evoMAG.ro Reviews

I sell phones without warranty from Vigafon. Then I respond dryly to comments on Google Maps that they did not identify the order even though they received all the information on the complaints address that I write in response to any negative comments. You have no one to talk to, run away from this store.

In November 2016 (before Black Friday) I ordered a product that appears on the site as being in stock. After ordering and paying online I was contacted that the product will be delivered to me in maximum 2 weeks because they didn't actually have it in stock. A month has passed and my product has not been delivered yet !!! Totally disappointed !!

I am selling phones provided by Vigafon without any real guarantee.

Surgical masks 50 pieces 600 lei? WON'T THERE BE SHOULDS?

Good and real prices, not like others that display the lowest prices but do not have stock

I received the order (a laptop) without transport packaging, the AWB attached to the laptop case. Something rarer ... I wrote an e-mail to the packages and sales to the details of the rigor but no response. I think this is the last time I order the evomag again. We all know how the packages are being transported, but some are scrambling to put in a box. Transport. No star you deserve! After you catch the client you will not be interested in anything. (Order no. 988692) I am waiting for your point of view ... but I think for nothing.

I was called and it seems that ALL laptops are sent in their original boxes. I honestly do not like this response like "we always do" as long as I pay the product I would have preferred to pay 2 lei but to put a box for transport. You can implement my idea that most would certainly choose to give 2 lei more but to be sure that the product is not damaged in any way during transport. I promise to change the review to a maximum of 5 stars if the evomag users do something about transport / transport boxes. Until then I give 2 stars (good luck would be but not enough ...)

Disappointed, I've been trying to get in touch with you for two days, in vain. The product is incomplete.

The new location is much more spacious. The order was quickly honored. I ordered on the website and picked up the order from the store. The behavior of the sellers was very good.

Order, civilized staff, prompt service. Pleasantly impressed.

I waited for 15 minutes on the phone, and then I was informed that all the operators were busy, and they were going to close the call. If I was told from the beginning, I would understand.

After 3 weeks of unanswered emails and tens of minutes of waiting at the call center, you canceled my order because the product is not in stock.
I do not recommend.

All orders have been honored quickly and correctly.

They forgot to process the order!
They have a product title, "Screen Protector", and when the order arrives, the screen is not the protection for it!
I want to make a return, it is very difficult for me to answer and I am told to fill in the return form and go with it to the courier and also with my money to make the return. Even today I have not received the details necessary for the return as he told me.
2 stars for price and quality, their services leave much to be desired in return, they can be considerably improved.

Evomag are excited!
My mistake was to pay online. I have been waiting for the 2 week products in Bucharest, and no one answers me anywhere. Save time and buy somewhere else!

So far, so good. It goes well, only that on the weakest stage it blows too hard. and the signaling LED lights up almost like a TV. The noise is louder than I expected, considering that the propeller has 5 blades.
All in all, I think that, at the displayed price, it is very good, taking into account the times we live in.
For the refined, you need to know that the "Natural" mode really works!
It remains to be seen how long the operation will take until the triacs start to give way ...

I called 5 times on each of the numbers, no one answers. I placed an order a few days ago, I received an email saying that they put it on delivery and that's it. No AWB number, no courier name, nothing. Simply put, cabbage!

Delighted with purchases and prices. I can say that I also encountered some delay in solving a problem with an Apple product that failed, BUT all this delay was due to the lack of reaction of the service and not the store.
However, I was contacted by the store manager and in 24 hours my product value was reversed and I ordered a new product, which I picked up from the store a few hours away.
Thank you Mihai Patrascu

EXECRABLE EXPERIENCE.
On June 25, they delivered a defective electronic product to me. It's really not evoMAG's fault, but it's entirely their fault that they haven't transferred my money back to my account yet. I've sent them 3 emails so far and ... in vain .They replied to me at the first email that the product is in service although I told them that I want to return the value of the product.
A complaint to the OPC follows.
ASADAR ..... I DO NOT RECOMMEND !!!

