Interstate Moving | Relocation | Logistics Review

I was very satisfied with Interstate Moving. I called them two weeks out of my move date, got an over the phone estimate, booked it and was scheduled in less than a week. The movers were very professional, efficient and friendly. I was doing a local move of a distance of just about a mile, but they took extra care of my belongings and wrapped everything individually. The arrived on time and finished early. I would definitely recommend them!

Very bad experience, I did a PCS move with the military. Their deadline is tomorrow so they literally waited until the last possible day to have my stuff arrive, only for me to find out that this only means my stuff will arive in the warehouse tomorrow not actually get to my home on the deadline date which means they won t have to reimburse me for anything. Unfortunately I did not have a say so in what company I chose but I will make sure for my next mormce it WILL NOT be this company. I could have went and got my stuff and brought it too my home by myself faster then them. Needless to say 28 days later I still don t have my stuff and won t be gettin it for another week or so. And from these reviews I don t even want to know what condition my stuff will get her in.

Great company...the entire team was very responsive and nothing was damaged during the moved.

For my move from Jacksonville, FL to Burke, VA, Interstate Moving Relocation Logistics did an outstanding job of coordinating the packing, loading, and delivery of the my household goods. All of the crews (packers, loaders, and delivery crew) were incredibly respectful towards my family and took great care of our stuff. During a stressful situation, they made it easy to relocate my family to the DC area. I would highly recommend Interstate to anyone that is looking to move.

Fabulous experience! The guys that moved me were professional, timely, and so nice! I would highly recommend them to anyone for any move anywhere. Large or small, doesn't matter. Best decision I've made this year was to hire them.

This company was the most incompetent company I've had to deal with. First, they never told me I was going to get my things late so I would choose them as the company to move my things. Once I got to my new home I called them to ask about my things and they said it haven't even left the warehouse. So they neglected to tell me my things were not even on the road when I was ! Second, they give you a coordinator that will assist with the move and all the information about it and my coordinator kept dodging my phone calls I had to talk to three separate people on the phone every time I called because they kept passing me around! Third they did not even compensate and were not apologist at the slightest about there bad coordination and incompetence to deal with a move!!!! Please if you have an option of picking another moving company please do and if you are in the military speak up and let them know you don't want this company to move your things! I still haven't received my things so god knows what might be broken or missing !!!!!

this was the worst move I have ever had almost everything was broken or damaged when it got to the final destination

My husband and I had our first move with the military and this was the company assigned to us. They had done an awful job packing a one bedroom apartment, it took them going on 7 hours. Fine no big deal. When we arrived to my husbands station, they delivered our belongings to our new house and many of our things were damaged as well as the wall in our home. We filed our claim and at first they told us we d hear back within 30 days, we called back roughly 24 days after our claim was filed to be told that we d have an offer by 60 days after our claim was filed. Okay fine, we continued to check up on the status of our claim because our 60 days were coming to an end. We kept getting pushed off saying we d receive an email within the 60 days. Our 60 days was up on a Sunday so we expected to receive our offer the Friday before. We called to yet again check the status of our claim and were told we would hopefully receive one sometime within the week and still have yet to even receive an offer.

Worst Company EVER!!!! (Military Move), if I could give them zero stars I would! My family and I PCS'd to the NOVA area from Alabama in DEC. It is April and I am still waiting on claims to reimburse me for over 3,000$ dollars in damages. We have had many military moves and this by far has been the WORST! I have had to call them numerous times to receive an update on concerns that they should of handled promptly. The only way to get anything resolved is to call them daily and remind someone to do their job! When we PCS I will make sure this company stays far away from my household goods. I could honestly go on about how this company handled my move (Lost items, almost every piece of furniture damaged, damages to my property, etc.....).

Invan has done a terrific job with moving our stuffs to Germany. Actually, we were assigned the moving counselor, Mary, who had done a terrific job in assisting me and the children with all the moving details. Also, Brian, who helped us with moving the car and household goods, has been prompt in answering our questions and helping us with all the details. The packing staffs are very polite and professional. They got everything packed on time.

Interstate was our assigned Transportation Service Provider on our most recent military move from Virginia to Texas. We had a phenomenal packing crew in Regina and Alex who packed our household goods efficiently, and with the utmost care. Our loading crew and pick up driver worked so effectively to load the truck. Our delivery driver Jim and his crew delivered without issue, and worked to make sure all the furniture was together and placed where we wanted it. My amazing move coordinator, Lauren, was there every step of the way when I had any questions or concerns. The open communication with her was something we have not experienced on our previous PCS moves. Our small damage claim was settled quickly without issue. The entire Interstate team from start to finish made this our best PCS ever (our 10th in 14 years) with their wonderful, professional, and exceptional customer service. I never knew a move could go seamless, and be without the stress, worry and anxiety that we usually experience on our previous moves. Thank you taking good care of our home while in transit, and treating us like family.

5 Star Service - Packers and movers were prompt, quick, and professional. The managers we spoke with before, during, and after the move were also outstanding. These folks made the angst of moving as pleasant as possible!

Thank you, Interstate!

As an employee of Interstate for 15+ years. It is great to see the trust of some of top realtors in the nation have with the team and Interstate. And they keep referring their clients over and over again.

Great moving experience with the Interstate crew. Some damage occurred in transit (still waiting for refunds!) but overall it went really well!

