Global Imports MINI Reviews

The whole service experience was nicely handled and explained.

Three tries and Global Imports MINI still can t properly diagnose and fix my ongoing engine problem. Their suggestion? Keep your gas tank at least half full with quality fuel. Seriously, that s the issue? Well, can I get my $300 back then?!?!

Parts department people know all about parta as well as repairs - very helpful.

Easy to make an appointment, ready for me when I arrived. Quick and easy, minimal wait. The service writer, Josh, was truly exceptional.

Excellent service, clerk attendance very professional, they care about your car priorities.
Good job !!!

Bought a car from here just this weekend and have to say I had a very quick and pleasurable experience. Quent took care of everything I needed and did so as quickly as possible. Very pleasurable to work and interact with and definitely made buying my car pretty hassle and stress free. Would highly recommend, very professional and pleasant people here.

I had to have some body work done on my BMW 435I and Global Imports were great, they were professional to say the least but understanding, thorough everything was done in a timely fashion and they communicated with me every step of the way..not too mention my car looks like new GREAT JOB!

Great service, friendly sales, easy buying process and GREAT car!

Worst experience ever. We waited 3 hours for a brake job only for them to tell us that they didn't have the parts. They were closing and told us to come back next week. The manager never called to apologize since he was absent on the weekend. I love my Mini but going in for service is a hassle especially when you have to drive an hour on way to get to the dealership. Again, we waited 3 hours for brake job and got an oil change.

I took my Roadster in to correct a problem and for the normal oil change
/ scheduled maintenance. When I called to schedule the service and described to issue I was having on my roadster Josh diagnosed the problem and got me in the next morning. His diagnosis was confirmed and the problem was corrected quickly, so I was back on the road in just a couple of hours. Thanks for always doing exactly what you say you will do!!!!!!!!

broke the antennae off our mini. after going back and forth they handed us a new one but refused to install it and it isn't the kind you just screw in. poor attention to detail and poor customer relations. haven't been back.

I've been to Global several times and have always had a a very pleasant experience. The service guys are very nice and address any problems I've had. I see a few other people complaining and one even acknowledging they must have had a unique experience but I cant imagine they really got the treatment they "claim" they did. Some people will never be happy no matter what is done for them, so I'll use there complaints as unhelpful.

Alexandra was very patient with me in answering all of my questions.

I had written a less than happy review 4 days ago, however, since then, Global MINI Imports has turned things around. After going back and fourth to get my car fixed I was distrusted of their knowledge and capacity to solve the issues, it was just a lot of time that was being taken of my day to get the car fixed, and a lot of money gone with every visit. After verbalizing my frustration, Global MINI has taken the time to explain in detail the issues with my car, reviewed the quote they had given me before and applied a discount towards it. They were flexible with providing a loner car and coming to pick it up, as time was a big issue for me on this process. They also kept the car an extra day to make sure no other issues would arise and fixed a side light I've been meaning to get changed without me asking nor charging. The only reason they're not getting a 5 star is obviously because of the issues in the beginning. However they do make it up to you and they hear you when you express your frustrations. Throughout this entire process Desmond was very professional and willing to help, always trying to make it up to me even though it wasn't him who dropped the ball. I'll trust him with my car again.

We weren't sure it was "the one" at first, but after the test drive and some conversation, we did know that we wanted to buy our next vehicle from Tyler Walton. After a month long search, we finally found THE one; a minivan, at the MINI dealership, ironically. We were so grateful for his thoughtful listening. He asked all the right questions in just the right way to make us feel so comfortable walking through the car buying process with him. The numerous awards on the back of his desk are well deserved and we wish him much more success in the future. If you want to walk out of a dealership without any buyer's remorse, Tyler is your guy. Thank you so much to Tyler Walton and Global Imports MINI for working with us to find just the right fit in vehicle and financing. we are VERY pleased.

