Hendersen Webb Reviews

Stay away! Far away! I would give them a negitive stars if I could. I lived here for over 3 years. I had so many issues with management and service issues. Let s start from the beginning. The day I moved in there was still people working in my apt. Leasing office said it was ready so we arrive with the moving truck and there were people still in my apt working on it. I wish this was the worse of my problems. From there on out every month I had to call
Maintence for a different issue. Like everyone else I had to call several times for the issue. Took so much time out of my day just to get a simple thing fixed. Ohh my friends it gets much better. They would send Maintence randomly for things to fix as well that I never called about. Came home one day and found a used gloves that clean out my sink still sitting there with the hair that was down there from the pervious tenant. Of course management could careless when you call and they say ohh we are sorry. Only gets better from here. Enjoying my day and look down and see Roaches!!!! Now mind you I m very ocd and you can do surgery on the floor. They saidthere Person who sprays only does it twice a month and I fell into the part of having to wait two weeks. Sorry not living with those things so I went out and spent my own money and sprayed. Summer time comes and occasionally will find some snakes in the house but I do
Live near the wooded area and expect that. You think they would come and remove it. You guess right my friends nope! They said sorry nothing we can do and that s what to expect living on the bottom floor. So guess who removed them. Me!!!! Pay close attention to this part. If you have lived here over the few years I m sure you heard on the news about a stabbing. Guess where that took place!! RIGHT NEXT DOOR to me. Who doesn t love waking up to cops banging the doors at 3am on a Wednesday. I really wish this is where it ends but here s where it gets really fun. I decided enough of the rent race and I m at that point where I m going to buy a house. So excited and stressed about the whole thing cause we all have heard it s a process. So I call Henderson Webb and told them hey I haven t renewed my lease this year because I bought a house. Now mind you I use to live in saddlebrook which if you can afford 200 more a month do it!!!! I loved it there but needed to save some money for a house. So I go down to the leasing office to get this straighten out and the lady at the office on cranbrook said ohh you good they will just let you out since your only going to be 15 days into a new lease. I would understand if it was months but really 15 days. Mind you I have never made one late payment in 3 years and it was full Rent not subsided. She said just call
In to customer service and let them know. The customer service lady tells Me ohh sorry you just missed the cut off and have to pay three months! What!!?? I explained to her I never signed a new lease for the year. She goes on to tell me ohh it auto renews. I never got anything about that. Mind you the years before I went and signed the leases like you do at every rental place. So wrote several messages to management and they just send me a generic letter of say you have a few options. Find someone to take the lease over or pay us three month. Keep in mind most rental places when you do buy a house in Maryland will let you out of your lease early with no penalty. Needless to say I will be contacting BBB and have already seeked legal action towards them. I offered for them to keep my security deposit and I paid for the full month of sept which is fine but they will not work with you. Please stay away!

I called About my ac being out while it s 99 degrees outside. I asked when is the soonest someone could be here because i have Children and it s very hot. The guy on the phone said i don t know you will have to wait and see. Like how do you not know time frames then i asked Is there anyway i can talk directly to someone he said nope have to wait then hung up on me. Bad business for sure

This is by far the worst place I every lived. My neighbors kids jump and run across the floor all day and night. They also bang on the walls and leave trash in the hall ways and at the main entrance. So now all the stray animals live in front of the building. The mouse problem is unbarrable that I had to buy containers to keep bothering all my things from getting destroyed. I have made calls since I moved in to things to be fixed and 5 months later they still no fixed. I'm counting down the months so I can move out of this ghetto ass place. It never felt like home, I feel dirty just being here. Thank goodness I'm buying a house soon. Please, don't move in any of there properties because you will live will rodents and loud neighbors. Oh yeah they don't fix anything or take complaints seriously.

Don t move here all of their complexes are crappy. Getting a hold of them, forget about it! I had my heat off for days and they did nothing.

My first time handling everything by myself I honestly think it went ok. The customer service skills ms.Stacey and the other lady has was fair. Never had a problem from either one of the workers. Only problem I had was the lack of sources that I needed. Meaning I asked them days before my move in day what I need to get approved and they gave me wrong information. Also no one ever answers the phone. I ve watch ms Stacey hang up the phone when it would rang. Other then that everything was everything

Very quick move-in. Very nice people. Very prompt about answering the phone

Rent price is what got me this place and I have been greatly satisfied by both staff and maintenance. Customer Service is their priority and it shows. Maintenance repairs are done right the 1st time and the crew very polite. Local area has nice shops with some good eateries.

