Global Imports MINI Reviews

Had a leak. They ordered part. Gave me a loner. Could not have been nicer. Love my mini.

Rick was great!!! He was patient and professional as I pondered whether or not to purchase a manual or automatic. Everyone I came into contact with was very welcoming. My entire experience was EXCELLENT. If you re in the market for a Mini go see Rick and the entire Global Imports Mini team. They will definitely treat you right!

We have been very happy customers of Global Mini for 10 years. Our most recent purchase this weekend was a 2020 Mini Cooper S Convertible. Our salesperson Peter gave us excellent service and allowed us plenty of time to check out different models and test drive. The dealership had gloves and sanitizer for us and all the staff wore gloves and masks.Financing incentives are very attractive now and if you are in the market for a great deal stop in and ask for Peter!

Horrible customer service, whether in parts dept or service dept.
DO NOT BUY FROM THESE GUYS OR BRING YOUR CAR HERE FOR SERVICE! YOU WILL GET PISSED OFF, GUARANTEED!
WHAT A MASSIVE WASTE OF TIME!!!

Top-notch service from beginning to end. I highly recommend Sergei and his team for Mini service. They did a terrific job.

Friendly staff - explained everything being done and work was done in a timely fashion.

Rick Massey was great with my starting process of looking for my new Mini ! He made me and my family feel like a part of the family! Thanks! Mr. Massey

We couldn t be more pleased with Global Mini, we would rate them a Hundred stars were it possible.

We traveled from Nashville TN to make our purchase. When we arrived we were warmly received. Everyone we worked with was professional and knowledgable.

We absolutely love our new Mini CooperS!!!!

M.J., Alex J, Asif and Tyler worked their hardest to make us the best deal possible and gave us fair value on our trade vehicle.

We would gladly recommend this team and dealer to anyone!!

Thank You
Thank You
Thank You,

Bill and Megan Gleason

I visited Global Imports MINI for service, due to the scary "Engine malfunction, reduced power, get to the dealership" message in my 2015 Mini Convertible (purchased at Mall of Georgia MINI, which was a horrible experience). I made an appointment on my way and was assigned a service advisor at that time. When I arrived, I was greeted by a smiling, cheerful Lon, who was more than helpful. He informed me of the code read from my key, what it meant and immediately sent my car down to service.

I mentioned to Lon that while I was waiting for service, I would like to see a specific Countryman in their inventory. He introduced me to Sergei on the sales team. Sergei was friendly, knowledgeable and took the time to show me many of the features the 2018 Countryman had that my 2015 Convertible lacked. When the time came for a test drive, Sergei insisted on taking the driver seat first to show me a few more features before putting me behind the wheel. I ended up purchasing the Countryman and have no regrets. Tyler in finance was also awesome and worked to get the best interest rate available, which I appreciated. Every staff member I encountered was pleasant and helpful.

After purchase, my car was pulled into the showroom for a full tutorial of all the bells and whistles. Sergei even helped to pair my phone before I ever left the dealership.

THANK YOU Global Imports MINI for the wonderful service and sales experience. 10/10!

Had a wonderful experience. Responded quickly and efficiently, kept me informed throughout the process and got the work completed in a very timely manner. All the employees were professional and easy to work with.
Many thanks

Just bought a 2015 4 doors hardtop mini and I love it.....I went back and forth to the dealership over the course of a few days, as I was trying to do a trade-in aswell...then also spent several hours umming and arrghing about what I actually wanted...the guys here were really patient with me and even though I left the dealership a few times, kept to their word on pricing- which I really liked...they werent pushy either. Go see Tyler if you are looking to get into a mini cooper- which is an awesome car!

Super fantastic dealer especially for a first time experience. Gave me quick estimates for a repair job, no pressure, fixed my key in a jiffy along with the recall issue and even washed and vacuumed my poor car. Thank you so much and super friendly people!

Always a pleasant visit! The staff are kind, courteous, and very friendly. They go above and beyond to satisfy their customers. I wouldn't get my mini serviced anyplace else!

