InterContinental New York Times Square Review

This is a beautiful hotel in a great location. The amenities are great as well at the service. This may not be the place to stay on a budget, however.

Great location. Convenient to midtown attractions. Clean, upscale rooms. Friendly, attentive staff.

Impeccable hotel, clean spacious and good position ...

Expected loss! I stayed in New York three times this year for about a month. Every year, I use the first hotel other than the same hotel.

This is the first time this hotel is the worst service in Manhattan. Above all, all staff have no smile at all. There is no greeting from the front desk staff at check-in and check-out, and there is no greeting, silent ... What's wrong (laughs). The doorman also talks sloppyly.

Even if the location and facilities are good, at the worst the customer service will lower the item. The lobby floor with no smile or nervousness is uncomfortable. The Marriott family is much better.

Everything about being right off broadway. Great place to be when catching a show.

We loved our stay at intercontinental. Perfect location, well connected and kind staff. I would highly recommend staying. Thanks

This is the second New York Hotel I have stayed at in the last two years. I give them five-stars for their excellent service, decor and they are classy as all hell!

Excellent stay. Good quality rooms, service was great but did not expect to be charged for receiving a parcel. Breakfast is always busy and they are very careful to ensure kids do not eat for free. Bit petty when you pay so much to stay at such an international hotel.

The hotel is ideally located 100 meters from Time Square and 500 meters from The Empire State Building, Rockefeller Center or Central Park. Better yet, the metro is right at the entrance of the hotel.

The welcome and friendliness of the staff leave much to be desired. By way of check-in, the person explained to us that we had gone through Booking and therefore that we could not claim to have a view or to be on high floors without an additional charge of approximately 50 dollars per night. For 10 minutes I thought I was in the Orange Is the New Black series preparing for my entry into detention, my interlocutor was so sinister ...

The rooms are clean and spacious. The bed is very comfortable. The new bathroom is pretty and pleasant.

In terms of services, don't expect much. I had the distinct impression of being in rooms to rent and certainly not in a hotel (no one will bring your luggage), zero smile in a week ... unworthy of a 4 star.

Next to metro station and time square. Warm staffs. Received warm welcome as platinum member. Room is clean and comfortable. Water pressure a little bit low (understandable given the height of the room). Too few bars to hang towels in the bathroom even if I want to go green. Power delivered by one of the power outlet seems too low. Very comfortable beddings.

Top hotel in a central location. Subway access next to the hotel

Great room... But business center is really overpriced.

A really nice hotel. We had a few issues but the management made things right.

Room is big in New York standard and location is convenient. However, very very poor service and awful staff attitude. We did not feel like being treated as guests. When we arrived the room, we found a bowl of nuts and a kettle mysteriously placed on the floor next to the room door in the corridor like some sort of rituals performing. It was a little spooky. We moved them aside and they were still there the next day. We stayed for four nights and housekeeper did not refill shampoo/body soap even they were used up. Phone was not working and we couldn t connect with the concierge. Also, housekeeper has thrown away our luggage key. The worst staying experience at Intercontinental.

We stayed here because of its proximity to Time's Square and the theaters in the area. When we arrived it was difficult to find a place to pull over and unload our bags an check in, but it is a block from Times Square so traffic is chaotic. You have the option to valet your car for $70 a day or self park across the street for $40 a day with no in and out privileges. We went to check in and were kind of disappointed that they offered nothing to IHG members even though they are an IHG hotel. (My husband is a Spire Elite member with them). The service wasn't all that great here and while staff wasn't terribly rude they weren't overly friendly either.
We got checked in and into our room. We were put on the 6th floor which wasn't too bad. We could hear some of the traffic noise from the street below but I tuned it out pretty quickly. The room itself was a pretty standard hotel room. The shower was nice and had a detachable shower wand which makes washing my daughter's insanely long hair a heck of a lot easier.
We stayed for only two days one day we used a reward night on points from being IHG members and one night we paid for. We stopped briefly at the concierge hoping they could help us because my husband forgot our Wicked tickets at home and it was $7.95 for 15 minutes on the internet in their business center and you had to pay per page for prints. The woman at concierge printed them for us for free and gave us some information about where to eat and fun things to do for kids.
When we got back to our hotel room on the second day our keys did not work and when we went down to the front desk we were told that when we checked in, they had charged us for two rooms on the same night instead of on the same room for consecutive nights. We were charged for a third room but they wound up working it all out and fixing it.
One thing I will say is he fitness area was big and very nice with tons of equipment!
All in all it was an okay hotel but we will probably be staying somewhere else next time we come to the city.