Picked up household goods on JUN 9th. Transport is from Chesapeake, VA to Charlestown, IN (less than 700 miles). Failed to deliver household goods on delivery date, Jul 13th. Also didn t notify me that they weren t going to be able to deliver on that date. Failed to delivery household goods on second delivery date Jul 20th.

Had received a phone call twice from the ones located in Philadelphia. Told them I pretty much wasn't interest and the guy told me I was stupid. I find this place very unprofessional I couldn't imagine how they would treat my belongings seeing how they treated me as a person when not interested. It's sad you got to at least give one star on here would be even better to give zero one star is way too much credit.

Gouged the price AFTER they had all of our items loaded. I gave a VERY thorough description of my items to the salesman (Jay) including photos and a map of the delivery site. They get there and immediately charge us an additional $150 for the additional feet from door to truck. I had read the contract and previously discussed with Jay but nothing we could do with the movers so I said ok. After they get ALL of our items loaded they let us know it was going to be more than $1000 more than the original quote. We did not add any additional items and they were 250 sq ft off on the quote. How can they possibly have estimated that far off unless they were just frying to undercut to get the deal. The other issue is this was a small moving truck with lines drawn on, not the semi we were promised. I do not believe our items took up 1.5 times the space from the quote. We had local companies come out and actually view our items that came in lower than this. I am very disappointed and would NEVER recommend them. One positive I do want to mention is that the movers were very thorough, careful, and pleasant. I wish we could have worked directly with them and avoided Interstate Van Lines all together.

I recently used Interstate to move from N. Virginia to NC. I would highly recommend them. I've moved several times since the early 90's and they were the best. I had them pack all the kitchen breakables and art work and they did a superb job. They are fast but meticulous. I would definitely trust them again.

I work for an interior design firm that has been using interstate to receive and deliver large amounts of our product. I have never had a complaint about their timeliness, consistency, and I've found them very easy to contact.

Earlier this week I had the opportunity to get 6 pallets worth of material delivered early. Sid and company jumped through hoops to make my 5am delivery happen so that I could capitalize and save time.

Great business to business interaction!

We had a great experience moving with Interstate. The packers did a fantastic job with all our property, and the day of the move went smoothly with a great crew. I'd strongly recommend them.

On time, careful, diligent really good moving crew.

Interstate Moving & Storage did a superb job for our big move from Virginia to Massachusetts in May 2020. The process was seamless and each and every employee involved was hardworking, professional and efficient. Our packing team worked tirelessly for hours packing over 150 boxes and not one item was damaged. We could not have asked for a better group of women to get the job done. The truck teams both in Virginia and Massachusetts were also excellent, working quickly, handling our household goods carefully; professional in every way. I highly recommend this company.

The moving team was fantastic. They were so helpful and efficient. I would totally recommend Interstate Moving!

We had a very positive experience with Interstate Moving Company. When they came out for our first pick up of furniture for storage, they were on time, friendly and fast! The second pick up of the remainder of our items 2 months later went smoothly as well. They even changed to delivering our items the same day. That was a great bonus for us. Everyone was very friendly and took great care with our items. The office staff made sure we had everything we needed and kept us update on events. We even received a refund! Great service.

I had nothing but a great experience working with Interstate for our move earlier this year. We've contacted several movers, big and small in the area for price comparison , and we found that Interstate beat everyone for their service and cost.
From a survey visit, to moving day, they were professional, polite, punctual & reasonably priced compared to other local movers in DC area. I would highly recommend Interstate to my friends and family for their move.

Movers did not pack my big screen TV, even though I was charged a packaging charge. The result was, of course, a broken TV. They offered $48 in compensation.

They sound very friendly until something goes wrong.

I am very disappointed.

From Start to finish, the process with interstate moving was seamless!Beginning with their fair pricing & culminating with the moving of everything!I personally would use them again & recommend so to my friends and colleagues!

I would highly recommend Interstate Moving Relocation Logistics based on my experience over the past three years as an employee. This company is family owned, professionally managed with a focus entirely on the customer. Your household goods and office furniture and equipment are guaranteed to be professionally transported and set up as you desire.

Interstate moved me into my first home and did a wonderful job! They were courteous and extremely helpful. Our home was undergoing renovations and the crew was very patient about furniture placement. Our furniture was carefully padded and moved through very tight hallways and stairwells. I highly recommend Interstate and will use them for all of my future moves!

Best moving company around. I ve dealt with and spoke with several across the United States(and internationally) and the level of training and quality workflow that goes into their employees is incredible. They truly care about quality and not quantities. ISO certified. They even have an entire TRAINING HOUSE inside the warehouse for hands on training before entering into a customers home. The customer service staff go through extensive training for MONTHS before going into the floor. Webinars, on sight, team building, this way they KNOW what s occurring and can handle every caller with the best experience and knowledge possible. The companies they subcontract also get monitored for performance in the quality work flow. I ve never seen a company put so much into their employees and I understand now how they have been in business for over 75 years providing top hat service.

Great job all the way around. The movers were polite professional and great to work with

I worked with Interstate Moving during the Coronavirus pandemic. In a difficult situation, their customer service was excellent and follow through very timely. I would recommend this company without hesitation.

