Honda of Serramonte Reviews

It is awesome! My request for my camry maintenance . Was done on time.

Clean, professional, knowledgeable staff. Was there to provide service not buy a car.

Recently purchased an used suv at Honda of Serramonte. Sales person Kris did a phenomenal job and caring for my questions and needs of what type of vehicle I was looking for. Although I wish they didn t sell used cars with that low of a tire treads (less than half tread life) But that s my fault for not checking. No negotiations on prices sucks too but I needed a vehicle quick. Everything was going well till the end of the paper signing. Finance manager jimmy was cool in the beginning until he tried to sell me the warranty. He was very pushy. I declined the warranty and instantly the vibes changed. I almost back out the deal. But again I needed a car quick. Would I ever buy a car there again? Would not be my first choice.

After a terrible customer service at the Honda SF dealership, we decided to pay the Serramonte location a visit to see if things would move more swiftly as well as receiving a better customer service. After spending 5 minutes with Edmund, we know that he was a man of action and integrity. We are very pleased with the customer service and felt that he listened to our needs and made sure that all of our needs were taken care of. He's a man of action and has also made sure to follow-up with us after the purchase to make sure that we're happy with the car. If you are thinking of buying a Honda car, then go directly to the Serramonte location.

This review is concerning the service department. I write it half for the random reader, and half for the owners/managers, as it seems that they read these with fair consistency, and there were a couple issues that they may want to know about (I would, were I in their shoes).

The service itself went completely as planned. Staff was friendly and helpful. Shuttle service was convenient. 5-stars for these.

One star off for the following reason. Upon picking up my vehicle, I was told that the tread on my tires was down to 65%. I had the tires replaced at an extremely reputable tire shop with extremely reputable and highly recommended tires ~500 miles ago. There is absolutely no chance they're down to anything near 65%. You can tell they're brand new just by looking at them. I don't know how this is measured, or if this type of estimate is a tactic to get people to buy tires more frequently than necessary, or what, but it seemed a little dishonest in any case.

The second star comes off as a result of the multi-point inspection provided with service. According to this inspection, all of my fluids (break fluid, engine coolant, washer fluid levels, etc.) were in proper working order. However, immediately after picking up my vehicle (30 seconds after), I found that the washer fluid tank was empty. I knew it was low going into the shop, and of course it's not their fault that it had run out, but it makes me wonder whether any of the other things included in the inspection were actually checked - some of which might actually matter. I understand that this inspection is sort of a courtesy, and I don't take it for granted. But if I'm being told that something has has been checked and is good to go, when really it hasn't and isn't? That's an issue. It seems in this case, someone was just checking boxes to finish the paperwork.

These are small issues, but on a general level, people who don't know much about cars (myself included) are always worried about getting ripped off during vehicle service. As inconsequential as my issues are, they are the sorts of things that factor into that paranoia.

I also overheard something being said when dropping the vehicle off about a few of their technicians simply not showing up for work in the morning. I don't know if that's true or not, and I may have misheard or misunderstood, so I didn't let it affect my rating here, but it's fairly unprofessional if it is the case. It didn't seem to affect my service timeline, but thought it was worth mentioning.

Overall, definitely satisfied with the requested service and the staff. But by my lights, there were a few little integrity issues that could be improved. I'll be back, but I'll be vigilant.

They were efficient, respectful, and was able to get my car in an hour. They did the oil change, car rotation and surprised and thankful they did a complimentary inspection too. Also, they honored my 10% off coupon for services.

Very attentive to details and the salesperson equipped me with all the information i need to purchase

I originally came here with my husband with the intention of buying a Honda Pilot from a different dealership. I just wanted to test drive a Honda Pilot and this was the closest Honda to our home. But when we got there, we met Gene and he helped us purchase our new Honda Odyssey. As a growing family of four, the Honda Odyssey felt like a better fit for our family then the Honda Pilot. Gene was not pushy at all. In fact he answered all of our questions and found us a great deal on our Honda Odyssey. We're very happy with our new car as well as with the continued customer service from Serramonte Honda. I've already recommended to my family to go to that dealership. My dad is already looking at the Honda accord or the Honda CRV.

Worst deal I ever made in my life

Please save your money, beware when sign the paperwork, ask about return policy within 2 days or 200miles, don t let them delined it for you. they don t do a good job to service the car before they sell it. BEWARE!!!

Eric took care of everything fast and easy, I would definitely recommend going to him with any of your problems, he ll make sure everything is taken care of in a timely matter.

Dear Honda Management:

I am writing today to thank you for an excellent customer service experience.