You get what you pay for.
Stayed in 3 different rooms during my trip
34th floor - 27th floor - 6th floor

Out of these, the 27th was truly the best

The room on the 34th floor was quite possibly the most spacious
However I had the opportunity to stay in a corner room on the 27th floor which was walled almost entirely with windows providing a beautiful view of the city.
The amenities in both of these rooms we re quite nice. On par with what you would expect from a room at the Intercontinental.

The room on the sixth floor however, was it considerably different story.
As to be expected from a cheaper room, it lacked roughly half of the amenities of the larger rooms, including simple amenities like a sewing kit or bathrobe.

Unfortunately the heat in the room on the six floor was also not working properly
But when I called the front desk they offered to send up a technician immediately.
For the record, I declined the offer but requested a bathrobe, and they sent one up without hesitation.

If the premium experience is something that you re looking for, I highly recommend aiming for one of their corner rooms on any of the upper floors.

Having the opportunity to try three different meals from the room service menu, I can also vouch for both the quality and flavour of the food.

What are the greatest pluses of this hotel is simply the professionalism and courtesy of the staff.
It truly matches the overall atmosphere of the hotel and enhances the stay.

Room was spacious enough. Not so sure about the 5-star quality. I actually found a condom packet (just the outside package, not the condom itself) under the bed which is very unprofessional. Overall it was OK.

The check in clerks are the lowest specimen of humanity. The are rude and very unhelpful. After paying 500 per night and being loyalty members of this is what you get, you'll be better off staying at the Times square Marriott for cheaper and get better service.

I visited a friend's hotel room and it was nice and spacios

Great hotel, good location. Easy walking distance to a majority of attractions. The staff are helpful and the rooms are spacious. The bar is good and a nice spot to grab a drink of you are waiting around. Breakfast is excellent of a little on the pricey side.

Great hotel, brilliant location. Would stay there again

Perfect location to be central. Quality rooms and what you expect from the InterContinental

Great rooms, clean and spacious
Best comfortable bed ever: So warm and fluffy
Love their bath products
They changed constantly your towels which I love and replenish
Great views over Times Square
Nice breakfast

It ok, not as fancy as you would expect something that sounds like a Cary Grant movie location.

I've never stayed here the One Direction's perfect mv was filmed here

Nice and good hotel! Everything was found to be as we needed during our 10 days of stay. Nice rom with a lovely bathroom and a big delicious shower. Good cleaning, nice view, high above most of the traffic noise, and a comfy bed. Even got our on fridge brought up to the room. Nothing to complain about here. And the restaurant and bar downstairs was nice to. Breakfast a bit to expansive, so found a lovely American diner next to the hotel instead (Westway Diner) that is highly recommended!
All services during our stay was great at this hotel.

I loved staying over there. Great location, good services.

Nice hotel. Review your bill for mistaken charges from mini bar and snack tray. It is pressure sensitive. If you pick something up to read the contents or details, the sensor triggers an automatic charge to your room bill!

Very central location with great access to the sights and sounds of New York

Horrible service the king bed had not been cleaned from previous guest -- hotel did not provide requests for toiletries as promised lights in bathroom did not work except by cutting on from a separate room

Excellent location for easy walk to Times Square and the Theater district. 25 minute Uber ride to 9/11 Memorial, Brooklyn Bridge, and Battery Park (Statue of Liberty departure) area. Subway station right outside the door. Staff was very friendly and room comfortable and clean.

Fantastic hotel , great location , very clean ,pleasant staff , spacious rooms

Requested high floor but received 5th floor. Bathroom door did not close all the way. At check out, the attendant at front desk was rude. Did not say a word to me at check out; only snatched the key off of my hand. Would not recommend to anyone.

Front desk can be a little busy at times and this means you mightn't get the welcome you deserve. Once you're in the room though (get a corner suite, ending 25 if possible) it's all good. Nice linens, clean, quiet. Stinger bar is a bit schizophrenic, as the hotel clients seem to be families and business travellers, but the bar seems to frown on both.

The most friendly staff from the valet to the management. A beautiful hotel right in the heart of the city. I loved every second of our stay.

Amazing hotel, fantastic facilities with lovely staff. So close to Times Square and worth a stay!

It is a landmark hotel that is more than a hundred years old, and once photographed the main location of Home Alone, it s amazing!

