Irvine BMW Reviews

Chris Lorentzen was my sales man/ fleet manager and was outstanding. He was professional, courteous and extremely knowledgeable. He made our buying experience a wonderful adventure. I would highly recommend him

keith langer

First Class experience all the way around!

Chris was extremely helpful, and put me into the perfect car. The price was reasonable and Oscar made sure I knew about all the features, including an encore follow up in the near future!

My first BMW experience has hooked me! Great job Irvine BMW

I recently leased a Z4. Marcello Tedesco and Andrew From finance were really caring, fast and helpful and last but not least a very good deal. I recommend them to those looking for a phenomenal service.What else do you need?

Irvine BMW has always been our first choice for our vehicles for many years. The personal service and attention to details that our Service Advisor , Gary Temel , gives is exemplary. They are very lucky to have him as an incredible example of outstanding customer service.

I had a smooth and easy experience getting my X5 at Irvine BMW thanks to Adbul Qurashi. He definitely took good care of me and I highly recommend using him.

Ruben was awesome! I was late, and BMW still accommodated me and did a great, timely job.

Jason DeMond is 100% professional, helpful and well informed - an absolute pleasure to deal with. Highly reccomend him and Irvine Bmw!

I really enjoyed working with Carolynn Nguyen. She s extremely patient and professional. I had her run numbers several times for different vehicles and different pay scenarios and she never made me feel like I was putting her out. I drove three different CPOs, all the same model and engine, because the first just didn t feel right. She didn t make me feel like I was crazy, but very much the opposite, which I appreciated. She was just very accommodating at every turn. The part I always dread is sitting with the finance guy. Instead of sitting in his office, she brought the paperwork to me and let me sit and relax while she efficiently went over the signing docs. Best of all, no pressure selling.

Gary Temel made it quick and easy. In and out. Always provides excellent service!

Ruben was helpful and kept me updated throughout the service! Thank you

Terrible experience with the sales team and the financial management. Lack of communication with the customer if there is any issue. Try another BMW dealership!

Fantastic customer service. Jonathan was nice, informative, and eventually was able to get me a great deal!

Carolynn Nguyen, was the best! She was very thorough from beginning to end. Carolynn answered every question I had, was friendly, and worked very quickly. As a first time BMW owner I am very happy with the car I purchased. The sale was easy, and I will definitely purchase my next car with Irvine BMW and give Carolyn a call!

Jonathan M. was very nice and helpful. He wasn't pushy at all and knew a lot. If he didn't, he was able to quickly find the answers. He worked with us to help get us the best deal. Thanks for a great buying experience. We are throughly enjoying our new X3!

I traded in my used minivan for a used i3 and couldn t be happier. William Yen was the best! I live in the middle of nowhere in the desert, and he patiently texted back and forth because I had no signal. He even stayed late because I got stuck in more traffic than usual!

this dealership thinks when customers go there to spend their hard earned money, that we the customers owe the sales staff and dealership a favor. in the age of Internet, it's time to end dealership sales and go direct, see no value whatsoever in stealerships

Very rude and disrespectful sales/management. Save yourself the hassle and go elsewhere.

Wonderful service, she was dedicated throughout the car shopping. I had many questions and she was fast to response. Her customer care continued even after the sale.

Loved my experience & so happy with my new vehicle! Thank you Jason Desmond, for taking such good care of us!

We bought so 4 cars from Irvine BMW. Usually I absolutely hate the process of buying cars but our salesperson Omar Elarabi was so good and made the process an enjoyable one. As long as he works there I will keep buying BMWs. Very happy with Omar. I referred my co-worker to him, he also bought one. I will keep referring friends to Omar.

After I went to BMW Irvine to mentain my car. The paint on the buttons to open my car trunk lid and for applying the parking brake are peeling. These two buttons are not often used. It is very hard to peel the paint. I talked to the manager of BMW Irvine and he wants me to pay 55% of the repair cost. These buttons were not demanged by me and I feel I shouldn't have to pay anything. I lost trust with BMW dealership.

