I needed a new key for my 04 Mini Cooper. This dea...

I needed a new key for my 04 Mini Cooper. This dealership jerked me around with arbitrary requirements and hidden expenses. I will not be returning to this dealership.

I called the dealership to order a replacement key with remote unlock. The person in parts said I would have to come to the dealership in person and show ID and proof of ownership for the car to get a new key. Since I live two hours away, this was very inconvenient, but not an unreasonable precaution.

When I ordered the new key ($165 for a key with remote unlock), I asked if they could ship it to the address on my ID and registration. They refused, saying I would have to come back in person with ID to collect the key.

Another two hour drive there, and the person working the parts counter asked for my name then handed over the keys. He only checked my ID when he noticed it was already in my hand, after handing me the keys.

I get home only to find the key remote does not unlock my car. A conversation with a service person at the dealership reveals it needs to be programmed, which will cost another $134 and require another trip to the dealership.