I have purchased 4 cars from Melissa @ Hendrick Honda. Melissa is professional, knowledgeable and a very very pleasant person to do business with. The process of purchasing a car through Melissa is indeed enjoyable.
Great service experience at Hendrick Honda. Many thanks to Dave Nichols for his friendly and professional help!
I must say, car shopping is not one of my favorite things to do, but my salesperson REBECCA ROSEBORO made it so comfortable, I can honestly say this was my BEST EXPERIENCE purchasing a vehicle EVER. Rebecca wasn't pushy and worked hard to make sure I was pleased with my decision. If you are in the market for a new or used vehicle and want to work with someone who treats you like a person and not a number, go see REBECCA TODAY!!!
Hendricks Honda on South Boulevard in Charlotte, NC without a doubt was my best car shopping experience I have ever had! From the minute I drove on the lot they made me feel like I was #1. The salesperson Amael Penhwar with his knowledge and genuine commitment to getting me the best deal showed from the time he introduced himself to me and then shaking my hand congratulating me on purchasing a great car. I got a 2016 Honda Accord Sport I love it!!!
I want to give a shout out to General Sales Manager Scott McLane as well, he worked with me and went above and beyond to find me the best price.
I would definitely would recommend Hendricks Honda to anyone who wants a great car and to get the best price and experience great customer service as well.
I did not have an appointment but drove up and was immediately assisted. Danny Cannon checked to see if they had the parts and informed us it would be about an hour and a half. He then arranged to have a driver take us to the shops down the street which was really nice instead of waiting in a waiting room. Everyone was so friendly, courteous and the service was great.
Don Gunn has done my service work for many years. He is great at what he does and cares about his customers. He is an asset to Hendrick Honda South. Thanks again Don!
My new vehicle purchasing experience with Garrett Vaughn was absolutely amazing. The process was easy and smooth and I am overly satisfied with my new Pilot! I suggest anyone looking for a new car request him as he is one of the best there and very easy to work with. I will most likely be returning again in the future for any other vehicle purchase. He made sure the car I wanted was cleaned, gassed up and presentable to an eye of perfection. Thank you so much Hendrick Honda and Garrett Vaughn for helping me with new Honda!
RONNIE RUSSELL - Hendrick Honda South Blvd, Charlotte NC. If you are looking for someone to go out of their way to give you customer service- HE IS THE MAN! I went in unsure of my options and went home with a beautiful Civic. I m grateful to have had the opportunity to work with him and I would not hesitate to go back. If you re on the market, make sure you ask for RONNIE RUSSELL. You will not be disappointed.
I received notification from HONDA that there was a recall on the passenger side airbag I called Hendrick Honda and the brought me in within 24 hours, provided me a loaner for 24 hours while they worked on the car. Attention to detail, personable and great service.
Hendrick is the best. They are on time, knowledgable, and go the extra mile. We have been customers for 15 years.
Don is our service consultant. He is always helpful. He knows right away what our cars need. We are very pleased with his abilities to diagnose any issues we have. Reliable and consistent.
I always look forward to having my car serviced at Hendrick Honda. Mr. Dennis Sanford is always pleasant and treats me as if I am his most important customer. I always get VIP treatment. I am very pleased with the work done each time that I take in my 2003 Odessey. I never have to worry about unnecessary work or dishonest trade of any kind. Mr. Sanford always keeps me abreast the status of my car. Thanks Dennis :) Doris Monroe
Take your Honda to Hendrick Honda for exceptional customer service and excellent repairs!
I bought my 4th car from Hendrick Honda this week. They always make car buying a smooth experience. Each time I look at other dealerships, but they always come up with the best price and without the same pressure other dealerships put on me. I worked with Chip Chamberlain and he did a great job!
Melissa Evans was truly a great help in finding a vehicle. I expressed to her what I was looking for in a car. She searched and gave me several options. Her last choice was the one I was looking for. She was very professional and answered my questions. I highly recommends Hendricks Honda and Melissa if you need a car.
Fantastic experience. Staff was friendly, facilities were comfortable, service was prompt, and cost for battery replacement was reasonable. Very happy.