Nice people and they do good job on change Oil on our Hondafit2015 they also do the recall fix on our car at the same time and it takes only a half day! Thanks Honda Serramonte!

Thomas was a huge help with our first car purchase. The entire process went smoothly. All the staff were kind and friendly. We had a pleasant experience here.

It was a quick and easy process with this dealership. I went and told them what I'm looking for what I'm willing to pay and they made it happen in minutes.

Long wait just to drop off. I had an appointment but still waited over half an hour! I tried to get someone but they were unconcerned. I was basically told I just had to keep waiting and no one was willing to break from what they were doing. I guess they never heard of the concept "Customers First".

Fast and quick service. Service rep Eric Chau was very nice to work with. Over all a good experience and got my car back in a fairly short period of time. Love my Honda Accord.

They lost are star cause I had an appointment and yet it took so long to wait in line to drop off my vehicle.... like an hour long. Time is precious and if it is expected to take this long, this should be told to clients in advance. I try to avoid this place as much as I can but sometimes it is necessary.

Where do i start?! It seems like NO ONE answers the phone there! i needed to get an apt for my airbag recall... finally got tired of leaving voicemails will no call backs i went to the dealership in person to get an apt. the girl at the front desk seemed pretty unhappy to be working there but i did get an apt.
i did have a question about my cars paint recall(I own a 2010 honda civic coupe) she directed me to the guys out there in service and they told me to bring it in any day monday-friday... finally got a day off and they directed me to GAVA body shop to get pictures done for the recall to see if i qualify ...1 month later i get a call from GAVA telling me i can drop my car off at honda and they will pick it up...

get to honda monday morning 7am there is a line i wait patiently to get help once i received some help the guy wasn't very helpful it's like he wanted me to assume what i was suppose to do! thats very irritating in the morning... then he didn't even give me a paper saying i dropped off my car!

so finally Darrel wilson(i believe that's his name) helped me with everything and reassured me about the whole experience... that man is a gem and this place is lucky to have him! He is the only reason why i am even giving this place 2 stars because the customer service there just isn't that great from my experience

Oil change and service was great. The shuttle service they offer is terrible though! Don't bother trying to take it. I waited for an hour and a half and missed a ton of work trying to get the shuttle to and from the dealership.

EDIT 11/13/19: Darrell was so helpful when something sounded off with my car after my oil change. Excellent commitment to making things right!

We needed a new car for our expanding family and Constance made that happen for us! The process took some time, but less time than any other car buying experience we ve had and at nine months pregnant that s important. There was never any pressure to purchase which was nice. We love our new odyssey. Thank you Constance!

I was doing my windows shopping for my first new car, and I was interested in the Honda Civic, that is why I come to Honda of Serramonte! Guess what? I actually purchased the car at the same day! The reason for that is my salespersons did the fantasy job! He explained everything in the car, let me test drive the car twice and meet my monthly budget! I can't find any excuse to go home without my Civic! I am very happy with their service!!!

Went in for an oil change and they did my airbag recall as well, so I don't have to come back for my second appointment. What a nice surprise, thanks Freddy and Darrell!

I purchased my 2011 Honda Fit from Honda of Serramonte and have always had great service from the friendly helpful staff. Oliver is my service guy. He's friendly and always provides excellent advice to keep my car running at its best! I plan to purchase my next Honda from this dealership and continue my service at this location.

Happy Customer!

Made an appointment with James M. In the service department for maintainance service on my civic. He's very polite and professional. My car was serviced promptly.

bad service, bad phone operator, don't buy car from that dealer!!!

Service Advisor Darrell Wilson is amazing! He always does a great job getting me the best deal possible and making my experience at Honda enjoyable.

The service was quick, all of the staff were friendly and they washed my car.

This past Monday I didn t expext for me to end my day with a car, I started going to Victory Honda at first liking and leaning to get the 2018 Honda Accord sport sedan, I wasn t pleased because of the price and didn t want to work with me but I continued my search because Honda victory was trying to get me for my money.....So I went to serramonte Honda dealer ship and Eric Wu took care of me, told him what I was looking for and what I can afford so little did I know from the help of financial senior Jose they were awesome and made my decision alil easier. Mind you I was a wreck because this is my first car ever. With that said I recommend going here and try your luck but from my behalf I felt like I came out winning. Good luck

Experience was quick and painless. We got a great deal and the staff was professional and courteous. I would buy another car from this dealership. I would recommend it to my friends and family.

