I.R.C.C.S. Policlinico San Donato - Gruppo Ospedaliero San Donato Reviews

oncology department to improve I solved my serious problems at I: E: O
urology department to be improved
slow first aid
tac rsm visits too long waiting times
slow and unprepared nurses

Very advanced hospital always very professional staff

Absurd more than 50 minutes of telephone waiting to book a pediatric cardiology visit and after 50 minutes of waiting no one answers and the line falls .... crazy

First aid conditions are chilling. No assistance from the nursing staff, who stays several hours waiting, in conditions of deep discomfort, perhaps with high fever and without being able to receive at least one litter to wait for the required care. The first-aid shelter structure lacking, totally inadequate for the number of people being hosted. Better to do a few miles more and go rather to Humanitas.
I do not add anything else.

They are not prepared and do practically nothing more only the bare minimum to the people who happen to us x they unwillingly unless you have the crown

Followed for years.
I try to contact the doctor about his indication and he never answers.
In the mail or on the phone.
It turns out after a week of attempts that went away without leaving any reports.
Going to the department with annoyance I am told that if I want to call a number that I will be recalled bye bye.
Too bad that at that number in a week I had already left countless messages and n.tel with the prayer to call me back.
If you do not want to take care of certain "orphan" patients for non-personal deficiencies, then say so.
But do not make fun of people who call for real needs and not because he has nothing else to do.
Indecent untrustworthy
Who has gone and who remains.
You are not hairdressers that one is worth the other

the medics will also be good, but as for communication and organization, they are VERY bad (to put it mildly)

Bad experience.
Swab carried out on 31 October but to date 6 November I have not yet received any results and there is nothing uploaded to the Lombardy health record.
I tried to request the report both by email and by telephone but I never received any response.
Bad treatment for 92 euros.

On Sunday 23 August I was admitted to the arrhythmology department 5 floor of Prof. Carlo Pappone and on Monday 24 August I did the catheter ablation by means of radiofrequency of a nodal reentry tachycardia circuit.I wanted to express my more than positive experience and thank starting from all kind nurses and at the same time professionals able to put you at ease excellent environment thank you for everything, a special thanks to Prof. Pappone who performed the intervention at the Dot. Baldi that thanks to him I arrived in this facility and a THANK YOU in capital letters to the nurse Maria who assisted me in the operating room who, with gentleness and professionalism, was able to calm me down and reassure me during the surgery.

They call you to tell you that you are positive, then they tell you that you have to go and get the report. How do you do if it is positive? They could send it online like any other hospital center. Not a reply by email or by phone. Meanwhile, the report is used for work and to do everything that needs to be done. But to pay the 92 everything worked out. I advise against it, don't go there.

Apart from the cardiac surgeons of which I can only say well, everything else is a disaster. Doctors incompetent and negligent, nurses and patients who care about patients and spend their time chatting among themselves or ambushes somewhere, disgusting food. There are no rules or procedures, everyone does what he likes or if he invents them at the moment to justify a lack or to show that he has the club of command. The shelter here was a real nightmare, a hell. I resigned 10 days before the due and I was forced to have a physiotherapist come home, paying for it from my own pocket.
Icing on the cake: at the time of resignation I had to fill out a form in which I expressed my satisfaction or not about the hospital. Obviously, I have not really seen the form.

It is three hours and I am not joking that I try to book a visit and the automatic service does not work (it continues to say that I do not select) and there is no switchboard number where an operator answers. Shameful it is little !!!! I also tried to call in the department no answer even there

My mom has been followed by a cardiologist for 3 years ... nothing to say, certainly very prepared with an important experience.
In the last period, however, we had to make several visits ... I must say that courtesy is not their strong point. In addition to the request for clarification if they are affected .... I think we can work more on empathy ..... after all it has to do with people who suffer and who need to have answers and reinsurance !!!

My mother was taken to the emergency room by ambulance tonight at 6 pm, in the throes of severe chest pain and breathing fatigue .. after a fast electrocardiogram with which they ruled out an "imminent death" she was abandoned with a tachypirina, high fever and lungs on fire on an uncomfortable chair for about two hours and then on a squalid bed without even a blanket ... he had to put his jacket on. It is midnight and after almost 6 hours we are still waiting for a "ghost doctor" .. a nurse "the only one among others for 50 people" annoyed by the complaints of people waiting for the beauty of 12 HOURS .. rude way all relatives to go outside .. saying .. in case I call you! What can I say .. a shame .. degradation and assistance from the third world .. Considering that as a permanent employee they keep me 35% of the salary at the source to pay among other things also the health service .. I do not say to expect the red carpet in entrance .. but at least a little more personal .. a little more speed and attention! Instead, I thank the volunteers of the cross who, without taking a euro, are more considerate and attentive than those who are paid "by me".

