Internode Reviews

I've been a customer for approx 10 years after switching multiple times to different providers over 15 years prior. I have moved several times since first signing up with Internode and every move has been really seamless but what sets them apart is their customer service. Their tech team have great knowledge and also a great range of tools and the right access to service your requests. That's the clincher for me and why I don't hesitate to re-sign with them every time.

Been with Internode for ten years or so. I'm sure you could find a slightly cheaper monthly offering, but you won't find one more reliable, more dependable. Technical support, on the very, very rare occasions you might need it, is quick, thorough, accurate and excellent.

Internode is by far the best ISP I have used. Their technical support is based in Australia and waiting times for me at least have been less than ten minutes. I am very satisfied.

When the NBN installers came they were helpful but indicated that my Fritzbox 7490 was not suitable for connection to the HFC. I rang Internode's tech staff and Peter assured me it was suitable and patiently talked me through the changes to the router settings and setup. I would have really struggled without this support. Thanks Internode.

Always have the best customer service From internode and all has help me with a technical difficulty and you re always nice on the phone and very polite

I couldn't access the internet for 5 month!!! They still send the bill for 200 dollars. Really bad customer service and support

Didn't even get connected with them and the incompetence was enough to make me go elsewhere, have sent 5 emails this week, still no response. Steer clear.

Absolutely the poorest customer support in existence. Steer well clear.

Very disappointed. Been a customer for many years. Waited for 3 hours for a call back and when they did call back there was no one on the other end. Then they send me a customer satisfaction survey. I know how to respond to that one. Somethings got to change otherwise taking my personal and business lines somewhere else.

The team at Internode are top notch. They're real people who talk to you like you're a human being. They express emotions, opinions and give you the real. Couldn't be happier with their service, Ive been with them for over a decade.

Hopess customer service. TPG service is even better. Hope their internet speeds are actually good tho

i have always found internode very good service and quick to fix any problem and happy and cheerful to talk to easy going willing to help in all aspects and they do get back to if you want a call back

Maybe all NBN ISP's are hopeless. Or maybe it's just Internode. I do know my $1200 p.a. isn't going to Internode anymore. Hello Telstra, hello new hell.

Currently been waiting four weeks for my internet to be connected and no one can tell me when it will be or why it is taking so long...

Outstanding customer support with a top quality product.

Been waiting to be connected for a couple of weeks now as we had to wait for a technician to come to our place and connect us (where or how I don't know). I had a family member home all day waiting as they said someone should be there - the technician came and I received some random text about needing to get a cabler to connect something with all of this jargon that made NO SENSE to me. The technician had come and connected something and left without notifying the person waiting at home and then to top it off, the calls I made to find out what was going on were put in to a queue and when I finally spoke to someone about it they tell me i need to get an electrician in to connect it all. No remorse or apology provided even after we went to the trouble to have someone on site and their technician didn't even have the courtesy to let us know that they had been. Really disappointing so far.

I needed some advice on managing my data and it was resolved to my satisfaction :)

Best isp there is. The support is the best I ve come across and local. The staff are helpful and know what they re doing and the speeds are great. Can t ask for more.

Best ISP I ve ever signed up with.
Super fast NBN Speeds; great customer service.

very helpful with any problems. walk you through steps and any problem has generally been due to the joke of a NBN system provided by government.

What I like the most is that I am talking to someone in Australia. Not only that they understand the urgency in getting my internet service back up and running. As a worker and student I need access as all times to work and the Uni. They got my service back up and running on a Friday evening and I was able to use it over the weekend, a very important time.

We have has internode just over a year and we have had to contact them at least 4 times as our modem has stopped working. Been on the phone twice today as yet again it failed. They wouldn't help unless we got a new phone cable and said unless we did basically would be 130 bucks for the call out. So we have done this and my partner rang up and a automated voice told him he would be on hold for between 37 and 57 minutes. No call back option. This is unacceptable!!!!!!!!! We waited almost 3 hours for a call back earlier. We won't be renewing our contract with them!!!! No doubt we won't get a discount or anything for not having Internet for 3 days!