Mr. ROY MATTOX was amazing! He was very knowledgeable about the vehicle and very patient. He was kind and easy to talk to. I came from SC to see this vehicle and it was worth every mile. Hendrick has a larger more varied inventory and excellent customer service! Would drive back for service just because.
I used to work there and have purchased several cars there, as well as sent many, many referrals to this dealership. I go in today needing a part replaced, my fault, and now with the so called service director, my business and money is no longer appreciated there. I was always told I was a member of the family there, but today showed me I'm a number just like everyone else. With a person like that, the competition will be very easy to go to from now on. Remember, you do have a choice in Charlotte and the surrounding area, steer clear of the big name dealership and go to where you will be appreciated, not a place where you feel that way only until you are approved and drive off, then you no longer matter. Ex employee and customer since 1999. Doesn't take much to run off a customer and they don't even care that they did.
I had a pleasant experience at Hendrick Honda. Despite the shortage in inventory my salesman, Sam Calman, kept in contact with me and found me the vehicle I wanted. Everyone I delt with was very nice and professional.
I've been coming to Hendrick Honda since 2003 to buy and have my vehicles serviced. Dave Thomas is an excellent service advisor and he has always been very thorough, attentive to detail, pleasant, and professional during each visit. He explains any issue in great detail along with the importance of keeping my vehicle serviced. I'm sure the other service advisors are great, but I always opt to have Dave Thomas as mine. You won't be disappointed!
Went in this morning for an oil change . Great service and I was in and out with courteous assistance . Also they were very aware of keeping their customers safe during this unsettling time and followed guidelines to sanitize the interior of the car. I would highly recommend them.
Very friendly staff. Helpful and considerate of your time and needs.
I ve been using Hendrick Honda to service our 2 cars now for the past 8 years. They are really top notch. Their service technicians are all very nice and knowledgeable. I ve always felt I could trust them with our cars. My last service visit was 2 days ago and Jon Sullivan was the Service Technician who assisted me. He was great, very professional and provided me expert advice on my car service needs while saving me some $$. I highly recommend this place.
We had a terrific experience at Hendrick Honda. Katie was incredibly knowledgable about the car, and provided very straightforward and easy to understand information. Our Honda is terrific and buying it couldn't have been more pleasant. Thanks to Katie and the Hendrick Honda team!
This is the second time I have shopped at Hendrick Honda on South Boulevard Charlotte NC. Manny Dasilva was my sales consultant both times. I was happy with everything from the test drive to the sale. No pressure and everyone involved was very professional. Now I'm the proud owner of a 2019 Honda Odyssey and 2020 civic sport. I would recommend anyone shopping for a vehicle to contact Manny at Hendrick Honda .
Jeffrey Smith has been my service advisor since we moved to the area 15 months ago. Again, Thursday Jeffrey went out of his way to accommodate my needs and make sure the car was properly taken care of. In the 15 months I have nothing but the highest praise for the work done at Hendricks Honda on South Blvd. Thank you again to Jeffrey Smith and the crew at Hendricks Honda.
We have been using Hendrick Honda since 2006. We have always had excellent service and everyone has been very friendly and professional.
I highly recommend Adam Jones.He was very professional,knowledgeable and easy to work with. Very Courteous, first class customer service. Highly recommend shopping here if you re in the market for a good new car.Our experience has been amazing with the Hendrick Honda group at the South. Blvd location.
I had a frustrating and questionable experience with an internet sales manager. I was quoted for a specific car with a black interior, and when I arrived I was surprised to see that it was gray. This wasn't a big deal in itself, but the sales manager proceeded to tell me this is what I had asked for. I did not appreciate being lied to and walked away on the spot. I calmed down and returned the next day to purchase the vehicle - I was upset by principle but frankly the deal was great. Hendrick Honda seems to have the largest presence and inventory but they shouldn't let that undermine improvements to service and the buying experience.