Jason DeMond is the absolute best. Have gotten two cars from him that were exactly what I was looking for. He made everything quick, painless, and was totally transparent about everything.

I just bought my first BMW car 2 weeks ago. I had to wait before I post this review just to make sure I got a good deal and the car is working pretty well. And here I am.
First of all, I was super lucky that I met Omar the sales representative person in BMW. He was super honest and direct guy. Surprisingly, he did nothing but helping me out to get the best deal. As well, he helped me out to choose the perfect BMW model that fits me well. I am really thankful that I met Omar.
AS well, his Supervisor, Calvin, was kind too because he approved the deal that I offered without even negotiating my offer.
if you really want to save time and effort negotiating, go to this dealership and ask for Omar.
Note, I live in Corona, and I went to many BMW dealers including the one in Riverside, but I did not feel comfortable as much I felt there in Irvine.
in here,
they will treat you nicely and will give you the best offer without you even ask them to

Took our 328i in for service yesterday, as usual everything was fabulous. Thanks for the excellent service. Love the car and some day hope to have an M5 for the "family car".

Thanks Richard Toumayan

Ruben took very good care of me, explained services performed in detail and answered my questions knowledgeably.

Had my daughters 328i serviced by Gary, he is the best I always recommend him!

These guys are great for sales,.. just don't have the service center to any painting on your car. Don't even let them wash your car. They had scratched our Christine paint job washing it one time, But the real MISTAKE was we had them do some bumper work for us and their shop got over spray on the entire car and looked like they used some kind of chemical to wipe it off and all it did was smear it all over the car and the windows. But the big mistake they made was they didn't just wipe the chemical on the car they rubbed it in with cotton towels and scratched the entire car,( micro fiber wouldnt do this, unless they were scrubbing the overspray into our pristine paint job) we took it back twice and they couldn't fix it and I was at this point just so fed up with them because I knew they wouldn't take the time to just buff the car out to be responsible for their mistake. But the worst part was the poker face the manager and the service manager gave me when they told me that it was perfect and fixed. when you could clearly see with the reflection of the light in front of you all of the marring. They destroyed my BMW and because of this I hate Irvine BMW. When I wash this car I use nothing but microfiber and when I'm done I throw them away. No Fabric that touches the rocker panel touches the upper parts of the car. These guys came in and just butchered my paint job completely. Classless. Never take your car here for anything because it'll come back covered in overspray and destroyed.

Jason was awesome. He took his time to share various vehicles with me and was a pleasure to work with. I can t say enough about his excellent service.

Artin Avarian was the sales man and he did an extraordinary job. He sold me the car of my life and I can't thank him enough how honest he was by helping me choose the right car that matches my needs. He gave me that peace of mind that I'm in good hands with Bmw Irvine and I will always comeback to them.

I give Ron a 5 star for his professional customer service, however i think the actual service center may need a little R&R....:)

Terrible service department no call back. Waited 9 hours to put a tire on for a flat. No one returned my call so had to walk 20 min since I couldn t get through for a ride. I regret having to use the service department although I live my bmw

Very unprofessional, I bought my car from this dealership in 2015 and have had all my services there. However, I found them very dishonest in services department. I took my car for a noise in the steering wheel in Sep. They charged me $1400 to fix the issue but after I got the car back the car is vibrating so bad when it is in natural and parking modes. I took the car back they claimed they made a recommendation for this issue ( another $5000) but I didn't pay attention. That is not true because my car didn't vibrate at the first time service. Also i did not get any recommendation from them They kept my car for 6 days and didn't fix it since they didn't accept that the car didn't have this issue when I took it in Sep. I am not going back to this place again.

My experience here was a great one! Artin was so helpful with helping me get in the BMW that i have been wanting for a while and was very nice and generous the whole process. From the moment i stepped in i was greeted and helped with any
questions i had going forward leasing my
new 3 series. Artin is by far the BEST he made sure I check everything and happy once i left and i will surely comeback and continue to do business here at Irvine BMW. Artin is the man!!

