Floyd Medical Center Review

I went in to the ER because I had a heart attack. I need stints but after spending two nights on the fifth floor, no one mentioned putting me on the schedule. I had to chase my food trays down on two occasions because I was skipped for some reason. I left AMA

I tried getting my gastric sleeve surgery done here but Megan Bolt and someone else who works alongside with her FAILED to try and check my insurance after sending them multiple messages. Even guiding them with a fax number and someone to contact. It's like they just stopped trying or like I was getting on their nerves. I hadn't even received a courtesy call nor email about what was going on? I am an adult I am going to stay on top of things! Sorry if I was trying to help...but thank God I got everything taken care of with Alabama Surgical Associates in Huntsville, Al within a week!!! So upsetting that I wasted almost a month or more with your facility.

Came into the ER and spent 3.5 hrs for them to pop in and spend 5 mins doing blood work and a mobile xray. Then the nurse, CHARLES, came in and said nothing was wrong. He also made a big deal that because the symptoms had been going on for a couple weeks and we hadn't already tried dealing with the issue, they probably aren't that big of an issue. My biggest issue was mainly his bedside manner. I had another nurse apologizing for his behavior because apparently this is not the first time he's had a complaint about his bedside manner. It's alright though, we have his full name and will be filling out the survey attached to the discharge papers. This is also the same reason we prefer Redmond ER over Floyd.

I was in Fmc last month and either they lost or stole my new glasses. Now it is hune 14 i still do not have my glasses. I called dont know how man times to no help. I will never go back there again

Been here 4 days now and the staff and doctors I have come across have been nothing but nice and helpful. Higly will recommend this hospital to anyobe. Rm 3201

I came in complaining of blood in my urine and severe pain in my kidneys, for that I got a 3 hour wait in the waiting room, a bag of pills and a kick out the door, and ended up having to have emergency surgery at Redmond Regional Medical Center to remove what ended up being a blockage in my kidneys. And for their lack of helpfulness, I got a $900 bill from these people that I will fight to my grave not to pay for your incompetence.

My grandpa is in here because he has been very sick. The nurses seem to do all they can to take very good care of him. At Floyd, they have a very good cafe located on the second floor. If you ever need a waiting room I would suggest the big one(it's very comfy) But the only negative thing I can think of is that the patient rooms itself needs to be bigger. If you have family including just 2 people there isn't much room to stay. And it's FREEZING in there. So bring a jacket or blanket if you ever go.

Was in the ER twice (once for myself and once with my sister) and both were great experiences despite the medical issues for which we were being seen. The wait time wasn t terrible for my sister s visit and I went in with cardiac issues and was taken for an EKG immediately and placed in a room. Both times, the nurses, PAs, and physicians were very friendly, compassionate, and informative. The physician spent a good bit of time with us explaining the test results and diagnoses. Outside of the ER, I ve also visited family members and friends who were admitted. I ve never had a bad experience or encountered a rude staff member or medical professional. Everyone is friendly and upbeat. The facility is well-maintained and clean.

I would give 5 stars because the core staff deserves it. However, the doctors were really hard to get a hold of. The nurses did their best to keep us informed but we wanted to speak to a doctor. The Chief Nurse Manny was really on top of things and addressed all of our concerns right away. We saw that the staff really follows his direction and he runs a tight ship there. Mr Henry and Patrick were really kind and helped us a lot, they even brought us bottled water when it was really hot and we where outside watching my sister being cared for through the window. Thank you, you all are heroes.

Best hospital around!! Everyone was awesome during delivery of my baby. Couldn't have asked for any better service.

The E R Dr's need the experience and if you go here you are the genny pig.

