Hendrick Honda Charlotte Reviews

Smooth seamless experience leading my 2019 Odyssey. Working with Malachi is always a pleasure.

I recently purchased a car from the Honda dealership and my experience was fantastic. A friend of mine suggested that I try getting a car from there and after multiple failed attempts of getting a car from other dealerships I was hesitant because of my experiences with other places but decided to try anyway. From beginning to end the customer service was exceptional!!. The car dealer who helped me was RAPHAEL. I explained to him the struggles of me trying to get a car and he assured me that he could figure something out for me and HE DID JUST THAT!! I recommend EVERYONE that needs a vehicle to go to the Honda dealership and when you go ask for RAPHAEL you will not be disappointed!!!

Hendrick Honda in North Carolina, specifically their team member, Chip Chamberlin was a pleasure to work with. Chip s service oriented demeanor towards us, his customer, was exceptional as we discerned what vehicle would be best for our new teenage driver. Chip was extremely professional and dependable. Our experience and interaction with Chip and Hendrick Honda was the best we ve ever encountered!!

I have an older model Accord and take it semi regularly for oil changes and needed repairs. My service advisor who assists me is the only reason I keep going back. Andrea Bodoya is knowledgable and explains any issues the arise and she understands that sometimes all repairs can't be done in one day due to $$$ but explains which are the most important. She's helpful and always willing to go above and beyond.

Not only am I blessed to work here, but I also am a customer. I m an eight time Honda owner and my eight purchase was here at Hendrick Honda.

I totally believe in the product before I even start in the car business.

Dennis Sanford at Hendrick Honda did a fabulous job of explaining how long the repair work would take. Hendrick is a wonderful Honda Dealership. I have only good things to say about all of the staff. While I was waiting I had time to visit the new car showroom and to relax in a rocking chair. Several helpful staff members helped me find the new but popular HR-V SUV. Dennis is very nice and an energetic worker! I would highly recommend Dennis and all of the staff at Hendrick Honda!

Good time to say thank you Mr Chip you are the best person thank you, thank you, thank you for all your support and your time to talk to us your are a professional God bless you Merry Christmas and Happy New Year 2020

Waited the time they said it would take and the service man let me know it was almost done Great service. I was disappointed that Dennis was laid off. He has provided such wonderful customer service that our family keeps coming there to buy our cars. We have bought 4 cars in no our family from Hendrick because of the excellent customer service Dennis provides. I hope you bring him back after the economic effects of Covid 19 is done. 4-30-20 update to post. Received response:Thanks Bill! We are glad that we were able to help you out! One thing though, Dennis is still on the team and we haven't laid anyone off because of Covid. My Response: You have in fact laid Dennis off and I I just hope that he comes back. To say that you have not laid anyone off is a false statement made to have Hendrick look better. That is not necessary, just bring him back please.
4-30-20 Edit - I am sorry for commenting that Dennis was laid off. I was misinformed and he called me today. Thank you for the quick response to my comment and I love Hendrick Honda.

Very friendly and fast. Outstanding waiting area...

Tony was a perfect salesman who took time to make sure we knew how to work all the new technology. This is the third car we have bought from him because he is so reliable.

great experience, manny and scott went out of their way to make sure I left Hendrick Honda with a good car that I could afford. Manny was very professional and honest, he didn't try to get me to go above my budget, I appreciate his honesty! Have already recommended Hendrick to all my friends that are looking for a car.

Sales Manager SEAN McLane and Salesman JAY LEVIN were both extremely helpful in getting my wife and I set up with a lease on a new Honda Accord. Sean came into the office just to help us get set up and make sure we were taken care of. Jay helped us get a car with a color that we preferred when we didn't think it was going to be possible. Just overall, a wonderful experience.

Worst experience I ve ever had in a car dealership. When my wife and I weren t ready to make a decision after less than 24 hours without even having all of the information we needed to make an informed decision, they called us and told us they didn t want our business anymore. Even after spending more than 6 hours in their dealership trying to get our questions answered. Would not recommend if you want a low pressure buying experience.

