I went there on a Saturday, without an appointment...

I went there on a Saturday, without an appointment, to get an oil change. I expected to have to wait but I guess I underestimated the amount of time I'd wait for them to even see my car. I got there at 9AM, was told to come back at 1PM to drop off my car, and that my car would be ready by 2PM. Despite the absurd wait time, everyone was really friendly and accommodating. My car was ready right on schedule and the process was easy and simple, but next time I'd prefer to schedule an early appointment or go to a less crowded location.