We must thank the doctors and the departmental staff, but otherwise it is better to let it go,
First aid badly organized, dirty and 80% of the staff very rude

IF YOU HAVE TO TAKE BLOOD TESTS, AVOID LIKE THE PLAGUE - UPON ACCEPTANCE FOR SEROLOGICAL EXAMINATIONS THERE ARE TWO UNKNOW LADIES OVER 70 WHO NEVER KNOW HOW TO USE THE COMPUTER - AFTER A VERY LONG DELAY THEY SENT ME HOME BECAUSE "I CANNOT USE THE COMPUTER , I DON'T KNOW HOME MAKE US MAKE ME GO FORWARD THERE WAYS "- shameful, we are people not LIVESTOCK!

Update: change from one to two stars

Having called the CUP / only booking center, Ms Lucia took charge of our case and called us back minutes later asking us to come back ... once back in three seconds they registered me and let me through ..... it is evident that the employee on duty was not able to use the system in the correct way

Exams done very quickly, painless, very good nurse (I am heavily agophobic ...)

Unorganized, they don't even know where their studies are for exams, they bounce you from one department to another for hours!

Run away while you are on time!
The worst hospital ever seen, very long waiting times, for a kidney stone 15 hours! Nursing nurses, one doctor in the emergency room! For a tac about 6 hours, the technician breaks the machine and spreads the contrast liquid everywhere! Patients left to their fate, forgotten in the corner or worse in the waiting room! With needles and IV attached!
Unfortunately I have been to several hospitals, I assure you that it is the worst ever seen even down in the south!
Then for the record, many foreign nurses, Albanians, Russians, who respond and treat very badly, with little desire and very little professionalism.
I repeat, run away while you are on time!

Doctors and PS from 5 stars, but if it is not an emergency, compassionate organization and acceptance.

Vetgognoso, despite the commendable commitment of the medical and health personnel, the general organization is from the third world, I understand a moment of reorganization, but the chaos has been going on for too many years now. SHAME, SHAME, SHAME

I have been 3 times in the electrophysiology department directed by Prof. Carlo Pappone, thanks to him this department works well and I must say I had good assistance, there are good doctors and many nurses have really been "heart" with me! I put 3 stars and not five because unfortunately the post intervention is non-existent (if you have problems you attack) and the acceptance where there are 2 really bad people seems to be against them as if someone forced them to work. I sincerely hope that the hospital management will read the comments (everyone complains about acceptance) and decide to hire someone who really wants to work!

Never seen such a thing, after 90 minutes of waiting for acceptance we are reproached for having 40 minutes late by the doctor, discussion in the cardiology department with Dr. Bardis Abdel Ghani who continually unloads on the patients responsibilities that they cannot have and among other things, unable to solve their problem

They saved my life, with the utmost professionalism and seriousness of all the medical staff and nursing staff of the urology department

Booking through you pass 45 minutes delay by appointment to pay ....

Excellent hospital with modern and clean facilities, technologically innovative sanitary facilities. Qualified staff, available and present even during the night. Special thanks to dr. Massimo Saviano, of the U.O. of clinical arrhythmology and electrophysiology, for the excellent professional preparation and human quality, to all the staff of the ward and to the operators of the operating room. Fabio B.

I find it absurd that they NEVER answer the switchboard. I call the number for the reports ..... They NEVER answer. THEREFORE? After a month of examination, I would like to be successful. Absolute silence. Going in person is very uncomfortable, only to find that the outcome is not yet ready. If they give a ridiculous number, no one will answer. Small parenthesis. . ... the time to call is limited from 12 to 14. What a bad service.
P.s.
On the day of the gastroscopy we were about ten people. ...in a row. ... all by appointment at the same time! A real odyssey ..... more than 4 hours of waiting. NEVER EVER AGAIN. If you need to go to another hospital.

PROF. PEPPER EXCELLENCE OF EXCELLENCE DOES THOSE WHO OTHERS DO NOT KNOW EVEN THAT EXIST

Absence of electronic report for the outcome of the nasopharyngeal swab.

