John Moore Services Reviews

Good service and did very good quality work, will refer people to John moore and will use them again!

We got home from work around 6pm and realized our AC was not working. We called John Moore after another nearby company told us $125 just for a trip fee. Noly was here by 8pm and was able to fix the problem in under an hour and for under $100. I have 3 toddlers who got a cool, sound sleep thanks to Noly! I can t thank him enough!

I have no grievance with our salesman Willie. He was very helpful when we had our house repiped and a whole house filtration system installed 4 years ago. What I do have an issue with is the fact that now that our filter is leaking, it needs to be replaced. And guess what? It was only warrantied for 3 years! On top of that, the entire system cost $1000.00 4 years ago. To replace the tank today the cost is $3,000.00!!! I think you get my point by now!

Alex did a fantastic job, very professional. Grrat customer service. I would recommend John Moore Services to friends and family. The cost was more than I expected.

I had a John Moore customer service rep come to my home to check out my AC unit that was not cooling. I explained to the customer service rep over the phone that I had noticed the compressor fan on the outdoor unit was not turning. When the service rep arrived it was a light rain falling he immediately went to the side of the house where the outdoor unit is located i followed. He asked that I turn the AC unit on from the thermostat inside the house I returned outside and was told you're right the fan is not running and you can feel heat coming from the fan unit. i mentioned to him the AC unit is only two years old and is still under warranty. he said well let me go check and I'll be right back he never went inside the house to check out anything else. He returned and said yes the unit has a warranty and proceeded to show me the cost for the warranty replacement of the fan motor and a new capacitor. I asked why I needed a new fan motor and capacitor he said the fan had died and it was customary to replace the capacitor as well I asked what if the capacitor is still good he said it should be replaced anyway.
He proceeded to show me on his tablet computer the quoted John Moore package costs for warranty replacement of the compressor fan and a new capacitor.
$1,600 total. I was appalled what! why so much I asked, is this all labor the unit is under warranty? he replied this included the capacitor cost of $299.00. I asked what is the labor hourly rate? I was told John Moore does not use hourly rates for labor the price is a standard package rate calculated per the job including parts, labor, warranty, travel costs etc. I was livid and asked to speak with his supervisor he reluctantly called and I heard his supervisor say "the matter with price should be addressed with customer service" and he hung up.
The service rep went back to his truck and returned minutes later with a revised estimate shown on his tablet computer of $1249.97 complete with tax. (OEM 825 RPM Condenser Fan Motor & Capacitor 2yr parts and labor Limited Warranty $1,299, OEM Condenser fan Blade $599.99, HVAC Warranty 2016 Unit Under Warranty -$950.00, and Dual Run Capacitor $299.99) The service rep then said I can get it up and running for you but not today because of the rain his manager advised he not work on the unit in the rain. He proceeded to send me the estimate via my e-mail. Really, I'm so glad the weather was cooler from the rain in the Houston area inside the house had only got up to 87 deg F. I called another local AC company the next day. they were able to schedule me for late afternoon after work, again there was a light rain falling. The service rep arrived before I got home but my wife was there he proceeded to troubleshoot the unit and just before I arrived home he had found a burned out capacitor replaced it and had the AC unit cooling again he went up in the attic to check the Cooling and Heating unit up there as well and checked the air temp from the access port in the unit it was 58 deg F. The Job was complete within 1 hour labor & Capacitor warranty replacement cost $228.00 Wow! what a difference.

I will never Trust John Moore for anything again and will be sure to warn others. I later learned their service reps are paid commission I wonder what incentive is tied to getting customers to pay more for unnecessary parts, labor, and warranties? So SAD.

there where here on time and very nice and concerned and they pay attention to detail and did a great god and keep the work area clean and made sure before they left very thing was working and no leaks

Excellent service, guys worked late to finish the job. Couldn t have asked for more thank you

They did the plumbing drain camera for only $200. Explained the problem very well ask for Derick Mourning.

Operating with 0 intregrity. Will sell you a service that you really don t need. I hope the elderly don t get taking advantage of by this horrible company...

Javier came late at night, fixed the problem in 10 minutes, after multiple delays due to severe weather. His professionalism and dedication should not go unnoticed. He was dealing with more than one frustrated customer. He truly deserves a raise. Thank you.

