Erin Price Review of Honda of Serramonte
First let me stated - I will never return to this ...
First let me stated - I will never return to this dealer to have my car serviced again. Not all repairs made were qualified, I asked for explanations of work done - not explained by the service representative. The fact he didn';t really even know what he was talking about and assumed that as a car owner of my vehicle didn't know anything about my vehicle. They double charged me for the same work after it was competed and stated it was done AFTER the multi-point inspection but the reason they found the issue was due to the multi point exception. I asked when was the inspection done - answer - after we did the intial work? Really? They changed my oil, flushed and replaced my transmission fliud and aligned my tires - THEN did the inspection and found my shocks "leaking" - what I have no idea then after that repair - charged me again for alignment of my tires. Yea - something doe NOT seem right about that to anyone with common sense. As a long time returning customer some of these avoidable charges could have been avoided if I was called to address the repair and costs. Also as a +10 year returning customer I would have though the first cost of alignment could have been gratis as a courtesy for spending +$2000.00 on parts and labor. Unneeded repairs later billed - replacement of headlight bulb, not needed since I inspected it the day of repairs and they were fine. Battery terminal cleaning - again not needed but billed in the fine print. Lastly with the major repairs I was never called on the completion of my work or that it would not be completed same day after leaving my vehicle on site for 11 hours. I had to leave and come back the next day and the only answers I received from my representative was - "That is how goes". Since I am so loyal and had brought my vehicle all the way form San Jose 9 est 40 miles) to have them continue service - this was a very inconvenient. This type of unwarranted cost and unqualified repair to ANY customer is not acceptable. I did not know Honda of Serramonte was hurting for money but this type of business would reflect that attitude towards their core base customers. You lost me on this one. My next compliant is to the California Department of Consumer Affairs - Bureau of Automotive Repair
Comments: