We delivered our son here last month and had a great experience. The nurses and staff were all really helpful and kind. I appreciated the schedule they gave us at the start of our stay informing us of when people would be in and out of our room for checkups and the set aside quiet hours when we could be left alone. I gave 4 starts just because the food and guest accommodations were just okay and there were minor issues of cleanliness.
We had THE BEST experience here. Both times. We had our son here in 2017 and our daughter here in 2018. Dr Johnson delivered our son. Our son ingested some meconium during birth but doc didn t panic. He cleared his nose and throat and gave him a little time and our son was perfectly fine without having to go to the NICU. Dr. Padgett (no longer works there) delivered our daughter and she also did an amazing job. Both vaginal births. My epidural experiences were a little different each time but I was in no pain during and I ve had no back pain since (I had my youngest a year ago). Not to mention the wonderful nurses that are amazing! Really nice homey rooms, and decent food. AND they let me have my husband, mom, grandmother, best friend, and the photographer in the room. If I were to ever have another child (which we ARE NOT) it would be here 100%! Love Lutheran!
First time here...all staff in the ER are great...helpful, knowledgeable, and my Dr has a great sense of humor and it's awesome that they're keeping my 11 year old entertained
Wonderful Doctors,wonderful people,wonderful services
Worst medical service ever.
Doctor made me feel like I was a inconvenience.
Updating my review. Had to go in again and this time was a much better experience. Doctor and his staff were friendly and got me in & out pretty quickly.
DO NOT GO HERE I WAITED 3 HOURS AND 30 MINUTES AND THATS JUST THE WAITING ROOM AND I HAD TO LEAVE BECAUSE I HAD WORK IN THE MORNING. STAFF WAS HORRIBLE AND DID NOT CARE AT ALL, I HAD A POTENTIAL CANCER CASE AND I SEEN 4 PPL GO AHEAD OF ME AND I WAS THEIR BEFORE THEM SO TAKE MY ADVICE AND DO NOT GO HERE I GUESS THEY WOULD RATHER SEE ME DIE THEN TREAT ME
They were rough with my nana. and ignored she was in pain she broke her ankle because she slipped on ice and she was in pain crying bad and made us wait for almost two hours. i get there is other people that need to be checked but they had people who came in after her go before so i m more upset with that.
This hospital is a pit ground for under achiever medical staff, doctor Chip Davenport I believe his name is was the rudest SOB ever, he didn t take time too to listen to our question or even attempt to explain anything was in a huge rush, then the nursing staff is so lost like when did nurses need adult supervision, you will fall in this hospital medical cracks, avoid it!
Good doctors, good nurses. Best experience I could imagine during my delivery! Shout out to Dr. Ellis Dr. Ganter and my nurses team, Chris, Jen, Amy, Susan, Brittany, and everyone else who helped me out!
A great big shout out to the staff on 5th floor (578) They are magnificent!!
Awful service. I am extremely disappointed but not surprised. I called to get a question answered and the man on the phone told me that it wasn t important. When I started talking again he hung up on me. What an awful thing for a hospital to do. Aren t they suppose to help people? I promptly called another hospital and they gave me the answers I needed. I ve heard many bad things about Lutheran Medical Center and how they treat their patients.
We just had our daughter here in July. She is my first child and I was so so happy with our experience. The jacuzzi, the big bed, the kind doctors and nurses, the fact that they never take baby out of your sight! They do all of the testing and bath right there in your room! The food was great. It was the best 4 days of my life!
Just walked out of Lutheran after a CT scan. Dr W was so rude he walked out of the room I was in during mid conversations with me while answering a more important call.. my pain is severe and I guess after determining I had nothing wrong decided I was not worthy of helping with anything else. My CT scan was done by someone seemingly high on speed or in a major hurry and took 3 minutes and the results came back within 15 minutes. I will never go back to this hospital...
I went to Lutheran for emergency open heart surgery. My doctors are amazing! Dr. Alan Brants, Thoracic Surgeon and Dr Jerry Miklin, Cardiologist. The nursing staff are very thorough. I felt very comfortable asking questions and any procedure or medication was explained in layman's terms. Thank you everyone!
Great experience the first time going here second time they treated my husband like trash and were very rude and condescending and awful. I wouldn't recommend going here
They refuse to tell you the condition of your loved one, refuse to tell you if your loved one has been transferred. Allow inebriated people to make life changing decisions for themselves and release inebriated people to leave unchaperoned. Don't leave your family unattended at Lutheran hospital. Be warned! Avoid this place.