The canteen service is horrendous, while excellent nurses and doctors make you feel at ease

I really thank you, I have been there a couple of times because I had two fractures, and they who really treated me with all the experience they have I thank you
You are all nice

Hospital accessible from the ring road very convenient.
For the medical team and the services I will update you as soon as I see the results

Excellent cardiology center, maximum medical competence, high quality nursing staff, you deserve the 5 stars

Almost impossible to book services by phone. Same things to cancel
One should activate
Telephone answering service dedicated to cancellations to incentivize
Who cannot present himself to
Notify and leave the
Place for other users. Waiting lists would be very small.

I was hospitalized in the department of neurology team of prof Bet for 6 days. Clean and well maintained structure.
THANKS TO ALL THE NURSES OF THE HEART the fantastic head nurse a unique kind person available AND OSS of the 6th floor sector A FOR I WERE SUPPORTED cured comforted with patience and sweetness. Professional and available.
A PARTICULAR THANKS TO THE DOCTORS who followed me and found my problem

Hospitalized for a renal colic, I did not do a blood test or a urine test for any blood in the urine, nn let alone ultrasound scans to check the calculation position which the Milan Polyclinic I made two sonograms 7 hours waiting pink recipe to request ultrasound, sent home and a payment of 25 ticket.si called hospital ????

Excellent neurology for neurodegenerative diseases, a pity for disorganization to acceptance.

Doctor Volpe, thank you for your work, your competence, your timeliness in communicating about one of our dear patients at your institution.
Alberto lanzani and Francesca delli Muti

Endocrinology appointment at 12.00 they call me at 13.50!
Withdrawal department, one kind young employee and the other ... even though she sees my pregnancy at 7 months, she has no qualms about making a show of me for nothing, and before me to an elderly person with a daughter with mental problems who he only asked for information! If you do not have the ability and professionalism to respond without making controversy with a minimum of education then do something else because people who go to the hospital maybe if they were well would prefer to go elsewhere, they will have to give the same information every day, so put the soul in peace otherwise go and do the cleaning.

Staff and doctors with poor attitude towards work. Do not ask doctors for information because they are offended! Hospital to tip over for ways and habits!

No comment !!! I had to do an operation in vascular surgery ... and after all the day to wait in a fasting room ... at 6:00 pm the one who had to operate was presented to me and reluctantly told me that I had to go home because there was a strike by nurses and other urgencies in the op. room and he would have contacted me for another appointment. I am Basito !!!.

Switchboard unreachable by phone "always", who needs information to whom to contact?

For my son Paolo today I had the honor of knowing doctor Francesco Secchi personally ... a great doctor both professionally and humanly, an excellence !!! Grazieeee doctor

I can say that I have known doctors to be defined as cardiac surgery luminaries, as well as doctors who can be defined as very poor in professionalism and medical ethics.
My three-month-old daughter is operated on to the heart for an inter-ventricular defect with the success of the surgery.
After several hours, despite leaving the operating room with excellent hemodynamics, in post-operative intensive care he reported serious brain problems due to hypoxia due to a low prolonged cardiac output.
I was informed by chance by a relative of a patient who was in that ward, of the complications of my little girl.
As if that were not enough, I was not given the necessary information in the immediate on the health status of my daughter, or during the post-operative course.
The instrumental tests were not immediately carried out even if repeatedly requested by the undersigned, (electroencephalogram and RSM), with the ultimate aim of making risky hypotheses that my daughter had already arrived in that hospital with brain problems.
It must be said that similar statements in defiance of the medical code of ethics were made after commenting on the disastrous results of magnetic resonance imaging and in the presence of a strong emotional apprehension of myself and my wife.
In order not to go too far I would like someone to explain to me how it is possible that all this takes place in a department that serves precisely to prevent similar complications from occurring.
To always talk about the same management of post-operative intensive care, is it possible that access is provided to several people at the same time in the same environment wearing only the shoe cover?
The life of my daughter and that of my family is certainly not the same;
who had to pay more attention and timely intervention, to avoid the damage caused?

Prof. Carlo Pappone a cardiologist aritmologo innovator scientist around the world envies us, simply the best. Thank you.

Every year I have to make an intervention that passes easily for our national health service. Today, to my surprise, a doctor wanted to sell me the same surgery, privately, inventing some absurdities to make sure that I fell for it. Finally he added other services, obviously for a fee, never done before. My question is: are you really small like a fish market? But where did the professionalism go? I will never come back.