Very well organized, the lifting of the order took only a few minutes!
They have shown professionalism and customer orientation, as such I highly recommend this online store.

I bought a Pocophone F1 phone, with lift from the showroom. The whole process went very well (the order placed late on Friday night, product in stock supplier, I received a message to pick up the product on Monday at 12:00). In the store, the employees moved quickly, I entered and left in approx. 7 minutes. So I highly recommend evoMag! P.S .: I also chose an ice cream, they are free for customers - 1 ice cream / order :)

They are one of the best electronics shops in Bucharest. The show room is very small, but they have many other products in the back. The best option is to look online for what they have in stock and then go to the shop to buy it.

They have products displayed as mag stock but they do not have ...
or supplier stock but neither supplier has them

I ordered on 23/11 and I did not get anything.
Do not answer the phone
Do not reply to the mail
Dust

After documenting myself on the net, wishing to obtain additional information and possible recommendations, I went to Evomag, with the intention of purchasing a laptop. Unfortunately, the attitude of the staff in the store, respectively, at least one of them, leaves much to be desired: lack of request and preparation, arrogance, etc., which is why I gave up the purchase and left the store. Avoid, at least the physical store, to avoid ruining your day.

Services under any criticism. Non-disrespectful employees. Go elsewhere

I bought an iphone 7 from them today and I found out after I unsealed that the product is for America (ie it has no charger for Europe), something not specified on their site and I do not talk about the time spent to place the order approx. .30 o'clock, the personnel moves on

* I return with a change of stars to this review, out of 2 I will do 4 as follows: I was contacted by Mr. Mihai (Evomag manager) in the first phase I was stuck because I did not expect to be asked by the manager how he can help me in this unpleasant situation and he said that he would take care personally and weekly. next I send by courier a normal charger for the sockets in Romania.
I will not give 5 stars, because that missing star represents the staff who in my opinion barely moves.
Very strong if other managers would be involved as Mr. Mihai. Bravo

I returned with another order to them and gave modification in 1 star, the order launched on 09.10 with delivery a2 a day after 12 o'clock which was actually delivered just on 16.10.
it is the last command given to them because I have come to the conclusion that they can and this is their level, that is to say, sadly and will never rise to the standards of the competitor with the same name or in fact they have copied a little the name from the competition.

Update 29.11.2019 after some problems in managing the relationship as seen above we solved the problems that appeared with Mr. Mihai Patrascu (company manager) and I come back with a review of

Promotions only in advertising, inflated and then reduced prices, free shipping is paid, cabbage.

Access to the location can easily be done by car. I do not know what RATB cars are running in the area

Ordinary miseries, I went with the product in service, they kept me for a month without it and in the end they tell me that the product is full of water, that is, if the product has ip68, Sony Xperia z5, I am preparing to give them in judgment!

Deliver damaged goods to the cargos and they will not change them! Some shit! Zero stars!

Hdd seagate barracuda 2tb. In stock store. Very prompt. Within 30 minutes of launching the order picked up from the showroom.

I do not recommend anyone evoMag.
I ordered a TV, received the package after four days, unpacked it, it was packed in a box, in a simple polyethylene bag, without bubbles, without any other screen protection,
I visually checked it with Cargus and it looked ok. The surprise came a little later, at start-up, after connecting to the power: small cracks were visible on the screen, visible only if the TV was connected to the power and turned on, half of the screen was black.
I sent it to evoMag since then I expect I did not receive anything email that something arrived with the request stage. I called and was told that it would be in a service. From the email received from the Evomag service I say that the package benefits from checking what I did, what should the courier hold, to put it in the house, to turn on the TV and to make a functional reception with it? Don't write this anywhere! I do not recommend to anyone this company totally disappointed!
The call center experience left me a bitter taste!

Even if they are not the greatest, I'm among the serious ones. Congratulations to the staff.

