I.R.C.C.S. Policlinico San Donato - Gruppo Ospedaliero San Donato Reviews

Awkward waiting times for first aid and with priority criteria not for code or arrival time.

Absurd, a week that I try to call at any time and is always busy ... If a person has an urgent need to communicate, he can also do the mold. IMPROVE the service!

Very long queues, rude staff, 1 hour and a half for acceptance, I arrive at the floor a late hour, I ask for the proof the doctor puts me only the time of the exit, I asked for the arrival time he replies that he didn't see me when he arrived , without words, 4 hours for a visit.

Wicked angiology department!
Moreover, the first private visit for a fee of 100 euros, the doctor presented late and in 5 minutes liquidated us ....

Bad first aid ... I went to the hospital after 3 days of continuous pain and they pass first those who have just arrived and have barely a slightly blunt lip and I after 8 hours of waiting still do not know when I will be able to be examined. Third world stuff

After waiting 5 days for the result of the swab, paid 92 euros, and not getting an answer from the switchboard, I went in person and found that contrary to what they say in the swab phase, they don't upload anything to the health record. To take the money they are very fast, in terms of seriousness they are pitiful.

I was operated on 4/11/2014 for a non-urgent abdominal aortic aneurysm. To an excellent medical team, who assisted me with professionalism, courtesy and solicitude, and I refer to all vascular surgery II by prof. Rampoldi, unfortunately it is a bad nursing assistance. Sorry for the term but I really have to say that it was a real crap. I spent two hours under a kind of shower the night before the operation to try to stop the blood following a depilation performed almost ferociously by a nurse who kept telling me that the task would not be up to her but to another colleague! I could go on, citing, for example, the blanket denied to my bed neighbor during the night because "we don't have any more". Even the "hotel" arrangement, including food, is decidedly poor. Too bad for the good doctors who work there. Other structures, Humanitas for example, are light years ahead.

Really personal radio therapy department both medical and nursing EXCELLENT is more than a month that I do therapy and are very available THANKS

The staff is friendly and helpful, cleanliness is excellent

an hour on the phone, 5 hours in the emergency room ..... you have to take holidays

Many clinics, services ok ... Too bad that sometimes the waiting in the acceptance phase is really long

CAN NOT SUCCEED TO RESERVE A VISIT WITH THE SSN .. INFINITE WAITING FALLS THE LINE JUST ARRIVES THE TURN TO FINALLY BOOK

Wait 3 hours in the emergency room for a fracture and then hear me say that the orthopedist had left an hour earlier. A ready futile rescue with the attentive staff just to make numbers.

I had flu, stomachache, vomiting, and fever. As a result, I waited 13 hours before queuing to see a doctor! ! As a result, I hung a bag of boiling water. Bad management system. (The only gratifying thing is that the doctor inside is very good and kind)

For 2 experiences I can say bad .... despite having arrived with 118 I had a green code so I could wait ... but no 3 h. Sitting on a chair without any interest ...

Limited to the covid buffer experience I must say embarrassing. I understand the protracted expectations, I understand the period, but today we are on the eighth day that I am at the mercy of myself. It is unacceptable that a structure like yours does not answer telephone, mail, switchboard, URP, I'm trying them all! Answer people, I accept the delay but at least warn me! Are we kidding? Ps: do not reply to this review with copy and paste that you have left for the others, thanks. Improve your COMMUNICATION! If I wanted to wait so long I would have done it with the NHS for free! 90 euro thrown away, I feel cheated, shame!

My children performed the swab on Tuesday 3 November and instead of receiving the result as promised within 48 yesterday after more than 72 hours we only received one, today more than 96 hours passed no communication. It is not possible to speak to anyone other than to write an email. The suspicion that the tampon has been lost increases.

My experience: disorganization and attention to patients / clients. The reservation system for me was unacceptable and from this morning I try to call the URP without any success.

Disorganization, inefficiencies, disservices.
Rude and uninformed staff. To carry out a serological test I was made to wander around the facility without anyone being able to give me directions.

