Irvine BMW Reviews

Parts manager was unable to conduct himself professionally. "That doesn't mean anything to me." is what I believe you said.

If you like waiting 3 hours for a routine oil change (after having arranged an appointment days in advance), then this is the place for you!

Instead, if you value your time and sanity, go literally anywhere else. I know I won t make the same mistake again.

Update:
While I was certainly annoyed by my experience mentioned above, I've since been back for a recall and the team went above and beyond to assist.

I have to give credit where credit is due - the service provided this time dramatically changed my perspective. While it can't negate the last experience , it certainly justifies bumping up my rating.

A friend of mine referred me to Terry and I m so glad she did. Terry and Long were extremely helpful and pleasant!

I'm a returning customer, got cars from there before, always great to deal with Renzo, awesome person, smooth process, very knowledgeable, resourceful and helpful.

Great experience working with Juanenito at Irvine Bmw. Extremely helpful and very professional. I was very comfortable with my decision after working with him.

Seph is fantastic, he truly takes the time to explain every detail from start to finish, great experience!

Great customer service,Moe was especially helpful in helping me with the whole buying process. He's very friendly, professional and never pushy. Would recommend 100 percent.

Terry from online sales team is nice and helpful. Great customer service.

I have owned two BMW vehicles and this dealership's customer service is subpar. I had my 2016 BMW 435 x drive convertible serviced (okay but not a great experience-no loaner offered and $3000+ for the service etc) and more recently ordered a new key fob as my spare was lost.

The key fob was $472. The price is stunning by itself but after I wasn't called as promised when it arrived I finally figured it had to be in (two weeks later and it was expected in 2-3 days) I went to pick it up this afternoon. I was handed the key only...Irvine BMW didn't even put an Irvine BMW logo key chain on the key which I found stunning considering the key profit margin is insane.....and I left.

I tried the key when I arrived home and it did not work. When I called they said it had to be initialized and they told me how to do it but honestly...wouldn't you expect to be told that at hand off?

Let me contrast my partner's experience when he had our older Acura MDX serviced at Mission Acura. He was given a brand new MDX as a loaner, they did the service and communicated well throughout the process. They installed his license plates and provided a license plate holder (Mission Acura logo etc) and when he received the car back it looked so clean it was almost as if they detailed it.

I will be checking out another BMW dealership for my next service...

Great experience this time. I would recommend this place. Thanks Irvine bmw.

Incredible customer service And above and over what I expected from Moe in the internet sales , I flew all the way from NV to buy my 2019 440i and it was worth it . He made the process super easy and he was patient , I m not that easy to make my decision fast. Moe, you treated me as a freind and I highly appreciate you man . Highly recommend

Irvine BMW was a pleasure to deal with . Their salesman and his assistants were very helpful to me and choosing the right car When I 1st started shopping for a car I was very sick recovering from surgery however they took their time with me and within a couple of weeks I purchase a car there. I would highly recommend Irvine BMW to anybody that needs a new car especially a BMW!!

Bought my 2014 M235i new here, went to service yesterday and $100 cash was stolen out of middle compartment. I've called multiple times and left multiple messages, still can't get a service manager to call me back.

Ruben Garcia provided professional service, was thorough, quick and easy.

Worst experience ever, never come to this dealership. Sales guy pretending help you but actually they lie to you. Service guy cannot find the issue that I reported, they are trying to sell you their product without trying to find the best solution for you.

Here is something you need to know at the beginning, I own a 2011 BMW 528i and this is a used car.

I came to the dealer for 3 times because it's near to the place I live, first time I came in because I found issue for my steering wheel, I sent my car to Irvine BMW, they said they cannot duplicate the issue. After that I'm still experiencing the same problem, so I stopped by for the second time, and they came up with the same conclusion--"CAN NOT DUPLICATE THE ISSUE CUSTOMER REPORTED", I was so frustrated and finally I went to Crevier BMW and they found and fix it for me.

