John Moore Services Reviews

Evaluated our issue and determined no action needed

Phil Lowery with John Moore was very professional, knowledgeable, and provided excellent customer service.

David Kemp with John Moore was great. He performed fast, on-time, quality work and answered all the questions I had. Very professional. Will consider John Moore and David for my next plumbing project.

Very good work, very professional and on time ... Also kept work area clean ... I would recommend

We ve used John Moore (Electrical) and specifically Leonard Citizen (Electrician) for a couple years now, on multiple properties of ours. He s extremely knowledgeable and professional. Leonard is the best. We would highly recommend.

Integrity should never be underestimated. Because of the honesty and straight talk of Terry A. (Senior HVAC Technician), I will not hesitate to call John Moore again. Terry was friendly and helpful with educating me on ALL of our options. He went the extra mile to see if my issue was possibly much simpler than the (much more expensive) issue that had been preliminarily diagnosed. I cannot say enough about how much I appreciate his service. Thanks, Terry. You are the kind of person that strengthens the long-term customer relationship.

John Moore services have been so good in the past that I quickly took advantage of the membership deal to access all the company's available services. The technicians have been straight forward about what needs to be done and pricing, and I appreciate it. Thank you William, Jedd, and Galacio and his helper. You all were so helpful and hard-working. The financing process was super easy.

Call John, Get Screwed!!!

This guy came out for a faulty valve, then said I'd have to replace my whole unit, Then said my system is to small for my house. Also took some cell phone pictures of "green stuff" around my copper pipes and said that was old oil residue from an oil leak. So he quoted me $10,500 for a 100% new system both inside and out.

Next Day I called around and three different companies said the valve is about $150 with a few hours of labor and they need to replace the coolant at $50 a pound. The guy I choose inspected the rest of the system and said the "green stuff" is the copper oxidizing, and my system is 100% fine. So my fix went from $10,500 to $600. These guys are crooks through and through. If you live in North Houston call Jason LaFitte, don't get these guys.

The services were for my mom Ms. D. Miller and everything was wonderful!

The whole experience was amazing, from the friendliness of the staff member who took my call to setup the appointment, to the technician Diego Ferreira who came to our home to service our AC. Communication was flawless throughout the entire process, Diego was very polite and provided great recommendations to keep our AC on good conditions. After this great experience I will definitely call John Moore again and I will recommend it to everyone!!!

Service man was polite friendly professional in manners and explanations of service performed

He did a great job with my electrical needs. Great guy!

Javier did not want to thoroughly explain the plumbing issues I had, to me. He kept saying it was no point for him to explain, because I wouldn't understand anyway. Despite the fact, that I insisted it would benefit me greatly to get a clear understanding of my plumbing issues. He also rushed out of my house without replacing the trap door to my bath tub, after he took it down.When I went outside and asked him if he could put it back the way it was,he said,"Well you can't put it back?" For this company to charge the prices they do, I find them extremely rude.

Henry T. was knowledgeable and explained
all my options .I would refer him gladly to anyone needing heating help

Mike was great, knowledgeable, and helpful with our important electrical decisions.

Very Happy with my electrical work done by John Moore. Jed was on, professional , and his installation was top notch. L Fuqua, League City, Tx

Cancelled 1 appointment due to over scheduling and no showed at the second appointment, claiming it was for a different day.

We are a business and have been trying to get them to come out for days.

Will not call them EVER again.

Very professional. Called to confirm and then the technician called on his way. Showed up in booties as to not get the carpet dirty.

Went above and beyond any expectation. Just fantastic with my noisy kids also.

I would recommend Mark and John & More to anyone.

John Moore came out to our home in a timely manner. Charles, the roofer was on time and communicated when he was on his way. He was very thorough and identified some concerns that we were not aware of. And we are pleased that we were able to have those issues resolved. Charles was very pleasant to do business with. Thank you again for the great service.

If you are elderly PLEASE don t use this company! They over quoted my elderly father-in-law over $3500 for a job that costs 1/3 of that price! Glad he told us and we checked it out with another company who also told us John Moore is notorious for doing this to older people.
Do better as humans.

I ve always had good experiences with this company but the last one was one of the best. Our technician, Philip, did an amazing job. He was thorough, knowledgeable, attentive, and honest. This company has not only earned my business they ve also earned my trust.

I appreciate Jaime for his dedication in providing the best solution to getting a leak fixed inside the furnace/air unit on the inside of my house. He said the guys will be here tomorrow to start the repairs! Thanks again!
Darolyn Lewis...

great customer service. very friendly and time efficient workers :)

I want you to know how much I appreciate the excellent service you provided on Monday when I took one of my best clients to lunch. Your attention to detail, great communication skills, and ready smile made the experience even better than I expected. I won't hesitate to bring future clients to your establishment.

Victor arrived very timely... accessed the problems and treated effectively! Unclogged bathtub and washing machine drain w Rotor rooter! Unclogged both and everything draining properly!