WORST MOVE EVER!! (Military Move)
If I could I'd give this zero stars I would. The moving people that deliver are great but the company itself needs some work. My husband and I were moving from Jax, Fl to Laurel, MD. They delivered my stuff four days after I arrived to MD making me, my husband and 2 month old son sleeping on the floor due to lack of bringing our things. His moving coordinator Anthony was by far THE WORSE coordinator EVER. Every time we called we'd get someone else. Also they never would call back after we would call and leave messages after messages. As they were almost done unpacking we noticed we were missing a BRAND NEW love seat, mind you we literally bought it just for the move, it wasn't even unpacked still wrapped up fresh from the warehouse. Also a couple of our things were broken but the HELPFUL moving guys showed us how to make the claims for it.

I'm a commercial furniture dealer and ended up in a unique situation so I had a very unusual request. Carry a credenza that weighed 400 pounds up 11 flights of stairs in an office building! They even stopped half way up to double check the wrapping. 6 guys it took! All quiet, helpful, professional. They cleaned everything up after it was delivered too. I will hire them again in a heartbeat! They did an awesome job!

Awesome experience from start to finish. We only moved a short distance but the moving crew was amazing. They took really great care of our possessions. On moving day, it was a horrendous rain storm, and they made sure to wrap all furniture, cover the floors in both the old home and the new home and get the job done. I would definitely recommend Interstate for your moving needs.

You are 2 days late!!!! I'm left with my elderly mother here, I'm stuck in limbo here everything is packed and nowhere to stay again. Why would you take a job obviously knowing you weren't going to be able to be there on time. A little kate is one thing 2 days is UNACCEPTABLE. I need to get my mom to a Dr in Minnesota and can't leave until your movers are here! This will not be my last communication with this believe me.

Best moves of the 11 moves I have done. Interstate was extremely professional, cared about our goods and delivered everything on time and without a scratch. Even the boxes that I packed myself came to our destination without breakage. I highly recommend using Interstate Moving in Springfield, VA.

I had such a great experience with this company during my move. Of course there's always something when you pack and move from one place to another, but for me, everything was smooth, on-time, expected updates and continued support throughout. I worked with Tram, and she is such a helpful person. Calling to check-in, helping to schedule time, explaining all the logistics were few things out of many she did. The scheduled people came on time, packed it thoroughly, loaded it to truck and departed. Arrival was as expected, with updates and unpack, move in was breeze. There's always some stress when you're moving, but Tram kept in touch and asked for updates, as well as provided updates. She even argued on my behalf with a hotel when things almost went sideways.

Overall, I am very happy with the move and the follow ups provided. If you're working with Tram, you know you'll be happy with her service.

We just completed a military move and we're assigned this company.
The local movers, who were outsourced, were professional. However, the logistics side was a complete train wreck. They apparently lost the shipment for a few weeks and couldn't tell us where it was, when it might arrive, or anything. Like others have mentioned, the move coordinator was nowhere to be found. They finally notified us 3 weeks AFTER the required delivery date to say "we have it and it will arrive tomorrow". Great. The delivery team, again an outsourced local company, was good. However, we had several items broken or damaged including an oak dining room table which was severely warped (apparently from water) to the point it wasn't able to be put together. We submitted our damage claims and got offered less than half of what the table was worth (with the explanation that they are experts in damaged tables apparently). We tried to reach out to discuss, but (yet again) no one would call back. We ended up taking the settlement just to be done with it.
This entire process has taken months of frustration and a complete lack of care/contact from their end.
If you have any choice, choose someone else. If you got assigned this mover, plan on getting your stuff late, them dragging their feet on everything, and not getting paid what your stuff is worth. Consider this mover assignment a sign from God that you should move yourself.

Excellent customer service and a first class moving experience!!!! Highly recommend!!!!

I used Interstate for a move within Annapolis and had an overall positive experience. The guy who set up the move was new and didn't organize it properly, but on moving day the crew and management went out of their way to work around the mistake. The movers themselves were really friendly and took great care of everything. If you use them, make ABSOLUTELY SURE someone looks over your house in advance. If you want a full service move, they will want to send the packers the day before your moving date.

Beyond pleased with this company the all the services they helped me with and very friendly and understanding. They really go the extra mile to make sure your happy with everything!

I was moving from Alexandria to Centreville; not a huge move and only one bedroom's worth of furniture (but with a couple of BIG, heavy pieces) so I utilized IVL's Clutter Buster Package. The crew was on time, friendly, and communicative. There was a misunderstanding with the schedule but the guys took it in stride and accommodated the move perfectly!

As we were getting ready to leave, my car wouldn't start. Let me tell you, this crew saved the day! They jumped into action, put my car in neutral, and moved it from the driveway to a safe spot on the street. Then they actually jumped my car for me.

Even with the car troubles and hour and a half commute from Alexandria in rush hour traffic, the whole thing still only took 4 hours.

IVL was neat and efficient and went way above and beyond the scope of the job. I would highly recommend and will definitely use them again!

My wife and I move from a 4 bedroom home to a senior living complex. Interstate handled our move with professionalism and courtesy from beginning to end. Since I was in a rehab facility due to a fractured hip, the responsibility for the move was left to my wife to manage. Interstate was of immense help to her during all phases of the move, including staying later than expected during the delivery to help in unpacking. If there were six stars in the rating system, I would add it since I was so pleased with the job that they did for us.

From start to finish the crew was amazing. The packers were so nice and took great care. The movers worked so hard! I got the A team! Thank you.

We used Interstate for our move across the US. They were very professional and helpful. They checked up on the packers and movers, as well as touched base with me while the move was going on. The driver came by and introduced himself to me before the stuff was loaded. It was a great move. I would definitely recommend Interstate!