Had to call the emergency maintenance line after a 10 minute recording I finally get the ring to only be put on hold for almost 15 minutes to be answered by a really rude guy and then I told him that i cant turn off the water and only way to stop it was by holding it. Right now i have been prisoner in my bathroom for over an hour and half. My arm killing me. But maintenance was very nice.
Next then to complain about it the laundry room they tell you to call them when somebody leaves their clothes in there more than a day...then they tell you they can't do anything and maintenance is not allowed to take the clothes out but you are also not allowed to touch the person's clothes so i had to wait almost a week until the lazy person finally took them out. And ur asking why didnt i take it to the laundry place well beacuse i already put money on that stupid card.
Oh and best part they want me to find out who doing it (time to become undercover Detective) and write a complaint on who did it so they can send them a letter. I also complian about how they use the laundry in the middle of the night banging the door against the big metal trash can thats wake my kids up. They did nothing about that.
Build always smells like weed in the hallways. There are grown men and teenagers always hanging around the place. Drug deals right outside and on the streets. Some people just walk outside smoking it like it's no big deal. They dont even try to hide it. The townhouses behind our apartments always filled our dumpsters with their trash and then we have nowhere to put our trash at.
We are supposed to have security I have never seen them, I don't even know if we still have them.
But over all I do love the size of my apartment.

This is a good community, good place to live, staff and maintenance come out quickly and on time.

(Cockeysville/Timonium) This is the WORST AND UNPROFESSIONAL apartment complex to live in. You call for a maintenance request and they come to you when they want you to. They re-rented my apartment without asking us about if we wanted to renew our lease. The walls are super thin! I can literally hear my neighbors phone vibrating in the middle of the night!! Absolute worse. Do not waste your time or money.

My experience today was great. I was satisfied with everything I saw in the apartment. I was satisfied with everything Ms Janelle told me about the apartment. I would definitely recommend to a friend.

I have been here for two years and have had no issues, maintenance comes quickly, if everything goes well I'll stay another year

Terrible place. Lots of mice and cocroach in it. If you care for your health and your children's health, please please do not rent here.

OMG THEY ALL GIVE 90,000,000,000,000%... TO THEIR TENET'S ETC WONDERFUL FOLKS ;-)

I hope they go out of business, garbage people with not a single honest employee on staff.

I was a long time resident at the apartments in Cockeysville and loved the size of my apartment. I had a few issues in the past but nothing major that would make me want to move if I hadn't purchased a home.

I ve Lived here for three years and I love my community! Such a peaceful place to raise my daughters

I have been a resident for Hendersen Webb for over 10 years and can t be happier anywhere else. Rent is reasonable, customer service is great, always work with you. Community is close to a lot of places, safety is great and it s well kept. Maintenance problems always done on time. They are always friendly and respectful.

I've had no problems its pretty kid friendly and maitenance is wonderful, they fix everything right away. not sure why all the bad reviews, our property manager is awesome!

IF I COULD GIVE THIS NEGATIVE STARS I WOULD. Apartments are infested with mice and bugs. Noisy neighbors that have caused countless sleepless nights from loud music, banging and stomping. Rental office & maintenance are a JOKE!!! Car was broken into and stole my belongings. There was also a supposed stabbing on 9.5.18 around midnight at Kings Crossing and blood was EVERYWHERE! Even after police left there was still blood everywhere and was not cleaned up until THE MORNING AFTER. Have yet to hear if they caught the suspects and Henderson Webb have kept it hush hush. This was just my experiences visiting my boyfriend AND I DONT EVEN LIVE HERE. Disgusting and in humane living conditions. The owner should be ashamed of himself renting apartments like this. Absolutely appalling.

This is the worst place to live ever. My building has lost hot water more than a dozen times just this year alone. This company offers no type of credit with your rent when this issue is consistent. I am so over this place I cannot wait until August to move out of this god awful place. Please Please Please do yourself a favor and DO NOT move here!!!!!!