Raymond was great to work with, very informative and helpful
I had an issue with the car 2 days after driving the lot, Check engine light came on , Returned car to check with service manager and he did have it looked at, but still running bad
Will follow up to see what happens

Quick follow up , Raymond worked with the sales manager to have the car scheduled for service Monday 13th to look at the issues Picked the car up this morning ran much better , Service manager was able to note on the service ticket about the check engine light , though it was not a hard code , so not able to see what the fault was , however he did make a note in case we have future issues . car ran great very smooth
They were easy to work with and very helpful

Great experience. Josh always takes care of me when I'm there.

Overall I had an awesome experience purchasing through Global Imports Mini. Thomas King was extremely easy to work with and was extremely attentive to help with a quick purchase. I also had a confusing trade in purchase with two vehicles and Thomas was kind enough to go above and beyond and brave the roads of 285 to go pick up the 2nd vehicle so that I could get my trade in accomplished in a timely manner. The finance team was quick and easy to work with and got me into the vehicle I wanted at the rates I requested. Overall I had a fantastic experience with Mr. King as my sales representative at Global and would highly suggest he and Global for your next car purchase.

Quint Jordan sold me a Cooper S and offered a pleasant experience and easy buying process! Ask for this dude when you get here!!!

Purchased a 2019 Countryman. Everyone we interacted with was fantastic and the process was very straight-forward and seamless. It was a great experience!

Great service, I will be returning for suggested repairs.

Our service adviser was awesome. He found warranty options to reduce our costs, he did our oil change a bit earlier then scheduled to avoid us having to make another service call, and he found items that cost money now but will avoid future expenses.

Ask for Rick. This guy is the best car salesman I've ever met because he made the process painless comfortable and satisfying

My experience was awesome! Desmond was knowledgeable, personable, and professional. The wait time to get my car serviced was short! I didn't wait long at all!

Great people, fast and professional. Highly recommend it

Floyd and MJ made buying our new Mini Countryman fun!

Excellent customer service. Fast and friendly service advisors. Very thorough and detailed to customer concerns. Josh was the service advisor and took great care of all concerns. Thanks so much for a great experience.

I love my new Mini! She's awesome :-) And Sergei rocks. He totally understood what I was looking for in a vehicle and he delivered. Thanks!!

Quent was absolutely fantastic in finding me the MINI that I wanted with all the features and for a great price. He walked me through the entire process from test driving to features and then finally to purchase. It has been awhile since I have had a great car buying experience. The entire staff here that I might with were terrific and I look forward to buying my cars from them in the future! Thanks to much Global Imports I am happy to be a part of MINI NATION!!!!!!

Let me start by saying that Rick Massey was the best sales person we have ever worked with. No pressure sales tactics and great personality.

Next let me move to Josh Pruitt in service. Excellent customer service, very thorough with expectations, timeframes, etc. I will continue to use Josh as my service guy. He is friendly and easy to work with.

Thanks Josh and Rick for making my wife and I very thankful that we bought from you. Excellent experience overall.

MJ was my sales guy and he did a great job! The mini experience was overall great. I'm all for working as a team to take care of customers and that's exactly what Mini does. Teamwork makes the dream work. I was so happy with the product and experience, we purchased 2 Minis in 2 months, and I'm a very particular car enthusiast guy.

Where do I begin? The service manager Josh, provided the overall requirements to ensure our car was complete. Josh took the time to call and text us with the service requirements that the car was ready or what's being worked on. I also enjoyed reviewing the service requirements while talking to Josh. He showed us the maximum requirements necessary to complete our job. We will be back again and look forward to many years of Mini Coopers.

Abe Alicea went out of his way to make sure I had a great buying experience and put me in the right mini. He took his time in explaining all the different features, not once did I feel rushed. Go see Abe at Mini!

The best care and information. Never, never felt pushed, just educated by Sergei, our salesperson. Patient and helpful. The best car buying experience I've ever had.

The service team was extremely helpful. I took my MINI in with a brake pad system error, not knowing what was going on, and they remedied everything. The sensor was faulty, which they replaced, and they also updated my operating system so the error wouldn't show again.