My move was local, but a big house. Two totally full big trucks. Two packers took 8 hours to pack house. About 80 boxes. Six guys and two trucks took 11 hours to load truck, Drive 10 minutes, and unload truck. Nothing broken, polite workers and the rate was about the same as I paid 13 years ago the last time I did this (taking into account growth of our stuff and inflation). They pointed out damaged furniture ahead of time which was smart on their part. One scratch in a wooden floor, but that might have been there.
If you don't want it packed, you better identify it or get it out of the way. We paid extra to very carefully and expensively pack stuff we didn't care about.
The Interstate customer serivice guy called me about 5 times during the packing andmoving which was a little annoying, but I guess I would have appreciated it if things went awry.

I chose them after calling 3 other companies who either didn't get back to me or wanted me to guess on the size of the move. I appreciate that Interstate came out and surveyed the house before estimating.

After 17 year on active duty, several moves with two overseas assignments, this has been the worst experience ever. Movers company in Georgia, took all my furniture apart and didn t label the tools properly.
Once in VA, the movers didn t show up till till almost noon even though I was told they would be here between 0800-1000. They unloaded my household goods, a lot stuff broken. My bedroom set had a bunch dents. Normal for military moves I guess.
I checked of the list making sure everything came. By the end of the day bunch of stuff still missing. The main guy kept calling the warehouse to see if possible a crate was missing. None of furniture was able to be assembled since one parts box was still missing a pieces of the each of the furniture. By 1900 the guy finally said they are leaving but another crew will be back at 0800 the next day to bring the missing stuff and put all the furniture together.
The next morning by 1000 no one had called or came. I called the company to find out what was going on. I was informed that they hadn t even looked for my missing items yet. So the lady names Courtney was going to find out what was going on. Couple hours later she finally called back and said they would be here around 1400. They told me they are also sending a crew to unpack my boxes. That crew showed up around 1400. They dumped out all the boxes since they couldn t really put stuff anywhere as they stated. But my bookshelf s were there and so were the closest. But now my house looks like complete disaster with stuff just everywhere and I can t even get to anything.
The other crew finally comes at 1640 with the missing items. They unload the stuff pretty quickly and then attempt to assemble the furniture. They admit they aren t not experts in assembling furniture and don t really know what they are doing. They were able to assemble the master bedroom set. They keep asking me what s screws goes to what. After a couple hours they quit and said it s getting late and we don t want to be here all night. They will send someone else to finish.
Day 3: I call again the company to find out when they will send someone out. I spoke to the manager named Brittany Jessup and she asks for pictures and that she would get someone to come for the furniture. While I wait I start organizing some stuff. Before I moved I spend hours organizing my paperwork, I made folders for each item and seperated it all. Now all the paperwork was thrown in pile on the floors all mixed up. That s how this company cares about your items.
They just called and told me that could have some next Wednesday to come assemble my stuff. So they want me continue to live in this disaster for another week because they couldn t send compentent people or do this move right. Now I am upset and I did use curse words talking to the lady. She said I shouldn t be disrespectful when I have been trying to be patient and nothing has gone right.

interstate did an excellent job with my move. They were on time and very professional. Both the packing and delivery went smoothly.

Best moving company for domestic or international relocations

Lets be honest, no one wants to move! My last 2 relocations were done by Interstate Moving and Storage. In both instances, they were expedient, helpful, and very accomodating. I had a semi tight schedule and they moved things around to get me to my destination on time. My house was packed, wrapped and padded. Everything arrived without damage, delays or issues. As stressful as moves can be, Interstate went above and beyond to make this as smooth as possible. Thank you!

DO NOT USE THIS COMPANY. (Packing) The packers did not care the least bit about our valuables pictures were wrapped in clothes electronics smashed together with no packaging. If you care about your goods this is not the right choice to make. One of the workers smelled so bad that now all of our clothes reek of his body odor from him sweating on the little packing paper they used,sickening.

Our goods were stored in a non climate controlled facility causing major damage to our leather couch and love seat(standby for pictures of all things mentioned). (Unpacking) All our clothes and household items were dumped on the floor in large piles and we were told "that is how they conduct business". With three small children our home was left in disarray for us to sort. This lack of job completion and total disregard is the reason America is the way it is no follow through or honor in the job market.

Many reviews seem extreme but pictures tell the story. We had to hire a professional Organizing company (for $180) to complete the job they were graciously paid for. Unsat I rate this company a 0!

Deeply disappointed by this business. Interstate was selected for me by the DoD for our most recent move. Things started out very well and probably the best initial response from all of my 10 military moves; however, it turned out to be the worst. They did not meet the suspense to load out and to unload which made life for my expecting wife and I very difficult and they did little to assist us during the transition. I acknowledge my move was during the summer season, which is typically the busiest. I will say the best part of this company is that they assign an individual person to each move, which ensure you do not get stuck in a teleprompt for hours trying to talk to a person about some piece of information or concern. Again, the most disappointing part is that the person on the other end of phone can do minimum to assist. My wife and I did file an inconvenience claim when our HHG did not show up on time to cover what basic necessities to establish a household. Nothing fancy, such as a shower curtain and rob, bed sheets, and crib for my expecting wife. They only item they determined to be appropriate was the crib during the week between our full delivery... this displays the company s true values, which is the bottom dollar. Ms. Louis Brown felt that was 'fair' despite the substantial documentation I provided on my claim. Not that I am surprised. I would recommend against the company if you are assigned to them for your upcoming move I highly suggest requesting a different company. Also the companies this business subcontracts to pick up and deliver are subpar. I get that the moving industry probably doesn t have the greatest folks in it; however, I would expect ownership. The pick up company bullied by pregnant wife into signing false documentation on our HHG. I called to inform the company however they did nothing and ended up screwing us on our claim on the backend. Perhaps this was just our experience, but I wouldn't chance it again.