I moved into Cranbrook Hills last year and have been very satisfied with my apartment so far. My girlfriend likes the renovated kitchen.

Very satisfied withy new place! Maintenance is prompt, leasing agents were very professional and helpful.

Enjoyed my 4 yrs. in my apartment, as well as my neighbors. Maintenance always came in a timely manner. Also Janelle was very helpful to me during the transfer process.

Contractor came to clean my airducts yesterday track mud through my apartment its on my carpet they didn't put the screen in correctly back in my window now I'm being told i have to pay for my carpet to be cleaned they won't come put the screen back my window in because its an emergency they don't care about the tenants they make sure they get this 1075 from me every month Henderson and Webb is the worst

AVOID. Unprofessional staff. No hot water/heat in the winter. Cockroach ridden.

I moved into the apartments 2 years ago. No issues except for the past 4 months.

I can only assume a new property manager began working and this is how I was treated -

Will forcibly evict a veteran if they discover you were in the military. Will not explain their complaints except in vague terms. Will not reply to direct letters except with canned messages. Customer Service is a joke and will not do anything to assist. Will not work with anyone with a full time job (Office hours are 9am - 5pm M-F no weekends)

Would not recommend to anyone.

Mr. Dorien, The maintenance supervisor and his staff are very professional and very courteous. The are always willing to help and they do a great job. Henderson Webbs Management should be proud of these men and the job they do. Please take care of these guys, they are well worth what they make if not more. They are an asset to Henderson Webbs staff.

Do not rent from you from customer service to maintenance they all are horrible! The staff does not care about their tenants! Their very money hungry and are legally scamming their tenants through the effed up leasing agreement!

I've been a resident with HWI for over 15 years. I have resided in three of their properties, my current residence is Wintergreen Apartments. I LOVE Wintergreen!! My community is peaceful and always clean. Maintenance has always been prompt and efficient. I would definitely recommend.

Stole money from me on 2 occasions now and had to go through my bank to get it back. DO NOT trust these people.

The apartment is amazing it was clean well fixed great help from all the employes

Rossbrooke Service Manager rolled up in front of my building today blanketing the entire front lawn with insecticide. No notices, no permit and when asked he said received a call to get rid of Bees. The Bees he killed were Carpenter Bees, the male of the species has no Stinger. People sit on the lawn to watch sunsets, kids play on the lawn and often times people BBQ as well. Would be nice to get a heads up that Management gave the OK to do something which would impact human, animal and environmental health but better yet, if due diligence was performed about the Bee species itself, the tenant who called in the complaint would probably have retracted it. Additionally, Management would have saved money by avoiding the continued expense by hiring a professional service coming tomorrow to poison their underground burrows. Again, harmless bees, nobody informed, money being pissed into the wind and in the end it'll be the tenants who will absorb the cost not the profits going to the owner. Understand, the only bad Bee in a time where Colony Collapse is common is a dead one. Without Pollinators, people would face starvation

The neighbors are friendly and there are many children in our complex.The playground should be updated and cleaned for the children. Most maintenance staff are professional. Most of the customer service representatives are respectful.

Rent is over rated. Better deal private renting. You will pay for convenience. There are many shops, restaurants, schools and library close by.

It upsets me when I come home and see holes in my wall. There was a note stating "changing intercom system until 2 PM". I arrived home at 3:30. Holes are still in the wall. I had to take pictures for proof. Henderson Webb will charge outrageous fees. Most of the time notices are not given before hand. Staff will walk in and out of your unit as they please.

At least cameras are cheap on Amazon!

I have had a better experience at Hendersen-Webb than with most of my previous private landlords. At present I have a gem of a dedicated maintenance worker who takes pride in his work. Complaints against other tenants are taken seriously. The landlord strives to make it's tenants happy.

I really love my apt, my building everyone get along, keep clean, I love my apt kept nice and clean no bugs

Moving into the apartment was great! The staff were so friendly, and they made the whole process enjoyable. I would definitely recommend living her to anyone. We have loved it so far!

