Hunter Holmes Mcguire VAMC Review

I am proud to say after my visit to the McGuire Va Hospital in Richmond VA today it has redeemed itself , the attention,courtesy and help i received was unbelievable.
the technician that waited on me in the audio walk in clinic was extremely helpful , she took care of the present problem and the impending one in fifteen minutes , saving me many trips and six months waiting period. never have i received that care so quickly , its proof you can get the help you need if you get through all the initial confusion and red tape.
many many thanks to Jacqueline

I have always recieved excellent care at Richmond VAMC. Doctors and staff are always kind and professional.

I like coming here. The people here are nice &'friendly

They have been very professional and compassionate. Every time I have been to the VA I didn't have to wait more than 10 or 15 minutes after my scheduled time. Much quicker than the regular doctor on the streets

My brother is there and improving much better than the other va he was prior. The staff are friendly and my brother loves them all!

The staff in the blue clinic are super! Dr Minais team were very professional and caring! A visit to prosthetics and pharmacy also are appreciated !

Good VA HOSPITAL....
Great service....never had a problem

I like coming to the H.H. McGuire VA Medical Center, they do a great job with my medical needs and care. My team of doctors take the time to find out about me and my needs. They answer you questions and explain everything. The only real compliant that I have is about the parking, it can be terrible at times. There is definitely a need for more parking. That was a parking structure added but it has not alleviated the parking issue.

If you get sick or get hurt, plan at least 3 months in advance.

Excellent medical facility with a very caring medical and support staff.

Always bad experience at the VA between parking, bad medical professional, and the lack of actual care. They have no problem issuing a fine for parking in volunteer parking spaces, or the vallet parking that you have to pay for. So if you can't afford the "luxury" of those two your resort is finding a parking space along with everyone else that can't. It's a game of musical chairs. Then the doctors that don't do anything about your well being. Countless times Ive seen appointment's made for Drs that aren't even there. come on VA. Get it together.

The VA Richmond Medical Center is absolutely beautiful it's is easy to navigate and the doctors and nurses there are professional as well as nice and helpful I like it there and instantly fell in love with it from the first moment I saw it I recommend this hospital to anyone

I love the Hunter Holmes VA Medical Center. The staff is courteous, much of the process is automated, and all the services are integrated. This place blows away all of the preconceived notions I had about the facility. I prefer Hunter Holmes over my civilian primary physician because all the services are in one location. No issues with records not being forward in time, no issues with having to go to a drug store to get your prescriptions filled. They are an excellent example for the rest of the VA.

It's not so much the facility or service, but dealing with other patients here make this experience about a 3 instead of a 5.

Dad went into the hospital on Sat with a fractured hip, they didn't do surgery on him until Tues, because it was over a holiday weekend. Sad

My daughter has returned for a second round of testing for a liver transplant....I want to say thank you to the Doctors, Nurses, staff, social worker, and special thanks to the dietary dept. who were and still are very helpful and accommodating to us ...a great team!...feeling she s in good hands....praying for the transplant.

Travel claim section personnel is very rude and unprofessional. Not helpful at all. Definitely need a new crew.

I hate this place...... the care is piss poor.... makes me regret I signed up for the Army. I had to go to a claims and pension appointment not only did the doctor lie about the connection of my service disability but she recommended that my current rating be taken away. I have also received horrible care here. I hate this place. If you value your life dont go there!!!! They care nothing for veterans!!!!!

Couldn't ask for better care. My doctor is the best of the best. Staff is usually friendly and quick. New parking deck finally opened.

Today was awesome this hospital has improved, didn't wait long for our meds.

I have had a number of experiences with Hunter Holmes McGuire VA Medical Center. Most of which are were very good. I have had a couple of interactions that I thought could have gone better. I spoke with the patient advocacy office and they pointed me to the person I could speak with directly about my concern. After I spoke with the director of the area, he told me that there are a number of processes at the hospital that are being re-evaluated. He said they had a number of green-belts and black-belts providing guidance to help achieve predictable appointment waits and increase overall efficiency. As I told him, I don't mind people making mistakes or not being as efficient as they could be, but the key is striving towards better processes through improvement. And they are doing just that. They are taking those actionable steps towards better hospital-patient relations in all areas.

2014 i had a mechanical aortic valve replacement done at Hunter Holmes. I was 43 now I'm 49. From start to finish it was a great experience and still is. Things happen there end and my end but never have i experienced any negativity. Thanks to all who work at the Va Hospitals and thanks to all the Veterans. Bless you all !!

