John Moore Services Reviews

Carl ( Rusty) was very informative, helpful and an overall nice professional guy.

Josh was persistent in unclogging my drain using many different methods to get it fixed.Very pleased.

The service technician was as professional as the ads you see on TV! He was friendly and offered honest advice about my system. And NO SERVICE CHARGE... great service. I will most likely require a replacement unit, which is why I haven't used them yet. (Major purchase so I do need to get 2 more proposals). But they will definitely be a top contender... and I will call them for service in the future!

The plumber technician resolved our problem efficiently. Abel is very friendly and knowledgeable! Thanks!

Always responsive, on time, reliable and explain what s being done for pest treatment.

Larry Mungia has been doing my pest control for about a year now. He is always professional and personable. I haven t had any issues with pests. His attentiveness and overall professional demeanor has directly impacted my use of other John Moore services. I ve used John Moore s electrical and HVAC services based on my positive interaction with Larry. Those services were great as well.

Mustafa was very knowledgeable and took his time to check everything thoroughly. He also gave us some useful advice on how to keep our AC bill low. I would definitely recommend him to anyone who needs an AC service!!

i have had the opportunity to work with John Moore Services on several occasions. I find them to be very professional and they do excellent work!

Henry was very professional and fully explained everything and knew when to get additional resources.

He kept us informed every step of the way.

It was a great experience.

Excellent service! Very thorough appraisal, very professional. Took all the time needed to explain what was needed, took pictures and explained everything in detail, answered all my questions. I feel confident he knows what to do and that the company will get the job done right.

Friendly service. Arrived on time and gave great inspection of what was wrong.

Prompt, polite, knowledgeable, informative. Absolutely a five star

Henry was really helpful.
Thank you

I use them for pest control. Best service I've ever had from a control company in 20 years.

Very professional but without a "holier than thou" attitude.
Knowledgeable.
Felt we could call him at any time if we had a question or needed further clarification.

Pete was answered Prayer SENT FROM GOD.
Honest ,Professional ,and Informative ..
BEST SERVICE PERSON Ever!!!!
10x10x10...Across the board!!!!
He got the issue solved with my AC and gave me knowledge on how to Maintain my AC unit in the future...He Encourage me to make my AC UNIT
BEST FRIEND and It will take care of me..AMEN
AWESOME AWESOME AWESOME!!!!
Very Satisfied Customer

I was very stressed when tech arrived due to flooding in the house. Miguel took charge and let me know exactly what could/should be done.

He just left and we have not decided what to do but there is no reason not to use John Moore if we decide to put in a new central unit.

Very professional, experienced and complete evaluation of my AC system

We had a broken sewer line & John Moore came to replace the sewer pipe. We were told it would take a week, but they finished within a few hours. Everyone was nice & did their jobs. I'm still surprised at the short amount of time it took to complete the job. Good work Kashocka & Vincent. Thank you John Moore!

John Moore s customer service rep was not helpful at all. I do believe that my AC unit was too new and not worth their while to come out to assess the problem. Does John Moore not service new homes or what????? I am so perplexed on why the rep tells me to use another company because the are too booked up. Even 2 weeks out. 3weeks out. No way. Something is really wrong with me this company. How do u tell a customer that we jus not going to ever get out to your service address. Poor customer service. Run don t walk from this company. Seriously

John Moore service rep. did a fantastic job in locating my problem and giving me a quote of the cost. I highly recommend them for your services.

Miguel did a fine job and assisted us with a discounted replacement water heater.

We count on them for all of our plumbing, AC, and heater needs. Happy with professional service!

My technician was very professional and knowledgeable!

Had me up and going in a few minutes! Great Service! Thank you!

They are knowledgeable but are very aggressive in trying to sell new ac units.will not discuss anything other the purchase of a 15k new system

John Moore plumbing is terrible. You would be crazy to trust these people. They overcharge for everything. Go ahead and ask them how much they charge for parts versus labor. I bet they wont tell you . If they do, look up the cost for parts on line. I promise you they are way overcharging for parts, and for labor. Basically, they are scammers who take advantage of your concerns about your situation. You have other options. At least consult with other providers before you buy. You will be glad you did.

Kiel M. was our A/C Technician and he was very knowledgeable, helpful, and courteous. Our A/C went out on a Saturday night and John Moore was able to get Kiel out to us before noon on Sunday. He replaced a couple of parts, tested the system, and gave us info on possible other options in the future. Everything was done in less than an hour. Definitely impressed!

Dave Smith s expertise and positive attitude were clearly evident while replacing our upstairs shower plumbing. He also removed two old bathtubs and installed two new cast iron bathtubs. All looks beautiful and no more water leaks. My husband and I highly recommend Dave!