I have been with Internode for 5 years. Their customer service when needed is always efficient, on point & resolved without any hassle. Their call centre is right here in Australia & the staff are knowledgeable & courteous. I recommend you call them to say hello & give them a go!

Australian based customer support whom I can understand. Very patient and helpful staff. Happy with ISP pricing too.

Internode has always provided a robust and quality service. During the outage, we had opened a ticket and it was resolved within the hour with a follow up. Well done!

I have been with Internode for a few years now. Every-time I have needed customer support I have had excellent service. I would highly recommend the switch for those of you that value great customer service.

We've been with many a provider over the years but hands down Internode have been the best. Consistently providing excellent customer service. Responsive, timely and solutions driven in the very few times we've had any issues.

I have been with Internode for many years and have always found them to super helpful in any enquiry, trouble-shooting, advice and just plain friendliness. Nothing is ever too much trouble and most times it is a very short wait to get through to them. I absolutely recommend this company as an Internet provider!

They are always willing to solve any problems fast, I have been with provider for some years now and find the staff extremely helpful pricing is fair also

Not impressed with some of their service. Need to repeat myself multiple times when resolving issues.

Made to feel like I was important. Not a good understanding of how it all works, but I was made to feel that didn't matter and the technical team member talked me through how to do some diagnostic things,GREAT SERVICE from her and for Internode for having great staff.

Their customer service is ok but the speed is very poor and getting worse and so many outages!! I sent an email today now I am waiting for their solutions now!

I've been an Internode customer for over 11 years. I'm on ADSL2+ all this time, and still haven't jumped on NBN. It's travelled with me across three different homes. Yes, you pay a little more than others, but I've never had any technical issues that meant unattended, and unresolved for more than 24 hours. I'm only call Internode pretty much, once a year. You're speaking with an Australian-based staff, and they are extremely knowledgeable. I thought to jump on today to leave a positive feedback here on Google as Luke H has just asisted me, and identified someone has been leeching free wifi off my network. Everything has been addressed within an hour, and the phone call was picked up within 30 seconds (granted, it's offpeak period). Thank you again Internode and team.

The technician installed the NBN quickly and Internode provided over the phone support to get me online within minutes. Great service provided by staff in Australia.

Professional, efficient and pleasant. Internode organised the repair of the telephone line and everything happened as they said it would. Then Internode checked back with me to make sure my issues were all fixed.

I ve been with internode for the best part of 10yrs and haven t had any issues - internet is like opening the tap, it works and flows and that s all that matters. Sure I wish I had a faster flow but that s not their fault. Hopefully the infrastructure that supports everyone is upgraded in due course...!
The internode team has always been extremely friendly, helpful and quick to act when there have been outages or issues that I ve had to call for.
I recommend them to my friends and family

I have been with Internode for more than 1 years and a half. Internode is the best internet service provider that I ever had, i had tried many but I was never happy with the connection of other provider. Internet drop out, customer services was poor, incorrect charged. Since been with Internode, I have never had these problem, gone over and above to help when needed.
I recommend Internode for everyone.

I have a 6.5 year history with Internode and consistently get great service from their Adelaide call centre. Always treated well and perceived problems sorted out with courtesy, whether my phone or internet.

New sim delivered within 24 hours. How good is that! even Australia Post comes to the party. Thanks again.

Being a novice in anything computer related, the specialist was patient, thorough and unfailingly helpful in processing the challenges of my computer. I don't understand computer technical issues but in the end everything was clarified and I had a working computer. Many thanks!

Excellent customer service. Brilliant nbn. Would highly recommend for all

I've not had one problem with Internode in the almost two years I've been with them. They are easy to deal with, have great Customer Service and affordable prices. Will continue to support Internode.

I like internode. never had a bad experience and they always resolve my inquiries quickly and efficiently. Nice one Internode team.