Today my experience with HARRISON TOTHEROW and ALEX ALEGRIA were the best I have ever had in this car dealership business. I've been to quite a few dealerships and to say the least they were horrible but not the experience I had today. These two men ALEX being in the financial department and HARRISON my car salesman were the best and they provided great knowledge of the veichles and they gave me the up most in customer service. I will only be purchasing from this dealership and working with these two. Also they had me laughing which is always good when u know your going to be there for a while. They also made a way for me when I doubted myself because of my credit but they made it happen and within 24 hours I walked out in my brand new 2017 HONDA CIVIC EX which I absolutely LOVE.
I CANT THANK YOU GUYS ENOUGH, I'M SUPER HAPPY AND PLEASED AND I HOPE TO DO BUSINESS WITH I IN THE FUTURE . And I will be recommending family and friends.
Awesome job guys
Happy Customer
Ashley Jones
I brought my Civic in for an oil change. Casey was so professional, and he had me in and out of there in an hour. It was pouring rain when it was time to leave and they even brought my vehicle inside the garage area, so that I did not have to go outside. Appreciated that!
Thank you, Troy Rivens for the GREAT Service you provided for me at Hendricks Honda.
Michelle Holsey
We walked into Honda today and got so lucky to meet Chip Chamberlin. He was extremely Thorough and patient as he walked us through the vehicles we were inquiring about. He spoke eloquently and was very knowledgeable. Chip was able to explain how many unique features the new Honda s have to offer. The safety features were truly top of the line. It is so easy to get lost during the punch list of options and features but not with Chip. He took his time to truly explore the car with us and TEACH us about each feature. We test drove the car and he took us on a journey through the cars many qualities. Because of chip we grew to love the car. I have honestly never had a better experience at a car dealership. He did not pressure us but instead guided us in choosing the best option for us that we would be happy with! I wish I had Mr. Hendricks number myself to let him know what a valuable employee he has working at his establishment. In a world full of chaos right now it was such a nice experience to work with someone so personable, positive and genuine. Thank you Chip for making our car shopping experience and day better than expected!
Donald Gunn was very helpful in my visit at hendrick honda on friday August 19,2016
Thank you so much to Tanner and Jason for the best experience today! They made the process quick and easy with a smile, even during this difficult time. They answered my endless questions and helped me find the perfect fit! Thank you guys!
Steve Bagwell is very rude didn't even want to give me his card. Had to grab 1 off his desk to write this review. Bottom line he left me to go help someone else.
I had the pleasure of working with Harrison Totherow for my recent purchase of a pre-owned Lexus they had on the lot. He went above and beyond to make sure my needs were taken care of and made the whole process extremely hassle free. If you're in the Charlotte area and looking for a car, I would highly recommend you give him a chance to put you in a great car for a great price.
despite restrictions , a safe and enjoyable experience
If you come to this dealership, I highly recommend seeing Tony Howsare. He is one of the most honest, trustworthy, and professional salesman I have ever dealt with. He is a no pressure type guy and I love this since I despise going to dealerships where you feel like you are dead prey and hawks come swarming over you when you walk in. I highly recommend him to all my friends and family. If you are in the market for a vehicle, go see him!!! keep up the great work Tony!!!!
Always love bringing my car through the service drive with Dennis Sanford. He is quick and a pleasure to speak with. He only suggests the absolutely necessary repairs or adjustments I need to make on my car. When he is not there everyone is amiable so I feel comfortable bringing my business to anyone in that service area!
I brought my car in for its regular service, and as always Daniel Smith took great care of me! He's been my advisor since I bought my civic, and I definitely would recommend him to anyone taking their car in for any service. He's very friendly and explains everything that was done to the car and answered all of my questions!
I always have a wonderful experience at Hendrick Honda.
This time I had my car in for a NC Inspection. Andrea Bedoya-Perez always goes above and beyond in customer service. She is very thorough and explains everything very clearly. She is top notch at what she does. She always takes a sincere interest in me and my family. I am happy to work with her and the Honda team.
