evoMAG.ro Review

Products with the seal then cut "handled" from scotch. Neighborhood boutique attitude.

Fast, practical, efficient and responsible service!

Very satisfied with the promptness and the series offered by the EVOMAG team !!!

A popular ecommerce for IT and office products . Small showroom with specific IT peoduct.

Thanks to the evoMAG team for the quick replacement of a factory defective HP printer - DOA. I recommend this store.

You pay 16 lei per courier, and your order is over 7 working days ... Dissappointing !!

After receiving the product, I discovered that it is defective. I don't answer the phone. Totally unserious. I do not recommend.

I ordered a black Huawei Honor Band 5 fittnes watch with GPS, it didn't work, I sent back the next day, I waited for 2 weeks to resolve, I asked to be changed to an identical black one! they after 2 weeks of waiting send me a dark blue which again was defective, (so not black!) I had to wait for the service to communicate my resolution, I wrote and email that I do not need service, I I need a change because it didn't work from the beginning, I didn't break it so it doesn't have to be repaired! but normally no one notices you, no one answered, I called countless times or no one answers the phone, if you call at the orders send you anyway to returns, there if all day stay on the phone someone can pick up - it works from 12 ..........
the first clock I ordered on 28.08.2019 (came in 2 days) I sent back already 2 watches, on 19.09.2019 sent me the return invoice but the money has not yet been transferred back to my account, and we are in 30 September!
so as a conclusion I never buy from them, nor do I recommend it to anyone
I wrote another 2 reviews but none was published!

Competitive prices, ease of ordering on the internet, pleasant atmosphere in the showroom, friendly staff, fast service, good adaptation to the Covid situation. I ordered appliances, PC accessories, etc. All of good quality. And last but not least, generous parking for customers.

Evomag is a modern store (it also has parking!), With a team of professionals who know how to respect customers, and the products are sealed by the manufacturer and are not mixed with resealed products.

Good product range, but they lack in transparency. Any product which is picked up from the store cannot be returned! This is the law, yes, but they never say it transparently.
I ordered online and picked up in the store, but I did not test thoroughly the product at reception. When I discovered a fault and went back after 2 hours, they did NOT WANT to replace it, but SENT it to WARRANTY. Deadline 14days...

A showroom well organized with products and a bench of evidence. Friendly and qualified staff. Minus a star that is wrong with the specifications. I had to return to a 5 minute paid product. It happens.

Very disappointing interaction (I waited 1 hour 43 minutes to talk to customer relations). Very frivolous: on the site the product was in stock and it takes me 1 and a half weeks to process the order, because I gave them the money before, and when I finally manage to get in touch with someone from the call center he tells me that the order was placed that day from their supplier and waiting for the good to be delivered to them. Seriously?!
I never buy from evoMAG again !!

You better give 20 lei more and get it from emag or altex or I know from which more serious companies.

While the big online trading companies do their best to offer the best services possible, evomag is trying hard to be against the trend. Respectively purchased phone that has a manufacturing defect and surprise, can not be returned because: PJ and was purchased on site regardless of whether the phone is brand new and unused. Read the return section carefully. In fact, it will be impossible to return anything, regardless of the situation. Focus on larger, reputable stores.
And I'm waiting for the answer to this review to be "Unfortunately we can't identify you in our system. Thank you"

If it can be less than a star, I ordered a product online, it arrived after two days, the surprise was when I picked up the package, murders box, broken and drilled. I say that maybe he stayed longer in the warehouse, I open the package, I take out the instruction books.
As was normal, I started with the instruction book, surprise, it had been read before. It had a post-it exactly on the page in Romanian, I say what good people not to get tired of looking, open and what to see, the most important passages were already stressed with highlighter, so kind people and help you I have never seen in my life.
Ok, thanks for the help, I take the device out of the box, I assemble it according to the instructions already underlined, I connect it to the socket, the third surprise, it didn't work. So evomag delivered a defective device as a new device.
I request a return according to the indications on the site and the next day I take it back, I tell them that I want the same model but new and in working order, the gentleman looks at the sales in the computer and says to me:
Oh, if you want another one, you have to pay 800 lei more, because that one was in the promotion, it's not my problem, I say, that you had a promotion and you tried to sell a used and defective product as new.
A sales colleague will contact you later, says the gentleman, to tell you how we will proceed, I say well, I am waiting for you to contact me and I will leave.
After about two hours I receive an email, the proforma invoice no ..... was issued, for order no ..., curiously I open it and what to see I had a new order and to pay another product with 800 lei more than the first , given that I had already paid. In conclusion, if you want something defective and at double prices, use evomag with confidence.

