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I was able to work with a gentleman by the name of...

I was able to work with a gentleman by the name of Grant at this company and he was very helpful and honest. I sent money to close out a case and be done with it for good just off the word (no documentation) that he would do his end of the deal and inform the credit bureau's. After receiving my money , he stayed true to his word. Not all collections companies are a scam and not all are willing to work with you but I believe Grant at Ideal sets the standard and stands apart from the rest.

Dealt with Danielle Ferguson at Ideal Collections ...

Dealt with Danielle Ferguson at Ideal Collections and she was the most disrespectful representative. Her attitude and tone when dealing with customers is totally unprofessional, unethical and unbecoming. She was hostile and disrespectful with no tact in how she speaks. I hope that no one ever has to deal with her and the nasty attitude she carries.

I dealt with 5 different collectors and all of the...

I dealt with 5 different collectors and all of them treated me with courtesy and were very professional each time I called. The manager Danielle was very helpful and did an awesome job helping me get rid of this debt! I once was a collector back in my 20 s and the job is dreadful at times and some people get very nasty! I would imagine some of the 1 star reviews were those people because I treated each collector with respect and that is what I received in return. Hopefully I never have any more debt but if I do I hope it is handled the way this company handles their business.

Fraudulent and criminal business. The employees ar...

Fraudulent and criminal business. The employees are rude and act as if they have an Ivy League education in attempt to belittle you as the consumer when in reality they are equipped with online certificates of completion to operate at this destitute excuse for a professional establishment. This place is a joke. From the owner Shelly Fougerousse all the way to the office supervisor Danielle Ferguson I m sure they are all miserable humans whose only satisfaction comes from degrading citizens who they believe to be ignorant to the law and guidelines of their industry. Don t waste your time trying to compromise with these career criminals. Just do as I have done and find satisfaction that arguing with consumers on a phone all day at backroad office of 14 employees will be the pinnacle of their rotten lives. Cowards and criminals who wouldn t dare express the same emotion if they were having these conversations with us in person. Truly can t wait to finish law school so I can fight for the rights of everyday citizens against
CORPORATE THUGS like these!!

These people are very rude and unwilling to work w...

These people are very rude and unwilling to work with you. They will not allow me to pay my debt that I owe and are threatening to put it on my credit report. I will be contacting the BBB.

This lady Danielle is the rudest person I ever had...

This lady Danielle is the rudest person I ever had to deal with.
Very uneducated and talks down to people.
She s supposed to try to get the account paid but it seems as if she doesn t want it paid at all. Lacks in negotiation techniques, all she knows how to do is hang up the phone on you.
She is miserable and has a lot of growing up to do.

A collection agency. Dont care about nothing. Don...

A collection agency. Dont care about nothing. Dont care I should reasons I didnt owe full amount. Started Payment. Paid for 6 months like clockwork. Car trouble and Christmas tried to skip one to pay double next month. Just doing their job I guess, making their living using BS and credit scare tactics to help slum lords get over on honest working people

This is a Legal company created to steal customer...

This is a Legal company created to steal customers, I have deal with this for last 3 year just to show to others customers the procedure to scam clients. I already pay this debt in court, they know it but they report on credit report. This action is to put in jail all people in this company, They only abuse because they think that clients prefer to save in time than to deal with lawyers or complaints, they have businesses because it is easier to pay than to take two or three years disputing the account.

This is by far the most unprofessional agency. Th...

This is by far the most unprofessional agency. The staff has no compassion nor means to communicate with anyone on a humanity level. My account manager was dry, rude and offered no solution. Don t even try to speak with a manager because this is their culture. I reported that her staff should have more enthusiasm when talking to individuals and she basically said have a good day and hung up.

I was contacted by Ideal over a small amount to be...

I was contacted by Ideal over a small amount to be collected from an old apartment (under $100). I made the payment directly to their bank account at Wells Fargo within a few days of receiving the notice. EIGHT MONTHS later it pops up as a collections account on my credit report and drops my score by over 10 points! When I called in, they admitted the mistake and had record of the payment all along. The person I spoke with was helpful but it seems the company overall is very disorganized. I'm now waiting to see if the correction actually shows up and restores my credit to a good standing.

Read a bunch of reviews on here and on BBB called ...

Read a bunch of reviews on here and on BBB called up to take care of my dept expecting to go into battle and couldn't be further from the truth Mr Thompson was very friendly informative and professional helped me take care of my account and walked me through the steps on how to remove it from my credit report all those 1 star reviews are leaving out the fact that they probably called up being an ***hole from the start you get back what you put out into the universe they are human beings as well treat them like one and you will get the same I am impressed with this company

The WORST company ever! The rudest most ignorant p...

The WORST company ever! The rudest most ignorant people working for this horrible place!!!!! Unwilling to help you pay off debt, they're a scam!!! I have never experienced such nasty attitude and disrespect. WORST CUSTOMER SERVICE! DANIELLE DOES NOT ALLOW YOU TO SPEAK TO GRANT, THE ONLY PERSON THAT IS WILLING TO HELP! BEWARE OF DANIELLE SHE WILL HANGUP ON YOU OVER AND OVER AGAIN, DISRESPECT YOU, & ABSOLUTELY RUDE!!!!!! This place should NOT be open to the public!!! complete disgrace !

My experience with Grant was very pleasant. He w...

My experience with Grant was very pleasant. He was respectful and helpful. I paid off the account and he gave his word he would have the account removed from all 3 credit bureaus. He is a man of his word and the account has been removed from all 3 reports.

This company is the biggest POS. I paid a collecti...

This company is the biggest POS. I paid a collection with them that I tried disputing that was not my responsibility. For two months I called them to take it off my credit report. They took the money out of my account the day I called. I disputed it again as paid so they would remove it. They made the account closed instead of settled on purpose so my credit score when down anyways. F*ck ideal collections.

Never ever have I ever experienced such an incredi...

Never ever have I ever experienced such an incredibly rude and demeaning company as this. I called after a letter I received. I went along with all they wanted in order to resolve it, except needing 1 more day to do it! They told me to call when I was ready and that it would go to collection and hung up. I called again and asked to speak with someone else and they told me I couldn't and hung up again. I again called and wanted to speak to someone different and again was told I could not. I couldn't believe this was an allowable practice. I was willing to pay and resolve the issue yet it almost seemed like they didn't want me to! All I can think was how incredibly evil this person was. Not sure how she sleeps at night. And shame on this company for having people like this on their staff.

I worked with Danielle Ferguson to pay off my debt...

I worked with Danielle Ferguson to pay off my debt. She was extremely unprofessional and rude, hung up on me while I was in the middle of asking a question at the end of our phone call. She told me she would send me a letter of satisfaction within 1-3 business days once I paid in full. After I paid she never responded to any of my emails or phone calls asking for the letter of satisfaction, she doesn t seem to care at all. I finally got in touch with another man (Brady Thompson) after multiple phone calls and messages. Brady was extremely helpful and professional and sent me my letter of satisfaction immediately. If it weren t for him I do not believe I would have received my receipt.

They are very rude and told me I had to pay the fu...

They are very rude and told me I had to pay the full amount, it to the P.O. Box on the bottom of the letter and hung up the phone. I explained that I just received a letter from March this week because they sent my mail to my father s address and he passed away in December. There was no understanding that I have to wait until family sends me mail so I can handle certain things.

Ideal Collection

Ideal Collection

1.7