Excellent staff in ER! They were all so wonderful. The Ultrasound tech was superb as well. I'm very pleased with my visit here. It's always scary going somewhere unfamiliar but this is a truly great hospital.
Dr Rutherford in the ER was condescending and dismissive. Did not address the issue and did nothing to help me
An excellent center, they could have saved my child's life. One of the best centers in the state, specifically -- Dr. Ian S Bach, is one of the finest healthcare providers out there! Very professional, caring and knows his stuff. I can say with complete confidence that I would highly recommend the hospital for all your needs and issues!!!
Disgusting. Treated a patient with autism like a criminal. Its VERY evident that self-important people who are clearly unhappy with their job decide to take it out on a patient. The facility was dirty and the staff was rude. How can they think this is a decent way to treat people?
I am unfortunately with so many people on their reviews. My encounters with the organization have been they are more concerned about sitting in their Offices and making un-professional determinations based upon mere paperwork interpretation than providing reasonable, thoughtful medical services to patients. Simply expressed, from someone who epitomizes dedication, kindness, politeness, and respectfulness, these folks were not nice at all. I, thus, cannot recommend them because of this
Didnt care what was going on with treated me like i was a junkie without any knowledge of my situation, i was laughed at the whole time i felt less then 0 worst place ever
The emergency room nurses could be extremely more helpful. And the security guards were disrespectful and rude to a number of patients and visitors.
Lutheran Hospital saved my husband's life this past weekend and week coming up. The care we received in the E.R. was great BUT the care in the Internal Medicine Unit has been so amazing. The nurses and CNA's have been so helpful, supportive, and informative. I cannot thank them all enough. Dr. Hines, the surgeon, also cannot be thanked enough.
Humiliated and disgraced by this hospital. Empathy, compassion nor care is in Lutheran medical center mission statement. Unbelievable that these individuals took an oath to humanity.
Very Poor skills, knowledge, professionalism, and bedside manner. I wouldn't take any loved one here EVER. Nor would I ever take my dog here if it were possible. If you want your loved one to have a chance at living, don't go here EVER. Not to mention the billing and Emergency Room department is EXTREMELY rood, ugly, and inconsiderate. Worst place for care. One brother had neck surgery and overdosed him on pain meds there and almost killed him. My dad and my other brother have had their clothes stolen in icu to and when my oldest brother died, my parents said no to donating part of eyes plus because of the mrsa he didn't qualify anyway and they signed papers saying no and a few weeks later we get a thank you card for him donating but they had to throw them away and when my dad called Lutheran they said they had no record of them signing papers saying no. That's because they screwed up and got rid of the evidence. Very Poor dangerous place to have care.
Well assisting my grandmother to the hospital today we had to go to the lab unit to drop off blood work we walked up to nobody at the front desk when the staff member Cheryl did come asked if we been help Obvious answer would be no considering she s walking to an empty front desk took the paper and ask us to win in the waiting room. About 20 mins passed because Daniel I believe her name was came and ask if we where help I then explained we have an appointment she said for drawing blood I said no she said then you free to go. In shock at this point for a wait unneeded I did say out loud I ll be leaving a review where many stuff in back began laughing however but nobody was at the front desk still. Danial was hope when my grandma ask for a copy of her papers she was very helpful. Jame the diroector then approached an ask if there are any concerns I let him know and he seem to be apologetic which I then felt a little acknowledged. This doesn t change the fact that she was later for her other appointment in the same building do to lack of communication. I could only imagine if my grandma was here by herself that she would ve been Just wondering around. Jeanne for the actual appointment was very help allowed my grandma to still see the doctor
If I could give No stars I would. This hospital used to care for ANYONE coming in there doors with extreme CARE AND this Hospital needs a OVERHAUL WITH STAFF THAT GIVES A DAMN ! I Will be calling patient services then proceed with Medical Malpractice.
I had to use their after hours L&D services last night/early this morning and couldn't have had a more positive experience.
From the moment I called to see if I needed to be seen, to checkout.
The nurses were kind and in a great mood even though I arrived shortly before the end of their 12h shifts. The morning shift team came in and it was equally kind and helpful. I only saw the doctor for a couple of minutes, that's my only complaint. But since my condition wasn't critical, can't say I needed to see her at all because the nurses did everything that needed to be done. I'm planning on delivering my baby at this facility and hoping to have another great experience at such stressful times!