The best place to buy a car or get your car fixed you don't need just a b.m.w they fix all vehicles

Ref: Service Advisor Lonnie Miller

Dear Mr. Baker:

I have a 2002 John Cooper Mini which has been serviced with your company for many years beginning with your prior location on Interstate Pkwy.

Over the years, my Mini has been well maintained by your service advisors and mechanics.

I have been very lucky to have been given service advisor, Mr. Lonnie Miller.

Lonnie has always been helpful as to explaining any needed repairs and helping schedule such based upon the budget of the Church and severity of the issue. Moreover, he has proactively kept our interests in mind by scheduling good times for our service visits.

Moreover, he has been very effective in communicating with our extended warranty carrier, National Auto Division, so to have them pay for covered items.

I am appreciative of your personal efforts to maintain an excellent repertoire between your customers and your firm.

Keep up the Good Works, if I may use one of my favorite phrases.

Blessings,

Pastor Michael Jon Kell, MD PhD

Absolutely amazing experience. They listened to everything I wanted, didn't pressure me at all, and made sure I was happy. Peter was a joy, especially. He kept me abreast of what was happening every step of the way. From my car being built, to it being on the ship, to its arrival in GA, and finally letting me know it was at the dealership. He not only called my cell but he made sure to email and text too, so that I would know immediately. And when I couldn't pick it up that day, he sent me picture and video updates. I'm just saying. It's really anxiety producing to order a car and just hope everything's okay and having to leave it to someone else. It was just amazing that Peter always supplied me with information and are sure I knew exactly what was going on. He went above and beyond. I am so thankful to him and the rest of the staff. I have never been happier with a purchase.

Abe and Matt were great! Walked me through everything and made some great recommendations. I love my MINI already and am glad to be a part of the MINI family!

I took my car in for service and the problem still exist. The body shop also worked on it after it was vandalized and it now leaks when it rains. If I take it back it'll be the third time in 3 months.
This place isn't the best deal for the money. Expensive and doesn't fix anything.

Excellent experience with MJ as our salesman. They did everything they said they would and the way they worked with us was amazing. Thank you.

After researching everything "mini" for almost a year, I finally purchased a 2016 "Volcanic Orange" 4-door MINI Cooper S Hardtop from Lynn Moore this past Saturday. I couldn't be happier with the car or the customer service I received from Lynn and the rest of the team.

I was extremely impressed with the atmosphere at the dealership. I walked in, excited to buy, but dreading "the process." I never felt under pressure to buy, I looked at just about every MINI on site, and Lynn was available to answer all my questions.

When I finally decided on a MINI, the sales manager made the process of negotiating the price for both the new car and trade-in easy, and in my opinion, very fair. The finance manager thoroughly explained all the paperwork I needed to sign, and the value of the extended warranty without pressuring me to buy it.

Global Mini is relaxed, friendly, and fun. How many dealerships have a disco ball in the showroom?
If you want a car that's fun to drive, fun to customize, and looks great, I would highly recommend visiting Lynn Moore at Global Imports MINI.

UPDATE 02/29/16: I went back to the dealership on 2/26/16 for what they call their "Second Date." It's your chance to follow up with any questions or concerns. Mark Thomson was my motoring advisor and did an outstanding job at answering the few questions I had after my first week of driving my new MINI. I also received a very nice MINI gift bag, as well as some nice discounts from Joe in parts (a great guy!) for some accessories I wanted. So far, I couldn't be happier with my experience from the entire Global team.

Lon Miller working with Jesse was an incredible team. Professional, efficient and responsive...Jesse working with Lon was quick to review the 2009 Mini Cooper S we brought in with some issues identify the problems and complete the repairs quickly to put us back on the road the next day.

Great service...

I recently had my MINI Clubman in for service and as usual Josh and the team did a fantastic job.