The most serious thing, however, is the complete lack of reports online or via email.
To collect the exams it is always necessary to go back to the hospital and wait in crowded places for a long time, also due to the lack of professionalism and competence of the administrative staff. A situation that, in times of covid and in a health facility, is at the limit of the criminal.

Absolute number one arrhythmology !!! Prof Pappone excellence in Europe, Swiss clinic department and service !!
Finding a public structure that works best is a pleasure not only for the body (hospital) but also for the soul !!!

9/15/2017
Day hospitalization in the obstetrics and gynecology department directed by dr lelli, a very efficient department with friendly and caring staff. In the operating room the anesthesiologist Caterina is very kind and reassuring, I have to do a 'hysteroscopy during the examination.
removed some polyps. The awakening in the appropriate "awakening room" is more than positive, even here attentive and professional nurses assist me in this phase.
I therefore thank the staff for the more than positive experience; starting with the boy of mercy who accompanied me to the operating room to the anesthetists, the nurses, the head nurse Dr Irene Moncini and not least to the kind dr. Thank you for making me feel welcomed and considered-

Center of excellence and special staff !!!! super !!

My vote is for the medical staff, because they are really kind and competent, they have tact and attention for the patient (they also made me a drawing to explain a heart problem!). If I could, I would instead give three stars to the acceptance and secretarial service, let's say discreet and polite, even if they could give some more indication in acceptance. Two stars on the visit agenda. Very long waiting times (like an emergency room!), Of course it's worth it ....

I went for specialist visits and I was happy both at the time of acceptance and in the specialist clinic. Quick and efficient.

I've been in the ER for about 3 hours for a problem with my partner's wrist. It is a sign of absolute disorganization, for a public structure that has ambitions to be among the best in the context of the Lombardy Region. The urgencies must be served before the other codes, but there have only been two since we entered. This means either that there is a lack of personnel or that the present one is inadequate. It is NOT ALLOWABLE to wait more than 3 hours for an emergency room, whatever the color of the emergency code. IT IS SHAME !!!!
The hours have become 5. We feel seriously taken for a ride. Dear management, what advice would you give me after 5 hours? Perhaps the one to try from another hospital? And then start another process?
An update: yesterday 29/03/2019 we left at 10.15 pm, after about 8 hours of waiting. Obviously with nothing at all given that at that time there was no specialist (specifically the orthopedist). So today 30/03/2019 we had to return for the visit, always from the emergency room with the orthopedist. We are in about 8.30 and already 2 hours have passed. The paradox is that we also have to pay a 25 ticket for X-rays. RIDICULOUS

My hospitalization experience has been positive. Nursing staff and high professional level doctors.

Bad organization
Impossible to book either by phone or online

Totally unreliable acceptance.
More than 2 hours of waiting for hospitalization.
Two branches and as usual one closed !!!!!

Great rude .... three days of unanswered calls ..... from the switchboard to the hospital staff !!!!! My partner and I spent 180 euros for 2 pads !!!!! Nobody deigns to answer us ..... also having problems at work I turned to a lawyer for the inconvenience received .... I write soll to inform you that this unprofessional company is this .... look elsewhere these make you waste time , work and money

Service you pass useless .... it seemed a smart thing .... but I'm here from this morning at 9, with a call to 9.53 ... at this time we are at the call of 9.03 .... mileage queue 4 open counters with an average stay of 10 minutes per person .... outrageous !!!!!

I wanted to ask a question. WHAT DO YOU PUT THE PHONE NUMBER TO DO IF YOU DO NOT ANSWER EVERYONE? But that hospital? How does a person book a visit? What is the point of doctors to finish a visit with "call the hospital to fix the next visit" if the hospital doesn't respond?

Bad for booking exams .... What sense does it make to book with "you pass" if you then do anyway two hours of waiting to be accepted with people who go ahead with the excuse of "and but I was wrong"? ????

The switchboard must have been designed by a fool. Not only does nobody answer for hours, but they also shoot you a continuous sound signal. It must be a test of resistance or masochism.

