My appointment was for 10 o clock. It was for a re...

My appointment was for 10 o clock. It was for a recall. When asked they told me it would take approximately 2 hours. I was picked up and waited for a text. After 3 hours I called and got a machine. I texted to the number I was given and never got a response. I returned 5 hours later to the the supervisor not sure if my car was done. When I expressed my surprise I was told that others stayed and waited for their cars. I wasn t told that was a condition on the speed at which my car got fixed. I felt I should have been told this. When I arrived no one was working because they were receiving Christmas bonuses out front in the showroom. This was why he had to go find and get my car which he said couldn t be washed because the guys were out in the front receiving their bonuses. I was very unhappy with my treatment and service.