My grandmother 92 years old, heart disease, fifteen days ago was bad. The medical guard considered it necessary to take her to the emergency room where she was diagnosed with bronchopneumonia and sent home with the therapy to follow. On Tuesday the thing was repeated and again, medical and first aid. This time they said they would admit it because the two lungs don't work very much and the heart problem seems to get worse. Since Tuesday he is in the emergency room since there are no beds in the ward, today at noon a doctor called my parents advising them to resign. But how? If they were waiting for the bed in the ward? But given the age and the problems they have more than this they can't do! indeed, the doctor very nicely also told my grandmother at the time she was resigning her: "but how much do you think you can still live at 92?" SHAME ON YOU!!!

I was there for a dermatological visit I found a good long Po waiting to pay but to book online and so or decided to do other visits even with previmedical even if I come from Bergamo or decided to use this hospital for my future visits thanks for everything

Specialist medical staff. The only flaw some nurses are grumpy and unprofessional. If some attitude bothers you, touch must be used. If you are not capable you can do another job.

If you need they never respond, they provide nonexistent emails. A service paid dearly, of poor quality and above all total disregard for the patient who is actually a client. I advise you to go elsewhere particularly those in need of serious care.

almost never respond to the switchboard or various departments ... bad organization!

really a structure just to make cash, visits are a few minutes scandal at the computer, stay away and go elsewhere if you do not want to hurt yourself.

Staff very rude both at the cup and in the department if you ask a question more annoys you to answer, it's a shame because the hospital is beautiful and avant-garde but rather to let me treat it in the face I go somewhere else.

Professor Carlo Pappone Punta di Diamante for the
Cardiology in Italy and in the world inpersonata excellence, humanity and empathy are the qualities that distinguish it.
Surrounded by the best team of Doctors, Engineers, Nursing Genetists of maximum competence and professionalism.

Bad hospital. After a simple intervention, neither doctors nor nurses were seen. Get in the room without knowing anything for more than 24 hours. They showed up when it was time to resign !!
Very poor acceptance, they lose all the time they want on the phone (they also reply to their colleagues, asking you to wait) and when a question is asked by their families / patients the tone changes immediately and the answers (if we can call them that) are given as if we were all stupid and their smart ones.
The same goes for the nurses.

Never seen such a hospital. We hope we will never have to come back.

After 2 hours of waiting at the CUP SE you escape. Pee escaped from the revolving door and go to the fields ...... dirty washed cup dirty without toilet paper the unloaded water drain the paper plate reduced to pieces .... and to conclude .... TANTA MA TANTA PIPI PER TERRA ..... a real CESSO ..... (documented by photos)

Hospitalized on May 15th for a mechanical prolassectomy performed by Dr. Angelo Stuto, I found this department fantastic, kind and prepared nursing staff, Dr. Stuto present and reassuring even after the operation. A heartfelt thanks to all.

not yet visited but the management of reservations is hallucinating.

Medical staff of good quality, good structure, the only flaw in the organization. In three days this is what I could see.

I do not know what to say .... I accompanied my mother to the threshold of the ward .... greeted in a hurry, I reflected that she does not have her cell phone with her, left the references ..... from there nothing more ... .nn there is no way to get in touch ... it seems seized .... apart from the day of the surgery .... no one has shown up even though we had reassured us to do so!

Despite the not easy period (covid) the organization of reservations proved to be up to the hospital center.

Efficient and competent. Great professionalism. Very modern equipment

My experience with doctors has been excellent, always very prepared, minimum waiting times to enter and make the visit and on this occasion I would like to thank dr. Eugenio Tontini and dr. Bruno Ambrosi for the treatment with which they treated a patient who mainly had a very serious pathology with complications concerning their fields. I would have given a maximum rating but I can't do it because the switchboard to book is very slow, I spent hours booking a visit, also at the counter the tupassi service or whatever it's called, it works badly. Good hospital, very good doctors but poor administration.

Dental department don't know what watches are. Delays of over an hour every time is unacceptable. This shows little respect for patients and is unfortunate
Today February 21, 2020 my review from 2 stars to a star because it is not possible for the phenomenon of delay to repeat itself

GOOD STRUCTURE AND EFFICIENT ORGANIZATION. VERY VALID FIRST AID

Impossible to book by telephone they put you on hold with the disk that repeats: "you are user in queue n.6, then 5, then 4, then 3, then 2 and when you are user in queue n.1 and so happy that your finally arrived shift (20 minutes wait) POF!
A SUCK !!!!