Awesome service... they alerted me when they would arrive via text, calling, and email. Leonard was guiding Trent through the process... excellent job. Trent was nice, as well very professional. My family was pleased with the work and the explanations of each service being done. Thank

Pete did an excellent job explaining the current issues with our AC system, outlining alternative solutions, providing pros and cons for each alternative, answering our questions thoroughly, addressing our install concerns and remaining patient and enthusiastic throughout the entire visit.

Mr Henry Tamacas serviced my faulty AC. He explained the problems needing repair and set about following through on his plan. This 100* weather is terribly hard when repairs include the outside part of a unit but he managed very professionally! I appreciate his patience in helping me plan better in caring for my unit and will set me up on a maintenance plan. He was very kind and personable. Thank you for his visit!

Colby is a great representative of the company who is very through and pleasant and knowledgeable about the service that he provided.

Jason Hendrix was very professional and helped me with any questions I had regarding the HVAC and ductwork issues I am facing in the near future.

Very professional very nice we are very happy w the work

James McLaughlin was courteous, professional and knowledgeable. In the future we would like to request him as we had a super stressful half day getting the original scheduled Service Technician to come out. We had to deal with telephone reps that did not make an effort to help us.

Anthony was on time, very professional, and friendly. He found the problem quickly, and finished the repair before I knew it. I will definitely continue to use John Moore!!

Very happy with the service qualified tech did very nice job the plumber and electrician and Air-condition

I am 66 years young and have seen most everything. I have been so blessed to have met Layth Jumaah and John Moore Co....the service and professionalism is beyond measure! They are the greatest! MY RECOMMENDATION.....pay him more to keep him with your business. He is the best!

I have never been more impressed by any company in my entire life. John Moore and their team go way above and beyond their duties. Not only are they all extremely educated in their field, but also very friendly, easy to talk to and very hard working. They are a dedicated group who will be coming back into my home at ANY time I need their services. My family and I are more than happy to refer, recommend and give good reviews to anyone who asks or talk to about their services. You will not for one second be disappointed by them. Namely, Hamad, Joseph, Leonard and Noly, have been extraordinary in the recent endeavours they encountered at my home. They are all amazing people, driven, motivated, ambitious and really good people to be around. They laughed, talked, played music, shared conversation all while working their fingers to the bone. This company is absolutely amazing. We look forward to working with them again, very soon! AS a matter of fact, Leonard is sending an estimate today for a new job at our house! Thank you, John Moore.

JD was great! Very professional, attentive to time which was greatly appreciated. He kept a very clean work site. Would absolutely recommend and would have JD handle any repairs needed.

Thanks Mr Gonzalez. Fast and easy service to us. Keep up the good work

I called John Moore because there was water dripping from an air vent in my daughter's bedroom. Dino Jimenez was my technician. He called and let me know when he was on his way and was here when promised. Dino was very polite and professional. I will definitely call John Moore again.

Called John Moore to check my water heater system with recommendation from my Realtor. I was given appointment very next day to my convenience. Service technician came on time and took care of the problem and gave valuable tips about the unit. I can count on John Moore , so will you.

Determined and tested with investigative tools that my furnace worked fine. It was the thermostat that was not communicating to the furnace. He replaced my thermostat and now the furnace works fine. Very professional, knowledgeable and friendly. Great job very happy ! All Stars! Highly recommend

Another solid install. The tech showed up on time, did the work, and left on time. Couldn't ask for more. They will have my business in the future.

Larry M and David C have both been to my house recently to treat ants. They are both so polite and helpful by providing information on what they are doing and why and what to expect. They are respectful of my home and my family by wearing masks, gloves and shoe coverings while in our home. We really appreciate them!

Quan was great, I was having problems with my AC, he explained what needed to be done, made sure I understood the process and I never got the feeling that he was trying to sell me something I didn't really need. Thanx John Moore,

Reginald was awesome! Very professional, communicative, and informative. He was so kind and answered all our questions. All you could ask for and more in an industry that can often be filled with charlatans. We will definitely be requesting him if possible for future needs. Highly recommend his skill set.

Your field technician, Edward, called this morning to advise that pest control schedule called for a treatment today. He also very nicely asked if I had missed paying my last bill, since your company records did no show the payment having been made. I checked my computer and paper work and found that my son had signed the last service ticket and I somehow did not receive it to pay the bill. I told Edward that I would be happy to catch the account up when he came. I also asked if he would come inside this time, since I had recently seen a roach running across the floor of my den. Edward advised he would be at my address between 2 and 5 p.m. today. He came about 4:30, treated the outside first and then came inside as he promised. When he had finished the treatment, he prepared a standard quarterly bill and took a check for the past due bill and today's service. He could not have been nicer or more accommodating since some companies can get very upset and uncooperative when a payment is missed. I really appreciate your on-time and effective service and thank you for your promptness in fulfilling the quarterly treatments.
Sincerely, Darrell Olges

We had John Moore Plumbing come out to fix our toilets. Trolyn was our tech and he was extremely professional and courteous. He worked with us to find the right solution to our plumbing issues. I would not hesitate to call then again. Very happy with our their services.

