Debbie Smith

Review of John Moore Services

I have used John Moore for multiple services and t...

I have used John Moore for multiple services and they were great when it comes to fixing my electrical problem and a roof repair which is why I gave them 2 stars. This review is based on their pest control service. Their technician Juan did a good job and discovered other issues in my attic that I was not aware of so my issue is not with him but with their pest control sales and service.

I hired John Moore on November 25th to install a rat barrier / wrap around my crawl space under my house to prevent rodents from accessing my attic or other areas beneath my house. When they came out and sold me on the service, they mentioned it included an access door so that if anyone needed to access the crawl space in the future, there would a door installed.

On the final day that they installed the rat barrier, I asked about the access door in which the technician mentioned that it wasn't really necessary and if anyone needed to access the crawl space, they could just unscrew the mesh wire fencing. I expressed my concern with that option as it would compromise the integrity of the barrier.

The following Monday, on December 2nd, I called the salesperson I initially met with, Wallace and expressed this concern in which he said they would get it taken care of. After not hearing anything back for a few days, I called back to talk to Wallace, in which he said they would have to get their renovations team to come out and build a door and he would call back once everything was confirmed. I never heard back.

I called again today, December 10th and spoke to Wallace. He said his manager was supposed to have come out to the house and take a look at it but to date, I had never had anyone come to my house regarding this issue. I was also told they would ball me back in about 10 minutes with an update and yet here I am 5 hours later and have not gotten an update or response.

I thought I could trust John Moore who I would think would take pride in their 5 star reputation but their pest control service is far from 5 stars service. It's frustrating when you are told something at the beginning of the sales pitch and after you have paid thinking it will get done, you still not only have not received what you were told you would receive but you cannot get an answer.