The Internet Sales Manager, Sam Landers, lived up to the used car sales person stereotype. I called him on his cell phone at 7:00 am expressing my interest in a vehicle and I asked when would be a good time to come look at it. He confirmed it that the vehicle was available but needed to check recall details. I made it clear I could meet him there 1st thing. Sam said he was 45 minutes away from the dealership and he would call me either way as soon as he had answers. By 10:15 am I hadnt heard from him so I sent him a direct email asking details and for confirmationon the 11:15 AM appointment the Internet chat representative set up with me the day before. 30 minutes went by and still no response, I called him and he said the car was sold, my exact words were, "that's a bummer, I really liked that car" and then he hung up on me. I was stunned that he didn't call back. An hour later I received a phone call from Hendrix, they asked about my time horizon and trade in and was told I would hear back very soon. 4 hours later I received an email from another Hendrix employee stating the vehicle was sold. Bottom line is don't over promise and under deliver and most of all don't hang up on prospects.
Hendrick Honda Charlotte is a great place to find your perfect car new or used! The sales team is so helpful and kind! They are also amazing with service and detailed work! I recommend all my friends and family to Hendrick Honda Charlotte
Andrea is great!! Always nice and welcoming with a smile. Takes great care of me every time!!
Ronnie Lopez is your go to guy to buy a car !. Ronnie Lopez has great customer service .My experience was amazing.Thank you Ronnie Lopez and the Hendrick Honda Family.
My service adviser, Dennis Sanford, was exceptional. He greeted me with a positive energy and ensured I was comfortable while waiting for my car to be serviced. My service was quick and timely, and Dennis also gifted me with a complimentary car wash. Thank you for your outstanding service, Dennis! The next time my oil needs changed, I'll be back.
I think Hendrick Honda service department is very professional and the technicians is very knowledgeable about Honda vehicles. Need more percentage off on coupons.
My oil change took 2.5 hours even though I had an appointment. Additionally I asked if I could use another Honda dealerships coupon for a free tire rotation and even though I was told yes, I was still charged for the service because it was another dealerships coupon. If there was another dealership closer I wouldn t come to this one.
I visited Hendrick Honda on South Blvd on 8/31/20 for 140k maintenance on a car. I have been to the shop before but not for work on this particular car. As usual, I requested Hendrick Honda s best service technician, in my opinion, Mr Dan Cannon. I had a 12pm appointment, but needed to drop my car off earlier to take care of something that unexpectedly came up.
Dan was gracious and willing to accommodate me by allowing me to leave the car in the lot and then when my original appointed time came up at 12pm he took the time to call me to discuss the Specific service I need. Additionally, when Dan called me to say the Car was ready, I arrived there when he was out to Lunch. His service advisor next to him as well as a couple of other employees took over and closed me out so I didn t have to wait. So all in all, I had a great experience this day with my car and I was equally as happy that they found no major issues and didn t make something up to pad their wallet, as many other car services have done with my car.
I would like to thank Hendrick Honda, Dan Cannon and his colleagues for another great service experience.
Dean S.
Everyone friendly..Ken Hill ,salesperson, was outstanding - patient and took time to explain all aspects of the car and purchase
I brought my CRV to Clarissa Parks for the installation of options that I had bought at the time of purchase. Clarissa was friendly and polite. She called me when the service was completed and I got my car back sooner than expected.
The service was completed quickly and efficiently. My service advisor Andrea did a great job explaining what would be completed at this appointment and what would need to happen at the next visit.
Melissa was great. She answered all of our questions
Melissa Evans and team are great! She answered all my questions and didn't miss a beat even when I changed my mind about some things midway through the process. She was low key with no high pressure tactics. Can't say enough good things about
her. Love my new CRV!
Richard Peacock made my car purchasing experience this past weekend at Hendrick Honda an enjoyable experience. Not only did he negotiate a fair price, he took the time, after the purchase, to completely review all the operations of the car with me the next morning when I returned to drive the car home. He walked me through all the blue tooth and electronic features and had me set-up several telephone speed dials and radio station presets to ensure that I understood the steps. I came away satisfied with my new CRV and the service and respect given to me by Mr. Peacock and everyone I associated with during my experience.