Worst experience at a hospital, rude unfriendly staff. Dont go there!!!! 1st in the waiting room now there are 50 people lady up front said I wasn't important enough to see i didn't have a REAL emergency. All staff is on their cell phones, not a care in the world no sense of urgency more worried about Facebook and talking with other employees not the patients. Sabrina in the front has the worst customer service

Well my experience the dr came in one time for maybe I mean maybe 1 min went in having chest pains they did so much blood work most of the ones that draws the blood didn't know how to get blood sent me home the next day after I had a stress test on my heart the nurses realses me not the dr well by his orders they did didn't come in him self to release me until they called him and I told him how I felt about how I was treated then he came to my room cause I was complaining about him didn't explain what my results from my stress test but I can and will say this Maria on the third floor was an awesome nurse she absolutely done an awesome job she should go and get her dr degree for sure I thank you Maria I wished I knew her last name but she is the only reason I even would give this place a star at all will never go back will go to Redmond regional they made me wait from 1030 pm till 1245 pm the next day for anything to drink or eat

Floyd medical center does not care about the family unit. They will allow you to "switch out" between parents but won't allow mom and dad with their baby in care. Switching out is the same exposure. This is a destruction
and devalue of the family unit and sup
port system.

I loved the experience me and my son had here. Staff is amazing, especially the NICU staff.

This is a great hospital. I met wonderful nurses. Nurse Rhonda, Nurse Tammie, Nurse Riddhi they are so helpful. They make you feel like your home, make you feel so comfortable. I recommend this hospital to everybody. Thank yall so much for all you done for me lady's.

I recently stayed at Floyd Medical Center for two nights. The doctor's, nurses, and staff were beyond helpful and professional every step of the way. My doctor took great care of me and came by at least twice a day. The food was great and everything was cleaned immaculately. I would recommend staying at Floyd for any procedure you are planning to have. I could t have asked for better care!

Best service and care in all of Rome! We had two fam emergencies and were in and out w/o stitches in two hrs. Child healed fine it s been one month.

I never receive the right medical care I need. Most of the time the nurses don't do their jobs and some of the doctors don't seem to care about the patients. If you don't have regular insurance you're not a priority. Medicaid patients get the short end of the stick.

Visited 10/30/18. Had to wait in the examination room three hours, was visited by a nurse twice to apologize for the long wait. I simply had something in My eye. The nurse practitioner came in and said I had already removed the object from my eye and it was only scratched. I was examined for seven minutes and then sent on my way.
The hospital put a claim in to my insurance company for $68,675.75, after complaining it was later adjusted. Well my three hour wait in the examination room and the seven minute visit but the nurse practitioner, I was billed $505.00 for nurse practitioner and $1692.25 for Floyd medical center.
This is ridiculous. No wonder the insurance companies have to charge so much.

The cafeteria has a lot of delicious foods to choose from with a cook on hand to make you a fresh garden omelet if that's what you want and the receptionist was great she went out of her way to make sure I found the right place for my CPR class with Ms Johnson who by the way was great and very good at her job, good visit for me

A very clean and up standing place with friendly nurses and great medical treatment!

Great doctors and nurses. I wouldn't go anywhere else locally for emergencies. Very professional and super friendly. Feels like family away from hone.

When I was on rehab floor 6th floor you could not ask for better nurses and Doctors you ask for something you got it you didnt have to wait an hour like on the third floor the third floor team didn't know how to get there selves out of wet paper bag rude and most hateful people I've ever met this is third floor not inpatient rehab I would like to give special thanks to Misty,Anna,Ben,Amie,
Reggie all the CNAS on in patient rehab on 6th floor and special thanks to Carrie, Jennifer,and Cassie they were awesome and thanks to all the rehab aides

I came in due to spotting, this is my first pregnancy and I wanted to make sure everything was fine, I've been here for over 4 hours, did an ultrasound over an hour ago and am still waiting to see if my baby is fine .if this was serious I would have lost my baby due to the lack of efficiency at this hospital .

These pictures are what I've had to sleep in for the last 3 days blood all over my bed way to go Floyd Medical

Doctor couldn't even figure out what was wrong with me. Went to a doctor the next day who told me what the issue was. I was in the ER for 5 hours

The nurse was really nice, but the doctors and other staff are extremely unprofessional. It took upwards of 4 and a half hours to see a doctor, none of the nurses or staff knew the symptoms that my wife was experiencing (chest pain, which should have been taken seriously), and they did more tests than what should have been necessary on a patient that did not have insurance at no fault of our own - note that more tests costs more money - and the taxes we pay fund this hospital and they didn't even have the courtesy to at least know my wife's symptoms before entering the room. (5 different people asked what the symptoms were including the doctor, which is extremely unprofessional. Every time I call the billing department to tell them that I'm paying no more than $15 per month on the $9,000 bills we received (all places involved in total). They are also super slow in sending back the financial assistance letters. Overall nightmarish experience and if it were me, I'd rather die than go to this hospital.

