Your field technician, Edward, called this morning...

Your field technician, Edward, called this morning to advise that pest control schedule called for a treatment today. He also very nicely asked if I had missed paying my last bill, since your company records did no show the payment having been made. I checked my computer and paper work and found that my son had signed the last service ticket and I somehow did not receive it to pay the bill. I told Edward that I would be happy to catch the account up when he came. I also asked if he would come inside this time, since I had recently seen a roach running across the floor of my den. Edward advised he would be at my address between 2 and 5 p.m. today. He came about 4:30, treated the outside first and then came inside as he promised. When he had finished the treatment, he prepared a standard quarterly bill and took a check for the past due bill and today's service. He could not have been nicer or more accommodating since some companies can get very upset and uncooperative when a payment is missed. I really appreciate your on-time and effective service and thank you for your promptness in fulfilling the quarterly treatments.
Sincerely, Darrell Olges