VIVA Bahrain Reviews

In the name of of Allah the Merciful

A complaint has been submitted regarding an error in the invoice for January, 10.02.2020 ft. An SMS has been sent to resolve the error and contact me on 14.02.2020 This problem has not been solved or contacted by the stc team for the solution, note that I have contacted customer service several times to find a solution For my problem without interest, you can see the attachment for a complaint and the bill for the same number.

Please solve this error so that I can pay the correct bill.
The line was cut due to this bill and I contacted with customer service and the line was opened for only 3 days and it will be broken after that. This is not my responsibility to waste my time with this order to amend my bill. I have now waited more than 28 days and have not even responded in contact to solve the problem I am very upset Misfortune with me.

I thought it was the best and I am a customer who has an obligation to pay my first bills more than 4 years, unfortunately

Poor internet connection sometimes it wont even work. Giving huge data at low rate is just sales gimmick. Stay away from this provider.

By far the worst customer service I have seen in Bahrain

One of the best places to work in ever. Nice views and facilities in and around the building

A distinguished and organized company, and its tower contains a promotional screen that gives a beautiful view to the site

Everything in one tower! But will struggle if you are going for business !

Easy access by car or taxi.. 30 min from airport.. administrational office

Very bad services once the customer has a problem there is no respond from them and each staff in call center give different execuses

Old viva tower new name STC TOWER.ITS STC TELECOM HQ.

very very very bad customer services , better to join zain or batelco

They stole my number cuz I didn't fill it for just 2 months!!!

Well organised product layout in the reception area

At an amazing location on King Faisal Highway, neighboring to darling City Center with amazing corporate environment.

Unfortunately, poor parking arrangement and need to visit multiple levels of the building makes it less productive. HQ of leading telecom giant is supposed to have better facilities but VIVA HQ lacks most of them. At night, the building illuminations makes it identical and view from upper levels makes it awesome as well.

V
Customer service is the worst ever. Make you wait hours and don't bother replying. I hope Telecom authorities will take some action against them.

Best Telecom
Best products
Best services
Best environment
Best building
And Innovative employees

What the heck is happening with VIVA customer care . I have 2 complaint tickets since 17 July 2019 and my service has been disconnected today 23 July 2019 without looking at my complaint ( my complaint was about the payment I made but not reflecting in VIVA website and Ticket number 3320522) . Is there any manager to contact?

Worst mobile company ever failed a failed tech ... Worst mobile company ever

very BAD customer service gosi mall and manana as the same.

.Bad customer service ordering through eshop is very inconvenient

The service and customer service is fall down so badly after they was the first in the market.treating the senior customer like murder . getting very hard time to contact them to solve the issue. All outlet team useless can't solve or help in solving.just giving the EMAIL ADDRESS. WHAT'S APP NUMBER?!! Missing the professional team

Good Access with Perfect Starbucks on the ground floor

Telecom leader in the region n with good network coverage

Why do you close down tickets which have not been resolved yet?
Why do you promise you are going to call me when you do not?
Why can I not call Gibraltar. Ecuador. Iceland. Andorra. France. Costa rica?
Why must you lie?

Do not take the card from them, because they do not transfer points to the customer, and they do not respond to it, and the subject is fraud

Viva Bahrain is part of the Saudi Telecom Group which is specialized in the field of telecommunication services and offers a range of services that provide high value to its subscribers for being easy to understand, flexible

My office place where all things are professionally equipped and organised. Its an example of productivity, commitment, enhanced efficiency, excellence and learning but employees concentration and incentives needs to be improved monitored on micro levels in big business environment.

worst customer service ever, i don't know why they show off by having live chat and WhatsApp support when they are not even bothered to reply. and the same at there shops, either they don't know whats going on or they have new staff who will take forever and they always say our senior and supervisor is busy and we can't give you his number , last night i was told the supervisor is out for dinner while he was on duty and they can't contact him

A thief company and he will cancel all my transactions with you

I wish you would cooperate and give people their points
About the failed card
Reply to e-mails and solve problems
See a solution
My uncle was born a month ago, asking you to give him his rights

O folks, what happens when you ask people to ask you to give him points, why is this bad treatment?

Very bad customer service
In their branch in Inmaa Mall the staff member changed the number which I chose and then said that it can not be changed
He didn't return the cash so I had to come back again after I reached home
He even don't know to apologize
In addition it is impossible to find a contact number for claims

capital location. walking distance to city center mall

Service staff is so unprofessional..we were waiting 30 minutes to get to the counter when our token was announced, another customer was given preference .
No apology was given and the bahraini girl refused to attend to us ..She did not speak english .

Viva Bahrain is a subsidiary of STC in Saudi Arabia and is the leading telecommunications company in Bahrain who has recently acquired Mena telecom.

If you are looking for 4G Viva is probably the fastest 4G network in Bahrain and very reliable, dont remember it ever going down for a minute and coverage is pretty much all over the country.

Please keep up the great work.

Best mobile service provider in Bahrain. Went there for a business purpose. Customer service was excellent.

very cheap customer service.. i paid amount wrongly to another number i am struggling to have an answer then i visit the branch they promised to call me to take action .. 3 days passed and no one call me beside still i am trying to call them .. no 24 operator option and the auto answer machine keeps repeating the same list 100s times ... very disappointing company ... if they call me today i will remove my review

One of the worst telecommunications company I ever seen. Bad customer service, bad call center, bad service, and bad management.

Very bad internet speed

Your ticket will be closed without resolution.

You will recive message saying we called you. But actually there is no such call happen.

Very bad services once the customer has a problem there is no respond from them and each staff in call center give different execuses

One of the worst telecommunications company I ever seen. Bad customer service, bad call center, bad service, and bad management.

Wanna give zero star.

It's owned by STC and started in 2010. During the launching periods it's offered free sim cards with lifetime validity. The service part and tariff is not good.

It's viva telecom HQ, situated in al reef Manama bahrain

Over charging me a tariff which is not on the website of Viva. See photo

Never ask for their Credit Card, it's a fraud, they will never give you the points, only after begging them sometimes. My friend have big drama with them, and they never answer the Emails.