The third Time I come is because I lock my key in the trunk, here is the whole story, road side assist tow my car to this dealership because it's near. They provide me two solutions for this, one get a new key, two is get a technician to open it for me. I thought it's not bad, but later on they told me the first option will not work since my car is locked, they cannot program the key. OK fair enough, so the only option I have is to let the technician working on it and open the trunk. They give me a quote of $175 to just open the trunk, I think this is robbing, so I said I'll contact BMW assist to see if I have other options(BMW assist provide remote unlock door service), I called BMW assist, they said they can remotely unlock the door for me but I need to subscribe the service from the dealer with the proof of ownership, so I have the chance to talk to sales guy, he grab my registration and asked me to wait, he came back and told me two things: 1. BMW assist cannot be transferred, it was registered by the first owner, so I cannot have my account for it. 2. My car doesn't support BMW assist and he said he just talked to a guy from BMW Assist. it looks like quite convincing to me, so at this point the only option I have is to open the trunk with the help from the technician and I need to pay for $175. Finally I talked to the adviser and we came up with buying a physical key to unlock my trunk but it will take one day. After this I left my car to the dealer and went back to work.
In the evening I did some research online, and find out my car is eligible for BMW Assist not like the sales guy's statement, and I can register for a new account, so I confirm it with BMW Assist in the next morning, thanks to their excellent service, finally BMW assist unlock my car for me.

So, in conclusion for Irvine BMW:
1. Sales lie to their customer without confirm if there is any solution for you,
2. They are trying to fraud you to pay your money for unnecessary service which you don't need to.
3. They are not trying to fix the reported issues for you vehicle by just mention cannot duplicate the issue report.
4. They are not knowledgeable.

I won't recommend this dealership to anybody.

Finally, Thanks for reading this review, I hope it will help you. at least you know you can always contact BMW assist for help, since they are not belonging to any dealership, so they care about their customer.

Trying to get a simple routine oil change is painful. You pull up and usually get greeted right away but then stand and wait by your car for 15 min or more for a service advisor to write you up. I took my other car a Mazda to the Valvoline shop for an oil change just prior and pulled in, sat in my car and was out in 10 minutes! BMW could take a few lessons from these guys. Would take my BMW there is they had the filters!

Irvine BMW was amazing. Maz, Jackson and Jason were great, there team is super efficient, friendly and professional. Definately the best car buying expenses I ve ever had.

I used to cringe thinking about the new car buying process but Danny Miller changed my mind entirely. He was very helpful and made the entire buying process easy, stress free, and without any pressure! I walked out as a happy owner of a brand new x5.

Brought my 325 in for an airbag recall. The service staff who met me were very friendly and quickly directed me to a service manager. He explained that although I didn't have an appointment, he would fit me in with the next available service clerk. The clerk explained that I would have to leave my car for an extended period while the air bag was ordered and delivered. This was for safety reasons. They provided me with a new 328 loaner and quickly assisted me in transferring my belongings and instructing me on the use of the car. All of the staff had a can do attitude, willing to help one another to ensure customer satisfaction.

I am giving 5 stars to Jesse A!!! I've never had such stellar service ever. This young man went above and beyond to make my service visit painless and perfect. The young man who handled my loaner car was outstanding too. Kudos to the person who hired these two kind and capable young men. I am extremely pleased with this visit to IRVINE BMW!

BEWARE! The sales managers are not trustworthy! I worked a deal and was ready to sign when they told me the car was not CPO and that they made a mistake in their system. I asked them during the negotiation process 4 times about the CPO and warranty and they said it was covered for 1 year unlimited miles. Then they said I needed more money down because not buying a CPO increased the APR. I explained to them that since they made the mistake they should at least offer something comparable, but they refused.

Unless you don't value your money, stay away and save yourself the hassle of going through the nightmare of having to deal with this sketchy dealership.

I ended up finding a better car with less miles and at a much better rate with a 3 year, 100k mile warranty. I guess it worked out better for me in the end, but save yourself the wasted time and effort and find a better dealer to work with!

Our experience was fabulous. From the time we arrived at the dealership, Pieter was courteous, professional, knowledgeable. He walked us through the process with clarity and ease. It was more than we could have asked for. We are looking to purchase our next car through BMW Irvine for sure.

Great experience in Irvine BMW
Behrooz Bruce Moini was awesome
Great person
Thank you very much

Great dealer amazing prices Artin Avarian help me out with everything I needed for my car

For more than 10 years I have trusted Irvine BMW to service my car with any complain from me.