I bought a 2017 Accord from Honda of Serramonte. Their price was better than all the other dealerships in Bay Area. The vehicle purchase process was a breeze and I had my car ready to drive out of the lot in no time. The only problem with the dealership is that the service center is short staffed on weekends and you have to wait for a long time to get you car serviced even if you have an appointment. Also some of the salesmen seems to be unexperienced.

I was very impressed with their service. They were more concerned about my needs more than its commission. It was hands on and very professional. I thank the team at Serramonte Honda. Erick Wu you rock sir. Again thank you everyone at Serramonte Honda.

Emergency shut off engine light came on. Brought it in that day and they replaced my push button which should of lasted me longer than 3years. I have a 2016 Fit. Was so happy they could take me without an appointment and on short notice

I had a great experience at Honda of Serramonte. Thanks to the wonderful sales and financial people, I was able to get exactly what I wanted!

Last week we came over here after over hour drive - least our new Accord for my stepfather.We inquired the price over the internet 1st, by reading all those reviews kind worry... . however, the service that we got was 100% positive and was great. we left the dealership after hour and half with a smile and a great deal.
this is the 1st brand new car for my stepfather.
we will be back for our next new Honda.

I had a good experience purchasing a car from this dealership. The employees were nice, informative and not overly pushy. The process was fast and smooth, I would recommend this location.

Sales staff very friendly and helpful. Great shopping experience. Great cars.

Took my Vehicle in for routine maintenance, I had an appointment, and it was extremely busy. However the staff there told me I could leave my vehicle and they would give me a call once they checked it in. They called me and performed the maintenance that I requested and there were no issues. It was a great experience from beginning to end. I recommend their business.

I love Honda of Serramonte, I have always experienced a great service here

Horrible service. After test driving two vehicles we wanted to drive another vehicle and the sales person had us wait over 10 mins in the cold before we decided to leave. Never go back

Very courteous and fast, even though I had no appointment . A job well done. Thank you.

Excellent ! Teddy was nice and quick! Job well done

The whole staff was very friendly. Simon and Chris, who helped me, were very accommodating and efficient.

The entire staff is amazing! Daryl is so energetic and fun & Razo is very professional and knows his work! I wouldn't take my car anywhere else.

Professional and prompt service. Staff showed and recommended without overreach. Will use the service again.

Felt like they were honest and nice. I had previously been to places where I felt like I was being ripped off. Customer service by Eric was amazing. Will be going there for my services from now on.

great place. very good customer service. everything is quite accurate.

Service Rep Oliver V., is knowlegeable, accommodating, and helpful

So excited to have purchased a new car from this dealer. This was my first new car and I was nervous to go in to a dealer. Giann walked me through the whole process, made sure that I understood everything and got exactly the car that I wanted. Would definitely recommend!!

My experience recently with my vehicle was 100% satisfied. The adviser give all the my car needs was nice to call me and let me know what needs and also technician.

To: Zahi Abukhader of Honda Serramonte! we are very pleased to meet you!

We enjoy the service and interaction level of Zahi, he's very accessible and approachable (especially, even on his days off) which all customers would love the kind of service and shoppers would require. He explained the car we are looking for from $$$ spending to performance (A-Z).

Not only we will be shopping again from Honda of Serramonte we will be making sure that friends & family looking for car shop there as well!.

It's people like Willy Calderon that makes me a regular at Honda Serramonte.The customer service was superb and I had an amazing service experience throughout the process. The service industry need more people like Willy. Great..Superb..Excellent...Honda Serramonte is taking customer service to the next level...

Bobbie Santos, you are awesome. Great service and Bobbie is very efficient, nice and very helpful.

Marcin was great, our purchase happened very smooth and fast with no strings attached. I'm very happy with the way Marcin helped.

Oliver is very knowledgeable of the product presented to him. Him and the entire team/staff makes you feel welcome. We've been here multiple times and every visit was great. Keep up the good job.

Eric Tom was my Service consultant for
my honda pilot and he s cery professional and highly recommended!!!! keep up the good work Eric!

Great customer service, wonderful experience, no pressure, big inventory, quick service.

I purchased a new car from Serramonte Honda and couldn't be more happy. Tony Chen in sales and Denzo in the Finance Department went above and beyond to make me and my wife feel comfortable and confident in our purchase. Both really take the time to listen to you and help you find what you're looking for. This is what truly great customer service looks like, I highly recommend visiting Serramonte Honda and seeing Tony and Denzo if you're in the market for a new Honda!

I purchased my 2017 Honda Sport at Honda of Serramonte and received the best customer service from Jose Castro. The experience was pleasant and fast.

the advisor Radley friendly helping out to solve the problem I experienced with the vehicle. he setup the meeting with the tech and let me to demonstrate the issue and the problem is solved so far.

Radley is the best of the best. Extremely helpful and does a great job every time!

Very poor experience trying to negotiate a price for a Honda Civic with Tamu, Internet sales rep. I emailed all the details of what I wanted with the car and first I got call where he hadn t even read the email. Then I get an email with a price that didn t include the add-ons I specifically requested in my email. Then when I again told him I wanted an all-in, out-the-door price, I got a ridiculously high quote, with the add-ons marked up well above the MSRP on Honda s website. When I questioned that, I was told that it s because they include installation. Really? How much does it cost to install all-season floor mats or a trunk tray??! At the same time, we were negotiating with Honda of Oakland s internet sales dept and they were very reasonable with their quotes. Serramonte - you need to up your game in internet sales if you expect to compete with other dealers in the Bay Area.

Bobby in the service department is awesome. I love that I can schedule my appointments with a specific service rep - ask for Bobby!

This place is huge! They got everything! The staff is extremely friendly and you hardly wait; they have refreshments regardless. They explain everything, very transparent.

I had bad experience withe this dealers
I bought 2009 Honda Odyssey drove it out the lot got on the free way the gas light came on it was heavy traffic and i had to drive hour and half to get home
I thought its like any dealer when you purchase a car the fill up a tanke of ges so I didn't pay attention to the gas cage.
Second day enjoing driving the car found out the car vibrating after 60 M/h speed stopped by mechanic to find out who ever did the service to the car didn't balance the tires so i had to do it my self.
In the fact I waited for this car 2 hours to be ready because it was at the service department for safety inspections but I think the didn't do right was not safe .
And the finance manager wasn't nice at all .

If you want the great service go to Bobby Santos at Honda of Serramonte.

Darryl was great once again. I went in for an oil change but then found out I had to do a bunch of other things to it, too. I ended up spending a bunch of money, but it was all worth it. Honda Serramonte is always great at taking care of my 2010 Accord. Thanks!

Hello, it was a great experience buying pre-certified Honda Accord EXL. Jose Castro was my sales representative, he did a good job in assisting me choosing what I wanted. Entire staff was friendly and welcoming. I will continue my business with Honda of Serramonte in future.

Bobby is great and very helpful. He explained to me the reason why my car need the replacement bags and its importance.

I had a wonderful experience at Honda of Serramonte. Amid the COVID-19 restrictions they were accommodating and professional. I knew what I wanted when I walked in and my sales person Abbas made it happen. He was a pleasure to work with and I couldn't be happier with my new Honda Fit Sport. Thank you!

Awesome staff very friendly thank you very much to Omar, Dannah and Yang Wang i appriciate all your help.

I have the excellent experience to obtain information of the car, financing questions and excellent test drive experience with the Sales and Lease Consultant (Nelson Tam from Honda of Serramonte)

New tires and oil change within 2 hours! Friendly and helpful service every time.

Had a great experience at Serramonte Honda. Abbas Shirazi helped us from start to finish. It was a pleasure working wit him!

Good customer service and very helpful. Also Love the way they treat their customers... So Thankful for the great service

Came in for Service, Xavier was friendly, informative and clear on taking care of our vehicle. Always a pleasant experience here! Thank you.

I went into Serramonte Honda for the airbag recall. The service I received was of extremely high quality. I was helped by Bobbie Santos. I would have thought because the safety recall was "free" to me, that I would receive less helpful service. But that was not the case. Bobbie did a full inspection of my car, to check that everything was OK (he gave honest feedback that all was good. I highly value honesty in my car mechanic). I also was given a complimentary car wash, which was very much appreciated. I received excellent and honest service, and will be sure to return in the future. I even offered Bobbie a tip, and he declined. To me this exemplifies providing good service for the sake of good service. Which is hard to find. Thank you Bobbie and the Honda Serramonte team.

The service was completed on time. The technician was very friendly and helpful. They answered my questions very well. I highly recommend time for service at this location.

Great customer service. They had my car serviced in a good amount of time.

Darrell, my service advisor, was top notch and very informative about what was going on with my vehicle. He has helped me before and each time, he has provided nothing but the best service possible. Thank you so much Darrell!

I bought a 2019 Honda HRV a couple of weeks ago. The salesman who assisted me, Nathan, did a great job answering my questions even though he just started in his position. If he didn't know he asked Ethan or Chris and got my answers. Everyone was nice and it was a good experience.

Zahi is the man to see about getting into a new car. Me and my mom had a great experience with this guy and he was very friendly helpful and respectful.... The service Zahi provided was excellent.