If it can be less than a star, I ordered a product...

If it can be less than a star, I ordered a product online, it arrived after two days, the surprise was when I picked up the package, murders box, broken and drilled. I say that maybe he stayed longer in the warehouse, I open the package, I take out the instruction books.
As was normal, I started with the instruction book, surprise, it had been read before. It had a post-it exactly on the page in Romanian, I say what good people not to get tired of looking, open and what to see, the most important passages were already stressed with highlighter, so kind people and help you I have never seen in my life.
Ok, thanks for the help, I take the device out of the box, I assemble it according to the instructions already underlined, I connect it to the socket, the third surprise, it didn't work. So evomag delivered a defective device as a new device.
I request a return according to the indications on the site and the next day I take it back, I tell them that I want the same model but new and in working order, the gentleman looks at the sales in the computer and says to me:
Oh, if you want another one, you have to pay 800 lei more, because that one was in the promotion, it's not my problem, I say, that you had a promotion and you tried to sell a used and defective product as new.
A sales colleague will contact you later, says the gentleman, to tell you how we will proceed, I say well, I am waiting for you to contact me and I will leave.
After about two hours I receive an email, the proforma invoice no ..... was issued, for order no ..., curiously I open it and what to see I had a new order and to pay another product with 800 lei more than the first , given that I had already paid. In conclusion, if you want something defective and at double prices, use evomag with confidence.