Vien Nguyen Review of John Moore Services
The worst experience I have ever had with any plum...
The worst experience I have ever had with any plumbing or home contractor. They set appointments with you and don't keep them so that you waste a bunch of time waiting on them to not show up. The plumber didn't show up at all not only for the first appointment, but also the second rescheduled appointment. He rescheduled each appointment but didn't bother to inform me that he rescheduled. It is not until i call the office multiple times to learn that my plumber won't be coming and rescheduled for another time. Keep in mind that the rescheduling is happening three hours into my current appointment time. And I probably would have never been informed about it if I didn't call their office. Ultimately, on the third re-scheduled appointment he wasn't planning on showing up either. At least this time I called the office early in my appointment window and asked them to send another plumber out since the original plumber doesn't seem to want to do the work.
Overall, terrible customer service experience. If i could do it again, i would have read the Yelp reviews on this company first because those reviews are more accurate with the experience I had.
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