Phee

Review of InterContinental New York Time...

Was a great hotel. Upon checking in we got upgrade...

Was a great hotel. Upon checking in we got upgraded to the highest floor in the hotel and a corner room which gave a beautiful view of the city. Daniel was great at front desk. The beds were very comfortable and room was clean. Room service was definitely pretty expensive I stay at many hotels and they were more on the pricey side. The only reason I give this hotel a 4 star is 1- seems like no one answers the phone. The first time we had to call room service atleast 8 times before someone finally answered , we got through before they put us on hold and then hung up.
2- the night before check out we had gone downstairs ( because no one answered the phone) and asked for a late checkout just for an extra hour since our flight was leaving later. I don t remember who it was but this girl was so rude and just cold faced , no smile no emotion. She just said no can t do it we re fully booked. I said ok, at the same time my boyfriend wanted to suprise me and get a flower for Valentine s Day and asked if it was possible to get a flower all she said was no sorry. No effort to try and make something possible , nothing. Didn t try to go above and beyond for a guest. But anyways So we decided to call this morning and ask for a late checkout and instantly they said no problem. So .. I don t know if this woman just didn t like us or whatever the issue was but that was why we gave it s 4 star. I would even give it a 3 because of her but the rest of the hotel outshined this girl.