The manager is very excellent and understands my big problem and has solved it

Luxury hotel at few blocks from Times Square, you pay the position more than what hotel really offers itself

We arrived late and had early checked in but he guy who helped us was fully prepared. He was so nice and helped us with our luggage and gave his best of the best. We feel bad when we said we don't have a change to tip him, but his answer was amazing. He said; I am on your service, your happiness is my key priority. Well come to intercontinental and enjoy your stay with us. Don't feel bad, your smile and happiness is my reward and you pay me with your smile. Stay happy and enjoy your stay with us. Keep in touch whenever you need help. wow, I was mesmerized.
Well, I went the next day to see him. They said he is off for two days and he is a new guy. I didn't get a chance to see him. Even I wasn't able to tip him, I think this msg will get to him. I really want to thank him for his help and being so nice. Definitely, I will look forward to see him in future.

Next to Time Square, very good service and welcoming

The service and the food and the staff is very friendly

The staff was very kind. There was a problem with my reservation but they provided the Presidential Suite at no extra expense. The atmosphere was lovely especially at night. The view was fabulous and the shower was fantastic. Definately staying here again. Suite or not depending on the need.

Great stay. Cheap parking for tune square. Loved it

Great location, good customer service, great room service and housekeeping.

Was a great hotel. Upon checking in we got upgraded to the highest floor in the hotel and a corner room which gave a beautiful view of the city. Daniel was great at front desk. The beds were very comfortable and room was clean. Room service was definitely pretty expensive I stay at many hotels and they were more on the pricey side. The only reason I give this hotel a 4 star is 1- seems like no one answers the phone. The first time we had to call room service atleast 8 times before someone finally answered , we got through before they put us on hold and then hung up.
2- the night before check out we had gone downstairs ( because no one answered the phone) and asked for a late checkout just for an extra hour since our flight was leaving later. I don t remember who it was but this girl was so rude and just cold faced , no smile no emotion. She just said no can t do it we re fully booked. I said ok, at the same time my boyfriend wanted to suprise me and get a flower for Valentine s Day and asked if it was possible to get a flower all she said was no sorry. No effort to try and make something possible , nothing. Didn t try to go above and beyond for a guest. But anyways So we decided to call this morning and ask for a late checkout and instantly they said no problem. So .. I don t know if this woman just didn t like us or whatever the issue was but that was why we gave it s 4 star. I would even give it a 3 because of her but the rest of the hotel outshined this girl.

Location is in the heart of the theater district. Service excellent and rooms were clean and comfortable.

Very nice location, staff, room and view. No complaints

Location is good but not that good, as Sprie Elite member, no upgrade no extra benefits.

Not enthusiastic about being an IHG espire member and requesting a high floor and ending up on the 3rd floor. We were told the hotel was sold out, however rooms were still available online.

No swimming Pool or club Lounge
Other than that perfect place and location

The hotel location is good
The room is clean
The receptionists are not friendly and not meeting the expectation
The service is basic compared to the hotel name and other 5 stars hotels in the town

Everything was very clean and I loved how it was designed. I ate at the hotel restaurant and the food was delicious! I liked the service of all employees. They were very nice and they helped me with anything I needed.

Very fancy, beds are relatively small. No cots available.

My visit to intercontinental hotel Washington Wonderful, is a very nice place to drink a coktail

Except the view is good, everything is terrible! There is no smile on any front desk staff's face. When I got home, I found they charged me $40+ a week after I stayed in the hotel. After several times calling, they sent me my bill and showed I have bought 4 bottles of water in the minibar(Fiji small water $10.5/bottle Crazy!) They have a sensored minibar without any sign at the obvious location and there is even no hotel staff to check whether the costomer used the minibar! They even don't send you bill so if you don't check your credit card statement regularly, then you will just pay this huge amount of money!

Got an upgrade to 35th floor, times Square side! Amazing views and lovely room! Nice spacious bathroom with rain shower head!

Everything was perfect and room was clean quite. I had perfect view out from my hotel window. Service is 5 star.

Awesome front desk check in feom Francisco and Bellman David
Great staff and services!

I didnt stay here I did drop off food to a family who did and they made sure to let me know its was great on the inside and had a lounge. Also that its in within a great budget range

They are an M ... they charged me for tickets to the circus of the sun that cost (3) more than 600 dollars, which actually consisted of less than 145 dollars each. That's called theft, and ask for an explanation. The answer ?????
Nobody knew anything until now.