It's currently under major construction. So - it's a mess.

Jason D, Natalie H, Skylar K and Justin W were all amazing! I had a horrible experience at Newport Lexus and Irvine BMW treated me with such respect and honesty. Natalie was extremely helpful in pairing me with Jason. Jason found me everything that I was looking for in a car and was amazing to work with. He was very genuine and respectful. Skylar was awesome in helping with the car detail and also very honest about the different options I was looking at. Justin made the process seamless and simple in all the paper work and he couldn't have been nicer.

Before walking into Irvine BMW, I was hesitant in working with car dealerships because of Newport Lexus however the team I worked with made the experience so much better and I would continue to go there and recommend anyone to the dealership.

Brandon Kim at Irvine BMW is the person to talk to when looking for a new car. I basically told him that I am a no nonsense buyer and appreciate honesty. He was completely honest and fair and got me the best deal I could ever imagine. I never thought I could get a BMW payment as low as he got me.

Great parts department. They"re helpful and they do help out the do-it-yourself home mechanic by giving up to a 20% discount on parts, but you have to ask for it. When my M3 was new, they did a good job in servicing the car. The dealership is nice and everyone is generally helpful.

I had a great experience at Irvine BMW and purchased an X1. Shawn Yeganeh did a great job, was patient and answered all of my questions. Shawn was very efficient. I highly recommend buying a car from Shawn at Irvine BMW!

Renzo Montoya was my sales representative, He really made my dream come true he went out of his way to work out an amazing deal for me over the phone before I arrive at the dealership and also to make sure I was happy knowing that I was going to drive for two hours to come and see him and take delivery on my brand new 2018 BMW M4 convertible, I seriously contacted 8 different BMW dealerships around Los Angeles area and no one has treated me the way Renzo tock care of me, I will definitely go back to him 3 years from now FOR MY NEW PURCHASES no doubt about that, thank you Renzo for all your efforts and I will refer you many customers in the future God bless you!

The main reason I go to Irvine BMW is because of Service Advisor Brent Kutz He is top class and always takes care of me. If you get your car serviced at BMW Irvine, ask for Brent :-)

My first experience at Irvine BMW was such a great experience. The car buying process is long in general, but Yiwen, the sales manager, and Jesse Jia, the salesman, were amazing. They tried to find every rebate possible to help me with the deal, and they made my experience as fast and as fun as possible. Jesse was really patient with me because I'm really indecisive, and he consistently texted back quickly with any questions I had. Over all, I felt comfortable, and I never felt rushed, forced, or manipulated. I enjoyed the whole experience, and I'll definitely come back here again when my lease is over!

This was my 2nd time leasing through Irvine BMW. My family has been going there for years and they always come through with the best deals in hand. My go to guy here is Artin.. this guy is a legend and will bend over backwards to make you happy. His main mission is to make his customers happy and that s why all his customers are always coming back.
He is courteous, honest and polite. I ve referred friends, co-workers and family to him, and he has never disappointed.
I don t know if he reads this, but if he does, I just want to say thank you!

Jesse Jia was super helpful and fast. I'll definitely come to him next time around.

Vas Hronas was a pleasure to work with and the ultimate professional. He was very candid and it never felt like he was hiding the ball. He was very patient with me and my indecisiveness. He maintained the perfect balance and gave me my space / time to think things through and evaluate my options. I would 100% work with Vas again and I look forward the reaching out to him in 3 years when my lease ends.

We just purchased an 840i from Ketan Patel at Irvine BMW. Once again, as this is the second car we ve purchased from Ketan, we received excellent service from him. He spent a lot of time listening to our needs, explaining the options, and working to find us the best car. We love it!! We will definitely recommend Irvine BMW and Ketan Patel to our friends.

Very good experience, I take my car to service and the truth is that the employees are very friendly. Good deal.

This would have been my fourth BMW, but they clearly didn't care to do business with me. I was very clear with the first salesman about what I wanted and was assured a deal can be reached. However, when Artin got involved, the experience went sour. He was short, rude and seemingly careless. When I gave him my bottom line, he literally got up from his seat and said he cannot do it. Will be going to Crevier.