Their service is pretty average. I sent a query requesting information because I was unable to call due to my work hours. I was sent back a stock template answer. This made it blatantly clear that they didn't even read my query. Ticket number #20570910

Very disappointed to see that Internode locks it's routers to their service, meaning even after contract completion or buy out the device is essentially landfill if you change provider - this seems petty and extremely wasteful when these devices are perfectly functional and not needed in landfill.

Starting with a little known local ISP in the early years of Perth internet (Mid 1990's 9600 baud dial-up) I've connected with the Big T and others.
From the first enquiry on the phone, talking with a local right through ADSL to NBN now several years later, Internode in my experience deserves the 5 star rating. I cannot rate their help desk however, I've never needed to dial them up!

Very slow Internet, although paying for the best tariff available. Going to switch off to another provider.

I have been an Internode customer for 10 years. Exceptional customer service. Had major problems with noise on our line. Telstra's technician was "unable to find the fault" which causes a $100 call out fee, and then their (Telstra) salesperson ran me a day later to tell me if I changed to Telstra I would have no problems. Internode actually sorted it out in no time.

On one occasion we had a billing error. One phone call and I had the corrected bill emailed to me 15 minutes later.

I'm waiting for acalla back no response I'm worried my supplier

Never had a problem with either customer service or tech support. Rarely have to wait more than 5 minutes to have my call answered.

I ve never had an issue. Super happy with connection and speed. They re always available and helpful when i want to talk to them. Definitely recommend.

Make sure you don't have any friends who have internode email addresses, After trying to send an email out to organise our reuinion group getogether, all the internode recipients (3%) bounce back. After querying with the company they responded its a " personal email service " and won't handle bulk email. Great work internode , make sure your customers don't have any idea of what is going on outside their circle.
Noted owners comments - My frustration is that the message I send out once a year wouldn't rate as spam using the MOZ spam score or any other measure, and I have to repeat the message individually for internode clients - Our business was one of these at one point and generally rated them highly as an isp.

When we have a problem help is close at hand. Problems are solved quickly with the customer in mind. This is why we continue to use you as our ISP

Waited on the phone for an hour, only to be told they're not taking any more calls.

Top service. I agree, from day one I ve always had a positive experience from Internode. Friendly, helpful & customer service within Australia. Well done Internode - keep up the fantastic service

Short wait times for assistance over phone, tech and billing support have both been excellent. Better than offshore support.

waiting waiting waiting ..I will be going elsewhere

The Customer service Representative was very helpful and set up my new account without any problems. Really appreciate the time and trouble taken to make sure I understood what I was signing up for

I had a difficult experience getting a good internet connection to our home because we had to have an NBN cable dug from our house to the street corner 60 meters away. There were issues with the NBN and at times I thought we wouldn't get connected. Internode was there at the start of the whole process all the way to the modem setup at the end. Internode stuck with the process and made it happen & made it easy for us. Very professional and great to deal with.

Internode has always represented the pinnacle of Australian broadband, particularly in regard to their customer service - it truly is second to none. Not only do they offer generous support hours, but their staff are all based in Australia, and know the local conditions and systems. They are very friendly and very capable.
If you call at a time that is busy, the callback system holds your place in the queue, without you having to wait on the phone. This has proved to be invaluable to me on a number of occasions, letting me get other things done in between sorting a problem out or getting advice about various products.
Internode has been my provider of choice for at least the past 15 years, and I can see that remaining the case.

Great support. Very friendly staff and no wait time. Very happy with this ISP.

I left my previous provider due to almost total lack of assistance and transferred to Internode 3 months ago. I find their service to be first class and have been very happy dealing with them.

Been with internode for years and wouldn't have it any other way. Awesome customer service, fast tech. support responses and extremely reliable connection.

Only reason they get 1 star is because I can't give 0.
They stuffed me around for a month and a half before a technician comes out and tells us the internet can't be set up. They then send me an email saying it's ready to go. I call them and no one listens to me. They try to charge me for another technician So I cancel and go to a different company.

Then they have the nerve to send me a bill the next day when I was never supplied a service.
They better be retracting that tomorrow or they're gonna have a fun time with communication ombudsman.