STOP! If you're buying a car from Irvine BMW, make sure you're working with Renzo. Even if you're already working with another sales person, STOP and ask for Renzo to assist and partner up. If you're looking for the best possible experience and the best deal, Renzo is the person you want on your side. Not only will you get a 5 star experience during the sales process, but you'll also feel like family after the sale. Renzo, Carlos, Lance, and service advisor Gary is the reason why all my family, friends, and emolempe's buy cars from IrvineBMW. Tip:Buy a Demo or Service Loaner for the low miles, set discount, and low interest rate incentives.

Irvine BMW is amazing. Harold Williams, my service advisor is the best, and also Elizabeth is service goes out of her way to help you. I highly recommend this dealership. You wont go wrong. A+++ Thank you.

No Stars to give for starters. Nobody cares if you buy cars from them or not. Even a normal used auto sales dealer does a follow up call. These guys never adhere to their appointments and never call back. Great going for a BMW showroom. I have been a BMW owner since long but am not going to buy from these people who doesn't care about a prospective buyer.

Got my first BMW here. Highly recommend Jesse Jia. He's super helpful and patient. Everyone go ask for Jesse!

My service advisor, Gary, was great and helped me take care of all the issues with my 4 series. Thanks!

Had the BEST experience today with Irvine BMW. My salesman Brandon Kim was so helpful and made my experience easy & fast. He got me into the bmw i wanted :) The finance manager Shelly was also very easy to talk to and made us feel very comfortable with the deal. I HIGHLY recommend Brandon Kim if you want someone that listens to your needs and makes it happen. Look forward to working with Brandon on my next purchase!!

Thanks Carollynn for helping us to get 2016 BMW for our son. Your professionalism and caring helped us to buy this car from Irvine BMW dealership.

I am on my 4th BMW. 1st BMW I have bought from Irvine.

Very disappointed in the service department. I called because a fluid light came on. The receptionist told me that that I could buy coolant from the parts department and put it in myself but they would not service my car. I was totally astounded that ANY BMW Service Department would refuse to work on a car in when the car was telling me "do not operate this car and take it to a dealer now".

At any rate, I took it back to Sterling in Newport Beach (which has always been great). They took the car in, topped it off, and washed it for me. I was out of there in 20 minutes. I will be avoiding Irvine BMW in the future.

Great experience with the upmost professional service. I continue to lease my cars at BMW for this reason and look forward to working with them in the foreseeable future.
I specifically want to thank Chris Lorentzen for the spectacular service and getting me into my new 330i quick and easy. Great guy overall and highly suggest anyone looking to lease/buy a BMW that they talk with Chris first.

I received a recall letter from BMW and contacted Irvine BMW for a appointment. Right from the start there was confusion, the person on the phone did not understand "recall"......1st bad sign. I finally made the reservation with the Service Department and they said it would only take about 1-1/2 hours. When I arrived @ 7am Friday, no reservation....2nd bad sign, but they did assign me a service person. He told me I needed a brake fluid flush and cabin filter too, so I agreed as long as we could do it all at once. After 3 hours and $450 (brake flush & filter), he told me they did not have the recall part! I was clear when I made the reservation w/the part number. Since I wasted the morning, I asked if they could keep the car and I would grab a rental. He said I should come back later that day. I have driven Bimmers for 20 years and used Irvine BMW for 5, but not this place again. Disappointed.

I have a lease from this dealership and every time I go there they are always most helpful. Their waiting room is great, the employees are great and I love my car.

I took my car to get looked at and had a rude technician "Jason Martinez" very impolite say I should've bought another car like Toyota because Im asking to many questions about the car purchased, said if i had to ask so many questions why'd I buy the car and should just go buy a Toyota since that's the only vehicle I'd be able to understand without a degree. Will never come back to this dealership. For fellow bmw owners I'd suggest go to another dealership, probably be treated better there

I bought my BMW from Omar Elarabi and he made the car buying process very easy. He is informative, personable and very patient. I will refer all my family and friends to him, I know they would appreciate the great experience.

