I had a John Moore customer service rep come to my...

I had a John Moore customer service rep come to my home to check out my AC unit that was not cooling. I explained to the customer service rep over the phone that I had noticed the compressor fan on the outdoor unit was not turning. When the service rep arrived it was a light rain falling he immediately went to the side of the house where the outdoor unit is located i followed. He asked that I turn the AC unit on from the thermostat inside the house I returned outside and was told you're right the fan is not running and you can feel heat coming from the fan unit. i mentioned to him the AC unit is only two years old and is still under warranty. he said well let me go check and I'll be right back he never went inside the house to check out anything else. He returned and said yes the unit has a warranty and proceeded to show me the cost for the warranty replacement of the fan motor and a new capacitor. I asked why I needed a new fan motor and capacitor he said the fan had died and it was customary to replace the capacitor as well I asked what if the capacitor is still good he said it should be replaced anyway.
He proceeded to show me on his tablet computer the quoted John Moore package costs for warranty replacement of the compressor fan and a new capacitor.
$1,600 total. I was appalled what! why so much I asked, is this all labor the unit is under warranty? he replied this included the capacitor cost of $299.00. I asked what is the labor hourly rate? I was told John Moore does not use hourly rates for labor the price is a standard package rate calculated per the job including parts, labor, warranty, travel costs etc. I was livid and asked to speak with his supervisor he reluctantly called and I heard his supervisor say "the matter with price should be addressed with customer service" and he hung up.
The service rep went back to his truck and returned minutes later with a revised estimate shown on his tablet computer of $1249.97 complete with tax. (OEM 825 RPM Condenser Fan Motor & Capacitor 2yr parts and labor Limited Warranty $1,299, OEM Condenser fan Blade $599.99, HVAC Warranty 2016 Unit Under Warranty -$950.00, and Dual Run Capacitor $299.99) The service rep then said I can get it up and running for you but not today because of the rain his manager advised he not work on the unit in the rain. He proceeded to send me the estimate via my e-mail. Really, I'm so glad the weather was cooler from the rain in the Houston area inside the house had only got up to 87 deg F. I called another local AC company the next day. they were able to schedule me for late afternoon after work, again there was a light rain falling. The service rep arrived before I got home but my wife was there he proceeded to troubleshoot the unit and just before I arrived home he had found a burned out capacitor replaced it and had the AC unit cooling again he went up in the attic to check the Cooling and Heating unit up there as well and checked the air temp from the access port in the unit it was 58 deg F. The Job was complete within 1 hour labor & Capacitor warranty replacement cost $228.00 Wow! what a difference.

I will never Trust John Moore for anything again and will be sure to warn others. I later learned their service reps are paid commission I wonder what incentive is tied to getting customers to pay more for unnecessary parts, labor, and warranties? So SAD.