This review is not only for the work performed by ...

This review is not only for the work performed by John Moore, but mostly on their ability to make things right for the customer.

Earlier this month John Moore replaced both of my HVAC units, and although there were some issues with the installation and communication, they were always available to answer my questions, and most importantly, they didn t stop until everything was done right and to my satisfaction.

Things can always go wrong, and I don t consider fair to post a rating based on the initial outcome of a service appointment, but rather on the company s ability to solve problems, be customer centric and make it right. This was the case with my experience with John Moore.

I would like to thank Al Alvarado, who did an excellent job to make things right for me on the installation, as well as Monnah Pugh, who handled my case in the office.