Didn t give me any pain medication got shot with a nail gun nail still in me. Told me they were going to do nothing and it would be fine. And then my primary called me the next day told me I needed surgery on it because It needs to come out. Bunch of morons
My DIL gave birth this past weekend. The staff was amazing and her stay was great. The only issues were that she went into labor on a Friday evening and the cafeteria was closed on the weekends. Their cafeteria hours are M-F 6:30am-6:30pm. It was difficult to arrange meals for Dad. I work in a hospital and know how important it is to have food available for patients and visitors. If you have a baby here, hope its not on the weekend and if it is, good luck!
After being diagnosed with breast cancer Lutheran and the breast center coordinated all of my care. I am a fearful patient. I was afraid. The nurses in the pre-op were amazing. By the time I had my last surgery they not only knew me but knew how to calm my anxiety around everything. Because I needed to have time to recover I was sent to the floor. When on the floors the nurses and CNA's were very attentive and kind. Thank you for your care for me. My doctors Dr. Elizabeth Brewer the cancer surgeon and Dr. Richard Mouchantat the restorative plastic surgeon were amazing. Thank you for your care. I appreciate all that everyone has done.
The worst ER experience! Do not go here. The difference between hospitals in Pittsburgh (UPMC) and hospitals in Colorado (especially Lutheran) and like night and day.
Bad center that does not care about the needs or wants of the patient. Subpar care and even worse customer service. Go elsewhere.
I recently gave birth at Lutherans and I could not be more happy with the staff or facility! All of the nurses were amazing and so helpful with all of the questions we had. They were always available whenever we needed them and were always happy when they stopped by. I could not be more thankful for the nurses and volunteers during my stay!
Maybe I'm spoiled by going to other hospitals, but this was just about the worst ER visit of my life. I don't fault any of the doctors, nurses, or techs - each of them was kind and clearly doing everything they could - hence the 2 stars instead of one. But the administration of this hospital needs to do something about their staffing issues. We walked in at about 5pm and were informed they had a 1-1.5 hour wait. That was on the edge of okay. There were very sick people there who needed to be seen way worse than we did, so I didn't complain. However, with the sick girl vomiting in the wheelchair next to us and the other girl in and out of consciousness from withdrawal and the man who couldn't feel his arms (not to mention many others), all waiting there for over 2 hours with no relief, I couldn't believe an ER could exist like this. Our wait time was over 2 hours. With triage and life and death emergencies, I get that someone puking or a guy who can't feel his arms are not going to be rushed back for recessutation, but when I go to the ER anywhere else for a non-life-threatening emergency (kidney stone, lasceration, stomach flu with severe dehydration, etc.), 30 minutes is about the max I've seen - but usually there's no wait. I would chalk it up to a busy night except several other patients there were talking about how awful the wait always is there, that they're always short-staffed.
So if you really need to be seen and don't have 3 hours to wait, don't go here. 3 patients left while we were there, headed for Presbyterian, where they said they had no wait.
Really wonderful nurses. From the OR to post op to recovery they were all outstanding.
After having a great experience with my daughter, I chose this er when the need came up for myself. I am a hard stick and I always warn anyone who's poking my veins. my nurse disregarded my warning and when the vein rolled he blamed me by saying "wow you have old lady skin". "this only happens with old people". He actually said this to me! After failing and blowing the next vein, another "great nurse" gave it a go and she poked me twice before the iv was up and running. The fantastic dr didn't believe my symptoms and completely ignored my concerns. Bottom line is I left feeling worse than before. I was disrespected, disregarded, disappointed and a person asking for help should never be led not to trust their own bodies.
The Best hospital I have Ever been in Ever...
All Staff & workers I had contact with during my recent stay treated me with extreme respect, dignity, friendliness, professionalism, & courteousness that I've ever been treated and I know as professional caregiver and that I wouldn't expect anything less because, I am the worst patient Any Clinic or Hospital could have.
I Never felt anxious or desperate to get out & away from Lutheran.