I contacted well over half a dozen dealerships from the Triad all the way down to Myrtle Beach trying to find not only the best deal, but a dealership that was interested in meeting MY NEEDS and not the old tired tactics of new car dealers from the dark ages prior to the open information era of the internet and social media. Hendrick Honda was up front and genuine during all correspondence with me and gave me everything I asked for. No gimmicks. No taglines. No vague promises to lure me to the dealership. No games. All the praise in the world goes to Malachi in sales, Nate the general manager, and Samuel in the Internet Sales department. It was such a simple and pleasant transaction. Look forward to the next one guys! Thanks!!

Dave Thomas was my service rep for the 15,000 mile service on my 2015 Honda. He was thorough, efficient, and very professional. I had to return the following day to have service check a noise that the ac fan was making. He quickly took my car to the service department. It was something very minor that he said should have been done the previous day. He was very busy but had me out of there in less than 30 minutes. I was so appreciative of his excellent customer service.

Stan Lynch took great care of our vehicle. Very pleased with the service and communication.

It was absolutely fantastic experience with Hendrick Honda thanks to Israel. He was there from the beginning providing excellent service! Israel is very knowledgeable, always supportive! Already leased 2nd car from there, just because its a place where you want to go again and again.

I had a fabulous experience with the individuals at Hendrick Honda! I worked with Paul York and he was tremendously helpful throughout the entire process. He allowed us to find the best deal possible, all while taking the time to get to know us and support us. Definitely look for Paul when you visit!

-Tianna Butler

i want to take the time an thank Hendrick Honda for everything they done for me an my family.The experience that i got there was amazing, Got my 4th car from them an i felt like i was part of a family.Over the past 7 years Chris Robinson and Sean McLean help me an my family get at least more than 20 New cars.The service at Hendricks Honda in south blvd is great i will never change dealership.they are like part of my family an i love them.so thank you for everything.hope to see everyone soon.

Had an amazing experience at Hendrick Honda! Shout out to them and there amazing team! Jay Levin and Tony Howsare are the best!! Can t forget the BEST big boss, Criss Cross!!!!!!!!!!!!!!!! Thank you!!!!!!! Y all are awesome!!!!

Came in today with my wifes 2019 CRV for a 15,ooo mile service. Great job as always.Danny Cannon called me up two days before to tell me there was a factory recall, and that I would be there about two hours or so.Great service.

My wife and I just bought a 2020 Honda CR-V from Chip Chamberlain at Hendrick Honda. We agreed that it was the best car buying experience we have ever had. Chip was a pleasure to deal with and really made the car buying process easy. Chip was professional, knowledgeable, and genuinely cared about getting you the best deal. We highly recommend Chip and Hendrick Honda of South Charlotte.

I had a wonderful experience at Hendrick Honda! Everyone was very helpful and friendly. Chris Wilson was the salesman that helped me. He did an excellent job answering all of my questions and going above and beyond to help me buy the perfect car for a great deal! I would definitely without a doubt recommend this dealership to others! Thank you all so much! :)

This company worked very well with me in completing all of my requirements. However when I went to pick my car up it looked like somebody kicked the running board and the bottom of the drivers door there was mud all over it and scratches which I know we re not there when I drop the car off. Just washed my car two weeks ago and I am meticulous, ask anybody. Somebody is supposed to get back with me to see about replacing that but I haven t heard back since picking up my car yesterday. Somebody called me back today (12/7) and they are going to take care of it. So I m very impressed and have changed my rating to five star.

Everyone there treat you very nice everyone helps and great to there customers recommend everyone that has any need for any type of service rather buying or need anything from this location highly recommend Hendrick Honda on South blvd........

Clarissa Parks did an excellent job this week! I brought my car in and had work done and when I left there was a very loud noise that was not there before. Once I contacted Don Gunn who is always very helpful, he and Clarissa did everything they could to ensure when I brought my car back that the experience was a success. Clarissa even followed up with my the next day to make sure that the noise was still gone after they repaired it.

I also want to mention that I have worked 2 years now in partnership with Hendrick Honda on sponsorship for a local 5K that benefits area schools. They are a huge supporter of local youth and I believe that says a lot about how they feel about the community. Overall a very good group of people to work with on all levels from buying, maintenance and community involvement.