It cheap for the area but customer service is the worst and maintance is lazy. Forget winter they don't shovel their plowing is one pass with pick up in 3 days i been two years my apartment isn't bad but i have had friends come and go and the horror i have seen. I saving for a house so this will do until then i can't wait

I ve lived at the timbers apartments in Catonsville going on 2 years. The staff is always very helpful and professional. The maintenance staff is always ready and available to help. Grounds are always well maintained which makes it a friendly atmosphere for kids and pets.

So, I've seen some conflicting reviews. But so far maintenance has been prompt. The online and I'm person payment options are nice and easy to use. The neighborhood is calm. Everyone I've met so far has been nice. I'm happy with my junior one bedroom! Kings Mill is a perfect start for me.

ZERO STARS, READ IN FULL FOR YOUR BENEFIT!!! Shower water slow up to nearly nothing, can barely wash your hands! Water floods kitchen floor everyday! Air conditioning goes up and blows hot air, they come to fix it and the fix lasts 3 days to a week! Bge bill raises due to the air being broken! Also they have an unordinary lease agreement that requires you to let them know 3 months in advance that you aren t renewing the lease (most others are 2 months). Leasing Office serves absolutely no purpose due to the fact you can t talk to anyone in person when you have an issue, you have to write a letter and wait 10 days for a response!

first of all i am not the type of person to write reviews however i am beyond frustrated and i want to warn future residents seeking affordable housing; maintence is horrible, since the buildings are not maintained well and when called the job is done in an unsatisfactory manor many issues with your apartment occur. There must be a lot of other residents calling because there is always a "we apologize for the delay we are expierencing a high call volume" when you need EMERGENCY maintence. Upon first moving in even the clean-up job done before was poor and I had to finish the job myself. I really wouldnt reccomend this stressful company

I lived here for just under a yr and I am excited for it to come to an end. The apartment complex is dirty. I have seen rats/mice and and out of the complex. Always trash filled and on the floor. Everything looks good until you touch it and they are broken, windows, doors, closet, lights everything is just falling apart. Then there is the customer service....there is none if you have a problem you will have to figure it out on your own. They do not assist with noise complaint nor do they care or assist with any maintenance. All in all terrible area terrible support and if you have not signed yet DONT!

I am so disappointed and frustrated with Henderson Webb as a whole specially the Wellington Gate Apartments. The customer service within this company is horrible to say the least. Eureka and the other lady in the leasing office is extremely unprofessional the whole establishment is unprofessional.
I have been living in the Wellginton Gate apartments since April 2016 and I have has nothing but problems. As I have stated in a previous review every time it rained my roof leaked at it took over three months to have the roof fixed. It wasn t foxed until after my son slipped in a puddle. No one from management reached out to me to apologize or even acknowledge the incident still to this day.
My roof was cracked not only online in the living room but multiple places in kitchen and bedroom. The company came to fix the roof and just covered the cracks. I could see the roof itself was cracking and needed to be fixed not patched up, but of course it wasn t. I sent a letter to management asking to be relocated early April, and I still haven t heard anything. I stated in the letter that I feared the roof would eventually fall, but nothing, because resident safety is clearly not important.
Also in my letter I explained that there is a mice infestation in my apartment. Droppings are everywhere no matter how much I bleach and clean. I pay MaidPro to clean my apartment. Even with professional cleaning I still have a serve mice problem. This place is literally a mice motel. Not to mention the ants and spiders. Every once and a while they sent out a exterminator who leaves the cheap mice traps and poison around the apartment. The exterminator always says they will be back in a week to do a second treatment they NEVER return. It s ridiculous because the rent is not cheap especially for what you have to put up with.
The customer service call center is a complete joke and those people are rude and clearly untrained. Every time I call I get the run around, or someone takes my information and promises to call back within an hour, and they never do!
My apartment is not well ventilated. My room is either extremely cold (in the winter) or extremely hot (in the summer) regardless of what my thermostat on, and it s ridiculous.
I am transferring out of Wellington Gate and I am extremely dissatisfied. I would not recommend this place! If I m paying my hard earned money I want to be treated with respect and I want my calls returned!

This is the worst apartment company ever to move with ... I'm filing a tenat holding form .