Kiel came in and got the job done with a sense of urgency when my furnace went out. He was very knowledgeable and professional. I couldn't imagine a better HVAC tech.

I have a complete A/C unit replacement. Their crews are very polite, professional, and patiently to answer every very question I have. They did a great job and I will recommend them to others. Thank you all.

I called in the morning to have my A/C serviced, and they said they had 4-8 pm opening today. The customer service rep. called me around 3:20 to confirm I would be home, to which I said "Yes". I had a missed call from the service technician 11 minutes later, but I was on the freeway and I don't like talking while I'm driving. So when I got home called back, and found out they cancelled my appointment because I didn't answer the techs call, which was 11 mins after I confirmed with the customer service rep. I took off work early, and now I have to find another service provider. Plus I won't be refunded the $49.00 fee for 5-10 business days.

These guys are punctual, professional, friendly, spot on.

Daniel Hodges a plumber from John Moore was very professional and friendly. Knew exactly what the issues was ~ explained what caused it ~ repaired the shower tub valve. And in conversation shared his Faith as a believer in CHRIST JESUS ~ which I am as well ... the experience ~ was EXCELLENT!!! I would request Daniel again for future services as needed.
Be BLESSED!!!

We had a wonderful service and always have had wonderful experience with John Moore. The price you pay is higher than most, but the service is outstanding and SO worth it!

John Moore has provided the highest level of service for all aspects of our home repair, we will continue to use them over the years .

Great services, was on time and worked very promptly. Job is done and now I'm cool. Recommended services to everyone.

He is friendly. He suggests several options to choose.

John was very nice. He answered my questions and explained thoroughly how the job would be done.

My AC stopped cooling and I received a quick response from the company . My service man, Sky was not only prompt but very pleasant and polite. He explained what was going on and kept me informed throughout the repair process....he went above and beyond! Sky was a true professional!!!

On time, very professional, took the time to explain the best options.

Very professional and helpful. Price was just out of my budget at the moment.

Victor was pleasant to work with and cleaned up after himself. He also fixed our problem and showed me how to prevent it in the future!

Will & Troy were both awesome. Very helpful and explained everything is such a way that I could visualize and understand even the most technical issues.
I highly recommend them both!

We had an issue with our air conditioning unit, and Alex Phalcon was sent to take a look at the unit. We had a wire short out, and the transformer was blown in the unit. Alex fixed the transformer, and we also took the opportunity to have a couple of other things done as well. We had a new thermostat installed as well as an ultraviolet light for the condensing tubes. Alex did a great job. He kept us informed with the progress, and the repairs/installations did not take very long. We are very satisfied with the service from John Moore.

Prompt response and professional work attitude about there work.

Koby and the whole John Moore team have been great. Thank You

Quick appointment booking, efficient work, excellent attitude.

Nick was very professional and worked through several solutions for me until we decided on the best for the home. Would definitely use his services again

Mr. Rraci did a great job. Professional, friendly, and completed it very well. Mr. Rraci needs a raise!!

Michael arrived as communicated, exceeded service expectations, followed all safety protocols, was professional and ensured dining room chandelier was securely anchored, operative, and explained why the older device failed.

Leonard always does a wonderful job, very professional and very polite

Great customer service, prompt polite and very knowledgable. Would highly recommend!

John Moore Services is the only company I call for repairs for anything for my house, including plumbing, electrical, as well as exterminating. They have repaired things I didn't even know that need repairing.

Leo was one of the best servicemen I ve ever worked with. Professional, courteous, and punctual. He was very knowledgeable and honest. He was even safe and wore a mask in my home. Thank you Leo!

Very knowledgeable. Courteous. Waiting for the estimate.

We recently had an issue with our a/c not working overnight which, also, involved a Nest thermostat. I called John Moore Services the next morning and they had two great technicians at our home by 10:00 a.m. We were extremely pleased with Kristopher Lee and David. They identified and fixed the problem within minutes and then spent a considerable amount of time instructing us on helpful ways to adjust the Nest, as well as helping me to connect it to my Smart phone for more efficient ways to adjust it whether I'm in another room or even away from the house. We want to say thank-you, again, to Kristopher and David and let those at John Moore Services know that, once again, we have been very pleased with their services and their employees!

Larry has serviced my home for pest control during the couple of years. He replaced another technician who also performed stellar service. He is always courteous, timely, and attentive to the requirements for the job at the time. I can count on him to respond if a problem arises and he is diligent and knowledgeable. He is a great representative for the John Moore brand and a reason I continue to use their services for this and other home necessities.

They were on time, extremely courteous and explained to us everything they did and the price for what needed to be done before they did anything. They're extremely reasonably priced!

We had a water heater emergency. John Moore Services were able to come out and fix it. The Technicians were knowledgeble and helpful. They had good prices and explained the product and warranty where my husband and I could understand! I highly recommend them for any plumbing needs you may have.

We were in a rush and didn t have time to compare quotes much but after what I found about the price they charged. I was shocked..
They rip you off. It s serious. You can get same service with other company two times or more.
Such a scheme. Please do research before you do service. People don t deserve this. I wish company like this doesn t exist.