The Only grudge I had is that I Lost a Favorite Fluffy Robe because I Forgot to grab it & it Didn't nake it to Lost & Found
I gave birth to my first daughter here. Everyone on the labor and delivery floor was professional, compassionate, and deeply reassuring. They remained calm even though I was in labor for 22 hours and my daughter s heart rate kept decelerating, and kept me calm as well even though I was terrified and concerned (she was born healthy and surprisingly happy, by the way). Kelly is the most amazing nurse I ve ever met. I don t think I d have made it through that whole process without her. Whatever she s paid, it s not enough...that woman is incredible. All of my other nurses and midwives were also just as amazing...thanks Jules, as well! You re awesome! The only two reasons I don t give five stars is because firstly the lactation consultant I met with was weirdly aggressive. She made me feel almost bullied, like I was doing something wrong (I m not sure what, exactly). Part of this may have been because I was out of it and sensitive after 22 hours in labor and practically no sleep plus still recovering from hemorrhaging pretty drastically postpartum...but I did feel like she was oddly combative. The other reason is because as I mentioned I bled profusely...an abnormal, unhealthy amount, as it turns out. As a first time mom I wasn t really aware that this amount of bleeding wasn t normal, and none of the nurses on the recovery floor thought to ask me how much blood I was losing. I probably should have been able to figure it out sooner, but 22 hours of labor makes you stupid, apparently. About 3 hours after giving birth, once I had stood up to use the restroom and was picking up my daughter to feed her, I suddenly became incredibly faint. I sat down quickly and asked the nurse to please take my daughter before I lost consciousness. She hesitated and then took the baby and when I asked her if it was normal to feel faint she kind of brushed off my concern like I was overreacting...turns out I wasn t. I had to insist that I was losing my vision and could barely remain conscious before she would even check to see how much I was bleeding, and when she did of course it was clear that it wasn t normal. I don t think she did it maliciously, or even that she wasn t competent. I do hope that in the future she remembers the woman who didn t complain much but still almost bled out and applies that experience to other patients. To be completely fair to her as well, she could very well have warned me what it would look like if I were to bleed too much, and I may not have caught it...as previously stated 22 hours in labor makes you dumb. All in all though, it was mostly a good experience. I always felt like my daughter was in good hands and that s what s the most important. I will consider returning to this hospital when we have our next child. Hopefully Kelly and Jules still work there when I do!
Had my son here and everything was amazing. Great assistance with breastfeeding mom's. I would recommend this hospital for any expecting mom
This place is nothing more than a money grab! Sat in an ER room for 2 hours in pain, they drew blood once but that s it, the rest of the time I just sat around until finally they gave me a preventative shot that did NOTHING they literally did nothing, upon release I was told I didn t even have a copay, weeks later I m hit with a 1,300 bill!! That s just what my insurance didn t cover! 3,000 to sit in a room for 2 hours, that s 25 dollars per minute, stay far away from this hospital, now they re suing me cause I can t afford their outrageous bill
Don't have a baby here if you want to have the name spelled correctly on the birth certificate and socoal security card... apparently "Danielle"is too hard for them to spell. I was promised a reimbursement for the having to purchase a replacement birth certificate 6 weeks ago that i have yet to receive. And because of their mistake I am now fighting with social security to correct in on her social security card.
We delivered at Lutheran and it was a wonderful experience. The nurses are fantastic and you can tell they really care. All of the rooms are very nice and the facility as a whole is very clean and beautiful. We did take the sibling safari class with Lutheran before brother came and it was very fun and worth it for my older son. I have also been to the free breastfeeding support group and it s a great resource. The lactation consultants helped me figure out my son had a tongue tie. Once we had it clipped, he started nursing so much better. When little one was just 5 days old, he was breathing very fast, so the on call doctor at our pediatrician office suggested we take him back to Lutheran to have him looked at since it was the middle of the night. We did take him to the ER department and thankfully, everything turned out ok. They were very gentle and thorough with him. We also received a bill pretty timely and no issues there, except it was expensive. It s expensive at any hospital, so we can t really blame Lutheran. I couldn t be happier with the care we received!
Worst neurologists in Colorado no communication there's one doctor who tells the nurses nothing, and they can't order anything my wife is having a shunt mouth function which should have been taken care Thursday its now Monday night no progress at all horrible
I gave birth here. It was the most amazing experience of my life.
My nurses in the OB were Athena, Leika, and Jean. I couldn't ask for better. My doctor was there on time and they walked me through every step.
After the world's easiest birth, I was moved to the recovery room upstairs. Where I had more attentive nurses care for my husband, my baby, and myself. What a wonderful time. I would suggest that everyone give birth there.
This hospital is full of rude, arrogant, barely educated staff.
I am truly DISGUSTED with Dr. Brian Shear and the service that he provided my client. Mr. Shear, you sir should not call yourself a doctor after the report I received on how care was proved for my client . My client was automatically stereotyped based off his tattoos and colors. Dear Mr. Brian Shear the lack of respect that you provided my client is and was in poor taste and poor judgment. Everyone Mr. Shear you meet is fighting a battle you know nothing about...be kind ALWAYS. My client is working very hard addressing situations in his life and has finally been able to reach a place that he can feel a solid level of success. I am embarrassed that I suggested Lutheran for his care.