Fantastic Experience!! I came to Hendrick Honda after my Fit was totaled in a recent accident. I had purchased my totaled Fit at Scott Clark Honda and the experience was horrible. I decided to give Hendrick a try and I was completely blown away by the complete difference in treatment that I received. Brad was exceptional and went above and beyond to help me with everything that I needed. A+++++++++++++++
Had a great experience at Hendricks Honda today. Went to go get a service and was quoted less than a stand alone mechanic for some extensive work.
My wife and I have now made multiple trips to visit Andrea at Hendrick Honda on South Blvd, and she consistently delivers THE HIGHEST LEVEL of customer service. Andrea inspires confidence that our car is being maintained in tip-top condition without a single doubt or worry that we're being "sold" repairs which aren't necessary or wise to tackle before they grow into something bigger. Going forward, we will continue specifically requesting Andrea's help any time we go in for service.
Andrea is a jewel. She inspects, explains, explores! I feel very safe in her care. Used a loaner car for evening and Michelle went out of her with care. And laughs!
I had the best experience here at Hendrick Honda. I went to another car lot...which was the least concerned about helping get a new car. I went where I could trust a few weeks later, RONNIE RUSSELL WAS A GREAT SALESMAN!!! Everything I doubted he said we can make it happen and he did just that and more!!! Best car buying experience ever! RONNIE RUSSELL IS YOUR GO TO GUY !!!
Garrett Vaughn was a tremendous help with his vast knowledge of Honda s and the car industry.
These are all great guys, and excellent service. Its no wonder that Hendrick Honda cars are mostly all i see on the road. They are very nice and professional people.
Completed the work quickly. Service rep was very courteous.
There are other Honda dealerships much closer to our home, but we're devoted to Hendrick Honda! Without a doubt, they're second to none. From the moment we step on the lot, we're treated like family. We never wonder if we've gotten a good deal or if we could have gotten a better one somewhere else. We know the folks at Hendrick will always treat us right. We purchased the first of our 4 Honda's in 2002 and are happy to see the same folks still working there today. We've had the pleasure of dealing with Gus Forbes and Kelvin Parsons for years. Both are such an asset to the Hendrick family. If they tell you something, you can rest assured it's the truth. They stand behind what they say and take such pride in their work. With our most recent purchase, we discovered our precious salesman had been promoted to management and we had the pleasure of working with a new salesman, Mr. Mon Nguyen. Mr. Nguyen possesses those same unique qualities that make the Hendrick team special. Saying he went the extra mile to insure our satisfaction is such an understatement. He did more than anyone could have ever expected or even thought to expect. Of course, that is typical of Hendrick Honda. Their customer service is simply amazing!!! I just can't say enough about the Hendrick experience. It's one of the few businesses left where you feel appreciated and you get a superior product at a reasonable price.
This was an absolutely amazing experience! I am a busy professional, no time for price hassle games. Went to this dealership simply because I knew I wanted a reliable Honda Accord and was assisted by CHRISTIAN SKINNER. He was friendly, patient and knowledgeable. He encouraged me to test drive a V6 (my preferred engine) and after 3 hours of deliberation, I was sold! I have been driving my new Honda Accord without issue...it reminds me of my former Mercedes E500 (minus those noisy hydraulics) and I absolutely love it!!!! To add to my fabulous experience, JOSEPH GAMATI (Financial Manager) is a casual, no nonsense, knowledgeable dude with a straight forward attitude. For me...I don't have much time to waste. I'm a very busy lady and truly appreciated all of the information and assistance of this team. We closed the deal at midnight and it was one of the most enjoyable business negotiations I've had in years! KUDOS TO THIS DEALERSHIP! You deserve the BEST recognition! I will definitely return for my next vehicle and you'd better believe, I'll be reaching out to Christian! :)
Melissa Evans is awesome. We live 2 hrs away from her dealership, but have bought 3 vehicles from her because it s always worth the trip!
Car was in an accident. Body job was good but my wheels came back with yellowish substance on them and car was out of alignment
Overall great experience, everyone was very friendly and polite. Masks were worn but in waiting area, not as much with customers. Timely and professional, proud to be apart of the Hendricks family.
