Had an 11:30 appointment on a Friday for my car to...

Had an 11:30 appointment on a Friday for my car to be serviced. I arrived about 10 minutes prior to my appointment time and waited in a pretty full line of cars waiting to be serviced as well with appointments. Long story short, they did not end up taking my car in from repair till 12:40! That's over an hour wait!! I wish that they would of just let me leave the car as soon as I arrived instead of being stuck hostage! Service and staff were great, just wish they wouldn't over book.