No major complains. At times you can get caught up playing phone tag with someone you needed to get in touch with, but I am fortunate that I haven't had the nightmarish experience some of these reviews speak of. I have Never witnessed or experienced any racism or poor attention to my needs. There are many of us and I understand they are doing the very best with the resources they have. They always come through and haven't failed me.

Worst first VA experience. It's no wonder vets are offing themselves in record numbers!

I've been receiving my medical care at McGuire for over 20 years and I have always received timely excellent care.

Wish zero starts were an option. Emergency room is a complete disaster

THE EMPLOYEES HERE ARE AWESOME. THEY TAKE TIME TO HELP SHOW YOU WHERE YOU NEED TO GO. THANK YOU ALL FOR ALL YOU DO FOR OUR VETS.

Garbage care. Takes forever to see anyone, they dont listen just throw pills at you. Don't even think about pursuing real treatment like EMDR or on going therapy, be that psychotherapy , or OT/PT for your injuries. Ive had Mcguire staff document stuff that flat didnt happen, and when you try to get it corrected the advocates office told me kick rocks. DC VAMC was always pretty good, Dallas was hit or miss, but McGuire is just an ongoing reminder that this country wasn't worth it.

As for talking to the Patient Experience or Patient Advocate's office,been there done that, got nowhere.

I've used the HH McGwire Medical Center since 2009 and never one issue. I've found the doctors, nurses, and staff to be professional and helpful.

This is THE WORST hospital I have even been to. They treat you like the ones in horror movies.
My grandfather was admitted to this hospital an average of once a month this entire year. Why, you may ask? Because every time we went into the ER to be treated, we d never actually get the problem solved. He will be admitted, and they ll say they need to do one thing, causing him to need to stay X amount of days, and then completely not do it, and let us go that day/the next day.
He currently has a GI doctor, Liver, heart, eyes, and regular. Since he has been in so many times, they continuously keep getting worse on their hope and faith in his chances of living. According to the common doctor, every single other doctor he is seeing, except maybe the eye doctor, has completely lost faith in him, and have stopped trying to cure his diseases. We live in Fredericksburg, VA, making us an hour and a half away from this hospital. We never get to choose our appointment times, sometimes they ll give us one at 7 or 8, making us have to leave around 6AM at the latest.
They think he is not treating himself well, or taking care of him the way they say to, even though we try very hard to.
Later, his hemoglobin kept going down, causing him to have anemia. We went in because we saw rectal bleeding. Because of the low blood pressure, and without even trying to raise it, they refused to give an endo/colonoscopy, so they just assumed it was hemorrhoids. So they treated that, and let us go. They claimed that there was only 1 type of medicine to treat his low BP, and basically told us that, if this doesn t work, then he ll only have about a month left, tops, and that we should consider palliative care.
His hemoglobin was in the mid-high 5s, and they got him up to 6.8 and refused to give him more, which basically gave me the vibe that they didn t want to waste it on him.
About a month later, we went in for the same reason. They said pretty much the same thing, didn t fix anything, and left us to leave while putting him on dialysis. About a week prior to this visit, they said dialysis may be a possibility in the future, but it s not an immediate issue. So they didn t even address the issues, and let us go with something completely different from what we were concerned with. Ever since he s been having dialysis, he has been weak, retaining water even more, much more fatigued, and has more bad days than good.
Three days ago, we finally decided to go to a hospital in town, and when we explained everything going on, they were completely shocked an appalled at how terrible the VA hospital was treating him. The hospital he is currently in, found the problem, and tried to resolve it instantly. They immediately gave him a DIFFERENT medication than he is currently on to help his problem with blood pressure. His hemoglobin was 5.5 when we entered on Wednesday, and they raised it up to to 8.3 by the next morning. They realized it wasn t stabilizing, and decided to figure out where bleeding was going on, and see if they could fix it. They did an endoscopy, found some internal bleeding, and cauterized it, helping make his hemoglobin stable, all in less than 24 hours.
Long story short, the McGuire hospital is a death hole. I would never EVER recommend my worst enemy going there. They have almost killed my grandfather because they have given up on him, and don t want to have to waste the time of dealing with him. Only about half of the nurses are nice, and only 2 of the doctors I have met are not doom and gloom and only think about death.
I would never recommend this hospital. Ever.

Go here for a good stabbing in the back by a worthless PCP.

Don't call you will always get the run around. Left several voicemails and get no where. Called travel and waited for three hours to speak to someone to be transferred to a different department without being asked. worst va when it come to Communication. Told by staff easiest way to fix your problems is to drive back to this va. I live over 90 miles away!!!!!