Came to the ER with my son and daughter in law. She was 13weeks pregnant and having a miscarriage. We Stated 4 hours in ER . She ended up Signing herself out and us going home . She past most of the fetus in the ER waiting room bathroom.. She was never seen..

I absolutely love it!I When I threw up (but not blood like when I went to Northside Forsyth)
they did the testing that they needed to do and FINALLY DID AN X-RAY! I found out that I have gastritis, which is inflammation of the stomach lining. I really appreciate the work that the nurses and doctors did while I was there (I was staying at Kindred Rome with my lovely mother) Thank y'all so much!

Sat in the waiting room for 3 hours in severe pain. Never again will I come to this hospital. They base you on a number and if your not cut or having a heart attack you're at the bottom of the list!

Nurses and Doctors are unprofessional. Nurses and staff seemed to be more into themselves than their patients.

Took great care of my wife .... Amberly and Esther were awesome!!!! 5508

I have been treated at FMC twice now in the past month. Once I was transported by ambulance , once by car. Both times I was treated with the upmost professional care and compassion. The staff all seemed friendly and well-skilled.I have a serious ongoing medical condition that periodically causes flare ups of absolutely horrendous pain. My reports of severe pain were, thankfully, believed and taken seriously by the medical Staff! At no time did I feel staff were judgmental or non compassionate. Physician came into my room in a timely manner and medications were ordered for me quickly. That alone shows real understanding and compasssion, in a time where unfortunately not every facility or staff understands or believes a patient's reports of pain. I have actually laid in ERS that allowed me to suffer with pain so severe, offering very little in the way of treatment, until I literally passed out from the pain. Just absolutely Ludicrous! Every staff member in every dept that I came in contact with during these 2 visits were friendly, caring and well-skilled in their respective roles. My wait times in the waiting room were well within reasonable for an ER. The facility itself seemed clean and well-maintained in all areas. Overall, I had a very positive experience at FMC , and hope that would be the case if I ever needed to return for myself or family member.

I went here for an interview after applying for a job in the cafeteria. The interviewer had me sitting and waiting for him for almost a hour. After the interview, he basically told me that I had the job. He told me that I would be getting an email asking for what shifts I can work and vaccination status very soon. Well I never got an email about the status of my job offer or a call saying that I officially had it or not. It so disrespectful to my time for them not follow back on me after the interview. Just rude and unprofessional!

I don't want to group the entire hospital together but I will say I've never been more disappointed with hospital floor staff in my life. I sincerely hope there is a change on the horizon for this hospital.

I absolutely love this hospital best one in northwest Georgia closest to Grady and Grady top of the line

No Parking Anywhere near Floyd Medical Center. the E.R. parking lot is pretty much reserved for the doctor's and security?? but not for the one's who need to park and get medical attention!!! There are 2 building that has the 'Harbin Clinic" sign's on them,so that only leaves the very poorly lit parking deck, and in my opinion at night I'm not parking in that deck it's unsafe!! the Doctor's and Nurse's have The Attitude that they are so much better than the average person, and they are doing you a major favor treating you. just seem's to me the whole staff at Floyd Medical Center from the top position to the lowest, has the attitude, that people has no other choice than 'Floyd Medical Center! they have FORGOTTEN THAT "FLOYD MEDICAL CENTER IS TAX PAYER FUNDED!!

Horrible nurses they are very rude and jazzy mouthed. I have been waiting over 20mins for a charge nurse to return my call to update me on my mom because the nurse at the desk has transferes my call back down stairs to the operator 3 times from 6 central

Even tho I hate hospitals, especially emergency rooms, this was as good of an experience that you could have on a trip to the ER. Nurse Practitioner Stein was extremely helpful and knowledgeable, as were all members of the Floyd Medical CENTER ER team.

Two thumbs up. Bravo.

Had carotid artery surgery. Received EXCELLENT care from the nurses right up to the discharge. Will go back there if necessary. Thanks so much for the care.

Dr.are very slow to put in order for medicine. It took 7 hours to get tylenol for foot and leg pain for my mother.

