Operated yesterday to the meniscus and posterior ligament. Staff very prepared and nice team of the intervention to doc and Tommaso bonanzinga really reflected my trust that I had an expert and solar surgeon in him. Everyone in the department knows what they have to do to assist you in a constant way
for an electroencephalogram for my mother it takes 8 months but if you pay that they do it right away. It's a shame.
I have just returned from Milan where, at the Humanitas clinic in Rozzano, in the Cardiology ward, I had an ablation operation and I feel the need to express my gratitude to the medical and paramedical staff and in particular to Dr. Torracca and Dr. Lupo , for the full availability, humanity and high professionalism demonstrated to me during my stay. A pool of young doctors and nurses, who, in addition to doing their duty, with their smile and their know-how, have made the stay less heavy. I take this opportunity to send you all the most sincere wishes for the upcoming holidays.
For three days we have tried to contact a specialist in vain. The switchboard is badly managed and, in addition to the 15 minutes of waiting, then go to the answering machines where NO ONE answers. To put patients across, that if they are looking for a contact, it is usually due to problems, it is not good publicity. Rather. The formal complaint is triggered.
Organization of relations with the mediocre public, consultation exchange of information between doctors almost nil. Treated as a number! Despite the innumerable private visits 250 at a time, more than an hour of waiting from the established time, and as soon as he entered the studio he immediately left to go to smoke and then return 10 Min later and then liquidate me in another 10 Min On the day of pre-hospitalization an odyssey despite the highest priority. My pharmacist was in urgent need to contact the clinic for the dosages they prescribed, no response in any number indicated. Exasperated I call the secretary of the Dr. For another urgent consultation from how we had agreed with the Dr. Of all answer I receive "don't tell lies Mrs. the dr. Has not warned me of your priority" incredible also of the liar I'm caught! But it did not end here, after the unsuccessful intervention, the cardiologist of the same structure prescribed a specialist visit to the "thrombosis" block with a request for pre-hospitalization, on the established days I arrive at the aforementioned block after grinding more than 120 km and always after 2 hours of waiting from the indicated time, I am told that unfortunately they were wrong, and that I had to make no visit and that the cardiologist who booked me for the world visit is consulted as it should with the specialists of the thrombosis center . Now I'm getting treatment abroad, where four and four managed to settle down.
It is not clear to me how it is possible that an ultrasound with health system has availability in June 2021 and for a fee the same visit next week are basically the same medians
Highly professional. First aid very efficient. Rooms with safe.
At the forefront, positive experience, excellent organization, preparation and assistance, the top.
Young and helpful staff, so to speak. Most, not all, ask you "do you want a blanket?", And you don't see anyone for hours anymore. They ask you for slimentar preferences, you say that you are a vegetarian, that a mozzarella or ricotta is fine, they take note of it. And they bring you fish. You say it is not a good thing and they take it away and never show up again. Prt fruit an apple that only a real knife could cut, you can't make it because you are in reanimation, ask for help and they cut it but you have to eat the peel the seeds and the ass. I can't do it and I have to spit out the piece I'm chewing for 5 minutes.
Mio marito e' stato ricoverato e, dal punto di vista medico, tutto e' stato perfetto mentre l'aspetto amministrativo si e' rivelato molto carente: il pagamento della fattura relativa e' stato fatto con bonifico il 9/12/15. Ho ricevuto un sollecito per mancato pagamento ieri 19/01/16 e stamattina ho chiamato immediatamente per segnalare i dati del bonifico...dopo che il centralino mi ha passato l'ufficio amministrativo ad hoc a cui ho proposto di segnalare gli estremi del pagamento mi e' stato detto seccamente, anzi "seccatamente" ,che avrei dovuto chiamare il servizio clienti e che me lo avrebbero passato direttamete.
DOPO 25 MINUTI IN CUI SONO STATA PREGATA DI RIMANER IN LINEA PER NON PERDERE LA PRIORITA' ACQUISITA HO DECISO DI SCRIVERE QUESTA RECENSIONE ...LA RACCOMANDAZIONE DI RESTARE IN LINEA STA ANCORA PERDURANDO..adesso chiudo la telefonata e aspetto il prossimo sollecito!!!!!!!
Maximum professionalism, humanity and availability in addition to all the technology.
High-level hospital, equipped with all state-of-the-art equipment, excellent hospitality, very high professionalism of surgeons in the field of senology (experience lived nearby).