Jessie was prompt, courteous, pleasant and very knowledgeable . I would recommend him to anyone . He explained options, advised on products and assisted with finance options. I would call him again without hesitation.

Friendly, knowledgeable, informative, and quick diagnosis. Will be using them again.

Second time I had services from john moore. Kiel Mire very professional and courteous. I highly recommend you get services from this ac professional. I will continue to use their services when I have any problem in my home.
Used them again...
Noly Gomez came out today diagnosed the problem and offered solutions. Very knowledgeable and professional, would highly recommend this technician.

They deliver us the planting kits for free so my family and myself can have our hands busy during this Pandemic ,Thank you guys soo much

Brandon was very professional, answer all of my questions. Was happy with my quote, work will began Monday.

He was about $6000 more than the rest of the peoples

John Moore is the best company. They are very organized and have their customers service really wired. I can tell they invest in training their staff. Their technicians are proficient. I have had some many problems with my AC through the years and they have always helped me with the most honest and affordable option. This time, it was time to get a whole new unit. It had to be done. I can tell you that I am so happy to know that for the next ten years I have a parts and labor warranty and I don't have to worry about when the next shoe is going to drop every summer again. It has been so stressful. They are not the cheapest company in town but at least I know my warranty will be honored in ten years, that the company is not going out of business. There are so many crooked AC companies out there. Am so glad I have a great company to work with. They do my plumbing and my pest control. Always great service and great outcomes. Highly recommend.

He took pictures of our problem.
He explained our options, so we could make informed decision.
when he came back, he tried to save us money, rather than buying a new part.

I have had two bad experiences with John Moore. The first one was when they quoted $1500+ to replace a gas control valve on my furnace. I ended up doing it myself for less than $100.00. The most recent was when they came out to diagnose a problem with my A/C. I was 3 pounds low on freon but the tech could not find the leak despite having a fancy leak detector (convenient since they were the ones who replaced the evaporator coils). I had a second company come out the next day and the tech found the leak within five minutes and did so by sight/touch not a leak detector. The evaporator coil that was installed by John Moore was rubbing with another part of the unit and caused the leak. If it had been installed with a little more care, that would have never happened and the fact that the leak was undetected was likely because the tech saw the issue and knew it was their fault. JUST BE HONEST WITH PEOPLE!!!!

Professional courteous service
Arrived on time and were done
In 2 hours
Very pleased

Henry was punctual, friendly, professional and respectful. He spoke very plainly and took plenty of time to thoroughly explain the issues he found. He explained our options and what they might cost. We felt extremely comfortable with him and did not mind him being in our home.

On yesterday, April 27, 2015, I called John Moore for the first time and my experience was unbelievable the customer service I received was heart touching and a one of a kind experience. I was stressed because of all of the problems I was having in my home. But within less that 15 minutes I was able to see light at the end of the tunnel. My representative I spoke with yesterday was Renee. And she was the BOMB!! On today, April 28, 2015, the tech that came out was prompt and also did a courtesy call letting me know that they was in route. I am very please and I will be using this company to making my house feel like a home again. The worker that came to give me an estimate explain what was going on in terms that I could understand.. Thanks for the excellent experience.

Mr. Charles didn't fantastic job servicing our central heat check up! Will ask for him when its time for AC check up in the spring.

It's the quick response that i get from your company, and to thank Diego for a fast diagnosis and quick fix on our A/C.
Thank you John Moore!

A big thank you, especially to Pete Costelo
For explaining and showing the necessary repair of our A/C unit and another fast & quick
Repair. Thanks Pete & to John Moore Services.

Exceptional plumber and awesome work and outcome ... dennis

The pest tech had a little mishap, but John Moore's customer service stepped up and took care of it. Satisfied John Moore custimers once again!

They're wonderful to work with, very professional. It's a hair expensive to go with them, but they'll get the job done right.