During the service they kept checking in with updates, and the waiting area has a cappuccino and latte maker. (I'm easy to please.) When they were finished they had vacuumed, replaced the wiper blades, and a lot of other minimal things you don't expect to be included when you're going in for a specific reason.

Everything was also free because of my Boot-to-Bonnet warranty and service plan, and they gave me no issue about any of it. I'll be back with my MINI to see Lon for any services I need!

I went to have my second date on April 20th. Yes I did get lost and was late for my appointment, but, I really did expect more than what I got. I drove a 200 mile turn, sat and read for an hour, got a clean car, a bag of "Goodies" and a Happy Motoring! Waste of my time! I expected to learn more about my car, but instead, my day was non productive. If you are thinking about the second time around, rethink it! How disappointing!

Very professional staff and technical support. Strongly recommend my service advisor Josh Pruitt!

Global Imports MINI has the most amazing customer service ever, I am a fan for life. The staff at Global MINI are true professionals and their goal is to create a memorable car buying experience for their clients (the good kind of memorable). Matt and Tyler were extremely helpful and personable throughout my entire experience. They gave me a fair deal, with zero hassle. I would recommend this dealership to anyone and I will continue to buy my next car with them as well.

We had a great experience purchasing our new Mini Cooper at Global Imports last week. Pete Pham helped us with our selection and is very knowledgeable, he put our interests first, no hard sell tactics. This is our second Mini Cooper purchase at Global Imports, and the sales, finance and service team has always taken great care of us!

Very impressed with the customer service and the used car I purchased (Mini 4 door). Staff created a nice buying experience from beginning to end.

I would never bring my mini to Global Imports MINI, ever! It took them over 4 service attempts to diagnose and repair my air conditioner. Their method of repair was to replace each component until the air conditioner started cooling again. On separate service attempts, they replaced the expansion valve, the compressor and finally the condenser before they corrected the problem. After each attempt, they never checked the temperature coming out of the vents to actually see if the air conditioner worked. I could go on and on regarding their lack of competence. Beware.

Visited Peter with my girlfriend and he put her in the car of her dreams with no trouble

GREAT EXPERIENCE! Sergio was awesome at having every thing in order and ready for a quick "check out "!

Service Rep was great, got me in immediately to address a critical problem, work done quickly, maintenance coverage I bought covered everything.

As always Josh Pruitt gave me World Class Service. Set up an appointment. Got me in and out in a very timely matter. As good or better service that I get with my Mercedes. Thanks Josh

I was not happy with the customer service I received. I repeatedly asked the rep (Lon Miller) if all the services being done were included in the package other than the tire alignments which I had a coupon for. I ended up being charged more than the tire alignment. The mistake I made was I did not pay attention how much I paid for it at the cashier until I saw it on my bank statement. When I called and spoke with him, he was not apologetic. He said the alignments and balance rotation are done together, which maybe the case, but was not communicated to me. This is my 4th or 5th time going since I moved to Atlanta but I have not been satisfied with the service. Back in October 2016, when I went for my annual service, the same person told me that my service wasn't due when the oil change light was coming on in my car and gave me a price for oil change when I already have a maintenance package. I would like for someone to call me and explain to me the situation if you would like me to continue being a customer. Thank you!

I had a wonderful experience working with MJ. He was very friendly, and helped me pick out the perfect used car. He listened to what I was looking for and let me look at and test drive as many cars as I needed to until I found the right one. This was my first time financing a car and the process was seamless. Thank you!

Great customer service! Did everything that I needed to be done and in a timely manner. Excellent communication. Thanks David!

Excellent service, professional and friendly staff.

Awesome service and very helpful technicians. Had an issue with a timing chain and they covered it because of a problem they've had with the timing chains in their cars so that was nice!

The Global Imports Mini Team are always great to work with! Especially Sergei, Tyler and Josh! This is my 3rd Mini with Global Imports.

Bought my second mini from this dealership. Peter Pham was the person I made the deal with making it the easiest transaction i have ever had inside a dealership. Ver professional and good people person. Very good at ancipating my questions and needs.

