We have has internode just over a year and we have...

We have has internode just over a year and we have had to contact them at least 4 times as our modem has stopped working. Been on the phone twice today as yet again it failed. They wouldn't help unless we got a new phone cable and said unless we did basically would be 130 bucks for the call out. So we have done this and my partner rang up and a automated voice told him he would be on hold for between 37 and 57 minutes. No call back option. This is unacceptable!!!!!!!!! We waited almost 3 hours for a call back earlier. We won't be renewing our contract with them!!!! No doubt we won't get a discount or anything for not having Internet for 3 days!