You have the best rates and the customer services is excellent. Elsa is awesome. Again thank you very much.

Aweful company. Moved from MD to GA, several items broken. Terrible customer service. Do not recommend.

Proud to be part of company with seventy-five plus years of service to local community, as well as providing moving services throughout the United States and throughout the world. Services include all aspects of relocation, moving and logistics for individuals, small to medium size firms, Fortune 500 companies, Government Agencies, United States military, non-governmental organizations, etc.... Outstanding charitable and philanthropic outreach. Pleased to have the opportunity to share my experience on a day to day basis with relocating employees, client contacts, internal and exterior partners to incorporate the shared values to create a positive overall experience.

I am SO happy I chose this place to help me with my move. The staff were so incredibly friendly, on time, took good care of the belongings and they were so fair with the price. If I ever had to move again I would go with them in a heartbeat! I would recommend them to anyone!!!!

Well they do a great job in everything office moves household moves and international moves as well great company

We made an appointment for the movers to pack up our house, with the understanding that everything would be going into storage until we bought a new place. They were very polite, very knowledgeable about what they had to do and very efficient. They were packed up and gone in less than 4 hours. Every piece of furniture was wrapped in quilts and taped up before it was even removed from the house. They covered the floors in the house so there would be no problem tracking any dirt or leaves from outside

I really wish it had no stars to rate this company how many times did we had to call about our things packed on the 9th of January they said our things would be moving on the 10th called to find out what s going on our things are still being held in Arizona they never left which our delivery date was the day after we called which was the 24th an they said our thing are still in Arizona which was the 24th for delivery they assured us our things would be delivered on the 30th called back again the 29th oh now our delivery date is the 31st after they said the 30th how much longer does one have to sleep on the floor with 3 kids can t even eat a proper meal and all you can say is sorry sorry that kids have to sleep on the freaking hard floor because y all failed to deliver our stuff on time spending unnecessary money to be in a hotel or buy food it s getting out of hand this is the worst move I ve ever experienced in my life this is plain out freaking horrible horrible

Completely and utterly dissatisfied from beginning to end. I will NEVER recommend this company to anyone. From a missing motorcycle to half of our belongings being damaged/destroyed, and the fact that we waited A MONTH for our belongings, I telly hope all of your customers aren't treated this way.

We have moved 10 times and purchased 8 homes, all in different states. This move done by Interstate was the easiest.
Their relocation group helped us get realtors who were very professional and easy to work with. Our listing agent worked very hard at marketing and selling our last house. And our buying agent was very willing to show us all of our different options for housing and locations
Our moving day was the easiest that we have ever had. All of our furniture was wrapped in padded blankets and taped. In fact, our realtor came by the house and was amazed at the care that was taken. She had just had a client who moved locally whose furniture wasn't wrapped. That person had several pieces of furniture badly damaged.
Even though our move in day was delayed 5 days by PNC banks' inability to find a clerical error our move-in day was very easy. Every piece of furniture was placed where I wanted it.
Both move out crew and move in crew were very easy to deal with and were very polite
I will use Interstate any time I move!.

What a great experience I personally had using this company. From calling up to start the process and get information to the last piece getting moved.. everything was great. The initial price quote was very fair and the price never changed, the movers were on time, everything was done very safely but quickly, all my questions were answered right away and the customer service and interaction with the moving crew was top notch. I would record Interstate Moving Relocation to anyone!!!!

READ VERY CAREFULLY ALL THE OTHER 1-STAR REVIEWS. IT WILL HAPPEN TO YOU.

I had a TERRIBLE time moving from Chicago to Virginia.

There were many things that went wrong. First, you'll be paying a lot more than your "estimated" quote. For us, it was double. And IMRG's moving partner, ABC Moving Systems, says that it's not an "estimated" quote; that it is the exact amount that I'll be paying.

This is contrary to what IMRG told me: they said that the costs are based on weight (which ABC denies), and that the final amount should be lower than the quote.

The extra costs come in at a bad spot: it was an additional $400 to move our items from their 18-wheeler truck to smaller shuttles. This is because the city restricts large vehicles from entering some city areas. This I understood, but the problem is that IMRG knew I was going to DC or Arlington, VA, so why hadn't they mentioned (or did the homework) that there will be extra costs here? It should have been part of the quote.

The second thing that really bothered me is that IMRG does a terrible job educating customers about the real costs of moving. I didn't know that a "long carry" charge would be $150 until I was forced to pay at pickup. I didn't know that $400 would be charged because they would have to use shuttles (and they knew where I was headed!).

The communication was terrible with their partner moving company, ABC Moving Systems. We set up for a Saturday pick-up, and ABC told us we have to be ready to leave on Friday. This is terrible news as we had already booked hotels ahead, and it's incredibly hard to cancel those. ABC would tell us this is not negotiable. IMRG would tell us it is. I felt at the end of this, I was doing their job, and they are not worth the money I'm spending on them.

