I am so disappointed and frustrated with Henderson...

I am so disappointed and frustrated with Henderson Webb as a whole specially the Wellington Gate Apartments. The customer service within this company is horrible to say the least. Eureka and the other lady in the leasing office is extremely unprofessional the whole establishment is unprofessional.
I have been living in the Wellginton Gate apartments since April 2016 and I have has nothing but problems. As I have stated in a previous review every time it rained my roof leaked at it took over three months to have the roof fixed. It wasn t foxed until after my son slipped in a puddle. No one from management reached out to me to apologize or even acknowledge the incident still to this day.
My roof was cracked not only online in the living room but multiple places in kitchen and bedroom. The company came to fix the roof and just covered the cracks. I could see the roof itself was cracking and needed to be fixed not patched up, but of course it wasn t. I sent a letter to management asking to be relocated early April, and I still haven t heard anything. I stated in the letter that I feared the roof would eventually fall, but nothing, because resident safety is clearly not important.
Also in my letter I explained that there is a mice infestation in my apartment. Droppings are everywhere no matter how much I bleach and clean. I pay MaidPro to clean my apartment. Even with professional cleaning I still have a serve mice problem. This place is literally a mice motel. Not to mention the ants and spiders. Every once and a while they sent out a exterminator who leaves the cheap mice traps and poison around the apartment. The exterminator always says they will be back in a week to do a second treatment they NEVER return. It s ridiculous because the rent is not cheap especially for what you have to put up with.
The customer service call center is a complete joke and those people are rude and clearly untrained. Every time I call I get the run around, or someone takes my information and promises to call back within an hour, and they never do!
My apartment is not well ventilated. My room is either extremely cold (in the winter) or extremely hot (in the summer) regardless of what my thermostat on, and it s ridiculous.
I am transferring out of Wellington Gate and I am extremely dissatisfied. I would not recommend this place! If I m paying my hard earned money I want to be treated with respect and I want my calls returned!