Excellent service Yobanny Casola stayed late till our services was turn on, good workmanship and knowledgeable in every category we will be using again thanks again.

Service man Fred did a good job very quickly and was very personable. - Charles Hamilton

Sky Tiwater was very friendly, professional and knowledgeable. Explained what he was doing and made recommendations.

Adam was very thorough in getting alignment with me on the approach that was to be used to first locate the leak (result of Feb Freeze in Texas) and to secondly repair the leak. He was also thorough on explaining the pricing for the various pieces of the scope of work. Once we got aligned he did his work very efficiently and cleaned up when he left. Fit well within the time frame that I had allowed for the work.

I have used John Moore plumbing several times over the years. The cost is the issue I have with John Moore and I would put it at a C for cost, but have never been disappointed with the results of their work and put them at an A+ for results. So if you are able to sustain the higher prices and require a licensed insured pluming company, I think people should consider John Moore.

Great customer service and experienced technicians. They will take care of you and do quality work. They are very professional and reliable. However they are quite high on prices for service and installation. There are much cheaper chooses out there. Top notch if you have the money.

SO WONDERFUL & HELPFUL- from dispatch (thank u Will!) to Service! (Thank u Abel!)

The plumber( Javier) call itself before our appointment and ask if we r ready to spent more money.
Day earlier we set appointment and because it was Sunday we are was aware we will spend $50 more. So price went up from 99 to 149. We were ok with that. But then Javier came and said it will be more than 519$ (without even observing the problem). Keep insisting if we would call on a workday it will cost us only $99 .
Looks like company dosent know they own rules. No explanation. Magic. Awful experience.

Terrible experience. They said they would be out to fix my a/c when I called them 3 hours before they would come. I waited for them and then a man from the company called to say they could not make it out that day. I ask him why they did not tell me this earlier and he said their call center in Utah did not know this. Really bad. don't use John Moore.

Out standing service. Explain evering thing in details.even anser question about other service

Unbeievable! I called John Moore and they sent someone out to my home the same day.
The rep. That came out Jaime Centeno was awesome, he was very professional and very knowledgeable. Jaime went over several options and made it easy for us to understand. Good asset to the company.
Thank you John Moore

John Moore, I want to let you know how much I appreciate everything you did. It has been such a great experience from the start all the way to the end. I am so glad I decided to purchased my new AC unit through John Moore! Professionalism at its best!

Robert, you made this process so smooth. You have gone above and beyond to help me at every stage. You made it happened for me!!!

Tech Joseph Garcia and team, your expertise professionalism, respectability to my requests.
under crazy COVID circumstances. I greatly appreciate all the hard work. Exceptional. Absolutely Excellent...

Mark was an excellent technician and answered all of our questions. The visit and estimate was free as advertised. We ended up having work done a d were very happy with the work and the price. Mark really knew his stuff.

It was wonderful to have Pete in our home. He did a great job and explained everything very clearly. We will request him for any and all future needs. :)

We are very happy with the work Roman Geldiyev did and will call John Moore again in the future.

My name is Betty, after I found out that my water heater had been leaking for days, I called John Moore on a late Friday evening. Russell Herd was at my house the next morning at 8:30AM. Let me tell you Russell found the leak and had it repaired in less than an hour! Russell is a wonderful and experienced Plummer.If you need a Plummer call "John Moore "and ask for Russell Hurd he will get the job done!

Evaluated, repaired and replaced electrical outlets. Jedd Johnson was polite, informative, and clearly competent.

Charles was very professional and respectful. He arrived on time, assessed the problem and made needed repairs

My A/C drain stopped up, I called John Moore and told them my A/C drain was stopped up and needed someone to unstop. Told me there would be a service charge of $49.00 to come out which I said OK. I have unstopped drains many times but now am too old to crawl around in the attic. They sent the repair person to my house and he sent into the attic and said it was stopped up but it would cost $275.00 to unstop the drain. I told the person to leave. What a shame that a company would try to rob people. I called a reputable company, they sent man right out and he did the job in less than ten minutes and charged me $100.00 without a service charge to appear. You made your last
$49.00 from me and I have told all of my neighbors about your service. I only worry about the people who are stupid enough to pay $275.00 to unstop a A/C drain.