All good except the reservation system. Internet bookings are no longer possible. It is not possible even by telephone because a message says that due to the high number of requests, it is not possible to make a reservation. The only possibility is to go in person to the hospital and wait for a few hours since, as a rule, a hundred people in front.
Furthermore, the URP I sent an email to in February and a reminder in March does not seem to work well without receiving any reply.
But why does nobody ever answer on the phone? Unless you book for a fee ... Poor Italy !!!
They were extraordinary. They saved my husband's life. The doctors are really very good
Unfortunately the minimum is a star!
I have THREE COMMITMENTS written by different doctors, with three different visits to book and every time I call or request a reservation I am told that you cannot book, or that the name of the visit is wrong, or that you are full until next month and that "YOU DO NOT HAVE THE CALENDAR OF THE NEXT MONTH" we are not talking about a year, but a month, ONE MONTH !! the online or telephone booking service is really a shame! many operators are inexperienced, unprepared and seem to be there by chance! they do not help the customer in any way and if you exceed 4/5 minutes of phone call they insist on hanging up because they have already spent too much time on you, so you have to call back and start over!
TO FEEL A STRUCTURE OF PROFESSIONALS YOU MUST HAVE IN PRIMISTS OF PROFESSIONAL STAFF!
Hallucinating in making the reservation cannot wait three hours
No one better than them ... in everything.
In Milan they are the best of the best ...
Recently four years after my review above, they have improved even more. Certainly, as everywhere else, there are flaws but none of us, but absolutely nobody has no flaws. my family cares only and exclusively in Humanitas and we don't ask for better. A heartfelt thanks to everything, but excluding none of the staff and researchers who work tirelessly.
HUMANITAS excellent state-of-the-art hospital with excellent doctors and professors a few meters away SOLOMODA assorted donkey PAJAMAS TOWELS BATHROBE SLIPPERS UNDERWEAR clothing for men and women sizes from 40 to 70 SOLOMODA continuous hours ITEMS for HOSPITAL STAY
Incredibles as only in Italy with similar structures, in 2019 they still can not make a decent site.
After an initial eye examination (130 ), I schedule an appointment for a follow-up visit at the end of the therapy (100 ). Four days after the appointment I am warned that the doctor who is treating me is not there and that I will still have to pay the visit with the substitute doctor, whom I do not know, as a first visit ( 130). I find it absurd to have to pay 30 more than the agreed cost for what I consider a disservice (absence of the doctor in charge). My protests are answered that it is the procedure. Bad.
Urodynamic tests: a hysterical nurse greets me and asks 20 times if I am afraid I answer "it will be my problems" pretends to be offended result refuses to assist them for the exam the Doctors say nothing and give me back the tikett money a private visit !! I have no words wasted time
Sono stata operata in ortopedia e ricoverata per 13giorni comprensivi di riabilitazione.
Intervento non facile, ma riuscitissimo, ad opera del chirurgo dr Riccardi, molto bravo, e in piu disponibile, gentile e attento, mi ha seguito sempre. Ottima equipe e tutto ifunzionante ed efficiente anche in reparto. Molto bravi anche i fisioterapisti.
Personale cordiale e attento sotto tutti gli aspetti (anche il personale addetto ai pasti e in amministrazione/segreteria)
Inoltre il pal.8 dell'ortopedia ha un comodisdimo park sotterraneo, aperto anche al pubblico ed economico 0,90 h ), con ascensori che portano direttamente ai reparti.
Friday I went to the emergency room for a fracture broken at the foot 4 fractured pasterns I arrived at 8.00 am.about and I left at 19.00 they left me all the time on a stretcher without ice, it was without water. also the machine to make the tac fault. Although I have a broken fracture, for those who want to walk, they have sent me back home waiting for intervention, I find it really absurd, this is not the way to treat a patient in the hospital I was treated a hundred times better this is a hospital to forget
A few years ago it was a great hospital, but lately the quality has dropped. They are also rude both on the phone and in person. I took exams two weeks ago, I was supposed to have the result the next day and I still don't know anything. Plus on the phone they tell me they don't know how to help me.
The kindness and humanity of all the staff is unique. I will never thank the dr. Sagona Andrea for having operated in a timely manner and with great professionalism and competence. Thanks also to all the staff of the operating room and the ward that they treated me with kindness making me feel always at ease. 5 stars are too few to evaluate this institute !! I really recommend it to everyone !! Fabulous!!
I am exactly 6 months trying to make an appointment with the eye department through SSN, but randomly every time I wait about 45 minutes, and after an exhausting wait falls the line this from 10.00 to 12.00, an absurd disservice and then only with the ssn because if you call privately, immediate answer !! immediate appointment !!!!
