Phil W

Review of Hoffman Audi

Based on the responsiveness and genuine offer to f...

Based on the responsiveness and genuine offer to fix their error I've revised the rating to 4 stars. I truly appreciate the dealership responding, apologizing, and offering to make it right! To me that's a sign of quality customer service. Ultimately, I'm more interested in this not happening again rather than trying to fix the slight error. I think 3 stars is unfair at this point.

My original 3 star review is below:
As a disclaimer: I'm very particular about my car's paint. I brought the car to one of the best detailers in the state and had paint correction done and a top of the line ceramic coating applied shortly after having the car delivered. I take my time and wash and detail my car very carefully by hand.

For those that don't want to read much - the service was performed and, against my wishes, the car was washed and now has a less than perfect finish.

Audi offers a complimentary car wash when you have your car serviced. I brought my car in for the 10K mile service and to get my summer tires put on. I specifically asked to NOT receive the wash for three reasons. First because I'm very particular and have heard bad things about car washes at dealers (not Hoffman in particular). Second because I know that I will put much more effort and care into washing my car than anyone else washing it and, finally, if someone was going to accidentally scratch or hurt the finish of the car then I would rather it be me.

Turns out my car was washed and now has scratches where the finish was previously perfect. The fact my request was forgotten or ignored is very dissettling. Fortunately the service was completed!