Don't go to this ER unless you want to get raked over the coals. They have a system designed to rip you off as much as possible. I went here for a pain in my chest. I had an EKG which was normal, but they wouldn't tell me that and insisted I stay for other tests. After mostly sitting in their lobby for a 4 hour visit I was hit with $5500 in hospital bills.
Had they just told me my EKG was fine, I could have left, but they tricked me into staying longer so I'd be stuck with more bills. Crooks.
Do not go here if you need health care. Apathetic doesn t even come close to describing the nurses, physicians assistant or doctor I dealt with during my visit. Administration was on the same level when I voiced my concerns.
I will never set foot in this facility again. My dog gets better medical care at his veterinarian hospital than I received at Lutheran. They ran a bunch of a tests and likely generated a huge bill. Only to turn around and tell me they wouldn t figure anything out today and they needed my bed space to make more money. The ER director said the onus was on me to make sure my medical exam wasn t falsified by their staff.
I can t even put into words how disappointed I am in my fellow human beings, especially in a healthcare setting.
Yesterday I had the worst experience I've ever had at a hospital at Lutheran. Granted, they were a little busy but this is no excuse to be rude to a patient. Upon explaining all my symptoms, the doctor I spoke to told me I was just being paranoid and delusional (actual words) and then proceeded to tell me she wouldn't treat me or run any tests, because the radiation would just put me at risk for cancer when really nothing was wrong. She told me she could get my a psychologist and I promised I was having no psychological problems - only physical ones. This was unacceptable.
So I had a friend drive me to St. Anthony's a ways south of there. There, they were kind, didn't snap at me or tell me anything rude, ran all the proper tests and sent me home with prescriptions that turned out to be entirely necessary. If you find yourself in the west Denver Metro area DO NOT I repeat DO NOT go to Lutheran. Go to St. Anthony's where they are kind, responsive, and won't simply refuse to treat you.
Who likes going to a hospital, however the staff are courteous and doctors were great.
If you smoke weed dont come to this hospital... they will treat you like crap And you will not get the proper treatment if you get treatment at all. They will treat you like a drug addict!
I delivered my 2nd baby here and was EXTREMELY impressed with the labor and delivery unit. The nurses and midwives were so knowledgeable,, and did an amazing job, even when things got rocky. The post-delivery accommodations and nursing was also wonderful. I would highly recommend delivering at this hospital.
Great experience at this hospital! All the nurses and staff were amazing, super friendly and helpful. I am glad this is the hospital I chose to deliver at. Bonus!...Hospital food was good too!!
Went to ER for alcohol withdrawals. No fluids or medicine given because I feel it s because I refused JCMH. I did not do ok there and was sent back to ER for my high pulse and anxiety. I used to love Lutheran until tonight. Not helping addicts. It s terrible
I've been to many Hospitals across the US. I was on vacation a had to visit the ER and the people are the most friendliest and caring I have experienced! Thank you.
I just signed an AMA for the first time in my life. Never imagined I would. But I had enough. I don t know what had happened to this Hospital but it was a very horrible experience from when I walked in, to the moment I walked out. I left crying it was so bad. The staff tonight. Very rude and preoccupied with social media and their personal lives. The nurse upfront was on a real power trip among other staff and patients. And at least 10 HIPAA laws were broken with 6 different patients. Including myself.. Please, reconsider before heading to this hospital..
Buyer beware. If you go to the ER they can send you to another hospital and charge you thousands Just to walk through the door. Then the other hospitals will charge ER fees again. It s like the commercial We are not an ER we just charge thousands to Monitor for Emergencies. Yep you have an Emergency and need an ER
I cannot believe how I was treated there. The nursing staff that deals with mental health patients are rude and just plain mean. I was being treated so badly that I asked for a patient advocate. I guess that didn't make them too happy because on top of not being allowed to see a patient advocate, I was then strapped to a bed for two hours. I asked one of the male nurses what his name was and his response was I don't give out my name in the crazy ward. I left Luthern with a badly hurt wrist and felt so turned off that I am not sure I'm going to be able to trust anyone that treats mental health.
Had both our children here. They were kind and courteous. I highly recommend this hospital.
Delivered my baby at Lutheran and had the most positive experience. Every single on of the nurses we had during our 3 day stay was so helpful and attentive. They answered all questions I had and were quick to respond to any needs. I felt well taken care of and learned a lot about caring for my new baby and my own recovery process. The facility is also a great environment, and the individual labor rooms are filled with different options for coping techniques as well as dimming lights and a large bathtub. I highly recommend the Labor & Delivery facility at Lutheran and plan on returning for all future deliveries.