First time buying a car on my own and had a great experience! Everyone was extremely helpful, and I recommend asking for Ken Hill, who will provide you with outstanding service and is very knowledgeable/ genuinely great guy! Not your typical pushy salesmen at this dealership, everyone was kind, understanding, and passionate towards helping me get the best car and deal for me. I plan on coming back in the future and recommend those looking for a great and affordable car deals to visit Hendrick Honda!

Clarissa Parks is an excellent service rep. My husband and I always have a positive experience.

BRAD THOMPSON was fantastic. He is young and I am a senior, but that didn't matter. He made me feel very comfortable, no pressure at all. I will recommend him to all of my friends.

My service advisor Don Gunn kept me updated on the service repair of my Accord. I appreciate how they let you know what is going on and how much longer it will take, so I wasn t left wondering about those things. Everyone there was very friendly and courteous. Most importantly, my car is running beautifully. Thanks to the great service techs at Hendrick Honda. I will always recommend Hendrick Honda for your service needs.

Shane Bowles and Manny da Silva are the perrenial favorites when car shopping. You won't find a better manager/salesman combo. Thanks for another amazing experience.

My experience at Hendrick Honda was excellent. Mr. Chip Chamberlin was very professional and helped us pick out the perfect car for my daughter. On a scale of 1-10 the overall service was a 10!

I love Hondas but it's the service department that has brought me back to this dealership for over twenty years. Clarissa Parks is the public face of the service department. She's knowledgeable, patient and very kind to explain to an old lady what is going on. I do appreciate her.

Chris Robinson, made this the best car buying experience ever! No pressure, just straight forward understanding what the customer is looking for and deliver on it!

RONNIE RUSSELL is the man. Came in and was taken care of immediately. He even Called numerous times to make sure I was pleased after the purchase. Highly recommend. Will be buying my next car from him.

I had a great experience at Hendrick Honda. My sales person Teresa was great. She worked with me and we found something that fit my needs and I love. She gave me step by step updates and provided the best customer service. She was genuine and kept it real me. She even followed up with me in the weeks after my purchase. I would recommend everyone to check them out and ask for Teresa.

Excellent experience as usual. Troy Givens was great to work with and the ultimate professional.

My daughter just started a new job and was assigned a position in Charlotte. We have no family or friends in the area. She needed a car as soon as she arrived in town. I worked with Jess Johnson. She was able to complete all the details of the purchase with me (in CA) via phone and e-mail, prior to my daughter arriving in NC. Jess even offered to pick my daughter up after her first day of training and bring her to the dealership. If that wasn't enough, my daughter was released from work an hour late. My daughter wasn't able to talk to me or Jess. An hour after her scheduled end time, I called Jess to let her know that it wasn't going to work out that day. Just as Jess answered and I asked if she had heard from my daughter, Jess said my daughter was calling her. I hung up. In a few minutes my daughter called me as I was setting up alternate plans in my head. My daughter told me she was in the car with Jess. I asked, "Jess?" She said yes. Jess had waited at my daughter's work for over an hour!

Jess got my daughter to the dealership. Both Jess and the finance manager worked past closing time to complete the sale.

Jess didn't know me or my daughter. She didn't wait at the dealership for a call from my daughter to pick her up. She went to her work and waited, just to make sure my daughter was taken care of. My wife and I are extremely grateful to Jess. This is not service, it is caring. She cared about my daughter.

I cannot say thank you enough.

Very awesome sales Rep , (Ronnie Russell). I m satisfied with my car and he helped me make the right choice , also worked with me getting everything I wanted on my vehicle

Danny Cannon is the nicest and sweetest guy there. He did a great job on my Honda and I would recommend him to any Honda owner. He really cares about his customers. Thanks Dan
-Lindsey Griffin

I had an AMAZING experience yesterday with Israel Rigaud and Michael Donoghue (I'm pretty sure I am not spelling either of their names right) they were extremely courteous and respectful and went the extra mile to help me get into a new car. I have never had such a positive experience in a car dealership and will reccomend them and Hendrick to ANYONE I know shopping for a car!