This dealership gave us EXCELLENT service! They treated my husband and I with professionalism, respect, courtesy, and took us as serious buyers that we are. Jason was the greatest at taking my husband and I for a test drive on the car my husband wanted! Maz went all the way to find us a deal that was ideal for us! Andrew in finance was great at helping with the warranties part of the deal and went all the way to give us the best deal as well! They made sure we left with the car we wanted on the same day we made the deal! After going through multiple dealerships big and small this was the best of all! It is a must if you want a BMW and excellent service go to where they originally come from a corporate dealership like Irvine BMW! If I could give more stars for the car and service I would! Love the way all cars feel like brand new even their pre owned feel fresh out! Their selections are great as well!

Chris L. Helped me find the car I was looking for. It was a good dealership experience, timely and efficient despite the reduced services due to the pandemic and social distancing. I appreciate all the work he s done before and during my arrival to the dealership so it s satisfactory and quick. This encouraged a family member of mine who was also looking for a similar car and efficient experience to contact Chris as well. We appreciate it.

Had the pleasure of linking with William Yen.. professional, education, passionate, and helps to understand his clients to give them the best car that fits them. I went in for a x5 but after driving it and telling him what I didn't like about the ride he put me in a x3 M40i and wow that was really the car for me!!! He listened and delivered!!! Thank you for the time and experience .. will continue to buy from him and BMW!!!

Service department is unbelievable!! i was promised to get my car back on the same day, but they kept my car for the whole weekend with out letting me know. Just give me a text message after they closed. Ruin the weekend travel plan and everything!! have to uber everywhere for the whole weekend................... I came when the service department is closed at 5:40pm on Saturday Even the sales manager told me what they did is unbelievable. Look forward to the apology very very unhappy

I came in for an issue on my BMW, and my service advisor Miguel was amazing. He was so helpful and understanding to my issue. He took his time to understand what was happening and made sure to communicate that well to the techs to ensure my car and myself was taken care of properly and in a very timely matter.

Brandon Kim was super knowledgeable, fair and fast. It was a pleasure dealing with him. I wish more salespeople were like him.

I recently purchased my new BMW with the assistance of Bruce Moini at Irvine BMW. I'm extremely happy with my experience with Bruce! He made the process so smooth, easy, and efficient. He was very professional and kind. Thank you for creating a wonderful car-buying experience for me! I LOVE MY NEW BMW!!

Natalie Hines makes an amazing experience!
I tried many other BMW dealers and was extremely discounted!
Natalie took the reigns and made me feel great about choosing Irvine BMW!
Natalie THANK YOU for taking care of me and people who I send to you!

Service was great from the moment I walked in to the moment I drove off with my beautiful new car!! Thank you :)

Seph Dietlin was so great to work with. He really cares about what you are looking for and he s not your typical car salesman. He made the process very smooth! Thank you so much Seph!

Farzin was very professional and helpful because he answered all my questions and fix my Bluetooth and connected me to my new IPhone and fix my rear camera resolution he played with car s computer really easy.

Our express very smooth quick and easy worked out a good deal. Renzo was very helpful and respectful. He is a very good sells man, it was a pleasure to buy from here. Definitely will come back! Make sure to speak with Renzo!

I was helped by Sergio and Renzo while looking for an m4. Both were very knowledgeable, helpful, and patient with me while I browsed. It was a lovely change of pace from the other dealerships I visited before where they were very pushy and rude.

I ended up purchasing from Irvine BMW and I couldn't be happier. Not only were they able to work with me on financing but I was out the door within a couple of hours. Thank you guys for helping me find exactly what I was looking for.

Got my very first car there. Couldn t be happier. Jason found for me exact car that I was dreaming for. He is a big professional as everyone there and I do recommend BMW Irvine if you are thinking to get BMW.

Made the car buying experience hassle free. My salesperson Vasilis was very professional and transparent and made the process enjoyable. I purchased a used vehicle and am very happy with the car.

Love the staff at Irvine BMW. They have taken great care of my current and previous cars!