My wife found there was a bubble on the front left tier. It's the first time we visited the service sector of Global Import MINI, I felt very good about the service provided by Lon. He's very professional and nice. The tier was replaced in an hour, and the expense is 0, because we bought the additional tier warranty. I'm very satisfied.

Kevin did some work replacing the water pump on my 2012 Bayswater and he did a perfect job. Do not hesitate to take your MINI here. Ask for Kevin to work on your car and you'll have no worries that the work will be done right

I had a great experience with the service department at Global. Lon discussed everything in detail (and in terms I understood) that needed to be done, was very friendly, and even gave me updates as I waited. Sometimes 2 hours can feel like MUCH longer when you're waiting, but the seats were comfortable, they had K cup coffee, and everytime I picked my head up from my book to look around it seemed like they noticed and Lon came back with an update. I don't know much about cars, but I feel good leaving my service in the hands of Global - they tell me what needs to be done and why it's necessary.

Very good service staff. Honest service department (Lon) and knowledgeable parts department.

The employees were friendly and efficient in helping me decide which services I needed. The work was done faster than I had anticipated and I am quite satisfied.

I would like to thank both Jalyn, Quent and Matt for the excellent customer service and for working hard to get me into the car that I wanted very much. It was a smooth process. Keep up the great work.

Josh is the best! He always takes care of me and my Mini!

I m just visiting from Florida for a few days, unfortunately, after the 6 hour drive into Atlanta I was alerted to replace my brake pads. Thankfully Global Imports Mini was able to get me in first thing in the morning the next day and have me out with fresh brakes before noon! Thanks for the help! Not to mention excellent precautions for Covid-19 safety!

I didnt buy a car. But John and team is a huge asset there Sonic. Good people. I will be back.

I was completely satisfied with the service, including the explanation of charges. The service was efficient and exactly what my service agent outlined before he took my car. I did have a problem with one tire, which he replaced with my agreement.

One of the EASIEST car buying experiences we have EVER had!!
Very Professional staff. Our salesman Anthony Terrell was AMAZING ! Both Victor and Asif in the Finance Dept were wonderful as well ! I would recommend "Global Imports Mini" without Compunction !!

I went for a Countryman preview event. Not only did the sales guy never talk to me when I arrived, he sent me the incorrect information for the event. I arrived an hour early and waited for the food and beverages to be served. The beverages were 2 liters, and the food was crappy "hor d'oeuvres". Not only that, they had a kid walking around with the "hor d'oeuvres" plate. My husband and I left 20 minutes into the event. This wasn't the first time we've been frustrated with Global either. I will never go back here, even if they have the perfect Mini that I want.

Rick Massey took excellent care of me when I was looking for my 2006 Toyota Tundra, I was very specific on what I was looking for, and he more than delivered. He had to jump through many hoops to find the one I was looking for, and I also want to thank Marvin Sibert and Matt Starett for their helpful hands in my purchase. Thank you!

I am stationed in the middle east and all my coordination with Global was via phone and email with Jermaine Duberry in service. His knowledge and courtesy were outstanding and took extra time to ensure my Mini was ready for me when I arrive back in the US. I highly recommend this dealer 100%. The best Mini experience I've ever had.

I had a great experience at Global Imports Mini. They detailed my car very well (I got the full service) and it came back just like a brand new car! Very impressive!

This is a great dealership. I had a good experience when I purchased my mini and when I had to take it in for a recall fix, it was a breeze. I made the appointment, they confirmed appointment with me the day prior, they organized a loaner and called me when the car was ready. Not only did they address the recall issue but they serviced my car because it was nearly due for a service, which meant I didn t have to return again. They also made small fixes which they noticed. Apart from really loving my Mini Clubman, I recommend this dealership. The staff are amazing and very, very professional. Thumbs up to Lon Miller for looking after me so well

Everyone here is so nice and friendly. No one was pushy or aggressive. I worked with Quent Jordan and he is awesome ! I recommend this place 100% :)

This was my first experience with a car dealership and it was wonderful. Sergei was very informative and helpful. He made the process seem very simple and easy. I didn't feel pressured, but rather, I felt informed in my decision. The experience was excellent and I will definitely be back!