This is for my wife's car and I wasn't there, but based on the series of angry texts I received relating to how long it took to get her oil changed I can confidently say she was not happy with the experience.

I had a reservation in Winston-Salem on a Saturday at 2pm and experienced car trouble around 10am. So I was totally convinced that I would need to cancel but from my first call to Hendrick (squeezing me in at 11am), to me coming in and speaking with Don and Mr. Peacock, I felt more and more reassured that I could still make it happen. I was able to talk through my service appt. and grab a rental in time to make my reservation and drive back and turn the rental in and get my fixed Element by 5pm. Excellent all around!

My experience was awsome 5 out of5 stars!!!! Especially for mr Tanner Fisher great customer service!!!!!

Brad Thompson was great! Did an excellent job helping me find the car for me and walking me through the process.

Dave Thomas Did great!
Very good place to have your professional car service.
thanks guys

Professional with a capital P. My salesperson, Carlos Coyle, was great. He patiently answered all my questions and never once was pushy. I felt like a valued customer even though I was shopping for an inexpensive vehicle. Dorian, the finance guy, was the same way - no strong-arm up-sell tactics. Overall a terrific experience. I'm really glad I chose Hendrick.

Great service. They identified the problem and made repairs quickly!

Rotated my ties and I never asked for them to be rotated.

Good people goes out of their way for you real business 100%

Went in for a yearly inspection, and the staff was courteous and the service was finished in about the amount of time they told me coming in. Didn't even have to make an appointment because of the low complexity of the service which was nice

I had the pleasure of purchasing a 2018 Honda Accord Sport 2.0 at Hendrick Honda. This is my eighth car from them and MY salesman RONNIE LOPEZ. He is by far the best of the best. He's professional and sensitive to everyone's financial situation. He will work hard to ensure you are happy when you drive away. I highly recommend this location and definitely recommend him!!!

Anyone looking to purchase a Honda, I highly recommend Hendrick Honda of Charlotte. We had a great experience thanks to the BEST salesman, Ned Hindi. You want find a nicer, more genuine guy.

Excellent service. The process was pretty smooth and Justin Bowers took it to another level.

I enjoyed my car buying experience, ask for Ronnie Russell. My salesman had a great personality and wasn't pushy in anyway. He even came and picked me up so my husband and I could look at their inventory. I took my time and made a great decision. Ronnie was there all along giving me different insights, he really listened to what we wanted. In the end we left with a great looking car and peace of mind.

Dennis Sanford is an excellent advisor, made our experience very pleasant and easy going.
We highly recommend their services at Hendricks Honda.

Great experience, Jay and Stewart were an unbelievable duo! Wife and I came in not even sure on the color of our new Pilot but were still out in an hour or so! Very knowledgeable group.

My son Tony Howsare works here and last year he lined me up with a 2018 accord, I live in Wv. Tony picked out my car for me and handled all the paper work and drove the car to Wv for me. I have had so many people stop me when I get out of my car and tell me what a beautiful car I have, and I couldn t agree more, love my car it is pearl white with tinted windows . Thank you Honda and thanks to Tony for my car.

Jon is great! Went in for car inspection for tag renewal. Very quick. Felt safe in waiting room... good social distancing in place - everyone wearing masks.

Stephanie in the service department was very professional and a joy to work with !!

I thought buying a car could never be an easy, pleasant process - but Hendrick certainly proved me wrong! Emily was incredibly kind, patient and thorough with everything I needed and I had an amazing experience with every person I interacted with in every step. Every person I talked to talked about how they wouldn't work for any other dealer, that the Hendrick family is unlike anything else, and that is incredibly obvious by how they interact with each other and how they treat their customers. I am in love with my new car and feel comfortable knowing no matter what questions or issues come up, the Hendrick family will be there to help!

Jeff Kirby gave me excellent one on o e care and guidance. It was a great experience and I love my new crossover!!

They removed all the pecan sap from my car, so it looks like new.