Took my used (but brand new to me) MINI to have checked out yesterday. Being my first MINI...and being used....I had many questions, but Josh Pruitt quickly set my mind at ease. He was super patient and listened to my every concern. I can't say enough positive things about my experience with him (and with the parts department). I'm thrilled that he will be my new service adviser!

Top notch service always! I love this service department! 2 MINI's and 7 years later still my favorite.

I m never going to go anywhere else again. Every time I come here I am blown away by the service department. They are kind, attentive, and generous.
Even if I m just here to get windshield wiper blades, they carefully examine my whole car. But the other day was just exceptional. I was getting ready to go out of town and was kind of in a hurry so I made the mistake of going somewhere else instead. My check engine light was on and I wanted to get an oil change. The shop I went to change my spark plugs but then the car was literally shaking when I was idling. I was like WTF!? It wasn t doing this when I brought it here. What did you do? What s going on? They had no clue. So I called Mini global. They said bring it in. Normally running the analyzer is $135. But they didn t charge me anything. And they checked to see that the other shop used high-performance mini spark plugs. And they determined that the people who changed my oil didn t put the cap on tight which was causing air to get in the mix which is why my car was running funny. They tightened up the oil cap and washed my car. And they did this all while my little dog and I browsed the inventory. We were in and out before I could even finish my complementary cup of coffee. And my car was running like new. And it looked like it, too. And they didn t even charge me a dime. Talk about happy! I never thought I d write a review for car service but these guys are the best.

Before you buy a Mini from Global Import Mini Check out their service, they will promising the world and their service reps go above and beyond to promise that they will take care of any issue but when they really need to back up their promise just hollow promises. Talking to other Mini Owner - Top answers they will give you for rough idle - You re not using tier 1 gas, Carbon buildup on intake Manifold, Fuel Injectors needs cleaning. My Problem was a Faulty Fuel Pump that is on a Recall not Carbon build up on intake manifold. $700 for repair that was not needed. He Agreed that they should have tried the fuel pump first instead of doing the carbon cleaning on the manifold (Big Profit Margin). Get a Second Opinion I have been taking my mini to be serviced to Global Import Mini since I bought the car in 2008. They lost my trust today, last month I brought my mini in for a check engine light (I checked the code and it was for an engine misfire) and a coolant leak. I was told that the water pump was bad and the check engine light was due to Carbon build up on the intake manifold. I told them I just had the carbon build up cleaned 30k miles ago. I was questioning the carbon buildup diagnosis of issues with the mini cooper since it was cleaned by them. I had them fix the issue at a cost of $700 per item for repair. This is a known issue due to the Design of the engine where the oil vapors are re-circulated through the intake manifold and direct fuel injection system does not wash over the intake valves to keep them clean of deposits and the turbo models are worst about this. I checked with other mini owners and Carbon build up does happen but not every 30k miles. They told me they found a code in the on-board diagnostic for fuel pump and they were going to be replaced it to be on the safe side and it was covered under the warranty. Wow that was nice of them so I thought. This is where they lost my trust and I have to question everything now. I found out today that there was a recall on the fuel pump and all the symptoms I was having was due to the fuel pump and not carbon build up. It s a shame that they would tack on service just to make a sales quota. I just had the mini in for a scheduled maintenance and they did not address the recall on the fuel pump, the recall on for the fuel pump was already published at that time. I got the same line about it was the gasoline issue that it was not 3 tier fuel. I use nothing but premium from QT or Exxon. It s ironic that when the car was under warranty they just did the minimum work but once out of warranty all there are all kinds of services required. Warranty work is not as profitable as regular service but push service that may not be required to make sales quota. They lost my trust. I will have to find another place for service...

My dealer tag has expired and I've called repeatedly and left messages trying to talk to a live person about this issue. I bought the mini from them two months ago and I have not received the registration from the DMV that was included in the purchase. Now whenever I call I'm immediately sent to the message system because I said I wanted to talk to a person and no one is returning my messages.

I came here with my friend Valerie to purchase a vehicle and I was directed to Abe. He was extremely helpful and he answered every question that we had. Customer service was an A+ from the beginning to the very end. Much appreciated.