Visited location 3 times reporting an issue and paid for various suggested repairs - only to be informed I should just buy a new car. Their quote to repair instead was outrageous. I visited another location a day later and was assisted with repairs for less than half of what I was originally quoted. In addition, the other location didn't pressure me to buy a new vehicle.
Sure, I'm out of the money I've paid South Blvd thus far when it didn't resolve my issue. But lesson learned, this place is to be avoided.
UPDATE:
Yeah, your director lied to you. No new engine needed nor was a new vehicle. Your actions and response certainly don't encourage a return or brand loyalty. Good thing is I never have to do business with you again.
Bought a new Accord EXL through the internet department. Quick, easy and painless. Everything was done online. Went to pick up the car and it only took a little more than an hour to go over the car and paperwork and I was out of there. Highly recommend them.
I was in a bit of a pickle when my old car stopped working. Up until my stop at Hendrick Honda, my car shopping experience had been quite anxiety-inducing. I spoke with Jessica Johnson and she helped show me what my options were, very helpful and not pushy. When I ended up leasing a new 2016 Accord, she proved to be very knowledgeable about the vehicle and very helpful with getting all of the paperwork finished. I was in a new car the day after my first visit. If you are looking for a new car, you can't go wrong with a Honda, and Jessica Johnson would be first on my list of stops. Very knowledgeable and great to work with.
I had a great experience at Hendrick Honda. My car needed work done. I was going to Priority Honda and they changed to Hall Honda and the service was not the same. So, I switched to Hendrick Honda. They were so professional. I could instantly tell the difference. They provided me with a free loaner car until the work was done on my car. Jennifer kept in touch to let me know what needed to be done and they also gave me a 10% discount. Going and coming was a fast process, no wait time at all. I will definitely be back.
The service was very good and completed in a short amount of time. I
have been going to Hendrick with my car for 10 years and have always
had a good result.
William Hulse
Richard Peacock is GREAT!! He listened to exactly what features I wanted, didn't push to "up sell" me and provided a great car with a comfortable payment. I highly recommend Hendrick Honda and Richard to anyone looking for a new car!
My visit only lasted about an hour even though it was very busy. Donald Gunn did not try to sell me anything else but what I came to get repaired. Was also about $25 cheaper than estimate from another dealer. Overall, a good experience. I would come back for more repairs if needed (I hope not),
I went in to see my options about a new car and was helped by Dylan Kaplan. He was incredibly knowledgeable and helpful in helping me decide which car would be best for me when I trade in soon! Everything he explained was easily understood and his professional manner made me feel confident in my choice to come to Honda!
Great first experience with Hendrick Honda. My boyfriend and I just bought a 2015 Honda Accord Sport from NED HINDI. Ned was amazing. Very patient as Jeff and I went by several times before actually purchasing a vehicle. Each time we stopped by, Ned was very patient and full of great advice. He made the car buying process painless and easy. We definitely would reccommend NED and Hendrick Honda!
Purchased vehicle through Costco Auto buying program. Brad was great to deal with. All promised made were kept. The whole process only took a quick two hours including test drive, and signing the paperwork and loan. Would definitely come back again.
The service consultant (Jeff) gave me my keys back and said car was fixed after I was there about 2 hours. When I got back into the car, the engine light was still on. A service manager (I think), helped me and made sure he could clear the code that it was actually fixed. When taking it back to maintenance, they realized it was not fixed. I was there about two more hours and they finally gave me a loner to go home because it turned out to be a more complicated issue. I don't know what the service manager's name is but he was very helpful.
This was the BEST experience I've ever had!!! I worked with Troy Rivens and Gus Forbes from start to finish. Not once did they leave our side or guessing the next steps. I walked in knowing EXACTLY want I wanted and Troy/Gus made sure I didn't leave until I had just that. I'm still on cloud 9, thanks guys!!!
Chip Chamberlin took incredible care of us. We really appreciate the time and the detailed explanations. Buying from him was an easy decision. Having him takes the dealership to a completely new and higher customer service level.
Awesome customer service very quick and efficient two and a half hours that's all it took me would definitely recommend.