Very disappointed with the services of the online store. I ordered a phone and a case but I didn't expect to wait more than 3 days for delivery, especially since I ordered the phone precisely because mine had broken down. The delight decreased more and more being replaced by nerves. The first time I received an email that the order was confirmed, then that it was taken over and then that it was delivered and the last message was "the order has been sent" !!!!! Really??? After 10 days I still don't have the phone ... and I called the call center and even after 45 minutes no one answered the call. I will definitely not return.

It's ok, it's going fast, the big showroom, but you can not find a parking lot.

I have received service help and advice advised in the store. Sales system well set up and fast. I did not give 5 stars because they have work in choosing suppliers. Recomand.

Very dissatisfied with the collaboration with EVOMAG. Order Tuesday, the products arrive next month, although the consultant says it should have been the recipient on Thursday. The product appears on stock, after placing the order and sending me a confirmation email, I am notified: it is not available. But the money taken on the product and still return us. No one responds to emails. I DO NOT RECOMMEND.
Later Edit: I keep my opinion about Evomag, with the mention that the money was returned to me on the unprinted product.
Defective communication, attitude that shows that nothing was understood in my complaint. It does NOT impress me at all that the manager of the company contacts me. I was interested in receiving a clear and immediate communication of the order status, having correctly marked the products in stock and receiving an answer when I had a clarity or a problem.

Better prices than average, but they have some important slips when it comes to services: their systems aren't always working (I received a text that my order was received, it said they'll be in touch, got another text telling me someone picked up my order, then silence for 4 days, till I went to the store, cause nobody replies to emails or pick up calls). Also, the service in the store is cold, impersonal & robotics; it's almost like they're offended you're there to make them work. I always pick them as last alternative.

I'm starting to change my mind about evomag. Nobody answers the email or the phone

Discounts of up to 70% and after ordering you cancel your order due to incorrect price

thank you very much, price ok, seriousness, you are good

Poor customer service after the purchase. They sold me a defective Google Pixel 2XL - it arrived witg a line of dead pixels. There was no response on my request to exchange it. I will be forced to file civil law suit.

I have had an extraordinary experience. Every time I ordered from evomag they were very nice / fast.Pret best on the market! I recommend with confidence!

If you have a problem and you want to return the product, the people from evo mag tell you that you have no right to return the product because it is picked up from the store and sends you to the manufacturer if you repair it. Stay with it. on the product. In other words, if the quality of the product does not suit you, you have nothing to do, you have to stay with it

He waits a little to pick up the orders, but nothing.

Although the product was not in stock in the store, it arrived 2 days after I placed the order. The blender is strong and is made of good quality materials, the glass jar convinced me to choose it. Very satisfied with the product and the evomag staff.

It moves hard ... a single queue for both sales and warranties

After waiting 10 minutes for the "virtual queue" on the phone, you are closed because you are engaged in another call. And then how is the priority kept in answering the call?

Ordered on the 17th, I had to reach the 19th, on the 20th I would call the evomag, which would make me call the courier, which would make me call the driver to see when he arrived. Wtf?

I bought a laptop from evoMAG. The chosen period was not the happiest, we all know how crowded it is all around Christmas. The evoMAG team went out of their way to serve all 25-30 customers in the Splai showroom in a timely manner. And in the call center I had a pleasant experience. It is worth the 5 stars. Of course, this could also contribute to the fact that evoMAG had the lowest price on the market at the time I ordered the laptop (repeatedly checked on compari.ro and price.ro). :)
If they do so in the long run, they could become my main, if not the only, source of online orders.