I just when for two recalls in my car, but the experience that I had was very good. From the beginning The BMW employee Farzin was very helpful & make me feel like a family. I already told some of my friends that also drive BMW s to visit the dealership in Irvine & to ask for Farzin to direct them & answer all their questions. Thanks Irvine BMW for such a nice service. Sincerely.....Jesse Elizalde GBY bye

They don't offer loaner vehicle for the under warranty oil change??? All other bmw dealers do. I don't understand why this one is different?

I love my BMW and the service at this place is fantastic!

Great service experience with Vas- he s reasonable and customer service oriented, which makes purchasing a vehicle as painless as it can be.

Sales was very accommodating. They even stayed late.

Brandon was amazing. He got me exactly what I asked for and at a fantastic price. I will definitely be back to see Brandon at Irvine Bmw

I had a fantastic experience at Irvine BMW! As soon as I stepped on the lot I was greeted by Behrooz(Bruce) Moini. He was very friendly and assisted me with test driving a few options on the lot, and he ultimately helped me to find the perfect car! I spoke with Bruce on the phone regarding pricing prior to coming back in to sign the final paperwork, and Bruce not only delivered on our pricing agreement but was also able to help reduce the cost even more! When I arrived to handle the final paperwork Bruce was extremely efficient with its completion. Thanks to his help, as well as Matt in financings awesome care, I was done with all the signing in about an hour. When all of the paperwork was completed Bruce took the time to sit with me in my new car to show me how all the various features work. Thank you for your outstanding service and kindness Bruce- I cant wait to enjoy my new car!

Amazingly friendly and personable sales staff members. Quality vehicles. I was surprised how delightful the car buying experience was. I highly recommend the salesman Michael Poirier. He was really great.

Amazing and easy buying experience. No games or endless back and forth.

Aaron Hawkins was easy and professional to deal with. Irvine BMW was straightforward through the deal, and I would recommend Aaron and Irvine BMW

Renzo and his team are amazing. Always there and able to count on him to come through.

Jesse was great! He helped me to get the car I liked. He was straight forward and patient to answer my questions. Irvine BMW is a nice place for shopping, liked the vibe.

Well laid out facility with plenty of inventory. Prices are good yet negotiable. Salespersons are very courteous.

I bought a BMW X7 last week from this dealership worth $110,000. This is the first time I had to write a review because the service was just that awful. All the salespersons fight among each other to corner the customer. I had 4 different agents help me. The last gentleman who helped me was named Maz Hejazi, who insisted that he help me because the other agent was rude. When the deal was finalized, he told me that he was leaving for a planned medical leave the day of the sale. There was no one to help me the day of the sale and did not even gent orientation with the car. Took 3 hours just to wait for an agent to show up. The icing on the cake was that I had paid a deposit of 1000$ for the car. No one answered my emails to return my deposit even though I purchased the car. Three visits later, and after spending 4 plus hours and countless arguments later, my deposit was returned. None of the managers ever spoke to me during the whole process. If you are buying an expensive car, stay away from this place as their service is the worst!!

I knew right away that Moe from Irvine BMW was someone I wanted to do business with. He sent an introductory email, followed by a video of the car I was interested in test driving. Fast forward 24 hours, I am now home with that same car.

Moe was great in answering all my questions, as well as teaching me how to use the car (My first electric vehicle). I hope he will still be around when I decide to purchase a future car.

Hello everyone my name is Fred,
I took my 2006 BMW 550i with less than eighty thousand miles back to the dealer because my wife was driving it and my wife lost the control of the car because the breaks weren't working. We took the car to the Irvine BMW in California and they said breaks master cylinder has a recall they fixed my breaks but I had to pay for other services. The very next day after we received the BMW from the dealership my radiator light went on. I took the car to the closet mechanic shop. After I explained my situation they told me BMW probably broke the radiator neck by accident because of fixing other problems. I took it back to the same dealership, the dealership would denied to listen to me and fix the issue. Right now we been having so many problems with the BMW this includes (radio, navigation, and check engine light) I would highly recommended people not to buy this over price, trashy vehicle, with very poor customer services at most of the BMW dealerships. They are only nice to you when they receive your money after that like they don't know you. I have a Lexus as well it has 90,000 miles and never had any problems with it I would highly recommend to buying Lexus over a BMW.

purchasd a 528i, and right after the deal they dont know you anymore. the car had problem with the AC unit and they did not want to fix it there was smell coming out of it but they just spray some airfreshner inside and said it will go away of you keep the air on. But ater 3 months the smell is still there but now they want to charge an arm and a leg to fix it. they didnt want to even wash the car after the purchase then when they did it looked like they splashes some water and called it a day. there was still a lot of water mark all over car and the trunk had a lot of water on it. every time i call the sales men he is out.

