Jody Cranford

Review of Hendrick Honda Charlotte

The Internet Sales Manager, Sam Landers, lived up ...

The Internet Sales Manager, Sam Landers, lived up to the used car sales person stereotype. I called him on his cell phone at 7:00 am expressing my interest in a vehicle and I asked when would be a good time to come look at it. He confirmed it that the vehicle was available but needed to check recall details. I made it clear I could meet him there 1st thing. Sam said he was 45 minutes away from the dealership and he would call me either way as soon as he had answers. By 10:15 am I hadnt heard from him so I sent him a direct email asking details and for confirmationon the 11:15 AM appointment the Internet chat representative set up with me the day before. 30 minutes went by and still no response, I called him and he said the car was sold, my exact words were, "that's a bummer, I really liked that car" and then he hung up on me. I was stunned that he didn't call back. An hour later I received a phone call from Hendrix, they asked about my time horizon and trade in and was told I would hear back very soon. 4 hours later I received an email from another Hendrix employee stating the vehicle was sold. Bottom line is don't over promise and under deliver and most of all don't hang up on prospects.