Don't go with these guys. Useless waste of time

It's down again and can't get any help for at least 2 hrs, it's been running terribly slow lately. Can't seem to run more than one device at a time and even that buffers. Your company is failing to deliver what it promises, fast reliable internet.

I have been with internode for over 10 years. I have found their service nothing but perfect. Customer service is very important to me. I cannot just go with a provider who struggles with joining two word sentences quickly as possible to get me off the phone. Also, actual upgrades and equipment. I have never been given the wrong information or detained on hold, except for the initial phone cal sometimes requires a call back. It did not used to, but that is because their business has increased over the years. I am not sure what instantaneous service people with complaints are expecting. I would happily recommend this internet provider to anyone.

I moved house in 2019 and after research decided on Internode for my new NBN connection, which was fibre to the node. The website was easy to navigate and I found a plan to suit my needs with a modem included. I've been with them for 11 months with no issues. However, when the NBN went down this week I rang them and got the option of a call back rather than waiting in a queue. An hour later Radwa called me and after asking questions, she patiently guided me through a hard reset, and then determined it was an NBN issue, which she reported. She explained everything clearly so I knew what was going on. The NBN came back on later that day, so sooner than expected. I got a follow up call the next morning to make sure everything was working. So, I'm very happy with the service! After using just about every provider for different forms of internet connection over the years with varying degrees of frustration, I can say that Internode have been the best by far.

I have been with internode for over 8 years now and have used their services across mulitiple moves and residencies. The quality of their services, ranging from the actual internet to their technical support to their billing and account people are always top notch.

Their tech support and customer services hours are extended and convenient, and I have always had a good call with knowledgable, understanding people.

Problems are resolved quickly and without hassle, and they are really good about calling back and keeping you up to date on your tickets and escalations.

Their nbn internet service is on par with others as far as I have seen, and they have gone out of their way to tailor plans and offer suggestions on which plan i should be going for (instead of trying to get the most money out of me).

In all, one very satisfied and long term customer, i always recommend Internode for an ISP.

Very professional company good service and internet.
Would recommend to any one wanting good service.

I love Internode, it is a great service in the country and the staff are always so nice, helpful and patient

I have been with Internode for quite a while. In that time I have never thought once to go anywhere else. They helped us through the NBN set up. Their staff is second to none, always helpful, knowledgeable, they are sublime. Also their prices are good, I am very happy with them. I highly recommend Internode, you'll be glad you joined them.

complete retards. Can't even deliver a package to the right address.

Internode has been an excellent internet company for me. The staff are polite and both times I have called we have reached a solution quickly. They offer a call back service to ensure you do not spend a long time on hold. When I had a technician come out he completed the required work quickly and effectively. Overall good product and service.

Had NBN issues on Saturday. I called and without much delay, they worked on the line. Internode were still able to modify the configuration of my connection, and stabilise it before weekend was done.

I've been with Internode for over a year now and have to say the service is so good! The rates are really reasonable for unlimited access & if there is an issue e.g. an outage in the area Internode has that information up on their site. The tech support is brilliant and customer service is great. I highly recommend you use these guys!

I have been luck and have only had to ring a few times and every time the service has been excellent and the people are so helpful and nothing is a problem. Love Internode and thanks for a GREAT SERVICE.
Stefanie Morris

When connected doesn't mean connected!

After signing up and paying a connection fee, then being told my service was up and running and good to go, I was informed that they have connected the service to the building and that I would need to arrange my own technician to connect from the building to my apartment (Not even a NBN plan). After discussing this, they mentioned they have disclosed this previously, and when asking for a link to the disclosure, the one provided was a page that didn't exist. Further back and forth on the phone has lead to no internet service and wasted connection fees. In the meantime another provider has set everything up without a hassle.

If you like giving money away, these guys are for you, otherwise steer well clear.

Never had an issue with internet and the staff are always polite and helpful

Pleasant experience, and my problem was able to be solved very quickly.