This is a terrible service. If I could do this over, I would have done U-Haul with interstate moving. It's NOT worth it.

For over 6 months we have been trying to fight a claim issue where several items were damaged and a box was lost. They are refusing to pay because they claim we did not meet the 75 days. When we tried to file the website was down and we called the help number. That person told me the page was down and to leave a note in our claim about the issue and why it was late and that it shouldn't be a problem. Well 4 months later we still hadn't heard back and when I was FINALLY able to get a hold of someone they sent one email and have not responded back. I have called, left emails and yet I'm being ignored. This is a terrible company who will NOT pay for the damage their employees make and what's even more unfortunate is the Army hired this company to move us so we aren't able to fight our own battle here. I will be sure to NEVER recommend this moving company and I will surely never use them personally!

These guys were awesome! Polite, professional, friendly and helpful. I sure hope I get them when I'm ready to move. Impressed with how polite and helpful they were!
Thanks guys!!

Wow. What an unpleasant experience. I just relocated across the country after my separation from the military. Generally, you have no idea who your moving company is going to be in these situations. This company ended up being who I had to deal with.

I am not going to write a long explanation of what happened, but I'll leave some detail. They were 5 days late delivering my shipment, causing a lot of stress to my wife and me. On the day of delivery, they were 3 hours late. At the storage unit, in 40 degree weather, they were in such a rush that I reluctantly signed the delivery papers and he was off to be late to his next drop off before I had the chance to OPEN ALL 50 BOXES IN 40 DEGREE WEATHER (it's been determined that's what I should have done to check that status of all my belongings). After sorting through the shipment, I noticed a few things missing. We have searched through every box 3 times and have not found what we are looking for. I filed a claim and they offered me $0 for everything that happened.

A large part of this is my own fault for signing that paper saying all of my high value items were delivered. That is me trying to get this driver back on the road, doing his job. Due to their tardiness and other circumstances, I am unable to prove anything that happened and will be fighting this with DPS for years and will see nothing of it.

Please choose another company.

***EDIT***
This is an edit to the previous review. I thought the issue was resolved when I received compensation for certain items that were missing, but I recently unpacked ALL of my items to find out that MORE items were missing. I had headphones packed in its original box, just to open the box to find the headphones missing. This happened with numerous items that I just unpacked. I unpacked these items on 10/13/2018. My move was over one year ago, and due to living circumstances I was unable to unpack everything until now.

I have already filed a claim with this company, which was originally REJECTED. I had to plead with the company to get ANY compensation for what i KNEW was gone. And now to find that more items are missing, it is sickening. This company hires criminals, and I do NOT recommend them to anyone. ZERO stars.

I recently sold my home in Maryland and relocating to Florida. I must say from my first phone call to Interstate I was so impressed with their commitment to make this move easy! The pick up date of my furniture was flawless! The men who moved my furniture and boxes were excellent. They treated my belongings as if they were moving their own home possessions. The guys were professional in every way. On the other end of the move to Florida my son met the movers. He reported the crew who unloaded the truck were just as efficient and professional. I would highly recommend using Interstate Moving/ Relocation for your moving needs.

The level of incompetence I observed while trying to move with Interstate is almost indescribable. My jaw is on the ground. I can't believe their constant mishandling, or how flippant they are about their large, unacceptable mistakes.

I am trying to relocate from DC to London, and was referred to Interstate by my husband's firm. Don became our point person, our supposed main contact. Upon reaching out 2 months prior to our move, he suggested we have a call a week later to discuss move details.
Red flag #1: he or someone from his company should have called right away.

During the call, we confirmed our desired move dates. I had questions about customs when our items would arrive.
Red flag #2: He did not ask any inventory questions, and he could not answer questions about customs or (even approximately) when our items would arrive.

1 week after our call, Don emailed to say someone from Hildrup Moving would be contacting us to schedule a survey. I responded saying I'd rather not use Hildrup. They followed up saying we could use Interstate for the move, and we scheduled a survey for the following week.
Red flag #3: Three weeks passed from initial contact to scheduling the survey. I received emails from 5 different representatives from various moving companies (Corrigan, Hildrup, Interstate) asking about our survey, and none of them could answer my questions.

When the Interstate rep came for the survey, all went well and seemed pretty straight-forward.
Red flag #4: the guy who came could only answer questions about the survey. While very nice, he knew nothing about timeframes, packing, or really anything outside of counting furniture and estimating its weight.

Several days after the survey, I received an email from another Interstate representative. She assigned us a pack date for the following week and sent over paperwork. She also told us that it would take 4-6 weeks to process specific UK customs paperwork that had to be done before our items would be shipped out.
Red flag #5: Why didn't anyone mention we needed to fill out the TOR (UK transfer of residency) paperwork before? We gave them a desired move date, and we were only told that it may fluctuate depending on weather. This added 4-6 weeks to our move, meaning we would be sleeping on the floor for at least 3 months on either coast. Major fail, Interstate.
Red flag #6: We never consented to the pack date, and responded to the email saying it didn't work for us. They responded saying our items needed to be packed ASAP and would be in storage until our paperwork was approved by UK customs. There's no purpose for our things to be in storage for that long.

I responded to them saying this was all unacceptable: the delay in sending paperwork, the mishandling of our time and move, and not consenting to the pack date. I received an "out of office" response.