About 90 days ago my furnace went out. I was told $4700 for it,then told getting a new furnace required a new return, & ended up having to pay $5700. Since then I've called them back out 3 times. The 1st & 2nd times were both due to wiring not done correctly when the furnace was installed. The 3rd time was today, the Tech didn't get here till after 5:15 p.m. He 1st said the outside Unit was knocked out by the storm last night. I told him No it wasn't it had been working fine till late afternoon. 2nd Tech said another part was out he thought. 3rd He said no freon & checked with his thing that detected a leak he said, that it didn't have any freon because the coil had a leak. He then refused to fix it, due to the age of the Unit, said it wouldn't due to the age of the Unit, wanted me to buy a new one for several thousand more. At that point I asked him was he refusing the repair, he said again not worth it due to age of Unit (which is old). At that time I told him "Bye", & had him leave. I called another company who came out(due to the late hour by this time, it cost me an $89 fee, but they fixed it. We gave them the diagnosis the John Moore Tech had said coil had a leak, & leaked out freon. So they put a Stop Leakin the coil,, & it wasn't the coilleaking, the copper had a leak which they welded.All this ended up costing me $1000. The stop leak was $229 & unnecessary due to the incorrectdiagnosisby the John Moore Tech, plusthe $*( trip fee because of the late hour. So the John Moore Tech cost me a total of $318.00 , that could've definitely been avoided. I WILL NEVER USE JOHN MOORE AGAIN, & WOULD STRONGLY ENCOURAGE ANYONE ELSE TO BE EXTREMELY CAREFULIF YOU HAVE TO USE THEM.

Anthony Taylor was the tech who did the service for us, very professional and helpful young man.

Andrew with John Moore was very informative and wanted to make sure the electrical was correct from previous owners. He, in fact, found several unsafe switches that were wired incorrectly. I was impressed with him. The main reason I had him out was to change out an old electrical box.

In addition to unclogging the drain & kitchen line, Josh checked all the outflow lines with a camera- showed us everything & discussed his concerns about a couple of areas. No upsell, just professional insights. We ll surely call him if we have any problems. A+ service.

Troy Watts was very prompt. He addressed my issue expertly and was extremely knowledgeable. Will definitely use John Moore again and request Troy's services.

He was excellent and extremely knowledgable and professional. What a great person y have. I highly recommend him to your company. So awesome to know there are really good people like mark. Thx again!

Very competent tech. Explained issues/repairs/ options thoroughly. Very nice guy.

I will use this company in the future. Technician was prompt and knowledgeable. He did not try to over sell the services, but was open and honest.

The service Man Wade K. did a excellent job of explaining my options. I will use these services to purchase a new unit when necessary. Thank y all, Todd

I was very impressed with the time that they came how the worker presented himself and how he was taking things seriously about the pandemic virus. He wore a mask and listen to what we had to say about the AC unit and other things which he fixed and work at a great pace what needed to be fixed and a respectable time. He was very polite get a very great job and knew what he was doing. These are the reasons why we continue to use John Moore services because of the kind of technician they send out here to do that job.

The technician communicated with me from the beginning, asking questions to help pinpoint what was needed. He arrived promptly and quickly assessed the situation. My repair was done at lightning speed, and I am very satisfied with the result. He was courteous and professional throughout the whole process, and I will make sure to ask for him the next time I need a plumber.

Will never use them again! I called them to set up an appointment as my address and phone number had changed. When they tried to call me to let me know they were on the way they used the old phone number that I no longer have, this is understandable as these things happen. But i had to call them for updates on everything which is frustrating and a waste of time. When I made the appointment, I expressed the urgency of the issue and also told them i lived in a condo building. It was only after I called 20 minutes prior to my scheduled appointment time being over, as I had not received a phone call from them yet, that I was told they do not work on condos (even though I have seen one of their trucks outside of my building before). This would have been great to know at the start as I would have called someone else immediately instead of having to beg someone to come out that same day to fix my issue. As I stated previously, due to these issues I will not be using them again.

Terrible. Terrible. We have used John Moore several times over the years and have always been pretty happy. We had a remodel done on our small bathroom upstairs and we just needed the new sink plumbing hooked back up. They were scheduled for Tuesday between 4 and 6. Called and said they were backed up is it o.k. if we move to tomorrow, fine no problem. Next day roles around and 6 comes and goes and we heard nothing so my wife calls and they said they would get in touch with dispatch and let us know. Never heard a word. The next morning she calls again and they apologize and say we will get someone out there asap. Finally someone shows up. On top of having TWO missed appointments they then charged us $650 just to do the plumbing under a small bathroom sink!? Seriously? I paid $389 for plumbing and a new garbage disposal to be hooked up under a kitchen sink which I know is a much bigger project. I'm fine with a company charging a fair rate for a project but this was ridiculous all around. Overpriced, poor communication, and missed appointment time slots... would not recommend using.

I have nothing but amazing things to say about John Moore Services and the guys that came to my house. I highly recommend them and will definitely keep using them. Very professional, reliable and super friendly.

Javier Garcia was very professional and very knowledgeable in his job he check the drain before and after to make sure everything was fine before leaving. Thank you for sending him out, he is highly recommended.

A complicated project requiring several stakeholders.