Been using John Moore for all sorts of repairs. I like that are quick, punctual. I get notice of when my tech will arrive with a photo. The work is done professionally. They clean up after the work is done. They are friendly and informed me upfront of possible cost for work. Recommend John Moore to all my friends and neighbors.

Needed replacement of 2 cheap valves under the kitchen sink. Russell came out on time, completed the job quickly and cleaned up after himself perfectly. He was professional, courteous and skilled. I will ask for him personally when I need additional service.

I am a very satisfied customer, he did a great job. He was very professional and took the time to explain everything to me. I will recommend him to anyone!
Thank you so much for taking care of me and for fixing my roof! You did an amazing job!
Marlene V.

JD Daniel was excellent! Informative, got the job done and I felt that he was honest. In the end I had hot water again!

He did an excellent job installing our water heater.

We had several plumbing problems arise at the same time, Arnie did a good job fixing them. He was courteous and effective.

Update. They fixed my ceiling better than it was before. They worked hard to make things right. It took a while but they came through. They have regained my trust!

Very bad experience. The staff were polite and well trained and they were all initially responsive. However, during the installation of a water heater the installer, while draining the old water heater, left it unattended and the hose detached and flooded the ceiling. They offered to repair the damage but the the company they use had other priorities and could not do the repairs. After numerous calls, I have given up. So, we are left with that responsibility, after paying $600 more than another bid for the same job by Mr. Rooter. We agreed to pay more because we thought they would do a good job. Stay away from this company. From the reviews, many people are satisfied but if you are the customer where things go wrong you will waste a lot of time and lose in the end.

Good, honest service. Great communication and timely.

Great Service, and on time and finished early, very courteous, Great Job!

Rey was amazing and every interaction with John Moore made this unanticipated and miserable situation better. Thank you for being such an upstanding company.

Your representative came promptly and solved our plumbing problem. He was very clean cut, nicely dressed, well spoken, competent, and fixed our plumbing problem quickly. Good work. Highly recommend them.

Was able to perform a timely estimate and report of damage from the winter storm.

John Moore Representative, John Daniels was very professional in providing his expertise during his estimate.

Was very knowledgeable .He actually knows what he was talking about I am very satisfied with and with the estimate he had given me.

Great team!!! Highly experienced workers. Very friendly, respectable and customer oriented. I am blessed to have you guys assigned to my work.

Joshua was competent, did a great job, cleaned up after he finished, and answered all questions. Satisfied customer.

Took advantage of 50% off AC repair. Diego did a good job. Had questions after the service. Was able to get my questions answered even on a Saturday.

The rep was great = however, seems every time you guys come over, there is an extra expense to fix something . My furnace is less than 2 years old and already there is an issue with the coil - another $1,400 expense - I spent over 10,000 for this unit with an addition expense ( > 1,000) to be sure all the water is drained from the pan automatically. Everyone sees I live in a brick home and think I am wealthy . I'm retired on a fixed income and worked very hard and sacrificed a lot to pay for this home. The last thing I need is someone trying scare me into paying for unnecessary repairs!!

Russell was very professional. We had our Rinnai Tankless water heater flushed. Great experience. Signed up for their membership as well.

Mr. Citizen did an awesome job at my house yesterday! He is a very good
technician. I shall be calling John Moore and requesting Mr. Citizen for my electrical needs.
Thanks,
Genevieve Rosignon

Mr. Watts was an absolute professional! I was pleasantly surprised to have a service provider that was completely honest, very knowledgeable and thoroughly answered ALL of my questions and reassured my concerns.
He fixed my dislodged pipe in minutes with minimal cost and the recommendations that he made were exactly the other services I shared with the customer service agent that answered my call. His ability to explain the other services was comforting and I can say that I would highly recommend this company and would use this company under Mr. Watts availability.
He followed all safety and health precautions as well.
Mr. Watts and the John Moore company made me feel completely at ease and gave me an option to finance a shower repair that is in desperate need. The prices were reasonable and the financing advertisement is real!
I look forward to doing future business with this company and Mr. Watts !!
P.S. He also has cats! Always a plus in meow book!!