Super service. New Building remodel is great place to hang out while waiting for service!

10/10 would recommend Irvine BMW. Carolynn was very helpful throughout the entire process and I m so happy I chose to get the BMW M3 instead of a Tesla! The customer service was great. Tesla didn t want to help me get any financing as I m a first time buyer and Carolynn and Steve the finance manager worked wonders!

Excellent service and professionalism. Great selection of cars.

Max and Delfino were great! They took care of my tire pressure and refilled the washer fluid. Really great experience. Appreciate the help! Thanks guys!

Awesome staff Excellent customer service !!!!!

Pulled in with check engine light on 6 mins before service dept was closing in spite of this they were so kind made my safety the priority said don't worry we will help you and from that moment the whole staff was so courteous ,efficient ,knowledgable helpful ive told all my family and friends a stressful time turned in to a comfortable experience Irvine BMW my new go to for all things Beamer Next purchase this place earns Tens stars ********** in these times when rude/rush is the atmosphere these guys excel I truly appreciated the kindness ,clean welcoming atmosphere,and great work on my car

I have been going to Irvine BMW to do some research on my next car, and have been receiving excellent customer service from Behrooz Moini. He has been very patient with me in understanding exactly what I am looking for. Very thoughtful and helpful! Thank you Behrooz and Irvine BMW for my wonderful new car!

Prices oooooh ouch and everyone working there is the manager loooool

Do yourself a favor ... head on in and ask for David Martinez for your next BMW or preowned car. Super helpful and explained to me my options. Make it happen treat yourself to a quality auto with a great experience

I am impressed by the costumer service here at the Irvine BMW. Ruben was the one who helped me out with the service to my car. He was so nice and explained everything that needed to be done. I recommend this location for anyone near or in this area.

My wife and I worked with Pieter Scholtz on leasing a 2019 BMW X5. He was one of the most enjoyable, helpful and knowledgeable salesmen that we have worked with over the years. We typically despise the process of buying or leasing a new car, but Pieter made the process enjoyable and easy for us. I would highly recommend Pieter to assist you with your next BMW purchase/lease!!

Getting a lease car at Irvine BMW was a pleasant experience. Carolyn. N. made the process smooth and easy. She truly advocated for me. For your next lease or purchase, ask for Carolynn N.

Seems to always take 20-30 minutes to get out of here even with an appointment

Visited for service.

THUMBS UP: Efficient initial processing. Received a BMW loaner (vs. shuttle by my other dealers). Good communication/status updates. Efficient exit processing. Good job of returning my car clean and washed. Service worked with my extended warranty company to repair my car.

THUMBS DOWN: labor rate!

To be determined over time: quality of parts and installation/labor.

Renzo was awesome. After searching for the same car in Los Angeles and getting the runaround from dealers, I called Renzo. It was worth the drive. The car was prepped and ready for my drive and the entire process was enjoyable. The price was great and I got the exact vehicle I wanted. I would highly recommend Renzo and the Irvine BMW team.

Poor sales department and Service is just ok. Not what I expect from BMW

Great experience with Irvine BMW. Chris Lorentzen was extremely helpful and transparent and I got a great price on my lease. I ll continue to be a customer.

Mr farzin was so helpful at service department! Very good experience.

Excellent Customer Service and friendly Sales People

If you need any service done at Irvine BMW make sure to ask for Justin Slogar. Very prompt, thorough and efficient simply the best

Purchased a 2017 740i BMW from Irvine BMW today. COVID-19 safety protocols were in place upon my arrival and my sales man Artin Avarian was friendly and offered GREAT service. The business manager and finance team also made this experience worth while. Encourage anyone in the market for a vehicle to visits Irvine BMW.

I want to thank my sales representative Shawn for making me feel so welcomed throughout my car purchase with Irvine bmw. Shawn allowed my experience to feel calm and enjoyable. Shawn was respectful and informative and had my best interests in mind. I will definitely be back in a few years! :)

The best car buying experience I have had in over 10 years. Everything was handled smoothly and professionally, and I was done with the transaction in less than an hour. Maz is the man, and if you are going to purchase a car here I would strongly recommend having him assist you.