I bought a nice pair of sandals in the gift shop at Floyd hospital unfortunately they hurt my feet. All I did was walk across my living room on a rug once and the shoes cut into the top of my feet. I took them back immediately with the receipt and they would not honor it. I will never again buy anything from Floyd hospital gift shop...so beware of u buy something in there no refunds for no reason. Their prices are outrageous anyway.

Smh thats all I can do if i could give no stars i would but there is not an option for that.

Nurses did there job in fact she did more than any Doctor did this place went down hill very quickly I truly believe the Doctor's have let the money go to there heads the nurses don't get paid to do the Doctor's jobs

Horrible experience for the first time. Rude nurse that scolded me for puking in my bed. Talked to me like an idiot. Will never allow this nurse to care for me again. I've also not seen a doctor in 2 put of the 4 days I've been admitted.

My stepfather was transferred here from Tanner, and according to my mother, has received above and beyond care in the ICU. Multiple doctors and nurses a round the clock made it possible for him to wake up yesterday. Highly reccomend this hospital, and communicate with the doctors and nurses.

The only reason this isn't five star was due to the ICU security guard Paul House. He did not seem aware or concerned with the stress the family and friends are under. He seems to take things personally when family and friends become frustrated. If he can't handle the friends and family that are in the worst stress of their lives, then he needs to be moved elsewhere in the hospital.

But again healthcare is exceptional here.

The staff took their time to make sure I was always cared for, they checked on me at least every hour for the entirety of my stay. The night nurses interrupted me as little as possible during the night, and the day nurses always found time for me, no matter what I needed! They called the doctor for a specific medication I requested, and got it to me promptly. The techs always came quickly when I needed them, and everyone was so friendly! I would definitely recommend Floyd to anybody looking for great care!

Been in constant pain since I've been here. Nurses always seem to be unavailable. Totally miserable. DO NOT GO HERE!!!! GO TO HARBIN MEDICAL INSTEAD!!!! THE STAFF THERE ACTUALLY HELP YOU!!!!!!

Called to make an appointment for a routine screening the female I spoke to was horribly rude. Because she wouldn't allow me to explain I hung up and made an appointment elsewhere. It's not the first time I've been disappointed with their employees but will be the last, won't go back.

My medical experience at Floyd medical was good at the ER. I was admitted to the 4th floor post surgery on my left great toe the nursing staff were great and friendly the CNAs were great also. Thank you 4th floor nurses.

I was having arm numbness and chest tightness. From the folks in the emergency room, to the observation staff, the folks in Surgery everyone was fantastic.
Dr. Garb was excellent, Stephanie, Julie, Aaron, Fancy, Autumn, Greta?, I should have kept all of their names. They were fantastic.
Everyone I dealt with deserved a daisy award!

Thank you!

Absolutely the worst hospital I have ever been to. The staff had horrible communication and told multiple lies to cover up their own mistakes. They do not treat patients well and made horrible medical decisions. I hope that no one ever makes the mistake of coming to this hospital for any reason once so ever. They sent me home with poorly performed stitches, nothing for pain (not even Tylenol considering I had two fractured bones in my face), they wouldn t even provide me with an ice pack at that while being admitted. They didn t even clean up my wounds before discharging me which causes infections. After being discharged from this hospital I was admitted into Grady because my injuries were so severe that they did not attend to. Doctors and nurses are extremely unprofessional and only discharge you so they don t have to deal with you personally. Please reconsider Your hospital choice.

Would be great if nurses could put their cell phones down long enough to do their jobs! They say I'll back in 15 min. To do ...(whatever) an hr. Later they haven't come back. You go look for them, guess what 5 nurses at the station playing on their phones. Ridiculous!

A amazing place to rehab from your injuries or illnesses. The staff is beyond 5 Stares. They are personable, caring, well trained and experienced in their craft. My stay at at Floyd Medical Center has already shown improvement for me. I am excited about my future because of Floyd.

I had a family member in the icu unit for a little more than a week. I couldn't have asked for a better staff for medical care.

The staff and the care they give is great but fix the parking situation! You have more spots blocked off and unavailable than not. The parking deck is closed. I understand it may be temporary but something has to change. Driving around in circles for 15 minutes only to park as far away as possible to walk in with a baby in the rain makes for a rough start to the visit. We are here to spend our money, at least make it easier for us.

