My mom has been followed by a cardiologist for 3 y...

My mom has been followed by a cardiologist for 3 years ... nothing to say, certainly very prepared with an important experience.
In the last period, however, we had to make several visits ... I must say that courtesy is not their strong point. In addition to the request for clarification if they are affected .... I think we can work more on empathy ..... after all it has to do with people who suffer and who need to have answers and reinsurance !!!