My visit with Dwainneir is always very pleasant from the 1st day I applied to continuing, she always gives me excellent customer service she's very attentive, patient, informative and very good at what she does. It's been nothing but a blessing every time I converse with her and she's always professional. Keep up the great work.

This is the Second time I am writing is review. The manager has said he looked at my account and said the issue has been resolved but that is not true. I wrote a letter recently to corporate stating that we still have mice and the exterminators has pretty much gave up on catching this mouse. Yes managment has called me but to ONLY apologize which is what they always do. Like I said before customer service doesn t not care. All they want is their rent. Apologies do not solve issues. I m tired of hearing we apologize how about managment invest on improving their service, hiring better people and making the apartments nicer and better. The mice has been living in my apartment BEFORE I moved in. It frustrates me how horrible HENDERSEN WEBB INC is.

It s been a pleasure living here all these years. The grounds are very well-kept and the maintenance staff are courteous and professional.

I moved in and instantly fell in love with my apartment. The service was welcoming and very enthusiastic. My carpet was freshly steamed, the park is in eyesight, great for kids. The neighbors are friendly and I love that you guys handle the garbage.

I've lived at 5 Corners for under a year now and I will not be renewing my lease or living with Hendersen Webb ever again. I live on the third floor and the air conditioning hasn't worked for all of June. I've called multiple times to get someone out to fix it. Finally, someone replaced the motor and it still didn't work. I kept calling and calling and finally someone came out today to tell me they need to hire a contractor. My boyfriend has MS and the heat is really affecting him, so I demanded more answers and help and have yet to receive it. Also, the apartment building door has an electrical issue where sometimes you can't open it FROM THE INSIDE! There's no fire escape either so if there was an emergency we couldn't even get out of the building. I have a crazy neighbor too, he screams at all hours of the night and passes out in the lobby in front of our doors. I know that's not the apartments fault but something's gotta give. I could honestly go on forever about the bad things I've experienced here. It's cheap to live here for a reason, don't if possible.

Maintenance stinks & they charge for things when you move that you aren't responsible for!

I love it here. It takes maintainence months to fix the dishwasher. Oh and they make up stories saying whats wrong. And they never fix it.
I put numerous requests in on February and its now May still have not fixed it

If I could post 0 stars I would. The air/heat has stopped working 4 times in the year I've lived here, with the last time taking them almost 2 weeks to fix. My apartment was 80 degrees and I have 2 long haired dogs and they didn't care. My sink was clogged when I moved in to the point where I had to have maintenance fix it. My bathroom flooded and my tub filled with actual feces and they said they'd send someone even if I wasn't home, which they didn't so when I returned the next day my bathroom was still flooded into the hall. The straw to break the camel's back is that they cashed my rent check but did God knows what with it because they claim I still owe money. When I sent proof I paid they "lost" the email and then claimed I emailed the wrong email address which I didn't. They will not allow me to add my boyfriend to the lease until I pay up, and my boyfriend has military orders to relocate so now we can't break the lease in time thanks to their screw up. I'm honestly considering suing that is how horrible this place is.

Very warm welcome, friendly customer service as well as quick handling for any situation that arises. They provide clear explanations for all things discussed. Provides a good environment.

We moved to Tall Oaks in 2007 with the intension of staying only 1 or 2 years at the most. We became very comfortable in our 2 bedroom apt plus it is very cozy. It's perfect for us in the season we are in nowin and close to one of our jobs and shopping areas. It's quiet and pretty much kept up well. Great neighborhood, nice neighbors and convenient.

I've heard nothing but bad things about this place but it is the cheapest in the area and being that I'm not a doctor or lawyer and am also not eligible for any kind of financial aid I had no other choice but to move in here. The apartment itself is not too bad other than the paper thin walls and generally just being a cheap apartment. The real problem lies within the people running the show. I have had only one good experiences with the leasing office people, being with the lease signing, even though they promised us one apartment but a week later said it was unavailable. That should have been my warning to stay away. I'm pretty sure they hire anyone off the streets with no credible background in the field. Many times have I had to go to the office to sign the same lease agreements for adding a pet and a name change for the wife only to have them lose it, 3 different times. Don't even bother calling because you will be put on hold and someone will answer and hang up if you don't respond within a tenth of a second. Maybe I'll hit the lottery and be able to move out of this poorly run establisment.