We love our new Paceman! Certified Pre-Owned means no problems!

First time dealing with global they were courteous, friendly, my mini was completed in a timely manner they keep in good contact throughout the whole dealing will be using them again.

Jermaine was the best service agent that I've the pleasure of doing business with there. I will be honest and say I had a few bad experience there in the past, but I was trying to give them another try. Jermaine was detailed and let me know the status of my car. I was there a bit longer than I expected, but there was a minor detail that took a while longer and Jermaine took the time to explain what it was and reassure me that he took care of it. He deserves a 5 star. I am only giving a 4 star because service mechanic did not reset my service indicator for when i needed to change my oil again.

Responsive, courteous, and provided some additional checks which made me feel comfortable I was being well cared for.

Very very professional and excellent to deal with. Quite a change from most dealerships!

I had a wonderful experience picking out my new Mini! Jonathan Burnett was awesome! He was very patient while my mom and I made up our minds about which mini truly fit my style. I love my Mini Cooper S Countryman! Thanks again!

Buying a car is big decision. I had to be completely sure about my choice and I had to love the car because I plan to keep for several years. I test drove many other makes and kept coming back to Mini. I made several visits to Global Mini over a long period of time. The entire staff was extremely friendly and helpful. I am very grateful to Tyler and Peter for all their time helping me figure out the best car for me. I test drove many possible options and finally found the perfect car, the Cooper Clubman 2016, which I am thrilled with. The staff at Global Mini are a great team. We closed the deal with Sergei Antipov. Sergei was awesome! He is so caring, and made sure I felt great about the car and the overall process. The managers and Sergei stayed very late helping us and I was able to take my new Clubman home the same night. Sergei Antipov is a wonderful motoring advisor. Sergei made it my absolute favorite car purchasing experience!!

Great service and quick turnaround! Josh Pruitt was great, he understood my issue and was able to get it fixed. Recommend Josh and this dealership.

Global Mini is taking good care of the service of my second Mini. Lon is always on top of his game and I appreciate his attention to detail and professionalism. I just bought 4 new tires and wouldn't think of going anywhere else to get my Mini serviced.

When I come into Global Mini for Service, the guys are awesome. They always try to make my visit quick.

Thanks!

Always a good experience when I come here. Josh Pruitt always does a great job.

Service is always good, short wait times, and friendly staff. Definitely the best service I've had at an auto dealership.

I bought a used Mini Cooper S from another non-Mini dealership. Within a week I had problems with water leaking in the trunk after a hard rain and the dash gauge cluster quit working. Both issues were taken care of by Global Mini. Lon was my service adviser and he got my car in and taken care of very quickly. He was very pleasant and helpful. Global Mini will be my first stop for all my Mini needs in the future. I can highly recommend their service department

If I could give zero stars... I would but this wasn't an option. My husband was surprising me with a MINI (something I have always wanted) and also get my daughter one... That is two purchases. He had found the Oxford package and discovered that it was a package for college students that have graduated within the last year. If we, as adults in our 40's, who are probably paying for their college education, want to purchase this vehicle... was going to be an additional $6200!!!! The salesman said they had other discounts they could give, like if we owned a BMW with in certain period of time and other ridiculous things we could qualify for a discount. To me they are saying that if we don't conform to their requirements then we aren't worthy to own one of their vehicles. So while the "working class" has to work... we also get penalized for working. Just an FYI we have 5 vehicles in our home ALL worth more than the "mini" so money was the "issue". I guess I'll go look at the Fiat Spider. Terrible service... terrible company.