Middle of the night ER experience: Security staff: super friendly and efficient. Medical staff: The EMT was awesome. A nurse and doc started off great, but their attitudes and presence went downhill. We felt like we were a hindrance and that since my Dad had cosmetic surgery with complications that it was what he signed up for and he had to suffer the side effects which was excessive bleeding, nausea and vomiting and severe pain. We were there from 12-6:30 which wasn't a big deal as he needed the medical attention. I wish he could've been admitted as we would've been more comfortable, but the last couple hours, there was a huge rush to get us out at the end. I am sure it was for financial reasons with insurance. When they were booting us, my Dad was in the wheelchair and had to go to the restroom before we left. Even though he specifically said he was nauseated and dizzy, the nurse walked away and had no one to cover in case of a fall. No discharge papers given, no real direction. It wasn't an awful experience, but definitely not a great one.
The staff in the labor and delivery is the most compassionate group of people I have ever come in contact with. We will never forget the amazing work the team did for our family. Thank you
Horrible experience with newborn care unit. Labor and delivery went well, but the nurses in the newborn department shoved down breastfeeding down my throat and told me what to do with my THIRD child like they knew better. I felt like none of my concerns have been addressed adequately and they always gave me the attitude. Could not wait to leave that horrible place and do things with my baby the way I thought were appropriate. If I decide to have a fourth child, will NEVER EVER return there.
Told me before I left the emergency room that I owed 150$. I asked it to be billed since I hadn t got paid yet. Sent me a bill for almost $2,000!! I didn t even leave with a proper diagnosis. I cannot stand being lied to...$2000 for iv fluids and Valium!!! Nothing else!!! And yes I had insurance. Absolutely disgraceful.
This is my go-to hospital for E.R. visits. They've always been fast and caring. I've never had a Lumbar Punture that I didn't cry my eyes out during, but they managed to make it less painful somehow! The staff seems very well educated and very compassionate. The food isn't bad either! A lot better than Denver Health's food.
this is a very good hospital and the staff and doctors are nice and courteous and fast
This is the rudest place I've ever been to. I wish I could give it a -10s stars. Didn't even get help from them.
Cafeteria people are very disrespectful rude
Very unsatisfied Never referring anybody to this hospital
I burned my wrist on Thanksgiving day. 3 X 4 inch 2nd degree burn. The staff was amazing kind, my wait was not even 15 mins. The doctor was wonderful and very concerned with my pain. The nurse was awesome and dressed my burn. gave me supplies to care for it until I could get my own. Gave me wonderful directions until I could see my primary. This is my 14th trip to the ER as I have another chronic condition and thought sometimes they are busy they always give me outstanding care. They rock!!!
Excellent care received here. Doctors and Nurses are exceptional.
Treated wonderful, had two babies here. The NICU staff was top notch.
Up to this day I always thought that LMC was the quintessential care of quality that my family, friends and I have always experienced. Early morning, on April 7, 2016, I visited Lutheran Medical Center Emergency Room. My overall visit was greatly disappointing.
My symptoms were: high blood pressure, left side numbness radiating to the neck and mouth. The events of that day are as follows:
Trying to get immediate care, my husband and I went thru the ambulance entrance. I encountered a male that ask me what was going on. When I told him, he stated that he doesn t have beds and I had to go back to the other entrance. Another male took me to the other entrance to follow him.
After registration, a male that was sitting by the desk took me to an adjacent room for an EKG. He stated in a very monotone manner not worry that I was not having a heart attack. I asked him to show the results to a MD. I expected more patient sensitivity interaction from him, as looks good, let me show to a doctor not a diagnosis.
I then waited 15 minutes to be taken to a room.
The same male that took my EKG took me to a room. When we were close to the room a female voice said that room is closed, but the male still escorted us into the room. The male individual then proceeded to put a sheet on the bed. The room was dirty with an overflowing trash can, with trash on the floor, used gloves next to the sink and the most disgusting observation was dry blood on the pulse oximeter.
The same female voice came into the room and started an IV and lab. She stated to call if I needed anything.
Then, I heard the female voice in front of my room saying that she was leaving. She didn t come to let me know as a gesture of handover of care to another nurse. My husband asked a female that was sitting behind the desk to unhook my IV needed to go to the bathroom. She asked if I had given a urine sample. He responded that no, because we were not asked. While in the bathroom, she knocks on the door to give me facial tissues because the toilet tissue was out. I am thankful that my husband was with me, as he was the only one assisting in getting warm blankets and ice chips.