SHAME THERE ARE PEOPLE WHO CAUSE A LITTLE ECONOMIC AVAILABILITY CAN NOT BE CAREFUL IF NOT WITH THE SSN AND THIS IS THE TREATMENT !!! I REPORT TO THE ASL THIS PERENNIAL TAKES AROUND.
To receive a report with the courier is an odyssey. The complaints office is useless.
Bad intervention, zero attention and care in the postoperative period. An ordeal to have the medical record, they are in a hurry to have the transfer but then they don't answer you anymore.
I did the Gynecological examination for pma with the doctor irene zerbetto, professional helpful and very kind, congratulations also to Dr. Benaglia andrologist extremely helpful and kind person
It would be too long to write for my numerous pathologies and interventions made in Humanitas, I express only one concept: Great Humanity in the hands of organized personnel, but the doctors are of an Exceptional level.
Thank you
For 3 days I have been trying to book a Uro-tac PRIVATELY in agreement with my insurance UNISALUTE this structure, they have been driving me crazy for 3 days, before the urologist's prescription is not good, so I had to go back to the urologist to have it written the prescription as HUMANITAS wished, then it is not a good idea how UNISALUTE makes the exam reservation as it does not correctly specify the type of exam.
I kindly ask you to contact them with UNISALUTE to define everything and they reply that it is my business and that it is I who must carry out the exam and that it is not their problem.
In the 3 phone calls that have been made by Humanitas I have practically never been able to speak, they start as a recorded disc without leaving space for the user to speak.
Telephone operators very very rude or unprofessional, too bad it was a hospital that was convenient for me as it is close to my workplace but I think I will no longer use their services in the future.
It takes more respect and less arrogance.
The prosthetic orthopedics department is excellent. Excellent doctors and excellent nurses.
buona sera a tutti...
il Babbo ha fatto un'intervento cardiochirurgico,(sistamato due valvole)...
un grazie particolare alla Dott.sa Lucia Torraca,straordinaria, grazie grazie grazie...
a tutti i medici,infermieri,del reparto e camera intensiva....grandi .... grandi...
grazie a tutto staff...
If you want to make files long hours and hours this is definitely the best place to go!
State-of-the-art hospital. Great quality and really well kept location.
Diamond tip, pearl, flagship, pride, pride and honor of our nation.
If unfortunately you need qualified medical assistance this is the right place, the staff is kind and above all very competent, doctors and nurses
Excellent specialization and intervention by excellent doctors and surgeons, but if you leave the wards on post-surgery days, you light candles in profusion
Very efficient! We had an appointment at 11.15 am for the radiographs we arrived from afar with the delay, although gorges overflowing in an hour they also gave us the report in addition to the disc with the radiographs!
I was hospitalized in this facility, for total knee extension, operated by the chips of Doctor Francesco Traverso. Accellente means little, I treated you all, nurses, therapists, Doctors, you deserve the maximum for me, I always pray that way.
Performed gastroscopy in sedation ... human and welcoming staff
Ospedale di alto livello,fornito di tutte le specializzazioni sanitarie
From this morning to 10 for the preoperators ... all smooth up to one hour when we should have met the anesthesiologist .. it's almost 16 and no one has been seen. And they do not know what time it arrives. All nice everything clean ... but a little more respect would not hurt !!!!!
Private visit 180 euros, received in the evening 1 hour late on the agreed time. Received, not visited, I was liquidated in 7 minutes after the doctor only partially read the documentation that I had brought.
Siamo in cura con un ortopedico di Humanitas a pagamento. Visita effettuata 15 gg. fa. Lo specialista ci ha detto che saremmo stati contattati dalla segretaria a breve per il prericovero e di conseguenza l'intervento. Risultato: il paziente More
Had a private operation at this hospital. Barely and only briefly saw the consultant. Had to endure at least six attempts to find my vein for the anaesthesia, just before operation. A painful nightmare. The Romanian nurse giving iron intravenously was a butcher, completely uncaring; I had a bad haemorrhage and swelling after. Food was terrible. I've had better treatment being cared for in a public hospital.
I was operated for breast cancer in 2014 by dr. Corrado Tinterri: excellent judgment!