Top notch service. Everyone was very friendly and professional. Thanks for a great service!

Josh was Great. Fast, Friendly Service. Routine maint was completed on time and with no surprises

Good service and admirable transparency about prices.

Josh and the team at Global MINI made the transition after a move from my old dealer to their team seamless. Josh was so great ... and especially responsive to an additional service request while my car was there! Thanks Josh and Global MINI!!

Not only is Global Imports an efficient operation, repair costs are comparable to independent import businesses. I have purchased two MINIS from Global and will not hesitate to return when I'm ready for a new model!

Peter Pham did a fantastic job getting us the perfect Mini

We have had service at this dealer two times. Lonnie has assisted us both times. He is professional, knowledgeable, courtesy and is a good representative for this dealership. This is our choice for Mini service and sales in Atlanta.

Shay was my sales rep.i was so anxious about my situation, but Shay was very cool, calm and professional. She was able to put me into a better car than I originally planned for. Shay, the manager Jonathan and the rest of the staff were a pleasure to work with.

After my tire blew out on a pothole, Josh was able to get it replaced, successfully wrangled payment from my insurance company, and even took care of other needed maintenance. To my great surprise, I drove home 2 hours later. Since I didn't have an appointment, I had thought I'd have to leave the car overnight. Global Imports Mini is the best!

The service team at Global Imports Mini was excellent to deal with. They were able to get me an appointment the next day with a courtesy car. Very helpful!

I've been a customer at Global Imports MINI for over seven years, and they have always taken excellent care of me, both on the sales and service sides. I recently brought my car in to have a window replaced after my car was broken into. It was a stressful, crappy situation, but Josh and the crew did everything they could to make the repair stress-free, including putting me in a great loaner car and hooking me up with some great new tires while my car was in the shop. They even sent me text updates along the way. I'm a huge fan of Global!

Car buying made easy! Price and terms settled via email prior to my visit. Showed up to sign papers and drive home in my new Mini less than an hour later. Other dealerships could learn a thing or 2 from these guys. Great experience!

Lon was my service advisor and he did an outstanding job.

Recently my wife and I took our 2012 MINI to Global Imports MINI for service. At 15,000 plus miles the car demanded service. We only went to the dealer because the car's free maintenance period was still in effect. Before going I told my wife that even though we were only wanting our free maintenance, the dealership would find a way to charge us for something. So the service writer didn't know that our visit was a test of their honesty. The car needed tire rotation and front brake service. The service writer told us that tire rotation was not included in the free maintenance and would cost $60. We just looked at each other and agreed. But when we got the car and went to pay we were charged $60 for tire balancing (which we did not ask for) and the paper said that rotation was gratis. Additionally there was a $10 fee. For what, I don't know. Now we know for sure that this dealership's service dept is not honest. If we have to collect anymore free maintenance I may just drive to MINI of South Atlanta. And if you have a MINI that is out of warranty like our 2010 Clubman, go to Harrison Motorsports in Roswell. They are honest and do great work.

Had to have the windshield replaced due to a crack from road debris. Eric and the service techs did a fantastic job with the replacement. The windshield looks perfect as if it had been done at the factory. They provided a loaner car as well. Top notch service!!

I bought my car in for a simple service, coolant flush and oil change. Then a few hours later my car leaked all the coolant out. Firstly when I called I never got a call back from my service advisor. I had to call 3 times until I got him on the phone. Secondly they did not believe my car leaked. I drove my car back, after filling it with water, then had to leave it overnight. I was diagnosed with a broken thermostat. All in all not a great experience.

Very pleasant customer service. The staff personal are very patient and knowledgeable.

They were really nice and knowledgeable. Mark was great and patient with us. Loved the place and the experience! they are the best

Incredible sales and service! Ask for Rick Massey if you are buying a car! He was great to work with. Incredibly knowledgeable!