Order on 07-August 2020 a TV with a good price (not the lowest) but because the past experience and the purchases made in the last 8 years were very good, I decided to make this purchase from them as well. Bad choice! After the order was placed and paid in full, I received an e-mail that this product will be delivered in 7-10 calendar days (unspecified working day!). After the deadline passed and having no answer, I started sending emails and making phone calls. Nobody answered the e-mail until I managed to talk to someone after waiting for a 1-hour call. Of course the answer was evasive and generic!
After another email in which I imperatively requested an exact delivery date otherwise requesting a refund, I receive a reply that it will be delivered in 1-2 days. I ask if I can be given an AWB number or a courier through which the delivery will be made, I am answered, in a way that seemed naughty to me, that when he enters the custody of the courier I will receive an email with this data.
The last time I will make another purchase from this store and I will not even recommend it!
My recommendation is that if you think the price is better than elsewhere, take it from elsewhere. Concurrent and destitute. And with people who do not give any proof of professionalism, it is not worth wasting your time and money!

+ Good store, decent prices;
+ Have some experience in the market;
+ They have great competitions;
+ Usually offers a little attention to customers (ice cream, soft drinks)

- I had ordered a Ryzen 3600, and one of the employees brought me 2600x from the warehouse (brother writes on it ..)
- Shipping by courier lasts forever;
- I stayed at the call center twice for 40 minutes so that my call would be closed automatically, only the 3rd or 4th time they answered ... after tens of minutes;
- The guarantees department is moving very hard ...
- Low return policies, as bad as at PC Garage.

Later edit:

Thanks for the information and for the clarifications received. I appreciate the openness to honest and clear feedback and that you are interested in how people perceive Evomag activity.

The points related to:

- warranty;
- the observation on the invoice taking into account the fact that the man does not have to know if the product is sealed / intact without having it in his hand;
- 0.01 lei is a small amount but 100,000 orders * 0.01 lei = 1000 lei. it seems like such a small amount, considering that there is money coming into the company and not leaving.

A good day.

- the package has no seal on it. to the question why he has no seal, the answer was that they are all so;

It would be ideal for the person who wants to buy this product to know that the product is NOT sealed.

I will also discuss with Procter & Gamble to see if the package really comes this way. If it does not come then we see what happens afterwards.

- you applied the VAT to the discount voucher !!!!

- the invoice is on an amount and the payment was made for another amount. at my observation why the sum is different the answer was that it appears! When he took out the invoice instead it was another sum !! So he didn't have the bill in front!

- the operator who handed me the product told me that the warranty is in the box. when I get home surprise! there is no guarantee !! :))

- it is good that you are very careful to have on the invoice "I received the sealed product and ok and I have no claim from evomag"

I will never buy anything from Evomag again. Never! And I'll take care to tell my experience to others as well.

I had problems with a voucher bought from zebrapay for evomag. I was helped to solve the problem.

Prices are variable depending on the number of views of a product's details. Thus, if the products are searched the price increases by 1-2 lei per day, if the products are not searched the price decreases.
Because of this you can find more expensive or cheaper prices at evomag. I follow the site often and get offers. For example, we took the cheapest Samsung A7 on the market (and the last piece) at the time.

Parking place order and delivery quite fast prices in general ok.

The kindness of the employees, the prices and the cleanliness of the location make you return to shopping in Evomag.

I sell phones without warranty from Vigafon, then a robot tells you to write an email to reclamatii@evomag.ro without reading your comment and without replying to the email.

on Saturday all contact forms are useless. have showroom open Sunday for free ...

zero, they are cabbage, arrogant and you do not feel if you have a problem they are mocking you

Very quickly everything.
Recommended!

I placed an order at Evomag where they said it was on STOCK (exclusively online) (I didn't know that this expansion meant supplier stock, maybe only in the vocabulary of Evomag). After 4 days of waiting I called and was informed that the product is not in stock. And I found out all this because I called. Other companies contacted me if they did not have the products in stock to ask me if I wanted to wait a longer period. This was not the case with Evomag. And neither the person I talked to on the phone seemed at all interested in my dissatisfaction or finding a solution. My mistake was that I paid in advance. I DO NOT RECOMMEND this online store.