I came to the hospital for my mother who has many heart problems. This place offers certainties! Best doctors in Europe! I'm super quiet, because here I know he's in good hands. Seriousness, courtesy, professionalism, in the department. We are really happy. Extreme confidence!

This hospital never works properly in booking services. When you leave the doctor's office that gives you a check-up date and go to the counter, after making a discreet queue they tell you that they don't have a doctor's diary yet and come back in a few weeks. By phone they never answer. You spend hours listening to the same piece of music, then the switchboard tells you to pass the right number and even listen to it indefinitely, the cloying minuet and after a long time an unpleasant voice tells you that all the operators are busy calling later . Evidently the telephone relative to the given number must be at the other end of the hospital with respect to the booking sector. But you can book by e-mail. Another solemn hoax !!! When you send the e-mail, an automatic reply is generated which you cannot retrieve which informs you that your request has arrived regularly and accepted and an operator will contact you within 72 hours. (My request forwarded on 12/04/16 at 09.15 am to 04/15/16 at 09.15 am, no calls. So I tried to contact by phone again and, until 10.45 am, my wife and I danced the usual minuet! !! This service is like the battleship Potemkin: a crazy shit !!!

A few years ago I broke a bone in my left hand. I've been waiting for a couple of hours without pain relievers but I think it's normal. What I did not find normal was the doctor's advice following the plaster cast as he told me that it was to be operated (my hand allows me to play instruments after years, which he said could not be) and finally a nurse who passed them in front of me took my piss in hearing me scream while the doc fixed my fracture. Otherwise everything is ok, I had to go several times and I found myself quite well.

Ridiculous covid prevention.
They don't control the temperature or anything, they just ask you where you need to go.
The problem is that queues are created and older people are left in the sun.
Really ridiculous

Good morning
I was in the facility for the first time
I found a lot of organization, very qualified staff, very attentive even to small needs
I thank

We are waiting for the report for Covid swab carried out on Monday, no one responds, nothing on the health file, closed at home without knowing anything. I understand that at this moment there is a huge amount of swabs, but how can you contain the virus if the timing is these too? Has anyone succeeded in any other way?

Relations between the hospital and patients or family members cannot be judged because they are insistent, as if they were not due. I'm sorry for the staff who are very kind and helpful. From the medical point of view, nothing to say, everything ruined by the terrible relationship with users and family members.

Great hospital, everyone, but really all very nice and competent. A note of merit in the emergency room, despite the pressure of a huge amount of interventions, support stress while maintaining kindness and good manners. To those who complain about the wait, although I have been there for 48 hours, and I have been able to look good around, I remember that these people are angels. It is now a month that I am present all days, and I still have to congratulate, pity that the stars are only 5, otherwise I would add at least one pair ...

When it comes to pediatric cardiac surgery the top! Hospital accessible from the ring road! The only flaw is the booking service!

Foot surgery. Excellent experience. The dott. Del Bianco is a great surgeon.
All the staff I met were kind and helpful.
Well done. My compliments.

If it is possible I would put zero !! It is not possible to spend hours and hours on the phone to book a service !!! For more than a year now they have had this problem which they have identified with "lack of staff!" and they still don't solve! And when finally one is able to take the line the operator knocks you down! ABSOLUTE LACK OF PROFESSIONALISM! even a complaint to the URP office remained absolutely unheeded!) I hope they will at least read it !!

Bad.
I book a glucose breath test for today 31/12 at 9.
First of all, in acceptance, they do not want the electronic prescription, let alone the CUP operator, when you mention that you are in possession of an electronic prescription, he tells you that it is mandatory to present the press. Then trying to print it in the hospital seems like a titanic operation.
To solve the impasse, the shift operator sends me to the ward to ask if they accepted the electronic prescription.
Arrived in the ward and I was told in the first instance that the breath test is not done there, but on the ground floor. I point out that it was the door operator who sent me there. Later I was told that the doctor who does that particular test would certainly not come. I ask why the test was then booked! To which he tries to get in touch with the doctor, who does not answer the call. After a few minutes of waiting I am told that the doctor is sick, that if I wanted I could go back on January 9, or leave my data so the doctor as soon as possible would contact me to schedule a new test. I decide to leave.
Badness, disorganization and no respect for patients.
Ah ... I forgot: the test was booked with the health service.
I wonder if the treatment would have been the same if I had done it on a private visit. I do not think so.
bad

From my experience, first aid is from third world and
the tour booking service is bad.
After at least twelve minutes of waiting, if the line does not drop, the responding staff is somewhat rude and unfriendly.