Fast and simple, also the best price among competitors

False discounts, inflated prices, non-existent support, do not answer the phone, even after 1 week (called every day minimum 10-15 times), do not respond to emails. God do not want to need to send something to the service, you do not give them, basically the non-existent guarantee under these conditions. In a NASPA word.

Following the order 1375963, I get to leave this review:
I ordered on October 3 (around 12 o'clock) a phone, 20 minutes later, I noticed on the store's website and a case. I called the call center to add the cover that is "In stock (exclusively online)". On October 4, I receive the mail in the morning as the delivery will be made in the next days. Order status was "On Delivery". I send an email to support for AWB and the name of the courier company, a certain Razvan Iancu sends me the details. I check AWB, no tracking can be done. I ask if it is the correct AWB. I find out that I will be able to track after 20:00 when the product arrives in the Cargus warehouse. I ask which warehouse, in what city. He does not know. At 3 pm, the product was delivered to the courier. Order status is "Delivered". I find from the call center that "Delivered" = "The parcel was delivered to the courier". From other reviews I find that exclusive online stock means supplier stock. Basically adding the case to the order delayed the entire process because they did not have it in the store's stock, but they did not specify this clearly. As a result of the lying status, meant to create confusion, I have already warned them that I will no longer accept the products. It was going to be the first order, but I was clear about them.

Avoid. They are not serious. It does not deliver orders on time or not at all

A nice location with interesting products in sight. It has plenty of parking spaces, but also for bicycles and scooters. Young and pleasant staff, but a bit unkempt / disrespectful in places. Product delivery is not the most efficient, I think it can be even better.
I have a hard time answering the phone and email.

A company despised ..... We sent a multicooker more than 2 months ago, on 4-5.01.2019, in service, find during the warranty period. I have confirmed the presence of the product in service and I have been told that in maximum two weeks I will get it repaired. From that moment on, I try to recover my product, whether it is repaired or not, but I can not give it to the evomag because I do not respond to the email or the phone. ARE DAY 6,7 ORI. No answer. I made a complaint to the ANPC and expect to solve her case !! Vile !!!!

A terrible experience, ensured by the lack of professionalism of one of the employees.
I do not recommend.
I waited a week to be told that the product paid, still not come.
"Congratulations" to the managers for keeping Mr. Murgu in the team. This individual who has no idea has to send an email or conjugate some verbs!

A fun and painful situation at the same time!

RUSINE EVOMAG!

Online store and showroom with electronic and IT products. We purchased a Xiaomi Redmi Note 8 PRO phone at the best price in the market and with immediate lift.

Small parking, showroom that can not be called "showroom", is very small, large appliances can not be exposed.

Edit: Well, I have noticed since I removed the package that the cables are missing, if you did everything you could to help me, then stay quiet. I will contact Dell as you told me to do on Facebook.

I bought two identical Dell monitors. After 1 week, one of them is broken. I send it into service exactly how I bought it - complete box, cables, manuals, etc. I'm just getting back the monitor. I had to stay after that for 3+ weeks to see why they did not give me back and the cables (to the emails is not answered, on the phone or so).

When they finally sent me the cables, they sent what they had in the warehouse, not the original Dells that I had put back sealed.

More like the lozenge in the envelope without any details. Summary; reshaped sold as new products, promotions with false advertising (including stock info). It was the last order I do not want to ever hear of ever. intentions are good, but the service leaves it to be desired.

Trusted store, prompt delivery, decent prices, delivery check with no hidden costs (most still require 3 lei for this service).
I will come back and recommend it.

Jenant ... Everything goes ok until you pick up the products Today 24.12.2018 I waited for 30 minutes and .. I'm still waiting.

Hello! I have a notification to you from 3.09.2020. I paid for a product and I received something else. Today we are on 8.09.2020 and you pass me from one phone to another without anything concrete. I also left mail. I specify that I did not have the opportunity to check the product upon receipt. I think that's why you do this, to put other products on our necks. I want my product to change.