Henderson-Webb is the worst management company I have ever dealt with. I have been in real estate for years and never before have I encountered a company with such poor customer service. First of all, when you call their office during business hours, you will be waiting ten to fifteen minutes MINIMUM. Regardless of what time it is, 8 am, 1 pm, 5 pm...they have the same awful hold music that tells you "sorry for the delay, we are experiencing a high call volume". And then when I finally get someone, they pretty much try make you feel as though your problem is not important. When my heater broke in the winter and I called the emergency hotline, since having your heat stop working at 9 pm in January is considered an emergency, and no one came to fix it for TWO DAYS. And when I had roaches, TWO TIMES I scheduled my apartment to be sprayed and TWO TIMES they didn't send anyone. And when I called, I was asked several times if I was SURE no one was in my apartment, and told that "sometimes they forget to leave drop tickets". I was then told to call the next morning to speak to a supervisor because the "records weren't available yet". When I called in the morning, I got the same speech. I pay rent every month on time and this is what I get. Do yourself a favor and avoid at all costs.

YOU HAVE BEEN WARNED.... DO NOT Move here. I lived here during nursing school and these apartments appear nice until the mice takes over. First of all, the lease is rigged up, they want you to give them a 90 day notice before moving out. Secondly, the toilet and sinks leak at least twice a year. Finally there is no pest control onsite they have to call a outside company and they suck. Henderson-Webb is a place to live if you are homeless but they are definitely not worth what they charge you.

I have been here for two years and have had no issues, maitenance comes quickly, if everything goes well I'll stay another year

Always help me resolve any issues I have maintenance always follows up with me the company makes a good effort to help it s residents

If only I could give them 0 star. When you apply for the apartment, you have to sign a lease. If you change your mind or not able to take the apartment, they hold you responsible and do not put the apartment back on the market to be re-rented.
I unfortunately fell into their trap. I am going through cancer and many chemo treatments that havd left me unable to work. I have written to them explaining my situation and they wrote back saying they don't care and that as soon as the apartment is rented they will let me know what I owe. It is going on seven months now and they claim the apartment is not rented.
They are mean, cold hard hearted people and really only care about the money. You would think after I supplied the medical profession documentation they asked for they would have some compassion. No. I just received a another letter from them yesterday saying tuff luck. You still owe.
These are the worse management company I have ever met. I was gypped into signing a lease before an approval for the apartment was given. Now with me struggling through chemo, being so sick, receiving blood transfusions weekly, cannot work, and worrying if I can survive this, I have to be worrying about putting money into a rich man's pocket.

The best moving I've had. Justin, Robert, Dwainneir, were amazing. Great customer service, I am very happy and pleased.

When I initially applied the apartment assigned was not what I applied for. Viewed a model but was not able to see the actual unit until time to pick up my keys. The updates are amazing. A few hiccups nothing major. Yes the walls are thin but I mind my business. Sometimes you wish for neighbors a little more attentive like you are. The staff has been helpful and polite. It is home for me and set up just like I like it. The only thing is during rainy days when I just want to sit on the balcony or even open the door I can't because the water pours on the balcony. But it's very nice!! Thank you

I live at the mountain ridge apartments in Glen Burnie md and it has been the worst experience ever!
I moved into the unit and the previous tenants did pay their electric bill. So when I moved in I sat in the cold with no power all day because bge assumed that I was trying to get service for the previous tenets. The rental office wouldn t even notify bge to say that I was a brand new tenet that needed new service!
Then once I move in and started to get settled into my home the refrigerator wasn t working properly and the freezer had mild dew and mold inside of it. I had to convince matentance to bring me a half worn refrigerator.
My oven doesn t work properly and with the amount of rent that I pay things such as my refrigerator and stove should work.
I called the customer service line and was on hold for 45 mins that it utterly ridiculous. I ve never dealt with such a unprofessional company! And trust me I ve dealt with some awful companies.
If I didn t have to give them at least a star I d give them nothing! I recommend that you not waste your time or money.

Unresponsive when it comes to emails and unprofessional management despite being a loyal renter for 20+ years. Their rental agreements are unclear and I am locked for another 2 months. Despite the cheap cost, you have to be able to deal with mice and mold! Additionally, their Google review page is spelled wrong.... If I could give this company 0 stars, I would.