First cancer visit. You certainly expect competence and empathy, a profoundly negative experience
DIS -HUMANITAS
I would like to point out the COURTESY, PUNCTUALITY, PREPARATION of both the ADMINISTRATIVE AND HEALTH STAFF .... especially in pal.2 ....... environment for others with very delicate and sensitive users .... Nino
Oncology to avoid! Prof. Santoro should be less on television and more in the lane ... as well as go back to studying! He made a hasty tumor diagnosis completely wrong, with the wrong chemo! Always do a second, third consultation and do not trust the pseudo Guru of medicine or hospitals that appear too much on television !! We need substance and not marketing !!
SN arrived for an experimental SN SN found with an emergency ileostomy. Relevant doctors use the word "normality" in an inappropriate way, in my opinion. There is a gap between doctors and nurses, they have to work a lot, since the nurses are assisted by SN !!!
The place to be a hospital is beautiful and spacious the only very serious flaw is that they make you pay for parking both for pre-admission and for shelter ... he found it absurd and moreover it is very expensive! Outside it is very difficult to find parking ... two stars because people come to take care of themselves and cannot even pay for parking!
Only by living this sad experience can one appreciate the efficiency, professionalism and sensitivity of all the magnificent people who dedicate their lives to saving the lives of others. Fulvio M. Mottola
Struttura molto organizzata accogliente staff gentilissimo e dottori molto umani e preparati!!!!5 stelle sono ancora poche!!!
Painful organization. They wanted to copy (assuming there is something to copy) from the health care proposed in the American TV series, but with a bad result.
Well organized and structured hospital with medical staff, kind, scrupulous and well trained
sono pochi giorni che sono ritornata a casa dopo un intervento protesi
bilaterale anca; ringrazio l'equipe che mi ha operato Dr. Grappiolo e i suoi assistenti, tutto il personale infermieristico che ho trovato molto effficente ma un GRAZIE particolare alle infermiere Cristina Zanetti e Laura Maggi di cui non ho visto le ali ma con me sono state due veri angeli. Per ultimo ho avuto molto piacere di conoscere studenti dell'Universita che sono molto carini.
Long waits and VERY deficient organization, staff unprepared to respond adequately to the user, appointments are NEVER respected, even picking up the reports is a problem. It is useless to take care of the garden like the Grand Hotel, when you leave out what you get paid for. the Lombardy region should revoke your mandate, and then you would laugh and see if you can walk with your legs. pity that the minimum of stars is only one, do not deserve even that.
High level hospital services with university department. Convention with national health service.
Thank you! I was operated on the meniscus with total success by Dr. Dupplicato, humanity's kindness and organization have exceeded my wildest expectations, thank you again!
Telephone reservations practically impossible .... after several minutes of unnecessary waiting on the phone I was forced to give up. According to the site, there is the convenience of booking online visits also for the NHS in order to be contacted within 48 hours to complete the booking. Well, I do, I fill in all the fields also attaching a copy of the recipe as indicated and I send the request. I filled out the form on January 14, 2020 .... Today is January 21, but not even a shadow of the operator's phone call. Really efficient service .... congratulations !!!
More than 24 hours in the emergency room.
In passing for a specialist visit, we needed the Emergency Room. Unfortunately, we have fortunately found many young people prepared, a commendation to all the doctors, and in particular the dr. Desai A. and to the nursing staff.
The booking service is very bad. The structure is not part of the Lombardy Region telephone / web service. You need to fill out a form on the Web and wait to be called back because by calling the number indicated there are never any operators available. Sometimes they call back after a week. It may happen that they call when you are not present / available and therefore you need to recompile the Web form. You need to recompile it even if there are no availability and the next agendas are not yet open. It will be the fifth time I have recompiled the form for 3 different requests and I do not understand which of the 3 failed to contact me (and how come then, I was at home all day) because it is not specified what I requested. It's really frustrating, it feels like you've been back 20 years.
the incompetence and rudeness of the switchboard made me desist from using this institute again. the 25 min waiting for his consecutive days to be able to book, without any answer, they made me desist. requesting explanations I was badly apostrophized and I was slammed the phone in my face. If this is the assistance to the patient better find another institution.
Excellent hospital structure for service organization.
I performed gastroscopy in a private regime asking that it be done transnasally and with midazolam sedation as it was already done. Despite being told that they would have done this gastroscopy was not done transnasally and I woke up in the middle of the procedure with strong retching which worsened my condition of severe discomfort in the esophagus. In addition, I was given an opioid analgesic which I had not requested. The endoscopy department is bad. The nurses are very kind.