Red flag #7: 3 movers in a big Interstate truck came to my door this morning. Interesting. I specifically sent multiple emails to his representatives saying i do not want to pack today. When I called Don to tell him about his company's latest error, he not only did not apologize, he thanked me for my negative comments and argued with me saying he was indeed competent.

Needless to say, I will be using another moving company. The lack of customer service, the inflated prices, the canned email responses with no specific answers to my questions, the terrible management (that's you, Don)... I wouldn't wish anyone use this company.

Amazing customer service, no issues at any point during the move. Easy coordination from start to finish. Packers were in and out in 1 day without rushing the process. Very courteous and worked with having family in the house the entire time.

Interstate did a great job moving us from Northern Virginia to North Carolina. They efficiently packed our house and 2 days later delivered our stuff to our new house.

Very disappointed with service. Communication was poor, delivery was late, and my 8x5 floor rug was lost in the process. Disappointment continued with the settlement process, when my rug claim was depreciated in value, which did not even cover half of the replacement cost.

Choosing Interstate for my move from Manassas to Richmond was the smartest thing I could ve done when it came to relocating. Their team was impressive. Eric was knowledgeable & transparent when it came to generating a quote. I felt confident throughout the entire process because of Ann s support. Troy, Lovelle, and Jon were awesome! They made the move a breeze & are experts in what they do. All three of them handled my possessions with care & were friendly along the way.

I am proud to state that I am starting on my 20th year with Interstate Van Lines. While we are an ever-expanding company, Interstate was built around being family-oriented.

Whether moving a family s household goods with excellent care or reaching out to assist families in our community, it is a driving part of Interstate culture.

While holding true to core values, we have also embraced changes in the work-environment, integrating technology and new processes to better ourselves and our customer s experience.

I have enjoyed being part of Interstate s growth over the years and I look forward to being a part of the future!

My internship was amazing, I loved it, I look forward to work at interstate moving and storage again soon

worst service ever! I got my things a month after the date I requested. They lied about the update on my things several times and didn't even recompense for their delayed service!

Good company unless they break something. Good luck trying to get it fixed. I moved into my new home on August 29th. My dinning room table was delivered broken. Today is October 17th and I still don t even have an appointment of when it will be repaired. Home is incomplete because there is a broken table sitting in the middle of it. I ve been more then patient emailing and calling to try and find out information.

HORRIBLE COMPANY! My wife and I have been waiting for our stuff to ship from VA - ND for two months! We still haven't received our furniture and I don't expect we'll be getting it in the same condition they picked it up in. This company takes advantage of the fact that, whether they provide good service or bad, they get paid either way. I took leave to be home for my original projected arrival date and when I realized that my shipment wasn't arriving I called customer service and they gave me the run around until they confessed that it never left the original pick up location. Its been excuse after excuse. After several weeks, we were called and told to expect our shipment to be arriving on a particular date. When it didn't arrive, the customer service rep said that one of the companies they chartered made a mistake on the routing documents and they had to send our shipment to a warehouse until a local company could fit us into their schedule for a home delivery. Come to find out the claim about the chartered company making a mistake was fabricated and Interstate was the company that made the error. This company and the companies they charter are absolutely TERRIBLE. They take advantage of their military contract. We will be contacting our regional military offices that book these terrible companies and make sure to file a complaint.

Packers and Movers showed up on time and were professional and easy to do business with. I would be happy to work with this company again!

Interstate did a fantastic job with our move. They men who moved us were personable, respectful and did a great job. I would absolutely recommend them for anyone looking for a stress-free move!

Just want to say BIG thanks.
Always.

Today I had the pleasure to be assisted by 5 members of the Interstate Moving team. These individuals professionally and courteously reduced my storage inventory by 40%. The members worked continuously for 2 hours and carefully removed, then repacked my household goods. I cannot express my appreciation sufficiently to Chris and his work force.
Thanks for a great experience!
One concern I had was the amount charged for Interstate to dispose of the items that Salvation Army failed to remove. The Interstate disposal. charge doubled the price of my engagement.

I was very impressed with the professionalism and courtesies extended to me for my interstate move from VA to FL. The driver and crews were prompt, efficient, polite, and obviously very experienced. They took great care of my belongings as well as the homes being moved out of and in to. The move coordinator did a wonderful job of keeping me apprised of the schedule as well as monitoring to ensure that I was not charged for services not needed. I highly recommend this company for your moving needs.

I moved from a mid-sized condo to a new home in the Northern Virginia area. The Interstate team showed up on time, and was able to navigate the crazy condo complex I lived in. They got everything out quickly, and even disassembled the furniture and helped pack the electronics and valuables, etc. I'd definitely recommend them.

This has been the worst move out of seven military moves in my military career. This company is unresponsive and unprofessional. My moving coordinator Dana, called me late the night before the company was supposed to pick up my household goods and informed me they would be at my house by noon. The next day packers did not show up until 4pm and then at 10:30 at night requested that they come back the next morning. The house was left in shambles overnight. Then I was informed my no later than delivery date was 25 July but that I was set up for direct shipment so it would likely be sooner. No one called me for a week to update me on the delivery of my household goods. When I called, no one returned my messages. When Dana finally called back she had no movement update on my household goods. My household goods sat in Virginia for over a week as they waited to fill their crates (trying to save a buck). As of today, two weeks later my household goods still have not made movement to my next location and now I am left flapping in the wind with a newborn (three weeks old) and two children (ages 6 and 5) sleeping on floors and waiting for the delivery of my household goods. They have treated me and my family with total disregard and I will not use their service ever again after this. At this point it could be another month until I receive my household goods. Basically we have went out and bought everything they are currently holding to save their company a buck.