John Moore is a brand that you can trust. Henry Tamacas the licensed HVAC rep that was dispatched to my service call, was prompt, courteous, extremely knowledgeable and thorough. He took the time to go through pictures he had taken of my attic furnace and A/C unit, as well as discuss with me important concerns. This goes a long way for me! I highly recommend John Moore for your HVAC names and ask for Henry T.!

Very friendly and informative personnel. No high pressure to sell service. They state the facts and let you decide. i like the one stop service. JM seems to do it all

We appreciate the quick response when it was discovered the water leak was continuing. Robert and crew along with Rey Gutierrez worked closely with us to keep us informed and effect same-day repairs, to stop the leak, and coordinating with Entrusted Co. to start the affected carpets drying (again).

Initially thought we needed repairs but after assessment of our system we went with replacement. David was great explaining what was going on in an easy to understand way and no charge on the service call was nice!

The technition was on time, very knowledgable and explained different ways (and prices) to solve our problem. We are very satisfied with the work and plan on using the company for future plumbing needs!

Fred was excellent ... he knew exactly how to identify the problem causing the water leak and worked with us on solving the problem. He was very professional and went above and beyond our expectations to make sure we were comfortable with how to achieve the results we wanted.

Diego was great he seemed knowledgeable and gave me many options for the issue we are having. I would have him out again.

Extremely knowledgeable, showed on time with adequate number of personnel. Technicians knew exactly what to do, the correct tools, and had office support for questions about building codes. John Moore will be my first call going forward.

Mr. Russell H was very professional and took care of the problem, and took his time to make sure everything was to my satisfaction. I would give him five stars. The $149 service fee was way to high. This may keep me from using John Moore Services.

This avoidable experience was my own fault, BUT............you can learn from my mistake. Do your due diligence when researching fee for service. I didn't. John Moore charges $300 for the first 2 pounds of this particular kind of freon and then $120 for every additional pound after that. I paid $660 for 5 pounds. I should have looked around. The typical price for this freon is $65 per pound. Taking into account the service fee I would have paid for company B to come out to do the job, I would have paid $390, saving me $270. JMS did everything they said they would do for the exact price they said they would do it, and they did a good job, but look around for a better price.

Received professional service and William B. answered all my questions so I could understand. Thank you so much for being personable toward your customers and even put on shoe covers before entering the house.

Used John Moore for the first time today. Our electrician was Gerardo. He was extremely professional, knowledgeable, personable, and helpful. The reason for our service call was to inspect our main breaker panel as a precautionary measure since other sister homes have had issues. Gerardo did a thorough inspection of the panel (we were fortunate that it was ok), and he also checked out a few other minor things and offered some advice while he was here. He also gave us a 45 minute notice before he arrived which was extremely helpful.

Had a great experience with all of the service technicians that helped us out with our AC system. We will call John Moore again when needed.

Matt and his crew were outstanding in there performance and attitude. They were neat, courteous, and respectfully in the performance of their work. I pray that all technicians will perform in a similar manner

Charles was very professional. Did a wonderful job even explained everything he checked and what they mean to me.

They tried to put me together!! I just needed them to check on my water pressure and only the estimate was $299!! Because I told them I was selling my house. We called Roto Rooter and the guy was pretty honest with us and only charged us $78.

This review is not only for the work performed by John Moore, but mostly on their ability to make things right for the customer.

Earlier this month John Moore replaced both of my HVAC units, and although there were some issues with the installation and communication, they were always available to answer my questions, and most importantly, they didn t stop until everything was done right and to my satisfaction.

Things can always go wrong, and I don t consider fair to post a rating based on the initial outcome of a service appointment, but rather on the company s ability to solve problems, be customer centric and make it right. This was the case with my experience with John Moore.

I would like to thank Al Alvarado, who did an excellent job to make things right for me on the installation, as well as Monnah Pugh, who handled my case in the office.

Robert was consise about what we needed to repair our washer and dryer valves. He was honest, friendly and very efficient. He did a great job!

John Moore is fast & efficient & affordable. We had a clogged sink drain and they did a very professional job getting our kitchen back in business.