I state that I have known Humanitas for about 12 years, and I consider it a state-of-the-art hospital in many respects, clinical tests etc, also there are many good, prepared and professional doctors, my low rating is only for the surreal experience I had with the oncology department and in particular with an "oncologist" whose name I will not make, without any form of empathy for the patient and without any form of foresight towards those who are sick, arrogant and wise, biblical times to be called from the aforementioned to begin oncological treatments (and meanwhile the malignant disease continues) while waiting for a call that does not arrive, said what seems to me sufficiently exhaustive, the Humanitas of Rozzano is an excellent hospital but in my opinion given the experience the oncology department is not up to the structure itself and the other operating units, it would have to be reviewed and reformed with attentive and competent doctors, and also with a thread of sensitivity that never hurts. In other Milanese hospitals with the same disease, they are called in a timely manner to begin treatment.
150 euro a one-minute visit where the doctor, after minimally touching my hand, advised me to take an X-ray! 150 euros to advise me to take an X-ray! I feel pissed mainly for the unjustified cost! Without releasing any recipe! After all modern structure, but always very bad reception by the doctor who is quite rude!
Good efficient hospital. As everyone should get before when you have an appointment with a private doctor. In order to pay under the crates and do not queue too much
Dear Humanitas Clinic Director of Rozzano (Milan),
I need an urgent MRI for lymphedema painful progressive, I try to call,
the operators are always busy, when you manage to take the line, I came personally
accompanied, but everything is difficult. WHY this disservice?
I sent the request online. no reply. What happens?
I am 32 years old and I need care ....... I hope for help. I thank
I state that I have been using the facility for several years (due to my father's various problems) and that there are fantastic, human, professional, helpful and competent doctors. The weak point is the organization of reservations. On November 13th I filled out the web form for reservations but to date I have never been contacted. I tried several times on the phone but without result, only today I managed to speak with a super nice operator, but I was unable to book the echocardium, as I was told that reservations were only open 2 days and then the places are terminated. I don't think this behavior is correct. my father has been treating you for about 10 years and has to check every six months and every time the booking is a nightmare. Most of the time I have to book for a fee. Now I have a cardiology and echocardial examination request in hand since June 2017 and the echocardium will not be able to do it even in 2018 !!!!!!!!! but it is possible. In addition, your rates for a paid echocardium are more than 100 euros higher than other structures !!!!!! Really disappointing and above all disarming !!!!!!!!!!!
Unfortunately, my experience was negative at the irritable bowel surgery. My expectations were very high given what was described on the site of the institute and I hoped to find not a definitive resolution to my problem but at least a remedy that gave me the possibility to lead an almost normal life. If you want more specific explanations about my negative experience you can contact me
In treatment since 1998 .... for various interventions .. Gorgeous trained doctors and human care at the top ..... the flaw is on reservations for unopened diaries and when you try to call to book you can not From 1998 to today not it is the first time ... in fact, if you do it online they say that in 48 hours you have been contacted but sent the request online on 11/15 to date I have not been contacted.
They saved my life ... (cardiac surgery) what else to add..thanks to everyone and a special thanks to Dr. Settepani
although coming from bologna considered an excellence in healthcare I was amazed and pleasantly surprised by the extraordinary efficiency, kindness and competence starting from the information service, ending up by all the medical and paramedical staff; not to mention the structure .. truly another world. Congratulations!!!
My assessment is for the service reserved to the telephone from the receptionist who with enough and empathy has liquidated me saying that my reports (which had to be ready on Saturday 14) do not know when they will be ready and I would have to physically pass every day at the building 2 of Humanitas di Rozzano to check that they are ready. I want to clarify that on Saturday 14, a representative of the withdrawal of the report took my phone number with the promise to call me on Monday 16 to update me on the timing of delivery, of course this did not happen. I asked for assistance by writing to the Facebook page but I was not given feedback. There are no other telephone numbers useful for contacting those who deal with reports. A paradoxical situation in 2018.
Operated by an excellent orthopedic Dr Dupplicato. Excellent clean facility and friendly, organized staff. Fantastic volunteers. Well done.
thanks for everything you do with professionalism and love
Thanks to all Humanitas staff and, in particular, to Prof. Eboli for his extreme professionalism, availability and humanity.
Thank you very much from Catanzaro !!!!!!
I was operated on by Dr. Mazziotta two years ago and I was able to see the excellence of the structure and of the whole staff. Excellent was Dr. Mottaotta and all the nurses working in your facility.
I've been there to take exams. Polite and helpful staff. I did it all in 2 hours.
humanitas.it