UPDATE:

Be very careful when paying with the card.
For legal entities, an additional fee of 2% of the transaction value applies. Write at the time of payment, but very small.
Too bad I can't give ZERO stars !!!

Always low prices, irresistible service, very low calling time

Polite staff. It's a shame that the site says something and when you buy surprises.

You can't even identify a customer with the invoice and ID card in front, when you have complaints. Secure research you know how to do, to dissatisfied customers.
The note is for everything, because you deserve it.
Friends know why!

Usually there is no wait when picking up the products.
evoMAG showroom is the only place I know where you can test drive an electric scooter or bicycle without any appointment.

There is a single thing I didn't like about this shop: I placed an order for a product that was in stock on Saturday and the order was processed on Monday even the showroom was open.

They are frivolous in terms of both the warranties and the products they sell that come from Korea and the partner service does not even look at them when they reach them.

Today I went to them in the showroom. Believe me if I had the 10-star option I would have given them. Engage very kind and professional. It's great to look at the client. I took a M365 trot that I am very excited about. It works very well and I am very pleased.
Thanks to the entire evoMAG team for honesty and professionalism.

I had a big order for computer parts. It took them 6 days to process my order. After 15 days i still haven't received the order, no one is answering neither calls nor emails. I would strongly discourage you from ordering from evomag.

do not order from this site I do not answer the email or the call center in the shopping cart I give you displays bonuses but physically you do not receive them or on the invoice do not pass them as if they did not exist if the order was on the individual I was going to consumer protection

After finding the products I needed on the site, I went to their store without asking if they were still in stock. Space is quite limited, the products were not exposed but they existed. Prompt service and competence.
I was on a Saturday around 12 o'clock and there were only 2 customers.

I ordered a smartwatch for my wife's birthday a few days ago (during Easter sales) and my order was canceled 4 days later because the watch became out of stock.
When I ordered the watch I could have ordered it from 3 or 4 other stores because it was on sale on other stores as well.
The Easter sales are now over and I will have to either wait for the next sales or buy the watch from a different store at a regular price.
I checked evoMag's website and the watch still appears "In stock", the same day they canceled my order but at a slightly higher price (only about 50 RON more - please check the image I posted)...I am not sure why they updated the price but still kept the status "In stock".
When I called them, they told me that there is nothing they can do ... the watch is not in stock and their website database is not up to date ...
Unfortunately the Easter sales are over on most websites and I will have to buy the watch from a different store at a higher price...I will most probably not buy from evomag again ... I lost about 150 RON, 4 days and my wife will have to wait a little bit longer to receive her gift...

They are challengers of the big rival on the romanian market. If they are smart they could be the leader of the market.

Promptness and quality services. Order placed and picked up on the same day. Thanks evoMag!

The first and last time I buy from evomag. I ordered an Asus rog phone 3 tencent edition. After a few investigations, I present the answer from Asus Romania: "Thank you for the information. According to the serial number, this phone was not officially imported into Romania or Europe, as it was manufactured by Asus only for China! for this reason it is not accompanied by all the original accessories, as they are optional in China, and it will not benefit from the official Asus Android operating system updates, as the original Chinese firmware has been rewritten to introduce other languages and Google Play Services, services not available in China. The Asus warranty is also not available for this product in Europe. The supplier of the product is not Asus, but appears in our system . "

"Yes, it has a rooted version of an Asus firmware (17.0822.2005.11), but this version is not an official one and is already very old, nor does it exist on our support page"

"
The product will not receive any firmware updates. because it no longer contains original Asus firmware! If he received the official update from China, it would only be in Chinese and I don't think you could use it. Google Play and Google Play Services would also disappear, although these services are not available in China. However, because you are using unofficial, rooted firmware, you will most likely always have problems with applications downloaded from Google Play, and applications that require security (such as those for banks) will not be usable. "