Good price, poor service. Delivery until 18:00 the next day is not actually delivery until 18:00.

But, it is difficult to ask for services and price. Depending on the product we make the decision.

I had a good first order experience!
In the showroom I raised the ordered TV and the boys were very friendly !!!
On the phone it seems that the ladies do not know whether or not the order is ready !!! But it wasn't a problem for me because I wasn't in a hurry !!! The shop is ok !!!

I encountered some problems, but in the end I found people at EVOmag who helped me find the best solution.

denigrates dissatisfied customers by inventing false stories

Staff very well prepared!
Competitive prices.
Fast service!

Quite difficult to locate, even with gps, but that's not the problem. I liked the fact that I ordered a toner on line, and in a few minutes the order was confirmed, ready for the showroom. I did not like that after I paid the vendor left and left me in front of the counter, until her colleague told me that I had to go with the bill to another counter, there I had what she expected, because the vendor was always called "in back, "from where it looks to return

40% decrease in return value if you unsealed the leptop box!

We purchased 8 leptops and 8 mice from evoMAG.ro with order # 1166465 of 01.11.2018. From an error, I ordered 4 leptops without the dedicated video card, which I needed. I waited for it to arrive and I said to open them and test them in the hope that there is no need to return them.
We came to the conclusion that we can not use them and decided to return them and order others from them.

I called, I talked to them, I explained the situation, I chose other leptops with a configuration that had the dedicated video card and I ordered # 1173572 of 12.11.2018. On the same day, we also send an email to discuss the return procedure. I'll tell them the error and the fact that I ordered others from them, ask us if they are unsealed and ....

the next day, shock! We receive the following email:

"Hello,

Since the products are not sealed, we can only accept the return with a 40% decrease in the value of the products.

We are waiting for your acceptance to send you the return procedure.

An excellent day! "

So with other cuvettes, because I've unleashed them, they want to reduce the value by 40% without seeing them. Direct!

All day we called ... 10-15 calls to which they held us waiting for us to close!

I honestly did not have such a thing!

Today we refused to lift the replacement replacement leptops for fear of something similar.

Unfortunately, those from the consumer protection explained that they can not intervene because we made the legal person purchase, but at the same time they explained that if the order was made on the individual we did not do that ... but being the legal person, we are at their fingertips.

We will be learning our minds and I sincerely hope, at least with this review, to capture their attention and to explain to me somebody why they treat us this way ...

The interaction was very good, but the product bought (Asus GeForce 710 graphics card) on 11.11.2020 proved to be not of quality! It could not be installed, being defective! Start the mess now! The product cannot be returned, being bought from the showroom, so it will have to be repaired under warranty by a company (Euro Service Srl) that does not identify itself on Google by the address indicated on the Evomag website!

I will NEVER buy from evomag again. I bought a low cost TV for my parents, Schneider, straight from the store in the evening. On the same day I found that it does not work in optimal parameters. I decided to return the product the next day, but I was amazed to find that the equipment purchased directly from the showroom, can NOT be returned according to the internal regulations but only sent for service. So I was left with a new product, sent to service, to which I can not return. Be careful how you buy, the evomag company does not respect its customers, considering that I have bought from them before and there were no problems with returns. I DO NOT RECOMMEND this company.

I will not buy from this site. I bought a Samsung A 5 and it is of poor quality. I don't know where they are probably made aftermarket. It is certain that I gave almost 1500 lei in vain to this company. It's not reliable

All orders reached me in a maximum of 48 hours. The products ordered were ok. So far I have nothing to blame them for.

And this time the lowest price, quick preparation, I also received a KitKat as a reward for personally picking up the product, I'll be back!

Very good customer service and customer interaction. Bravo.

Unlike the scabies from eMag (they are rude yes ...) evoMag have had common sense, have been parishioners and have a wide range of products. So far I have not had any unpleasant experience!