Very good customer service! I called them about my AC going out and they came out the same day to provide an estimate and replace the unit. They have good financing options as well.

Didn t answer and was on hold to get dial tone at the end

Derick Mourning did a great job! Our master bathroom sinks would fill up when the AC was on. I contacted John Moore, and they sent out Derick the next morning. He called and said he'd be here in about 30 minutes, and he was. He told us what he can do to solve our issue and gave us a quote. We agreed to the price, and he got to work right away. He was professional and educated us on how to keep our AC lines maintenanced. Definitely recommend!

I was well pleased with them. I had a major ac issue this weekend and only had to suffer for a day vrs all weekend. thte tech was very nice and explained the process to me.

Mike G. Was awesome all the way around. You cannot go wrong with John Moore period. Great price and excellent service.

The worst experience I have ever had with any plumbing or home contractor. They set appointments with you and don't keep them so that you waste a bunch of time waiting on them to not show up. The plumber didn't show up at all not only for the first appointment, but also the second rescheduled appointment. He rescheduled each appointment but didn't bother to inform me that he rescheduled. It is not until i call the office multiple times to learn that my plumber won't be coming and rescheduled for another time. Keep in mind that the rescheduling is happening three hours into my current appointment time. And I probably would have never been informed about it if I didn't call their office. Ultimately, on the third re-scheduled appointment he wasn't planning on showing up either. At least this time I called the office early in my appointment window and asked them to send another plumber out since the original plumber doesn't seem to want to do the work.

Overall, terrible customer service experience. If i could do it again, i would have read the Yelp reviews on this company first because those reviews are more accurate with the experience I had.

Joshua was very professional and knowledgeable. A pleasure to work with and will request him in the future

Charles was very professional and explained everything to my satisfaction. Great job! Charles, you represented the company well and will use them again. Great deals as well.

The Technician, William, is knowledgeable. He was able to identify the issue and fix the unit in no time. He also called the office as not much information was provided and provided the work under warranty. Had he not took the time to call the office it could have turned into a complaint to John Moore not the technician.

I would like to thank Mr. John for his honesty and concern in pointing out to me, the exact needs I had to bring my residence up to date. Mr. John is a very professional representative for John Moore, he's not misleading to the consumer, he cares and respect their needs and concerns. Thank you sir for all that you do for the welfare of the consumers. I would gladly refer John Moore Company to others.

Nelson Pena tiled our shower and replaced the flooring in our master bath and vanity area in two days and did an outstanding job! Five stars!

THANK YOU John Moore Services so much for this sweet gardening kit for my kiddos!!! They are so excited to start planting and learning about the environment. This will be a great homeschool science project. Most of all we are thankful as this was absolutely FREE!! The service representatives were so professional and courteous as I called in to check on the kit. The delivery was punctual as well. We are blessed to have such a thoughtful company caring for our homes and children during this pandemic of Covid-19. Thank you to my representative, Fisnic Rraci for the speedy delivery!!

Reggie went above and beyond to troubleshoot my water pressure issue. Professional who tells it straight. While I didn t end up using John Moore for the repair service due to price ($429 for a tankless water heater flush), Reggie was exceptional and the type of person I would welcome to fix plumbing issues any time.

Very professional, took care of the problem efficiently and cleanly!! Would recommend this company to my friends.

We have Used John Moore Services few times and have been happy with their service. We also got the planting kit today and the kids are so excited to work on this activity during the Stay Home time. Thanks John Moore Services!

We had a new dishwasher delivered Friday 6/22/18 however the drain valve was the wrong size for the new unit. The dishwasher was left in the garage until we could get a plumber out to install the new valve. I called John Moore who then sent a plumber out the same day. That was great! All we wanted was a new valve installed. However, he tried to get us to change 3 valves, sell us a water softener system and repipe our whole house. He gave us quotes ranging from $229.00 to $13699.00. My husband agreed to one valve, that s it!! $229.99 total!! We don't like people trying to push things on us! The job he did was fine but I ll be looking for another plumbing company next time!

Tech did a complete search for water leak, but none was found.

The service technician, Pete Costello was very kind and knowledgeable. He gave us great advice for maintaining our AC/Heater in the future!!

They came on time and were helpful and professional.