I absolutely LOVE Hunter Holmes McGuire VA hospital, the are the very BEST and their Staff and Medical teams are second to none! I always walk out of McGuire with a smile on my heart and know I received the top shelf treatment of any VA Facility in the Nation, bar none!

I am not a veteran but I feel awful for the vets that have to deal with the receptionist and their call center. Hopefully the doctors and other services provided are great because of the people they serve but I was trying to return a call simply because I answered the phone and the caller didn t say anything the phone just hung up. I m looking for employment and return the call instantly and the receptionist didn t listen to my reason for calling I was just transferred and the representative didn t listen either. I just hope that this is not what the people who are in service go through or vets when they need assistance. That was just awful!

One of the better overall hospitals, and the best VA hospital I've ever been to. Started going here in 2013. Much better than any other VA facility I've seen.

I am appauled at how the homeless office is set up. The people that work there are sitting on top of each other and there is no privacy for a Veteran to talk with a counselor. I've been there 2x and both times you can hear other Veterans and their private situations. Counseling is supposed to be private. Im going to have Veterans file a complaint that goes to the homeless office by the mental health clinic. This is a HIPAA violation, being able to listen to other peoples problems as they try to get help. This Veteran disclosed she was HIV Positive and was dealing with some serious issues but I can look at her and know all her business (and don't know her). This other Gentleman (who I saw), I looked at him talking about being homeless for 8 years and having Hepatitis and he looked so scared to me because he was out in the open telling all his business. I should not know these Veterans problems, let alone my own being put out there. Their dignity is being stripped from them because there is no privacy at that office. It bothered me!

everything redesigned
excellent service

great job VA!!!!

Great place for medical care.
Really can't complain all services are free of charge.

Caring and kind medical professionals and support staff

My experiences at the McGuire Hunter Holmes VA Med Ctr have been very good.

Absolutely horrible service took my husband to the emergency room for high fever and they gave him flu medicine without testing for the flu. The medicine has not worked at all he has had a continual fever for the last week 101+ Tylenol and ibuprofen is not bringing it down on top of his fever he has lost his appetite from continually throwing up. We have been back to this hospital 3 times in the ER and the green clinic and they refuse to run any tests on him, tell him to "Let it run its course" it has been a week of this and he has other health problems on top of his sickness that could put his health in jeapordy he has a severe history of liver and kidney failure. They haven't taken any blood or even done a urine screening claiming that his fever isn't high enough for it to be a problem. It's continually around 101 but has spiked to 103 multiple times!!!! We should be treating our veterans better then this!

I work here as a polytrauma nurse and I love my job!

Thank you to our veterans for their service. However, it would behoove Congress to allocate a generous pay increase for the fine doctors, nurses, and all others who work for the Veterans Administration. Upgrades are needed. Someone from Washington D.C. needs to try to sleep in these lumpy beds after surgery. If Congress cannot fund the VA, perhaps they can work for free, and our veterans can receive what they deserve. Unlike our federal government, service members and veterans show and showed up for work, giving their time, energy, and sometimes their lives. Remember Congress, we all have Cspan, and know when you're sleeping in, instead of doing the job you were hired to do, and more than generously compensated for.

Recently I visited the VA to sign up my father a Korean War vet. We had a great experience and found the staff and doctor to be quality people with patience understanding and compassion.

I was not well taken care of in in the blue Clinic and transfer else where found out I have kindy problems no one told me I was going here past 2yrs

I have been coming to McGuire for almost 10 years. I'm very pleased with my care and the team of the Yellow Clinic. Parking had always been an issue, but the parking garage is well underway!

The worst medical facility I've been to in my life, and this is coming from both an honorable veteran and a prior employee. You will receive better treatment at Patient First, trust me.

I've never had a bad experience here. The staff has always been attentive, friendly and professional.

I had to pay out of pocket for urgent private specialist care because the Richmond VA had a two month wait and Fee Basis dragged its feet. I left a message with the Patient Advocate two weeks ago, still no response; and now I can't get the operator to connect me to the Director's office or anyone else in the Quad for that matter. Feeling abandoned by my country in Charlottesville...

Front desk for the eye clinic needs new people who are trained and know what they are doing. Eye doctors need to pay attention to how they write the eyewear prescription. Audiology needs a little work. Primary care usually are on their game. I have had to get the Patient Advocate involved several times because of poor quality of service from this VA.

We've always had fantastic service and gratitude for our service. Only once did we have one young who thought if she smiled her face would crack. She was gone we had to go back to that area again.