This is the worst experience I've had during a PCS move. I have had my House Hold Goods moved by companies three times in the past with no issues, but would rather pack and move all of my family's belongings the from now on than have to possibly go through this again. I was given date that our HHG would be en-route to our next duty station. We were supposed to be contacted three days prior to the arrival of our shipment and weren't contacted so we contacted our coordinator. It took about three additional days of calling to be informed that our HHG had yet shipped out. We were given another arrival date after about a week of being told a driver couldn't be found to transport our HHG. AGAIN, no one made contact with myself or my wife to let us know if our shipment was on track so I called AGAIN. What would you know? Our coordinator tells me that our shipment hadn't shipped because they hadn't found a driver. Mind you, this was almost a week later. We weren't even given a courtesy call to update us on our HHG and when I complained to my coordinator she said that they had been in contact throughout the process, false. My wife and I had to contact her to receive updates every time. It has been 22 days since our HHG were supposed to have been delivered to our new address and we have still not received them!

I will say that after calling out my coordinator about keeping us updated, she had a gentleman start contacting the next day. I was told our HHG were crated and should be here soon. I can only hope that none of our HHG lost or damaged when we finally receive them.

It's a shame to give this company even 1 star, but seeing how you have to at least rate 1 star, here you go.

Avoid this moving company at all costs, if you have a vote in the matter.

Interstate Van Lines failed to deliver my household goods shipment until 28 days beyond the required delivery date. This was a result of gross incompetence and mismanagement, as well as potentially unethical business practices that were by my perceptions spread across all levels of the company.

Based on patterns that I see in the complaints, there is a trend that shows this company is completely unconcerned with customer satisfaction in the case of government contracted moves. They know that they will be paid regardless, and there is a low likelihood of them being sanctioned because of the exceedingly high demand for these government contracts.

Frankly, the individuals in this company with any type of moral compass should be ashamed of themselves for the severe inconvenience that their patterned failures appear to routinely create for service members and their families.

Literallly the worst moving experience I have ever had in 10 years of military moves. They call me two days before my scheduled move (and the closing of my house) to tell me my scheduled move was postponed by 3 Days... Then they cause roughly 2500$ worth of damage and agree to pay about half of that.. they no showed 3 times for the scheduled the debris pick up. but the worst part was, I caught one of the movers stealing money from me and when I reported it to the company, they were apologetic, and offered to send me a check for compensation. (I didn t ask for that, but they insisted). I never receive a check and when I call the company to follow up, they tell me they don t know what I am talking about, and need to provide evidence. DO NOT USE THIS COMPANY, they are literally liars, cheats, and theifs. If you are forced to use their services as part of a military move and are assigned Mr. Kafily Smith as your move coordinator, request a new representative.

My husband and I moved from WA to ID. Was not sure about this company because I was expecting a "brand named" mover to contact me. I have to say that EVERYTHING went smoothly with NO up charges. The men were punctual, professional and efficient. I have a very old chest from China that I was worried about and it was delivered in perfect condition. The communication with the personnel was excellent, they did not keep us wondering about the move. I would highly recommend this company.

Excellent service. Move went smoothly. Guys were great. We moved a short distance but had bulky stuff. No problem. Price & estimated time were right on money. Would definitely recommend and would definitely use again.

Excellent and Professional service with care and quality! Our move from VA to storage, then storage to Iowa several months later was excellent. We had end to end customer care and contact and all of their employees and management were courteous, professional and totally focused on our satisfaction. I recommend them highly! Russ O

They lied on the quote and over charged me by $1000.00. They also damaged my personal items and are only paying me $175.00 for a 55 inch TV, 3ft mirror, pictures and the list goes on (.60 per pound). This company and their staff are all a joke. When you have a acomplaint they jerk you around from person to person. Now that they damaged my stuff and I have pictures to prove it, they claim that it is my fault that I didn't pay for extra insurance. I tried calling the BBB and no response (no surprises there). I WILL NEVER EVER REFERRED THIS COMPANY TO ANYONE I KNOW. I told the gentleman who offered me $175.00 that I will tell everyone about my experience with this company. I am putting them on blast on facebook to all my family and friends.

Let's see is I get any response from this. I won't hold my breath.

#CustomerServiceLies
#MoversSuck
#ManagementSucks
#MyRatingForThisCompanyIsAnAccualZero

Incredible moving experience from WV to AZ. Mr Lee was the driver for the entire move. Oskar and Rigo were incredible on the loading end. They had two flight of stairs to deal with as the packed, moved and loaded 6,020 lbs of goods. We had packed 93 items and they took care of the other 80 items. Mr Lee packed most of the glass and fragile items. Did I tell you they were amazing?!
Mr Lee did not disappoint on the unloading portion either. His incredible work ethic and customer service continued as Mario and Andre unloaded and moved our 6,020 lbs in our new to us home. They were efficient and careful. I am not sure if any of them could have done a better job.
Clinton was great with the survey and initial contact. Charlene took over on setting up the move. Incredible logistics and customer service throughout. Thanks to all for making our move as stress free as possible. We would definitely recommend this company to others.