Hendrick Honda makes servicing my Civic a breeze! From start to finish, they keep me informed of my appointment, send me a reminder, check me in quickly, and make sure to review their work and answer any questions before I leave. The reception area is clean and comfortable. Wouldn t go anywhere else. This Honda team at South Blvd.is awesome!

Bought a brand new car 3 weeks ago, and as great and helpful as my sales guy was, the customer service since then has been way less than stellar. Multiple times I found myself desperately missing my 18 year-old car, because anything was better than dealing with the rude, arrogant, and pushy finance department, specifically their brand new finance manager, James Sicuro. I bought one of those extra basic maintenance packages for my car and wanted to cancel. After more than 3 days of emails and calls just to get in touch with the guy, I finally got unprofessional one-sentence or one-word emails back with the word "you" spelled "u". When I eventually had to go all the way to Honda just to cancel I was bullied by the finance manager who thought he could intimidate me into keeping a deal I didn't want. When I still ended up canceling I think he was shocked, which is why he didn't even look at me or shake my hand when I left. I left Honda so upset and in a panic that I didn't do the right thing, even though I did. One other thing I found frustrating was when I finally got to drive the car off the lot my very first day, they left me with less than half a tank of gas. The car is amazing, and my sales guy was great. Other than that, Honda needs to work on customer service.

I wish i could give negative star. I went for my honda Service. But services was not so goo nor the advisor . I had to revist the honda for tire pressure check . Advisor was rude and bad . I felt very bad that entire day because of his rude way
Do not got there

The staff were friendly and professional. I think they are doing their best to be competitive .

Tanner & Joe got the job done expeditiously. Tanner was immediately available upon my arrival with the pre-approval ready; no wait, no delay. Joseph made the whole finance experience the most fun I have ever had signing oversight documents. His personality and interaction made the signing fun and interactive. The test drive, finance and vehicle prep was very efficient. I really appreciated the effort they put forth to get me in and out especially considering the ongoing pandemic. Both gentlemen were very conscientious and effective with the necessary social distancing and diatribe sanitizing. I expect I will be buying here again.

This is such an epic dealership. I especially appreciated Mr. Tanner's assistance. He was very nice, informative, and obviously loving his job! That makes a difference when making such a big decision like buying a car!

Nice place for servicing for your low mileage cars. If you have high mileages cars then go for some minor service here and they will check your vehicle and tell you what need to be done and then you can decide to do it somewhere else if you are not comfortable with their pricing. But must go place once in a while.

Here at Hendrick Honda their service is fantastic and accurate. Customer service is always awesome!

great bunch of people at Hendricks Honda! Both sales and service excel Thank you for all your work to make our experience excellent.

My entire family has purchased cars from this dealership so I already knew how amazing their customer service was and that I would be very well taken care of. I owned a 2003 Honda Accord since I was 17 and never regretted my purchase, as much as I loved my car it was time for an upgrade. RONNIE RUSSELL helped me decide on a 2013 Honda Accord EX-L! He was so helpful and beyond kind to my mother and I, we had way too much fun with him :) and never did he make us feel like we were being forced to purchase something. He just wanted me too find my dream car and I can definitely say I'm so happy with my experience and purchase. I would recommend them to anyone in need of a new vehicle. Thanks again Ronnie :)!

Always and outstanding experience at Hendricks Honda! Jeff Smith is fabulous!! Keep up the great work!!!!

1st class I would recommend buying and having all of my service work done there I don't think it could get any better I will definitely continue to do my business there.

Hands down- best car buying experience I have ever had. I absolutely love my 2013 Honda Accord EX. Melissa took the time to help me make the best decision for me and my family. She was honest, knowledgeable and had a wonderful personality. She took the time to show me everything I needed to know about the vehicle I was purchasing and made it such a fun experience! The vehicle was already priced fairly so no need to fight for a decent price. Ken was wonderful to work with as well. He worked hard to find me an outstanding interest rate and it was worth every minute. We live 2 hours away and they made sure I had a full tank of gas to get me home late at night. Usually I feel taken advantage of leaving a dealership- not this one!!! I will definitely make the drive in the future when the time arrives again and I know who I will be asking for. Melissa you were AWESOME.

