We called John Moore to fix a water heater problem...

We called John Moore to fix a water heater problem ... the pilot light ignition did not work. Mr. Gutuierrez inspected the unit and said that the control unit was broken and they did not carry these in stock and would be several weeks to get a new control unit. Herecommended we purchase a new unit with an estimated cost of $4,139.34. I called my son who came over this morning and was able to clean the contacts in the igniter in about five minutes and the unit functioned normally. We feel that John Moore service personnel should explore all options to repair the unit before trying to sell a new, very expensive unit. Byron Varme