My vote refers only to telephone customer service.
But how is this possible at the gates of 2019 ???
The telephone service is a roulette, you call during the times that they provide you and anything can happen:
- is non-existent
- is detached
- they answer you and then they close you while you speak
- a pre-recorded message starts telling you to type in numbers and although you type it, it tells you that you have not selected any options

A structure of excellence, the doctors are professionals and know how to talk to us patients, before and after the surgery, explaining what happened. Congratulations to the post operation for the attention received. The rehabilitation period is excellent. The most striking aspect is how nurses and OSS know how to take care of us patients with gentleness and firmness, to make the stay a moment of contact and rest. I recommend it, in addition to a targeted and successful intervention, you will live with serenity some aspects of the hospital that are not taken for granted. I thank all those who have transmitted humanity in these days of stay in the wards.

but I ask xosa do you do the appointment if then the raccoandati to the outpatient visits jump for knowledge ??? let's put tent here ???

I tried in vain for a telephone reservation, then I tried with ON LINE ....... but do you really think that those who try it cannot exactly write their email address? Say rather that you do not accept refusals on confidentiality !!!!!

5 stars for the plastic surgery department, they saved my foot from a possible amputation. I thank the whole medical team for the ability and kindness shown before during and after the surgery. Great team !!!! regarding the service acceptance and reservations roll a veil pitiful.I think that the staff is absolutely inappropriate and more rude.

I was admitted to the general medicine department for a full 20 days. Clean and well maintained structure.
THANKS TO THE HEART OF ALL THE NURSES AND OSS FOR AVERMINED ME. Professional and available.
A PARTICULAR THANKS TO THE DOCTORS who followed me and found my problem

It is a hospital of absolute respect, with a very competent medical team.
The only strongly negative opinion I must express for the reservations of medical visits with the National Health Service.
It is impossible to have contact with an operator, either by telephone or by e-mail or fax.
If you need to book a visit, you must necessarily go to the hospital in person and this can create considerable problems, especially if you live tens or hundreds of kilometers away ..
I did not find this disservice with other hospital facilities.

As usual, the much-vaunted "excellences" are only in name and not in fact. Absolutely inadequate spaces and services, which in a hospital are of importance not inferior to the quality of medical-nursing assistance.

Terrible .... while I was at work (I drive buses) I started having severe dizziness especially when I sneezed or blew my nose ... so I left the bus to go to the hospital .. well after waiting 5 hours in code green my turn has arrived .... I explain everything to the doctor who, in response, gives me a visit of the type raises his leg, raises his arm ok .... visit over MAY BE A STRONG SINUSITE OR CERVICAL .... 5 days of rest ... all in less than 2 minutes including the time for the report of resignation perplexed because I had no answers but only a POTREBBE I go away but the surprises are not over because after 5 hours thrown away I go away as I arrived also presented me the bill 25 euros to pay .... is not for the 25 euros .... but I would like to understand what I have to pay them maybe for the 5 hours I occupied a chair in the waiting room ?? ? Because frankly it had never happened to me to go out of a hospital with a could but above all this answer has arrived after a fake "visit" raises the arm raises the leg visit finished EVEN I HAD TOUCHED ME ...... what to say ... .

I must point out the human "shortage" of first aid. Brought a 15-year-old boy with a bad stomatitis and a bleeding mouth, not even because he was supposed to be visited in a pediatric center ... I would have understood if he showed signs of measles or pediatric diseases, but at least a look could have give it because we still waited an hour for our turn with a guy with a bleeding sore mouth and tears in his eyes. Then maybe legally will have all the reasons but for what concerns me you have only to be ashamed ...
As for the management of adults a little 'better, in fact, increase of a star my vote.

Excellent hospital institution .. very great professionalism and kindness from all the staff.

From early November 2018 I am trying unsuccessfully to book a rheumatological check-up in spring next year. Via phone now I gave up for a long time because they only make you lose hours with music waiting without ever being able to talk to an operator, via the internet I tried several times some of which I have not even called and anyway they tell you that for now there is no place and they do not yet have the calendar for the next months and try again later (try again you will be luckier !!!). I point out that until November the visit was booked directly by the rheumatologist who evaluated the need for future control and acted accordingly, since November have also taken away from the doctors this possibility for which you arrange and you sbatti between CUP MAIL etc ... without being able to have an appointment is a unique disappointment. Obviously if you pay you have the appointment the next day and with the doctor you want.