ORTHOPEDICS DEPARTMENT
In September 2001 and January 2002 my husband underwent hip prostheses at this hospital. The head physician was Prof. Gianni Randelli, a truly excellent person. From then on we have been followed ANNUALLY by Dr. Visentin who knows my husband's problems very well.
In February 2018, my husband fractured his hip again.
We immediately get in touch with Dr. Visentin who suggests - for the moment - not to move him from the hospital of our city where he was taken because in the San Donato ward they had no immediate place and should have consulted the primary (Dr. Filippo RandellI) who was out of office .......

WITH GREAT SURPRISE AND AFTER 8 LONG DAYS OF WAITING, during which we did NOT allow the doctors of the hospital in our city to intervene while waiting for hospitalization in Milan (and therefore risking even further physical damage!), Here is the ANSWER of the Doctor: "We cannot take care of the patient because it is a complicated case and we already have others to treat ...".

WHAT A SHAME!

The question arises spontaneously: "To go to Milan strictly every year, followed as patients, believing that you have a safe support in case this is exactly what happened ?????". And instead??
Having known, we would have saved time in all these years because in the moment of real need we were left as they say "on foot" "!!!

We also wonder if the head physician Filippo Randelli is really aware of this behavior.

IF so ..... then which structure of excellence should we talk about? I believe there is a code of ethics and conscience, too!
Easy cases are easy for everyone, but excellence is seen in difficult cases (above all) and in respect for a patient being treated and followed by the hospital itself. WHAT A DISAPPOINTMENT!!!

Thank God there are people who make a MISSION of their profession, luckily we found one of these and a stone's throw from home. Not all evil comes to harm! I repeat. It's a shame.

Impossible to qualify the Ps of San Donato Entry on 27/12 at 20.16. For severe pain. on the left of the lung with difficulty breathing. Executed rx respiratory app and rx left-sided rx Dimessa alle 01 22. and still today 29 December. the radiographs have not been reported. Let's talk about x-rays performed in a Ps. Does it seem normal? Could
be NOTHING but it could be EVERYTHING. Cilento Gilda

I wish to express my regret .... Communication with your staff to book and communicate is almost impossible, even electronically. You probably have few staff assigned to this function, other hospitals have proven to be much more active and attentive ... I want to specify that the staff you have is professional but is probably overworked ... I have sent a request for a service for imail for three days and no one has called me back yet. This morning I was 20 minutes on the phone then they disconnected me the line .... your management leaves much to be desired.

on 14/06/2017 I had a meeting x visit with Professor Carminati.
disappointing visit unsympathetic little tact with the patient, he has only peeked at the exams provided to him not exhaustive and rude he began that he is tired of closing patent foramen, try to change job if he is tired '.
but very willing to let me communicate the cost of the visit in cash we do not accept cards and checks x 15 minutes 302.00.

A name is a guarantee of inefficiency, incompetence and ineptitude. Acceptance in the emergency room carried out two hours after arrival despite obvious symptoms of a problem which was later confirmed by the results of the blood test (carried out after hours), no temperature measurement on arrival and departure. Sent home with a possible panic attack after 9 and a half hours; I would like to congratulate the nurse in admission (afternoon of 14/09/2020) and the entire team because they sent us back home with pains in the limbs, head and sleep, high fever and all due to anxiety ?!? Quick and accurate medical examination carried out the next day in another hospital (worthy of the name) found a strong infection !!!

With a cool mind and with the utmost calm and objectivity: NEVER seen such a lack of cordiality and such rudeness in any public exercise. I was baffled by the unnecessarily aggressive, opinionate and out of place attitude of people involved in public relations. I have complained about 3 different occasions: URP office, switchboard and desk counter. SHAME

You can not talk to the switchboard is 3 days I'm trying to book a visit ....

One month of hospital stay spent peacefully, impeccable assistance, friendly and professional doctors. Human bondage from the entire nursing staff. 5 stars because there are none.

Long waits, unpleasant staff, almost impossible to have information, mixed pavilions, oncology with pneumology, with neurology ...

It's an assembly line that cuts, sews, and resigns you without giving you time to recover, the surgery will be at the forefront, but the human relationship does not exist.