Today i cancel the service with internode. I really really unhappy to the customer service of internode. I was going to upgrade my adsl service to nbn by internode as my unit is available the nbn now. So i called them and talking about any deal of nbn.but they could not offer me any deal for existing customer. Moreover when i asked them is their any extra fee for nbn connection, than they replied their might be extra charge for nbn devices. And they show me no interest to sell me nbn ! Is that how you treat existing customers ? when i call to tpg and they offer me lots and they straight way assured me that for nbn all cost given by government if any device needed outside the apartment. Look like to me tpg customer service are well trained than internode. They know what they doing.
Even i had a credit which supposed to be add on my last bill but i charged full for my last bill which is unacceptable. Last time i called and they guy told me he fixed it but he mass it up. I had to wait long tinne on the phone today to fix it ! Good luck internode with such a wonderful customer service you have !!

Customer number : D8090943

Absolutely appalling, patronising "customer service" assuming stupidity of us, not being able to read/input a password. Not only that, spending 6 hours on the phone, promises of technicians being sent out for free, and the renigging on the promise. Disgraceful. AVOID AVOID AVOID

Internode is a high quality internet provider. Their help line is genuinely helpful, the person who takes the call leads you through the process of resolving the problem. I have found them to be patient despite my lack of tech-savvy, and they persist until the issue is resolved. This excellent support is the reason that I am a long term satisfied customer.

WARNING.

DO NOT get your internet from internode.

DODGY. I lost my debit card and was away. Missed two payments (first time ever in over a year) so they cancelled my contract. Now want me to pay a $225 cancellation fee and a new fee to reconnect.

Dodgy and illegal practices :(

Terrible customer service. They transferred the debt to a debt collector and I had to advise them this was illegal as I had lodged a Telecommunications Ombudsman complaint.

Be WARNED. You're better off going with another provider.

I have been with Internode for years.

The tech support and sales guys who talk to you on the phone know what they are doing. Yes the bar is that low for telcos because the standard is set by Telstra.

If you need an ISP Internode is the go. I also like Internode because they, as far as i know, do not restrict my access to any websites (i.e. censorship unless pursuant to a federal court order) like the others do and have done recently with DNS blocks.

As not very technically minded people of pensioner age, we have always found the Internode staff to be patient and helpful when we have had any queries regarding our internet connection. They are easy to talk to and we never feel rushed.

The exceptional customer service is what originally got me on board years ago and it's just as good if not better these days.

Use to have one of the best tech supports and now it's full of unqualified people who tell you to wait 24hrs 3 times in a row before they actually do anything

I always had a great customer experience with Internode team. My recent issue was resolved within minutes and with utmost priority. The Customer care officer was very helpful and even offered me freebies. I can t stop praising them. Good work team. Appreciate your motto of keeping customer happy.

Great Service Everytime Always Great to There Customers they are also happy to help with all your tech needs

The customer service is wonderful. I have been with Internode for a few years now and have only had 1 bad experience. But a manager called me back and was so lovely and it just was really nice to have that support. Have spoken to so many helpful and understanding people. It is such a shame that the rest of the service is non existent. I lost connectivity for 7 days last week. Lost internet for a few hours yesterday and lost it 3 times today. I am paying for a full time service that I have part time access to. It's not the NBN. It's not the fibre to the curb. It is the actual connection where my modem sends the log in information to the servers and for some reason, gets blocked, rejected or put on hold. I keep getting told that I will have to wait for the connection to link back up. I am sick of waiting! I should not have to go through the trouble shooting on a daily basis! This is beyond a joke. I should not lose internet access for 1-4 hours a day, 3-5 times a week and still pay the fees I have to. I can't even pay because it's done online and I can't GO online!

Switched to NBN with Internode 2 weeks ago. It worked for about a week and a half. Then the service was down for over 3 days in a row. By far the longest service interruption I've experienced with any Internet service provider. Internode was unable to diagnose and fix the issue that presumably affected quite a few customers in NSW for 3 days.

The service installation wasn't smooth either. Waited all day when installation was scheduled. Nobody showed up and nobody notified me that they couldn't come.

Not a good start at all. I'll see whether it would get any better.