I've been consistently happy with the patient care provided by medical staff at this hospital. The billing department, however, is a nightmare.

you know just like every hospital there's always going to be a wait time but I have been there about two times in the past 2 weeks.I was in pain and could not stop throwing up and I stopped at the ER I do not have insurance. But these guys were willing to work with me when I went to Redmond they left bruises all over my arm they we're rude. And very much dishonest to me. But when I come to Floyd at least I know I'm getting good care and I'm getting people that care about me and that are willing to work with me. I would recommend Floyd to anyone they have good hospitality manners. And just they're all sweet.

Great hospital. The nurses are taking awesome care of my husband. All of the staff here are great.

A "Thanks" is in order directed to all of the Staff and especially a heartfelt appreciation will always be dedicated to Dr. Riley skilled hands for a successful operation on my Mother. So... Thanks from the Sloan family.

-Dustin, aka.dkakingace.
Shipping Manager Carpet Connection Inc.

The emergence room did a awesome job. Had to be rushed in ambulance to hospital. I had an really bad seizure. I lived in Rockmart about 45 minutes away. The doctor was a great person. The nurses was very nice. Metro Ambulance service was awesome. I appreciate caring for me.

This has got to be the worse hospital ever. I broke my back and they gave me pain meds but I was still in pain..so I let them know..they did nothing. Then my brother showed up and he complained..so they gave me a shot with too high of a dose..so I immediately threw up and then passed out. Then they rigged me up for a MRI and I came too with the IV being ripped out of my arm by the side of the machine!!! And they gave me contrast (dye) even though I did not want it! My wife works in the medical field and this place should be shut down!

This is not my experience, but a friend of mine who was a patient there. Nurses, doctors and staff completely unprofessional. Making homophobic and ridiculing remarks while gossiping about patient outside their room. Staff broke into patients vehicle and searched it without any consent of patient. Deliberately making patient not get any rest/sleep while there. Just hearing all of this made me want to cry. Doctors discussing information about the patient in gossip outside in the hallway completely shatters the so-called hippocratic oath, that I guess does not matter whatsoever anymore. So much for patient care; More like patient don't care. It's a good thing I don't live in Rome, GA, because if I ever needed hospital care, I would rather die.

Our granddaughter was stillborn here and they made sure even with the covid 19 restrictions that 4 people got to go back to be Support for my step daughter during this difficult delivery. Once they found out the baby didn't have a heart beat they actually waited on my husband and I to drive over a hour to get to the hospital before they started inducing her labor. They were very helpful and attentive during such a sad time.

Besides the fact that I came in here with asthma related problems .it did take them a while to see me ,but once I went into the back I felt they were all completely professional.and courteous. Thank you .I felt like a human being & not a disease

Awful and very rude. Was escorted off the property because I ask a security guard not to cuss at me. Kept telling me if i " Didn't quit running my mouth" he was going to take me to jail. This place is a joke. The rules that apply to you don't the staff. If you want to be embarrassed and disrespected this is the place to go!

Very nice staff. Very helpful. Made us feel comfortable. Treated us kind.

If I could give 0 rating I would this hospital is garbage the nurses tell lies and call security because they all in your personal phone call my family will not return oh and they scream at handicap patients

I have spent 12 days here for strep infection in my blood stream.All I can is that my experience was excellent care from the Hospitalist (doctors) and nurses.Though during the Thanksgiving holidays things were not so good, the hospital was very understaffed which causes delays in getting help in a timely manner.But I still give Floyd Medical 5 stars.Thank you for saving my life!!!!!!

The staff are the best in the business .. I have worked with many of them during my career in public services as well as been treated by them during some of my injuries.. Floyd is who I trust for my health care.

My grandmother went to the ER with a heart problem. Staff was very friendly and kind. Normally ER staff seems annoyed or agitated but at floyd they were great. She was admitted to a room later that evening. Special about out to Anthony and Kelsey for being so kind and pleasant. The nurses were wonderful as well as the doctor. The complaints I have is that under was there washad a sock and vial left from the previous patients stay. Also it took about an hour after she got the discharge papers for the orderly to come with a wheelchair (she has mobility issues). Other than those two things it was a very pleasant stay for her.