David Roman was my point of contact at Mini Cooper on Peachtree Industrial Blvd in Atlanta. From Start to finish he gave me daily updates about what was going on with my car and worked very closely with my warranty company to make sure all covered charges were covered. He worked hard to help me secure a loaner Mini Cooper car so that I would have transportation while my vehicle was being fixed. This was such a great experience that I will be buying a brand new Mini Cooper in a few weeks from that same dealership.

Asif made my experience efficient, pleasant and was extremely helpful and friendly. I really appreciate the fantastic customer service and enjoying my new car.
Thank you!

Driver came to my home on time we agreed on. She was pleasant and drove to the dealer efficiently/safely to collect my car that had to be towed the day before. Thankfully, I had purchased extended complete warranty.
My car was ready ahead of time expected. It would have been nice if the front floor carpets had been vacuumed after the repair had been completed.
Overall, a very good experience! Thank you, Mini...

While I absolutely love my Mini, the collision and service department has extremely poor communication. If you try and call, you immediately get told to push 1 for service..2 for sales.... 3 for parts.... the one and only way to get an answer is to push 2- sales! Shocker! There is no voicemail- so when you push 1 for service, you end up in a vicious loop that goes no where. I dropped my car off on Wednesday for collision repair- they never called me! I finally called on Friday and after leaving a message with direct line to Ivis, I received a call back. Ivis was professional, friendly, and my car looks fantastic but.... communication STINKS! My car was not ready until Wednesday and I had to call and ask if it was ready- no call, no text, no email- until after my car.

Peter Pham is a great salesperson. Very easy to work with and made the experience of buying a new car a lot of fun.

Fantastic service. Sergei was great, taking care of our car quickly and professionally despite our not having an appointment. Our battery went dead and we needed it fixed/replaced immediately. We walked in without an appointment around noon, but Sergei greeted us promptly, diagnosed the issue, and promised to have the car ready by the end of the day. Got a text around 4pm informing us that the car was ready for pickup. When we got there, it was waiting out front, freshly washed. Sergei handed us the key, informed us that it was a warranty repair so no charge to us, and we were quickly on our way. Top-notch, professional service from start to end.

I recently purchased a new Mini Countryman through Quent Jordan at Atlanta Mini. It was a seamless, effortless, buying experience. His knowledge, thoroughness, and courteous manner were quite exemplary. As I have bought about 40 cars over the years, I would rank Quent in the top 1% of sales associates. Boyd (Alec) Williams

MJ in sales is great to work with and the GM is very personable. We had a unique case with a trade-in/lease and they made sure to set us up with the best deal possible. I know they worked overtime for us and I m grateful for their patience and help. Everyone we encountered did their job well. We love our MINI!

Global was so easy to work with and Quent Jordan made the whole process effortless buying my new car! He got me a great deal and stayed within my budget without negotiations...definitely an excellent experience! I would highly recommend stopping by for a test drive. Quent will take excellent care of you and give you A+ customer service!

On my third Mini from this dealership over 9 years. Excellent staff and service.

My service agent, Lon Miller, got me in and out quickly. Global Imports is the place to go for MINI service.

Global Imports Mini is THE place for all of your Mini needs! We had an amazing experience with Quent while buying our Mini Cooper! He was very knowledgable and provided great service!

Seamless, quick, and the personal attention received was top notch. They took care of "Bradley" (my Cooper has his own name) and delivered him back better and cleaner than before. They rock!

They did a great job and it s a nice and clean place

I notice my check engine light was on so I stopped by Mini on Saturday morning to get it looked over. The first gentleman to assist me was very nice and welcoming (sorry I did not get his name). After reviewing my car history, he referred me to Josh for further assistance. As always Josh (Pruitt) was awesome! He put me in a loaner car and took care of all my car needs (radiator fix, oil change, and car wash). I was so happy with my service!

Great service! I waited while my oil was being changed. It went very quickly!

Poor customer service. Most likely, we will never go back.

Josh at Global Mini always provides exceptional service. Any time I need some assistance, he provides me direction and a great experience. Everyone is so nice and very helpful. I love Global Mini because of Josh and the Wonderful staff who works with him. He has made me a Mini for Lifer!!!