I was told I needed over $3000 worth of work which included 4 new tires, all new brakes and rotors, damaged caliber, tear in my drive belt. I took the car to two other places for a second opinion and all I needed was to replace my brake fluid. Even Pep Boys wouldn't sell me tires cause they said I didn't need any. They wouldn't give me new brakes cause they said the ones I have are in good condition. No one is in the business of turning people away for service - but 2 places said I did not need all this stuff that Global Imports Mini was charging me for. And this is not the first time. A couple years ago they told me I had two oil leaks, no one else could find those leaks. I WILL NEVER GO BACK THERE AGAIN. I WISH I COULD PUT LESS THAN 1 STAR. THEY ARE GETTING OVER ON THAT TOO.

Although the service manager was extremely polite and accommodating, what was supposed to be a routine thermostat replacement ended up being a 5 hour ordeal. Turns out the mechanic failed to catch a critical cross over pipe that is a part of the thermostat assembly. It had failed as well. A standard collateral possibility. This they had to replace AFTER they had reassembled the whole unit. Which meant they had to take it all apart and reassemble the thermostat with the cross over pipe costing me an extra $175 and an additional 2 hours of waiting. Because of the nature of this common failure in what BMW classifies as a "Known Bad Part" I was forced to go to a Mini dealer and not my normal service place. They would have caught it because they know to look at everything besides the one singular device that had failed (i.e. the thermostat). I would have only been out my $100 deductible out of the $275 total bill.

If you are coming from out of town - one word - DON'T. I live 3 1/2 hours away, and found a car on their website, at what I thought was a good price. I called and set up an appointment to look at the car. I made it clear I was driving from out of town, and didn't want to make the drive if they couldn't assure me it would be available. Floyd assured me it would be and that he would have it washed and waiting on me at the front. I even called back and spoke with someone else and told them I was coming from out of town. A third person called me to confirm my appointment, and told me the same thing. A TOTAL OF 3 PEOPLE from the dealership told me it would be waiting on me when I got there. When I arrived (5 minutes before my scheduled appointment), you guessed it, someone else was looking at the car. They began negotiating for the car (with Floyd no less), and the dealership wouldn't begin working with me until they finished with the first customer. I walked out of the dealership before they finished negotiating with the other customer. I don't even know if they bought it, doesn't matter. I decided I didn't want to do business with people who didn't keep their word. And the price? By the time you add in all the extra fees they charge, the price was actually worse than the market. They charge a dealer admin fee, like everyone else (but a little higher than most), but they also add on a "GPS" fee and a reconditioning fee, both of which are several hundred dollars. A lack of integrity and they nickel and dime you - no thank you. I can't imagine how they deal with customers who have problems after the sale. I ended up buying a car from Carland Acura. They were the epitome of professionalism and very customer friendly. And competitive prices. I highly recommend going there instead of Global Mini. STAY AWAY FROM GLOBAL MINI!!!!

I really like this dealership. They are good at getting you in for service quickly. They deliver.

If you need help with your Mini, see Lon! My first experience was awesome. I had a large repair and everything ran smoothly thanks to him. Very professional, easy going atmosphere. Highly recommend Global for your service needs!

I needed a new key for my 04 Mini Cooper. This dealership jerked me around with arbitrary requirements and hidden expenses. I will not be returning to this dealership.

I called the dealership to order a replacement key with remote unlock. The person in parts said I would have to come to the dealership in person and show ID and proof of ownership for the car to get a new key. Since I live two hours away, this was very inconvenient, but not an unreasonable precaution.

When I ordered the new key ($165 for a key with remote unlock), I asked if they could ship it to the address on my ID and registration. They refused, saying I would have to come back in person with ID to collect the key.

Another two hour drive there, and the person working the parts counter asked for my name then handed over the keys. He only checked my ID when he noticed it was already in my hand, after handing me the keys.

I get home only to find the key remote does not unlock my car. A conversation with a service person at the dealership reveals it needs to be programmed, which will cost another $134 and require another trip to the dealership.

GIM was a pleasant shopping and buying experience for both of us. We appreciated your hospitality and friendly professionalism. Thank you Andre and Tyler!!

Rick Massey did an awesome job getting my daughtee into a nice, affordable car! Vwry honest and very professional. Will definitely be back!!!