EDIT: they fixed their spelling :)
Additionally, the only plus side of apartment living are your neighbors, who understand the struggle of paying rent to these hooligans.

I love this area because it is only 5 minutes from my place of employment and shopping stores are within walking distance.

I moved from one property to another with little to no issues. Few minor repairs but I can say I'm happy with my new place.

Its a pretty nice spacious apartment and quiet lots of playgrounds for children and the landscaping is always a ten the property is kept nicely

This place is the worst Apt I've ever been to, they are thieves, and liars all the way.

I wish I could leave a zero star review. This company honestly does not even remotely deserve the 1 star I have given it here. Living here feels like being scammed. Living here literally brings me dread. I dread being in my own place of residence, a place that should evoke a sense of peace and safety. What peace can one have when you open your dishwasher to find roaches all but having a party in there? What safety can you feel if you have to fumble around with your keys in the middle of the night after your classes or after work, trying to open the finicky door to the building, but the tumbler won't comply or turn properly?

Do not even get me started on the horrendous system they call "customer service." I have been a resident here for a mere 17 days, and I have already called both the daytime and nighttime maintenance hotlines a total of FIFTEEN times. I have water damage from rainwater in my bedroom ceiling. There is brown discoloration that has steadily gotten worse since my first day here. I have been calling NONSTOP (as life allows) and have been fed nothing but empty words and passive apathy, if even that. Last week, it rained torrentially, and that's when I discovered that my window is not properly sealed. My entire window pane was soaked, my carpet was soaked and remained damp for a few days after (hello future mold infection that will not be promptly taken care of, if at all). My bookshelf that I placed in that corner was damaged by all the water. Had I placed my piano keyboard in front of the window as I was originally planning to do, my very expensive instrument would have been absolutely ruined.

Their reaction? Just keep sending out maintenance people to look at the damage, say they'll be back to fix it, and do nothing at all about it in the long run. The property manager himself came to my unit and told me people would be here today to get things sorted out before the next storm hits within the next few days. I just got home from school, and of course, nothing was done because no one was here.

I don't know why I expected anything from these people.

Students, take your precious money elsewhere. This place is not deserving of your scarce time and hard-earned money. I will forever wholeheartedly regret this being my first apartment experience as a young adult.

Families, you're going to want to spend more money to live elsewhere. Trust me.

Hendersen-Webb, I would watch yourselves if I were you. Soon this negligence is going to cost you so much money and bring you such notoriety, you'll rue feeding your customers lie after lie after lie.
It's only a matter of time...

Terrible service, terrible customer service. They never help in anything, when there is an emergency or some maintenance no one solves anything. I have lived with a rat problem for 10 months !!!!!!!! And I complained from the first month that I saw them. They do not maintain their departments, they stop all dirty, terrible experience

I experienced nothing but great customer service with the leasing associates. They were nothing but patient with me which makes me feel very comfortable.

could not hate this place anymore. the worst place for anyone to rent. save yourself the anger and go to another community!!! everything about this place is trash, the apartments, its maintenance and customer service is even worse than trash.

Worst customer service!! Maintenence never comes when you call. Normally takes them 2 or 3 days. Hot water goes off at least 3 times a week. Do yourself a favor and don't rent any properties from these crooks.

I've been emailing and Facebook message and even put in a work for an issue , and haven't gotten anything.

Its horrible getting maintanince not because the staff but the company itself doesnt take care its tenants!!

I lived at Whispering Hills for 4 years and loved my apartment. I've had a few maintenance issues but they have always been resolved.

WORST COMPANY TO EVER RENT OUT APARTMENTS! They have rats and roaches.. and has one of the worst maintenance teams. They definitely DON'T have renovated apartments. That's one of the biggest lies they have to tell. Also they only are able to get one cable service which is comcast and the service is trash around the area. Just save your money and don't move here its a waste of time THEY NEED TO JUST THROW THE WHOLE HENDERSON WEBB AWAY

Love my 1 bedroom apartment!!. It is very roomy, plenty of closet space and an updated kitchen which is a plus!!.