Great service: fast and complete. Always very helpful when i go in for service.

My appointment (verbal) was followed up with an email and calendar invite. When I arrived I was expected and treated accordingly. Loaner agreed upon at the outset was processed speedily. Received email when work was done and again, speedy exchange of keys and paperwork.
Work was performed to satisfaction, and follow-up was excellent.
Only rub was getting there for 7AM appointment, no sign pointing to anything open and one gets the impression the place is closed. All else was great!

There is only one place to purchase your next Mini and that is Global Imports in Atlanta and the only sales person to ask for is Sergei Antipov. I am now on my 8th Mini and have been very pleased with the service that I have received. Sergei always makes sure that I am taken care of, and when working with me he devotes all his attention and time with me. I love my new Mini and I love Global Imports MINI. Thanks every one in Atlanta, my car arrived right on time, now sitting in my driveway. Love all you guys especially Sergei.

Global Imports is a 5 star customer service experience. From our salesman, Andre, to the Sales Manager, Asif, to Tyler who handled paperwork. We purchased a pre-owned Lexus ES350 with explanation it had been checked out with the service department and this pleased us more than other dealers who simply put their pre-owned autos on the their lot without verifying conditions. If we were interested in purchasing a Mini, Global Imports would be our preferred choice. Thanks to all at Global who made our transaction smooth and worry free!

I bought the car in December it was a certified pre own with 27000 miles. I got a service notification for the oil change and when I went to the dealer a quote of 600$ has been presented to me. The reason is that at 30000 miles there are some service that needs to be done. That s not what I expect when I buy a CPO I expect that you sell a car with 27000 miles with this service already done. I changed just the oil and they provided a complimentary car cleaning it at least that s what was written in the received because the car was not really clean. Not sure I ll go there again for a service or to buy a car.

Literally the best !!! I don t even know where to start from the whole experience was so smooth and it was all thanks to Alex, Asif, MJ, and Tyler. They re awesome. So professional and team players got nothing but positive vibes. Thank you guys!!!

I had a great experience with Rick Massey as my sales adviser. After my first Mini died on me, I was feeling discouraged and unsure of what to do next. Rick helped me to find a new Mini with a good price, and now I am feeling great in my new ride!

Let me preface this review by saying I can be a bit more demanding than the average consumer. My profession allows me to see the business bottom line and then work towards the consumers' bottom line for resolution. So I expect the same from any business. That being said, Global Imports Mini of Peachtree Industrial has exceeded my expectations on EVERY visit except one. And even on that one occasion I was still pleased with the effort and kindness they showed. If they quote you something, they will honor it. You can trust their word. And that is so important to me. Jermaine Duberry and Josh are absolutely wonderful and make me me feel valued. Josh ensured that my warranty was honored and answered a million questions about specifics within my warranty. Jermaine asks about my family EVERY time he sees me. We share anecdotes about family and life which makes the visit feel personal and genuine because that's just who he is. Because of their kindness and dedication to service, I will continue to be a customer and recommend this location to others.

I'm an "Ole" lady with a "Old" Mini that's my baby (sometimes) LoL
I absolutely love the awesome customer service that we get on our visits to Global! Ericka (the cashier & phone receptionist) is excellent! She always gives service with a smile and it helps that has a great phone voice! Desmond (my service advisor) is outstanding! He's a perfect combination of personality, product knowledge, and professionalism! He's the BEST!!! Kevin (the ASE Tech) is amazingly knowledgeable, he takes the time to explain problems and solutions; I trust his advisement and his credibility is admirable! Chris, who looked at my convertible top, is a manager with the kind of passion that shows how prideful he is about his work! Thanks for your really solid advice Chris, I'll be back for the top service...
Guys keep up the good work because together you're a super good team! ...
Love ya! (Ms. K.)