Dave Thomas handled my recent oil change appointment quickly and efficiently. Great service!
Andrea was my service rep and she was very professional and very sensitive to my concerns. I brought the car in to have the timing belt changed since the car had 157,000 miles on my Honda Accord. She addressed that issue and made me aware of other issues that we decided to have done. I was apprised of the cost ahead of time. Overall, the work performed was a good preventative maintenance for a multitude of issues resulting from age. I feel better that those were addressed at what I felt was a reasonable charge.
First of all I d like to say I hate internet hate, however a very bad situation arose this week with this dealership.
I took my daughter there Nov 21 to look at a used Honda Civic I d seen on their website. My daughter is 16 and ready to find a car, we have been looking for a Civic for over a month that matched what she liked. Upon arriving we met sales person Charles M. English was not his first language, we are a very well travelled family so that did not concern us in the least, to begin with.
Charles showed us the Civic and that it had a sold sticker from the day prior to our visit. We were late, it was our problem someone beat us to the car.
Charles however was sure he could find us another Honda in our price range for my daughter. I was open minded though knowing they didn t have any comparable listed on their website but again maybe something came in.
Charles got his sheet of used cars out and we looked through it, there wasn t anything we were interested in but he insisted we look at an accord 2k over our price.
Our family has owned Civics and Accords, we love them.
So when Charles took us to see the accord we had to walk to the dealership next door which I think is Hendrick also, we go thru the back lot and I see no Honda s, clearly Charles is lost. He asks others who work there where the car is and they look as puzzled as us following him around on a cold day.
It turned out the accord was back where we started right where we parked and where our search with Charles started. The accord was out of our price range and not what we wanted but finally found so we could leave but Charles begged us one more minute, so we are polite, we go in and he runs a search like we did at home finding the same thing we had, they just didn t have anything for us. We are ready to bolt as we are heading to other car dealers. Yet again, give me one minute, now a manager appears, he understands us completely and he knows he hS nothing for us so we leave.
Two days later our family is watching a movie in the theatre 40 miles from this dealership.
Charles calls and says the Civic we wanted is back for sale, the person buying it couldn t finance it, only 8k but ok I bite, if we come now I tell him will you hold it and we will take it.
So we leave the movie, our choice but $39 down drain, to run down to pay for the car, I suppose you know what I am about to say, the car was still sold!!!!!!!!!!! He knows it when we arrive, my daughter is distraught, our very rare holiday day ruined.........Charles tries once again to show us his list of cars, he says look here 2014 and 2013 Civics for the same price as the 2012 we want only that he is looking in the mileage column not the price column, i point this out and he holds his head and says oh no, totally mad I just walk away, Charles says nothing, the family is upset, and my 16 year old says as we leave the parking lot, why is it that she knows more about their cars than their salesman does?
Today I got a call from a woman at the dealership calling to see if we were coming back to see Charles to buy a car, now she must know I ve called the General Manager and the Used Car Manager and left a message to call me, she heard my story this morning before 10am and was very apologetic however I ve not heard another word since, no return calls, no nothing.
I ve been telling my friends how awful my experience was and so so many have said oh I could have told you not to go there, then they have their own stories to tell, how do they stay in business?
I truly have a connection with Hendrick, he had leukemia the same time as my best friend and they shared the same doctor, I would see him getting treatments the same time my friend did, I wanted to give the benefit of the doubt, he survived my best friend did not, I participated in bone marrow drives for Hendrick, but I will not return to that dealership ever again!
Easy going experience where the dealer made a great effort to find the right deal for me and they accomplished it.
I had a great experience buying a preowned car from Hendrick. Especially, Mike was very cooperative all through the process, from test driving to final clean up of car. Very courteous sales agent. Also, the team helped me to take the car even if the financed check was delayed due to holidays. Thanks again!!
Overall this was one of the best car buying experiences my wife and I have ever had. Jay and Robert were great, we would highly recommend.
Jim Borrows is great!
He treat you like family.
He does a good job of educating about the process and giving you the best quality.
hendrickhonda.com