BMW Irvine is everything that car buying should be. Sahar is a rock star, she did not waste my time or attempt to pull every shady negotiation lever as was done at BMW Beverly Hills. Sahar worked with me to meet my bottom line and made the process enjoyable. I walked out with a beautiful new car and when I am ready for my next one, you better believe that I will make the drive back to Irvine to work with her.

They used to be a very efficient service dept, but not now. They have completely torn apart the dealership to expand but in the meantime the customer suffers. Even though you come in for an appointment nothing is ready and its first come first serve (PLAN 30-45 minutes minimum)

and what's left of the dealership isn't designed for the customer. It's a maze of mobile offices, cars and cones to tell you 6 different ways for to go through to just park your car where it blocks any forward movement. ....among the other 40-50 cars in for service.

IF YOU HAVE A RENTAL fill up first they charge a free to refill. Then you hunt down your service rep. in an office with 6 reps jammed in. Its noisy and its in and out ASAP. PICK UP IS WORSE with up to 45 minute waits for them to find your car and bring it around. I have never seen such chaos, and NO ONE apologizes, or offers you a water, or any kindness to put up with this mayhem.

Easy and fast service. The loaner car was provided promptly.

Strongly recommend you ask for Vas Hronas when you car shop at Irvine BMW. He was very knowledgeable, patient and a pleasure to work with when purchasing a vehicle for my son.

Jesse was the absolute best!! I had an internet inquiry and he got back to me in a timely manner and got me into my dream car !! Everyone here is so professional and kind !

I had the best experience at BWM. Trading in my old lease and having Jesse Jia find me a new one was so easy and quick! The process was seamless and couldn t have been better. Also Oscar Nava who handles the lease return was awesome! I m so in love with me new car! Thank you Jesse!

Unfortunately, I cannot comment on the sales department since I purchased my car elsewhere, but I've had good experiences from their service department.I can't speak for all their staff, but I was helped by Gary and he couldn't have been more helpful and informative.

I bought a used i3 from Irvine BMW. Renzo was the guy who sold me the car and he was fantastic! Renzo was friendly, professional, patient and knowledgeable. While I was buying the car I casually asked if they had any all weather mats for the car and he said he would check. I sort of forgot about it but a week later a new set of all weather mats appeared in the mail! What a nice surprise. My friend Nancy also bought an i3 from Renzo and she had a great experience too. We both love our i3s!

Undecided on a car brand to renew my lease, I was connected with Jason and the experience was remarkable. Everything he told me would happen, happened and the process was easy.

The entire drop off and pick up system was great. Ruben was extremely helpful and kept me informed of my car s progress throughout the day.

Bruce was very helpful and pleasant! I drove all the way from Las Vegas to purchase my m5.

I dealt with Long and Terry during my recent lease transaction and they were fantastic. Very helpful and up front about every step of the process. Put my other lease experience at another dealership to shame. Well worth the 65 mile drive from the valley. And an added bonus was my experience with Shelly during the finance portion. Again, only one other lease to compare it to but he was in another league. Always checking to see if I had questions and explained everything thoroughly. The customer service and professionalism by these three gentlemen was top notch. I would drive back down to Irvine in a heartbeat for another experience like this.

Great service I m so grateful for Amir he had everything prepared found the exact car that I wanted had all paperwork ready for me just to sign with the finance department also I must mention he got me an amazing deal .. I love my BMW

Good service and Great customer service .thanks to Mr Freddy .
friendly staff .they call every time to update you about your car .I m so happy to have BMW X4 ,its a fantastic car.
Thanks to Mr Ali.

Absolutely amazing sales team. Yiwen runs a very tight ship and
there is nothing more any customer could possibly want.

Thank you to Yiwen, Chris, Nolan, and Ken!

Debbie