After 90 minutes, a female came and introduced herself as a PA. She asked me what was going on and stayed for 45 seconds. She then stated that she was going to put some orders.
In the meantime, various other people came into the room. One came to change the glove box from the wall, while totally ignoring us. Then another came in to change the sharp container, this person at least said good evening.
A female came in to give me an injection and I refused, I did not know what it was for. She didn t provide details.
After the PA received my blood work results, she came in to tell me the blood work was negative. She was chewing on something, as she spoke to me, which was very distracting and unprofessional. Her recommendation was to wait another 3 hours to undergo some more tests.
Given the stress of my symptoms and poor patient care, I decided immediately to go to St. Anthony.
The only positive experience from that day was the fact I wasn t diagnosed with anything major. However, this event was a complete and total administration failure. What ever happen to patient care and respect? What happened to quality checks for sanitation? The attitudes of the employees are a direct reflection of the management and administration of the hospital.
As I started this letter, LMC was a place that always faired highly in my regard. This visit was not poor because of one incident, but several incidents in one. Thus, I cannot see that things just went wrong coincidently. The lack of service provided is a demonstration of bad management, a disregard to employee training and development that has been brewing for several days or perhaps months before my visit.
As a member of the community, please take my letter as a means to improve and/or correct your administration and patient care.
Maria Giron, R.N., BSN
Cracked my head open and the staff was very good at stapling me up
This is the WORST hospital I have ever been to. IF I COULD GIVE THEM 0 STARS I WOULD. The nurses and staff are judgmental and purposely make you suffer. I went in for continuous vomiting and im 22 weeks pregnant. I was in so much stomach pain from vomiting so much. I wating for over an hour in crippling 10/10 pain in my stomach to recieve any kind of medication and what they gave me didnt work. It took them another 5 hours of tourturing me to finally give me something to help my stomach. Anyways other than the tortuous waiting for meds i wasnt given an ultra sound to check my baby. They didnt even listen to his heart rate. There was no other tests to determine what was wrong with my stomach. I would NEVER recommend this hospital to anyone.
I was in the ER for the 3rd time in 9 days due to severe abdominal pain. Every time I went to the doctor, they immediately sent me to the ER. I saw Dr. Rutherford and was told that this could be chronic pain that may never go away or figured out. I was also told that the ER is not the place to come for answers and that I needed to go to a doctor (who wouldn't treat me because of the severity of my symptoms). He was extremely condescending and dismissive. He diagnosed me with unexplained stomach pain and anxiety. I was later diagnosed with a ruptured cyst and endometriosis, which would have been fairly obvious if he took the time to listen and test instead of dismissing me because I am young and a woman. I am used to being treated unfairly in the medical field because of my gender, but never to the point where I am told not to come in to a facility when my pain is at a 9. I truly hope no woman has to go through what I did with this doctor.
Wonderful nurses, doctors and servicing when I had my 2 children. Will definitely come back. Love this place. Keep up the great work.
I just had an experience of meeting your stroke care team. They were fantasic and fast! I was scared and they made me feel safe,explaining
everything and being comforting. Dr. Burrell was the first face I saw and
is ingrained in my memory, he was wonderful!
The nurses were the nicest I've ever encountered!
I hope this was my wakeup call, Thank You for your caring.
Sincerely,
Donna Bullock
You get seen right away I had a very pleasant visit from the security guard to the nurses to the doctors all were very patient and understanding made me feel good
Scam they will triple charge your for services my wife had my son here and I had some issue with my eyes which took them 20 min to fix. Charged me for the doctor fee use off the hospital. This medical system is one big scam. Better off going to the ER unless your dieting and we had nothing but rude doctors and nurses.i payed them.11 hundred dollars directly to the hospital for my bill and still sent me a bill from a creditor for no reason. DONT GO HERE!
Also I called at 4:45 and everyone went home early when the office hours says 5pm! This hospital is a joke!
Best nurses, kind doctors, and total transparency of care and prognosis. Everyone from the cleaning team to the doctor's were fabulous.
This is absolutely the worst medical facility in the area. Better off taking the drive to Wyoming. They have refused services to an at risk, disabled, adult. Making claims the at risk adult is holding the emergency room hostage because they admitted to having suicidal thoughts. Thank you to the grave yard nurse, Dana, and the physiologist, Christie D. When a concerned person voices said concerns Miss Dana accuses them of being attention seeking. Wonderful way to serve the pubic! Absolutely amazing!!