Let me mention that the best service I ve ever had from a car dealership is at Irvine BMW. I just recently bought my first car and every member from Irvine BMW has been extremely professional, helpful and contributed to a wonderful experience. I highly recommend if you have a bmw or want to get one this is the place to go!

My lease on my SUV is maturing in March. As a current BMW owner I came here to look at the 2020 X5. Walked in at 5:30pm and left at 6:30. Walked in the showroom then outside on the lot. Not a single person approached me to see if I need help and I passed a bunch of them. Couple of them were standing outside and the rest in their "offices" just hanging out talking to each other. So disappointing that these are people who are representing the brand.

After filling out all financing paperwork, agreeing on price, running and passing credit check (we frankly were going to pay cash, but they insisted we had to do credit check). Dealer changes deal agreed upon. I walked out of dealership. Manager calls over 30 minutes later. I had already driven to the Porsche dealer and test drove a 2x more expensive car by the time he called. I end up buying the Porsche that day. When he called he was argumentative yet claimed to be trying to apologize - funny how he never said "I am sorry" and instead tried to justify what they did (some apology)

Finally he says he called to offer original item they agreed to. Like really? - if you really wanted to apologize and offer me what you originally agreed to, after effectively entering enter a contract with me by running my credit that I met your stated criteria by a huge margin; he should have done so before I was even able to drive off the lot....

Don't waste your time with these people. They are dishonest and unethical. After they get your credit score they will renig on what they agreed to.

Went to Irvine BMW for the first time and the service is awesome! Everyone is very polite and approachable especially my service advisor Ruben !!! He walked through every detail with me and helped me to resolve my headache without causing any more money. Will definitely return for future services.

My advisor Gary T. always makes sure I am well taken care of..

Jackson and Maz were great to work with. They were helpful and low pressure. We got a fair deal and are very happy with our purchase.

Poor Service Experience, twice. I had been taking my car to Sterling BMW since I purchased my car there but I had a job change and Irvine BMW was the closer option. When I purchased my car I also purchased extended maintenance and warranty.

Visit 1 - I took my car in for normal checkup and oil change and also because I had a shudder in the brakes. I literally had to beg to get a loaner car. They told me they no longer cover loaner cars for things like oil change; something I received automatically at Sterling. When I received the car back they told me the brakes weren t worn enough to replace yet. So I had to live with the shudder.

Visit 2 - I scheduled my appointment online, which was apparently a big mistake because you have to reserve a loaner car and the option does not exist for online appointments. You have to call and beg I guess. It had been 10k miles since my last visit so due for oil change and again have my brakes inspected. My brakes shuddering really bad, this cant be good for the car. I take the car in and am told no loaner option because I didnt make a reservation. I paid out of pocket for an Enterprise rental 2 miles away, no option from Irvine BMW. I waited a few minutes for their free Uber service but after 10 minutes I just paid my own Lyft ride.

I get a call around 1pm that my car is done but the brakes are not covered. First I was told that rotors are not covered but after I insisted they were I was told that the brakes arent worn enough to be covered by maintenance. I returned my loaner to get my car back. I called BMW North America to verify this claim and was given a very PC response but confirmation that rotors are covered by my extended maint and warranty. I argued with the service manager who finally agreed to replace them. I needed to get back to work so I left with my car to deal with it another time. When i get my car back, my front license plate is twisted and bent.

Seriously, these jokers are a mess. I wont be going back. I dont want to drive from south oc to newport but its that or cancel my extended maint warranty.

I used to love your dealership. I thought you guys were honest and gave great service. until a few months ago I came in for low tire service and you guys said I had a nail in my tire so I bought a tire , as you know they aren't cheap. then I came in again for tire service and again you said I had metal in my tire and I needed a new tire. so this time I went to a tire store and they looked and I had NO metal in my tire and they just put some air in and it has been fine !!! bad business !!!! watch out if they say you need your tires replaced . get a second opinion !!!

