Update. They fixed my ceiling better than it was ...

Update. They fixed my ceiling better than it was before. They worked hard to make things right. It took a while but they came through. They have regained my trust!

Very bad experience. The staff were polite and well trained and they were all initially responsive. However, during the installation of a water heater the installer, while draining the old water heater, left it unattended and the hose detached and flooded the ceiling. They offered to repair the damage but the the company they use had other priorities and could not do the repairs. After numerous calls, I have given up. So, we are left with that responsibility, after paying $600 more than another bid for the same job by Mr. Rooter. We agreed to pay more because we thought they would do a good job. Stay away from this company. From the reviews, many people are satisfied but if you are the customer where things go wrong you will waste a lot of time and lose in the end.