HORRIBLE!!!! The only pleasant experience I had with Henderson-Webb, was when the were trying to get me to sign a lease...once I was in...they were the worst property management organization I have ever dealt with. They even stole personal property from me and the next day they denied even having a conversation with me.

I moved to this place last month. Customer service is rediclus. I didn't get any bill for first month and they charged me for late payment!!!
I called them severall times and emailed them about my bill and they said I will get bill 6 week after move in however they charged me for late payment in first month!!!!

DON'T MOVE TO THIS PLACE.

Horid company run by liers, and people out to take your money. Buildings infested with roaches, tile and cabinets over 20 years old at least, and everything in my studio apartment was put in poorly or falling apart. Staff is rude, unhelpful, and just out to get your money. Neighboors are noisy and everything is just run down and unsafe. Worst of all they forced me to get rid of all of my pets, because the leasing office lied to me and said I could have them but Henderson Webb said no, basically told me that they didn't care what their leasing office said and that all my pets need to go. Almost evicted me over some Geckos. Don't ever live here.

Very much like the staff, apartment, and area. Staff very very helpful.

Hendersen Webb is a great property management company. They are very professional. Maintenance always comes in a timely fashion. I never have any issues with my apartment.

we moved to an apartment on hogarth circle in june 2016. the same day we moved in, the person below us was blasting music. and they did this several times a week for months and months. they were finally evicted, right? i thought 'oh maybe we can have some peace and quiet now', HAHA, NO, the people hen-webb have renovating the apartment below ALSO blast music, even worse than the person before, because they do it for 8 hours every day! cool! fun! we've called customer service twice and they said they'd do something about it and, haha, they didn't!!! what a surprise!!!!!!!! so i feel super uncomfortable in my own home for the equivalent of a full-time job every week and i am anxious and stressed out all the time. there's also a bunch of teenagers that break into the vacant apartment every weekend and mess around in there. what a lovely place. we're poor as hell but maybe scrounging up an extra $200 a month to live in a less terrible place would be worth the reduced stress and frustration.

i don't even care about the peeling paint, the painted-over vents and bathroom tile, the creaky/damaged floors, the terrible carpet, the roaches, the way our bedroom is 8 degrees colder than the living room, no, i could deal with that just fine but the noise is SO BAD. i can deal with screaming kids and the traffic and the sound of people walking. i CAN'T deal with the rumbling bass that i can feel through our floor. i don't want to hear or feel your music. especially when it's _YOUR OWN EMPLOYEES_ doing it.

Going on over a week with no BGE due to an old tenant after transferring from an apartment with Henderson Webb that had this issue with cable initially. These things should be checked before approvals are issued. :(

Worst part is I am responsible for submitting all of the verification paperwork for the investigation as to who I am with BGE myself. Henderson has thus far refused to send any documents of verification, but has offered to give me copies to fax myself.

This is terrible customer service and extremely disappointing considering how amazing Jen and Ramata in Wintergreen offices have been. The apartment I moved into would be amazing if it hadn't been over a week with no BGE or option to turn on due to the old tenant.

I have submitted multiple calls to the maintenance line, BGE, and just today sent an email and fax to the INFO lines.

The Apartment I live is about the best in the area. The place is peaceful and its just a place you want to live in. Before this place I lived at an apartment on Back River Neck Road and this place is a huge improvement. Maintenance comes out and place is kept clean.

I have lived in various neighborhoods of Hendersen-Webb and enjoyed them all. I highly recommend them to anyone seeking a nice new home.

I love this place the company the staff here are amazing this is the best place ive ever lived and the management gave me a second chance despite my credit or rental history and its a quiet safe clean living environment no roaches or mice grrrrrrrrrreat place to live and the customer service staff ROCK your complaints or questions are answered and dealt with immediately you would think they work for you personally because they take your concerns very serious I cant think of a better place to reside

Very quiet and clean neighborhood. The maintenance staff is great. All repairs are quick with little inconvenience. The call center staff are great. All my neighbors are friendly and quiet. I would not live anywhere else.

Horrible place to rent. Every correspondence includes a threat from their lawyers. They cheat you out of money. Never get your deposit back instead get a huge bill. Ridiculous

The staff was very helpful and took care of everything I needed with a smile.