My Grandson was in ICU here a week ago and was treated so good. One nurse worked on her day off to be with him. I wish I knew her name. He passed away and was an organ donor. They did what they called a hero march for him. They were all so compassionate and kind to our family. It meant so much to us. Thank you!

I came to the ER today and the waiting room is empty. I sit and sit for hours and am not seen. I suppose Congress was correct. They just play cards and dont care if I'm seen or not.

I had 2 surgeries there and the staff were excellent. My only complaint is after surgery there seems to be a rush to discharge you home, regardless of your pain level.

Horrible experience. Fell at home and dislocated my left shoulder. I was in terrible pain. Dr said there was nothing wrong with it and was twisting and turning while I yelled in pain. He told me to stop yelling I was disturbing the other patients. He finally ordered a pain shot and xray. It was dislocated after all.

I went tonight for a fractured toe. It is fractured and they said it was not but if it was then there is nothing to do about it. Curt and rude while I was in pain. I see many other people have had the same experience. I'm really upset over this. I'm concerned because a fracture can cause problems in the future for the body. My body! It seems they give you medicine and send you in your way and not really help with an emergency. I was there for over five hours and this attitude that came from the staff was not good. The only person that was truly kind was the billing lady that called in for me to sign forms. I think all of the other staff should take a lesson from her. Rude! Just rude. Got a second opinion and yes it's broken. Thanks for nothing and now I get a bill legit spending all that time for no help with my emergency!

Everybody i met on Monday thru Wednesday has been a really helpful staff very nice and kind to me

They mishandled my account, financially. Even after numerous phone calls and emails over the past 6 months+ no one has been able to assist me and it has snowballed into a very serious problem.

Very impressed with this hospital and nurses on ICU floor

I went into the ER because I had hurt my shoulder and the first doctor was amazing and sweet. I ended up having to go back and the doctor had his student come in before him, no big deal, he did great. Then, the actual doctor came in, didn't examine me. He refused to be near me really and then proceeded to accuse me of being a seeker. Now, I have lots of allergies and I told him I didn't care what he did as long as he helped my shoulder not hurt as bad. He refused and told me I didn't need to be there and that I should leave. I was hysterically crying because I was in pain and he was being rude and refused to help me. I have never been so disrespected in my life, especially, by a doctor. He didn't care that I was crying or in pain. He didn't even look at my chart to see not only my allergies but, my x-rays. It wasn't just him, I had not one nurse(discharge nurse maybe? But even then, he was rude) come in. The only kind soul was my registration lady. She was trying to help me calm down.

best experience for an ER experience I've ever had. ..great place

I had a collapsed lung, torn diaphragm , and my small intesten was in my chest. It took 2 weeks of x rays and cat scans for them to find the problem. By the time they did I was rushed to Atlanta for emergency surgery where the doctor said I would have died if I didn't have the surgery that night.

These people use hospital liens instead of submitting claims to insurance properly knowing that they can get more money from the lien attached to injury claims. They put my mom, who has Medicare and was injured in a violent car accident, out into the cold in a medical gown at 1am on December 24th with a broken collar bone and two broken wrists, and didn't even bother to write a prescription for her. Over a year and half has passed since the accident and they never sent bills for the services rendered to my mother or father who was also injured, and they never sent notice of the lien. Of course now that their case is being finalized, Floyd Medical Center starts calling a year and half later trying to get information to them about the bill like it just happened last month. My mother has been living with the pain because of the negligence of a distracted driver for over a year, and now these vultures want to come in and take what little monetary consolation she is set to receive from insurance. Thanks for nothing Floyd Medical Center. You should be ashamed!!

The staff nursing and medical have went above and beyond to make sure I have been comfortable

The lack of care and compassion the ER shows is very sad! This hospital has went downhill very fast. If I could give it 0 stars, I would have. They seem to think that excruciating pain in the middle of the night deems you a person only there wanting pain meds, even if you NEVER go there and have never even been prescribed strong pain medication other than when you gave birth. If Dr Laura Williams was any kind of dr, she would have noticed that in my chart, had she taken the time to look! Do better Floyd Medical!! I will never recommend this facility!