I had a heart transplant in 2012 and still going strong !

Great doctors and nurses. Dad s operation went well. Only issue that didn t give it a 5 Star is the wasted money on a parking garage which only solves a fraction of the parking issue. 2500 employees, serving ~5000 people a day, and your parking lot is constantly in overflow, I wonder why you chose to only build a parking garage for under 400 cars. It could easily be doubled in size or even have underground parking to expand to 1000. This wouldn t matter if it didn t cost tax payers millions to build.

I have been dealing with Hunter Holmes McGuire for six years and have had no major problems with any aspect of my interactions. The doctors are extremely competent and knowledgeable. The rest of the staff are always friendly and willing to assist in any way they can. I give a 90% rating overall. You run into someone on occasion who may be a little less than friendly but I think you get what you give. Give attitude and you'll probably get attitude back.

My appointments are scheduled in a timely manner and I don't spend long periods of time sitting and waiting like I've dealt with in other medical facilities.

I commend the staff of Hunter Holmes McGuire and thank them for doing what they do. Keep up the good work!

A rep called me on the morning of my appointment and told me the doctor called out sick and that they would call me back to reschedule. I waited 2 weeks and nothing. I called to reschedule and they stated I was a "no call no show" for that appointment. I'm furious! The operator said she didnt see any notes in the system and the doctor was present that day. They prey on people. It was a payday and they probably were ready to go home. It's really heartbreaking and so upsetting that someone would do that to me.

The VA has helped me with a lot of medical issues. The 2 star deduction is for lack of planning, organization, and communication with the patient.

I have lost my faith in this hospital. When my father fell ill they did everything to take care of him. I believed it was a great facility. My father never saw active duty . my son has been in Iraq during some of the worst times. Saw his best friend die . guarded gates and took cover during bombing.
My son is ill and when I took him in the doctor looked at him like it was his fault for being ill. Mind you the doctor never gave him a physical never even touched him. Said i don't know what you want me to do. Give that my son has lost 50 pounds and is skin and bones. I have lost faith in this hospital.

I've been to half a dozen VA medical centers, some big some small... but this far has been the best in patient experience and care. Although I'm a private civilian, I would choose many of the services over here over any other local hospital. The building is older, but well maintained, and constantly expanding to handle the influx veterans from adjoining states. Yes, they finally have a new parking deck, lots of new technology, the clinics are getting more efficient, including the placement of doctors offices at remote areas/virtually. Much of the problems that some describe are from corporate VA systems(big evolution in the pipeline), but the doctors and providers here do a fantastic job and make best of the situation for the vets. I'd advocate that anyone having a bad experience to bring it up when during their time here, so it can be addressed. A lot has changed in the past 4 years I've been here, much in the right direction, and sometimes we share your frustrations. I feel that there is a major underlying momentum in creating the best patient care experience at this medical center, with lots of projects are in the works, and state of the art treatment options. The folks here genuinely care about the vets, and from what I have seen they take the time(at least most) to make sure you are taken care when you show up. This is not the VA that you hear about in the news, this one is a standout exception.

As a disabled Vietnam veteran who is 100 percent service connected I have been to many veterans hospitals. I have founf this one to be above average except for the pharmacy. The doctors are concerned about their patents and send them to specialists as needed.

I have never had less than the best care here. I have been coming to McGuire since 2003,without a single problem. My doctors are great and the few times I have been in patient the care great.

i got to say i heard some rumors going around that place. Rumors about this lady in the eye clinic making a HIPPA violation and shes still their. That makes me wonder if this VA hospital is secure or not. If those rumors are true she should be fired immediately. If she can expose peoples records and medical history in there think about our veterans privacy. just need to point that scary fact out.

Excellent..Miriam Hirsch and the staff there took excellent care of my Brother there Virgil Baldon Jr. They called me today when they found out Virgil had transitioned (August 7, 2019). Comforting to know Miriam and Staff cared. Thank you. People always complain but never compliment about the VA system. You were excellent and the Baldon Family thanks you.

I am 100%convinced there is not ONE competent person working at this "govt complex" I have never once been able to get my meds CORRECT-EVERY SINGLE MONTH there is a problem. They hire only idiots that could care less about anyone

Poor customer service! During a difficult time lack of support and person centered care were the main issues.

Long waits. Very poor phone etiquette. Doctors and nurses are very professional and competent. Administration and clerical staff are generally rude and indifferent. Good example of what socialized medicine is all about. Veterans deserve better. Close these facilities and send the vets to private care where they will be treated with dignity.