"Of course the package has been unwrapped, as Asus only ships it to China with an additional adapter, and in Europe it only ships it with an adapter for Europe."
I also wrote a review on their website and of course they didn't post it. On their website, compared to emag, they write absolutely NOTHING about what a package contains.
So in short: frivolous, disinterested, disrespectful to customers, bad services, employees without any interest, fraud and lies. Don't buy from these scammers

Very crowded, to pick up an order sit two queues. One to pay and another to pick up the package

If you come here to get you package you can get a FREE Monster Energy drink :)

Note provided for the physical store. At the entrance, a retired guard with a Rambo grip greets you frowning. From the arrival at the store to picking up the product took 25 minutes (a box with protective masks, so it did not take time for the warranty), although there were a total of 3 people waiting to pick up orders. It was more important for the cashier to place an order for Glovo than to serve the customer waiting in front. On top of that, I could not use a voucher for the purchased product, the team invoking technical reasons, so I had to buy the product at full price. I do not recommend shopping in this space.

Collective extremely helpful. Promptness and competence.

.A qualifying star on my part. That none is possible. Unfortunately.

And yet it is possible .....
It seems that there are people who really give their interest to be well ..... Thanks to Mr. Mihai Patrascu for his involvement ... I hope that in the future I will have pleasant experiences with those from evomag .... We will see ...

It is already the second direct interaction with evomag .... The first time I thought it was an escape, when I stayed at home for 8 hours waiting for the evomag courier with a product .... Finally I said to give it another chance, I I ordered another product from the site, I paid for it, I'm going to pick it up myself (having that previous unpleasant experience) ... The order is confirmed, the payment is confirmed, I receive an SMS that I can go to the showroom to pick it up the product, I get to the address .... CLOSED ..... I try to call ... The robot tells me I'm calling outside business hours .... I'm leaving .... The next day (showroom open) .... The irony of fate is that I can't get there in time .... I try to call the call center number ... The robot again ... He tells me that the showroom is open - it ... And that's it ... Not you a no. phone ... Not you an operator ... Nothing .... The money you give ... The product to them ...

Hello! I ordered a bike and it didn't arrive after a week. I do not recommend!

I do not recommend! I took an electric scooter from them ... I did not receive instructions in Romanian.
At the service the program starts from 12.00 in the confirmation email does not write anything about the time ...
Staff fallen from the tree ... 0 kindness to the customer .... their answer is just "write on the site"
Nobody answers the phone, although I called 3 times and I stopped for 20 minutes with the robot.

Finally after 16 days of standing without a scooter when I go to pick it up. It was the same .... broken ....

Nobody knew what to say to me.

Apart from the fact that I was about to lose my driving license for a month, that I did a bad job in traffic, the road to Evomag brought me the satisfaction of buying a good TV at a convenient price, and the team was , as usual, prompt and helpful. I am an old customer and I will remain a loyal customer. I encourage you to do the same

Dirty yard, people allowed to enter the store without a mask

I bought a Dell S2716DG monitor (2300 lei) and no Evomag representative informed me that I can not return it if I do not try them in the store. Only on the return policy page is specified: "Products ordered and raised from the work point can not be returned according to OUUG 34 of 2014.

(THESE PRODUCTS MAY BE TESTED AT THE RECEPTION TIME). "

Moreover, after contacting them, an Evomag representative told me by e-mail that I could return the product and get another one more expensive but when I got to the Return office I was refused on the grounds of the return policy.

Congratulations, Evomag, for "professionalism"! It's your last purchase.
I'm curious how nice you'll be with ANPC because you're banging your customers by not informing them and wiping them out.

Waiting a little bit longer for billing and order pickup. Otherwise I'm ok.

Thanks! "I haven't found this phone anywhere." Only with you, ordered in the evening and picked up in the morning. Huawei p30 pro new edition

The showroom is very small and crowded with only a few people. Otherwise, the staff is very friendly and fast.

Hello. I sent the product back to the hoverboard that didn't work when I received it a month ago and I ticked it for a refund, but I haven't received it today either. Nobody answers my phone. Can you tell me how long I have to wait until you give me my money back?

A great team, friendly staff, nice and produced products.