I state that I do not like to make reviews of this type.
Yesterday for the FIRST time I went for an orthopedic examination following an accident.
Upon entering you find yourself this huge waiting room without understanding where to go. Arrived at the columns (because divided) you realize that something is wrong. Then without wasting too much time, you went to the information desk where I found really rude staff, without having had any real help.
After figuring out where to go, I have to make 2 endless files (payment of services + exam collection), thus arriving late for the appointment.
While you are waiting to be called, you see the doctor leaving, not understanding what happens.
After the late interest of the nurse, it is explained to you that the doctor has moved to another study inviting you to introduce yourself in what you will later find to be the wrong study.
Obliged to wander, in the end, you find the doctor, who begins by making you notice, in a slightly annoyed tone, that you are late.
Conclusion after almost two hours of lost time around I am visited in 45 seconds shit (as they say) with, in my opinion, too much superficiality.
After this beautiful story we come to the moral:
Acceptance system a little too confusing and personal (fortunately not all) of poor human and organizational skills. To review everything, as far as I'm concerned.
Total cost of the day: 2.5 hours in hospital x 45 sec of visit x a ticket of 28.5.
Advice for beginners, report to the hospital at least 2 hours before, not one like myself.
P.S. if I worked like that in the shop, I would have closed for years. Thanks to the intrepid readers for coming this far.

I found myself very well, very professional and friendly.

When we talk about the Center of Excellence we should be able to consider the structure as a whole. Unfortunately, the first and great difficulties encountered right from the emergency room that put at risk my health as a patient operated on the heart and discharged for 3 days without examining with adequate examinations and cardiological examination symptoms of pericarditis causing serious consequences and further emergency hospitalization in another structure. For q.r. rehabilitative cardiology I found a staff Not always up to solve problems related to surgery performed by excellent surgeons. A new hospitalization, the third in two months, confirmed the efficiency of cardiology and its medical staff. Parentesj board: The food that is served to patients is provided by a famous external company and is of the lowest quality that more than one of us patients has caused intoxication and problems.

For the moment I can not comment on anything else ... if the first business card is acceptance ... ONE SUCK more than three hours and still queuing to accept admission. employees behind the counter rude, closed doors and between one number and another of the call maybe 10 minutes. But in the meantime everyone did their own business !!!! Shameful

Telephone contacts for booking with absurd expectations: after 1.5 hours of listening music we gave up.
Switchboard ... Same as above.
Send mail to URP ... interlocutory reply "We suggest you to avoid the problem of waiting to use the online reservation service"
Booking by e-mail .... we have not been contacted.

Calling CUP is an impossible task, it's a shame! With no other hospital, such a thing happens, hours and hours on the phone without anyone answering, every 15 minutes of waiting they drop the line and you have to start over, it's disgusting. Not to mention online booking, it often takes days and days before they call back and in the end you're forced to go in person losing a lot of time ...

After a coronary examination performed at the IRCCS Policlinico San Donato, doctors believe that a triple bypass surgery is appropriate. The intervention is carried out by Dr. Mossuto (Cardiac Surgery2) with a positive outcome. I can only be satisfied with everything, especially by the ability and humanity of Dr. Mossuto. The Cardiac Surgery Department should also be thanked, 4th floor for the excellent assistance!

I'd like to talk about the cardiology department. First, a thank you to the doctor, and the Equipe who operated on my grandfather and for those who replaced the valve and those who did pacemaker implantation. Doctors who should make a statue.
As for the rest of the staff, to my regret, I cannot praise them. very unhelpful Nurses (thankfully not all, but most), either with relatives or with the patients themselves. As for the doctors of the department, I understand the volume and the hard work under pressure, but when you are wrong, you have to admit your own mistakes and possibly to remedy them; don't answer: "we have too many patients, we can be wrong" and blame third parties. I understand the error, if it is admitted and solved. I will not tell what happened, otherwise it would not be enough three pages of reviews. Having said that, I thank the hospital anyway, doctors and nurses from the ward who followed my grandfather during his stay.

Professionalism and humanity at high levels, both in surgery and in post-operative care.