Excellent Customer Service by Brad Thompson.
I am not the easiest customer to please, but Brad and the staff at Hendrick Honda were up to the task.
We replaced our 2011 Odyssey with a 2014 Odyssey. It's just what we wanted and needed to tour the US.
Thanks

Fantastic. Chris Wilson and the entire staff were knowledgeable, understanding and genuinely kind; and they all exhibited great customer service the throughout the entire car buying experience.

They were very helpful all of them. I was able to get car I wanted so much!

We worked with Chris Robinson and Gus, the sales manager on the purchase of and Odyssey Touring Elite. Chris and Gus worked very hard to make sure we got a great deal and exactly the car we wanted. Throughout, both gentlemen were extremely professional, helpful, and friendly. I would gladly recommend Hendrick Honda, Chris and Gus.

I have bought lots of vechicles in my career, but not any that rated like the service Stuart, Ryan, Andrew and Mary Jo provided.
They are a group of people that genuinely care about you.
They have earned my business for a life time to come.
Thank you all.

Kind Regards,
trey

Last Friday I had an excellent experience with having a recall service done for my 2002 Honda CRV. I was greeted by my service coordinator, Dave Thomas who promptly got my car in for a recall servicing at no cost to myself. I had plans to take my 3 year old grandson for a ride on the LIght Rail to downtown Charlotte to visit at Imaginon Library while having the car work done. They not only gave me a ride over to the LIght Rail in my own car so that I had a child's car seat to transport my grandson, but they also provided me with a ticket to the Light Rail ride uptown. When I got a call that the service was completed, I rode the Light Rail back to the station and was greeted by a Honda employee, Jamie, who gave us a ride back in my service Honda....with my grandson's carseat! The service was really "over the top". I really appreciate how Honda notified me after all these years to fix a recall problem at no cost to myself, and treated me with the upmost of care and service. Thanks for this kind of first class treatment! PS....I also took advantage of the complimentary car wash on my way out:)

Hendrick Honda is a premier dealership in Charlotte, NC. They have a huge selection of vehicles at fair prices. The customer service is an A+ with salesman, Chip Chamberlin. He goes the extra mile to ensure his customers are driving away completely satisfied in their new car. Chip makes car buying an easy, convenient, and pleasant experience. He is very knowledgeable about the vehicles and never seems pushy. Chip is very professional and goes through all the options in buying a new car. He is very helpful and kind, and I would recommend him to anyone in the market for a new car.

We would not take our vehicles anywhere else but a Hendrick dealership. Always receive 1st Class service. Thanks Dennis for your professional attitude. Well done, Hendrick Honda, South Blvd. Charlotte.

Great service! Don and team are really professionals and regularly deliver services ahead of schedule.

Hendrick Honda made it possible for me to help my friend. They worked with me over the phone thru my travels and we re welcoming when I got
To the store. Their patience and collaboration were stellar. It s a pleasure to work with Jay Levin, Mary Lane and Shane. Thank for making this possible!!!

Amazing dealership staff is great wonderful place to buy a car they worked very hard to get me a car regardless of my credit I highly recommend here

Hendrick Honda has serviced our family for years and we have enjoyed owning an Accord and two Odysseys purchased through them. They have always been very helpful and their service is first class. Thank you

I was in the market for a car and was referred by a friend to work with Ronnie Russell. His expertise in car sales was superb! He was attentive to what I wanted in a car ensuring that I had the things that were important to me before purchasing my car. Ronnie is professional, trustworthy, hardworking and very attentive to customer needs. I highly recommend Ronnie Russell if you are in the market to purchase a car.

I worked with Sean Smith to locate and purchase a pre-owned car from Hendrick. As the above 5 Stars indicate, my experience and results were the best.
Having purchased 2 vehicles previously from Hendrick Honda South Boulevard, I knew to expect this.
Sean was a pleasure to work with and he worked hard to make sure I got what I wanted.
A big Thanks.

Very pleasant experience as always. Everyone is helpful and courteous. I won't take my Honda anywhere else!!