Absolutely outstanding! I was in the ER a few nights ago, (about a week ago) after being in severe mental distress. The police brought me in because they were concerned about me self harming myself or being a harm to others. Everyone was super polite. I came in at about 12:30am and was greeted with the nicest smiles from everyone. Of course they wanted to know what was up with a 16 year old in hand cuffs and police custody but they were all super polite. Was taken straight back to a room and greeted right away by a Doctor, Nurse, Counselor, Security Guard, and other nursing staff. They all asked how I was doing and how my night has been. I couldn't believe how nice everyone was and if I ever need to go back, this is where I'm coming! Great job Lutheran! I'd give you 100/5 stars if I could!
If you have to go to an ER, this is the one to go to. The nurses were kind and understanding, I didn't have to wait at all, the Dr. was friendly and funny...I was administered appropriate medications in a timely maner and my busted head was put back together again!!
This hospital is
Afraid to give medications
They treat me like I'm some sort of junkie. So not even ask for meds cause u won't get it they will send u home in pain and not even think about your pain THEY DO NOT CARE....
Strongly suggest NOT taking your children here.... they lost my child and can not tell me where or when she was released... why was she released to someone other then parents and to where? Not 1 person could tell me, and when I started getting mad they lost her the head nurse told me she was hanging up on me a terrified parent. what happened to my daughter. My daughter is underage
Charged me and my health insurance company $10468 and received $10468 from me and my health insurance company for 24 hours of care that consisted of bedrest and some painkillers.
Not sure why it's insurance companies that get the blame for so many healthcare issues when it's doctors and places like this that are raking in money hand over fist.
Very "Lutheran" of them, of course.
I am absolutely appalled at our mental health system. My husband has battled with alcoholism for a long time. He finally tried to get help at West Point and was turned away and told to check-in at Lutheran Hospital before he could receive any care. Then Lutheran Hospital sent him to Jefferson Center Crisis & Recovery in Wheatridge. When he asked why he was being sent there he was told, because this is where we send people. He was then discharged the NEXT day and told to do an intensive outpatient treatment. He doesn t need outpatient, he needs inpatient REHAB. It sounds like no one knows what is going on and the patient is dismissed like they don t matter. I believe 9 News did a story on this a year back or so and I definitely plan to follow up. These are real people who need help!No wonder our suicide rate is what it is. Shameful!
Nurse Jesse helped during my delivery with my 2nd child and she truly was an angel. And the midwife team is outstanding.
We almost lost our daughter to acute kidney failure when we brought her to Lutheran because they didn't bother to run any labs during our first visit to the ER. They gave her Tylenol, acted like we were wasting their time, and then sent us home. When her condition got worse, and we returned a week later, she had to be flown by helicopter to Children's Hospital to save her life. To make matters worse, a bill for our first visit, that we never received, was sent to collections. I am thankful that the ER doctor at our second visit took our daughter's condition seriously, but her kidney failure should have been caught sooner. There are some good doctors and nurses at Lutheran, but unfortunately, the lack of care our daughter received at her first visit ended up making the situation both medically and financially worse.
This hospital is excellent! Facility is top notch. All the staff is kind and generous...
Helped me out on multiple occasions. My own birth, broken bones follow up X-Rays, gun shot wounds. They take care of you! Nurses and Nurses assistants are the best part, some of the doctors could be better but I don't know how to find a better group of doctors, so this is the best I've found.
Had to come for an early hospital visit to Labor amd delivery and I am so pleased with my care! The staff is amazing, Kelly was my nurse and I just love her. Everyone was so kind and have taken such great care of me. The rooms are beautiful and I am glad this os where I will be delivering my first baby!
I came to the hospital seeking urgent care blood draw for toxicology analysis. I asked the front desk where I could find urgent care. They directed me towards the emergency area. I walked up to the emergency area. I asked the security guard if this was the Urgent Care the security guard said yes. I checked in and was lead back to a room. The technician put in my IV And hooked me up to a cardio machine. This was the point that I realized I was in an emergency room and not an urgent care. The hospital does not have an urgent care. Rather than telling me that they did not have an urgent care they brought me to the emergency room and now I have a $2600 bill for a toxicology blood draw. I believe the miss information to be unscrupulous and borderlining on fraudulent billing. Unfortunately it will cost more to fight it than to pay the bill.
Horrible experience both times, they let you in fast as hell and then it's extremely slow from that point on, good luck with your emergency nurse call button, it's like a text to their phone set on silent. They love making you wait and milking the hours. Going here is one of the worst choices I've ever made. My girlfriend delivered here and it was great but their emergency department will kill you for the extra $
