4 years ago

Wow. What an unpleasant experience. I just relocat...

Wow. What an unpleasant experience. I just relocated across the country after my separation from the military. Generally, you have no idea who your moving company is going to be in these situations. This company ended up being who I had to deal with.

I am not going to write a long explanation of what happened, but I'll leave some detail. They were 5 days late delivering my shipment, causing a lot of stress to my wife and me. On the day of delivery, they were 3 hours late. At the storage unit, in 40 degree weather, they were in such a rush that I reluctantly signed the delivery papers and he was off to be late to his next drop off before I had the chance to OPEN ALL 50 BOXES IN 40 DEGREE WEATHER (it's been determined that's what I should have done to check that status of all my belongings). After sorting through the shipment, I noticed a few things missing. We have searched through every box 3 times and have not found what we are looking for. I filed a claim and they offered me $0 for everything that happened.

A large part of this is my own fault for signing that paper saying all of my high value items were delivered. That is me trying to get this driver back on the road, doing his job. Due to their tardiness and other circumstances, I am unable to prove anything that happened and will be fighting this with DPS for years and will see nothing of it.

Please choose another company.

***EDIT***
This is an edit to the previous review. I thought the issue was resolved when I received compensation for certain items that were missing, but I recently unpacked ALL of my items to find out that MORE items were missing. I had headphones packed in its original box, just to open the box to find the headphones missing. This happened with numerous items that I just unpacked. I unpacked these items on 10/13/2018. My move was over one year ago, and due to living circumstances I was unable to unpack everything until now.

I have already filed a claim with this company, which was originally REJECTED. I had to plead with the company to get ANY compensation for what i KNEW was gone. And now to find that more items are missing, it is sickening. This company hires criminals, and I do NOT recommend them to anyone. ZERO stars.

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