Michael (sales) and Andrew (finance) made it easy for me to drive in with one BMW and drive out with another. Michael and I exchanged several emails about which cars I wanted to view. He was extremely responsive and helpful. I received a good deal on my new car as well as a good deal on my trade in. Very happy with everyone at Irvine BMW. Thank you.

Justin Slogar is simply the best service adviser at Irvine BMW

From the moment I walked through the door, I felt comfortable. Every employee I encountered was friendly and welcoming. Dannny Miller my "sales guy" was AMAZING start to finish..he was very professional and thorough about showing me the car, pointing out all the options that were available on it and how to use them. He made me feel comfortable with the decision I made. He sat with me while I waited for financing and we had a great conversation.. I feel like I made a friend!
Go see Danny..he will be sure your experience buying is nothing less than stellar!

This is John and I leased a vehicle from Irvine BMW. To start off I would love to thank Maz, Jason, & Jackson for making this one of the easiest experiences at a dealership. They did an amazing job from start to finish and was blown away by their service and effort. Would definitely be coming back for my next vehicle as well as referring their team to anyone I know that's looking for their next vehicle/BMW. Thank you.

I broght in my car to get an oil change today- it was my first time at Irvine BMW but they made the process so easy! The service team was so on top of getting my car looked at, serviced, and finished in time. Ruben assessed my car and suggested other things to do covered under my warrantee. There s a shuttle service but I chose to stay the two hours because the lounge is nice. There s free WiFi, coffee, and pastries. And what really surprised me was that they had complementary catered lunch too! I got a lot of work accomplished while they worked on my car. Everyone was super courteous and I m glad they took care of all my car maintenance problems. Thank you Irvine BMW! Definitely coming here for future services.

I highly recommend working with Vasilis at Shelly BMW. He is professional, knowledgeable, and attentive. I visited 3 other local BMW dealers, and about 15 other car dealers total during my car search. None of the other dealers and sales reps matched Vasilis service. Vasilis provides a Nordstrom type of experience, while the other guys made me feel like I was shopping at Walmart.

One of Vasilis best qualities is his attentive patience. I m the worst kind of car buyer. I did hundreds of hours of research before going into the dealer, and then test drive multiple times, and then take hours before making a decision. I ll research socks for an hour then take an hour at the store before I make a purchase. Vasilis calm patient approach never changed. He answered all of our questions (I shopped with my wife that is 8 months pregnant) and catered to our needs. There s nothing worse than going to a dealer and realizing you know more about the car than the salesmen. That won t happen with Vasilis. He knows his vehicles.

All future BMW purchases will certainly be completed with Vasilis at Shelly BMW.

Probably my favorite dealership. Excellent service both in the sales and service departments.

The best experience I have ever had with any service department of a car dealer is a BMW Irvine with my service rep Gary Temel. Makes it a pleasure to have your car serviced!!

I had previously worked with Renzo Montaya 2 years ago when I purchased my last car. My wife and I were interested in possibly buying a BMW X3 or X5. Renzo answered all our questions and was extremely personable as usual. You have an excellent member of the BMW team. I enjoyed working with Renzo and we decided to purchase a new car.

Let me first say this is probably the best BMW dealership in California. The dealership and staff is first class. I worked with Jason the sales manager and he was great. Very knowledgeable about the car I wanted. And he took time to break down the options in my car. What I appreciated is that he throughly broke down my deal. It was also a pleasant surprise to deal with an honest finance department. I wasn't being up sold on anything I didn't really need. Will most certainly be making all my future car purchases from this dealership.

I want to sincerely thank Renzo for an amazing buying experience! He was very knowledgeable, friendly and patient. This was probably the best car buying experience I ve ever had. I would give 5 stars but the only downside is that it didn t feel like the dealership had the most welcoming environment. No one really spoke to you even if it was just a hello or have you been helped. Did I mention how great Renzo is?

Abdul was a great help and made the experience pleasant. Quick and to the point, he did not waste our time. Thank you