RIP OFF PRICE

Picture this. It was Saturday morning and I was in the shower. Suddenly the shower would not drain - at all. I plunged and it would not budge. Panic sets in because I have had much plumbing problems in the past due to a badly cracked foundation. I thought, "This is it. The pipes have finally collapsed under the house." I panicked. I cried. I called John Moore. The tech came out 2 hours early, unplugged my drain and advised that the city was working down the street on the main line so whenever they were ready, my drain was ready to flow. He was courteous and careful to cover his workboots when entering my house. Was the price a little steep? I think so. But I was very thankful for the successful outcome.

Both Technicians that came to help were absolutely phenomenal. They both connected with me in a way where it wasn't just about the job but about me and my family. They were like part of the family "coming to my rescue" lol. Suggestions for future mishaps that might happen and concerns about other jobs were quickly answered professionally and in full detail. Great service. Highly recommend.

I had a technician come out to look at my injured outside AC unit and did a partial inspection and decided that I needed a new $8500 unit, $8500! So I called around to several other places had other companies come look at the unit. One company came by, who will from now on be our AC guys, and discovered that the fix we needed was $250, not $8500. I would call the actions of John Moore crooked and untrustworthy. I am very disappointed in the actions taken by John Moore. I do think that everyone should always get a second opinion and do not trust John Moore.

Had a tankless water heater installed last fall. Service then and now, with a minor follow-up on the anti-flood sensor, has been timely, professional and courteous. John Moore plumbers exceeded my expectations.

Miguel came to our house for a water heater issue. Could not have asked for a better, more honest plumber. I will recommend John Moore and Miguel to anyone needing a great plumber!

These guys always do a great job. I m always happy with their work, and the guys are always so nice and friendly, but still professional. Larry Watson is the BEST! Definitely recommend him to fulfill all your HVAC needs!

We had electrical issues in my home. Technicians were on time and worked in a timely manner. They were also very knowledgeable to all of my questions.

I have had several jobs done by John Moore. Water heater replacement, Two toilets replaced and a kitchen faucet replaced and sink link fixed. They were on time with all jobs.

Electirican was courteous and prompt. He fixed our lighting issue and answered all of our questions. Scheduling and talking with the main office was also pleasant and easy.

MR WILLIE WAS VERY POLITE N EXPLAINED EVERYTHING IN A TIMELY N PROFESSIONAL MANNER..HE WAS OVERWHELMINGLY NICE N COURTEOUS.. I WOULD RECOMMEND HIM TO MY FAMILY N FRIENDS. THANK U AGAIN FOR YOUR KINDNESS MR WILLIE. BE SAFE N CAREFUL..

Will the tech that arrived was polite and expedite.

Purchased the membership recently and had our A/C units serviced and today had an inspection for our electrical/breaker panel.

Both times had great technicians who were very informative, friendly, and not pushy when it came to what repairs were needed, etc.

Would highly recommend using John Moore and the membership pays for itself!

It gets frustrating when things break. Especially when it s summer time in Texas. A/C went out so the house became a sauna. Felt like I was deployed again. Kyle came in and got us up and running in no time. Thanks Kyle!

Very nice and professional technician Leonard, called in advance as requested and arrived bang on time. Job done quickly and no mess.

Representative arrived promptly and KNEW his plumbing! We were VERY PLEASED with the service we received and will DEFINITELY call them again if a new issue arises! We HIGHLY RECOMMEND!

Noly Gomez is an exceptional representative for John Moore services. He checked over the system completely and provided information. He was competent and very knowledgeable. I look forward to having him do our service next year.

Mr. Citizen came to check the plug behind a broken drink fridge on my patio. The last time it malfunctioned the plug was the culprit, so I decided to begin there. Mr. Citizen tested and verified that the outlet functioned, then my fridge magically kicked back on! He also checked another plug and breaker (usually used for holiday lights) and gave me some great (free) advice about what to plug in and how to weatherproof my Christmas lights to keep everything running smoothly. He was on-time and very profession.

Honestly, John Moore bailed us out again. Very pleased with their prompt and knowledgeable service. Henry was the best. We will continue to use the services that they offer.

Terrible customer service over the phone. Wouldn't even work with me to schedule a visit for an estimate. Go elsewhere.

Excellent concern for me and my situation. Very, Very pleased.

Courteous, professional and knowledgeable. Arrived on time with the correct tools and equipment. Finished repair fast.

The person that came out stood in my kitchen and said it will cost you 5000.00 to 6000.00 to have this done. He never looked at a thing.

Gerardo was truly friendly, professional and his quality of work was great!

Air unexpectedly went out late Tuesday evening. Call them on Wednesday morning at 7:00 a.m. Service technician, Jonh Rowland, there at 10:30, crew here at about 1:00 p.m. ready to rock and roll. Friendly, courteous, and hard woring guys, thanks Eric.... no complaints at all!

Technician very professional. Knew what he was doing.