After waiting 10 minutes for the "virtual queue" o...

After waiting 10 minutes for the "virtual queue" on the phone, you are closed because you are engaged in another call. And then how is the priority kept in answering the call?

Ordered on the 17th, I had to reach the 19th, on the 20th I would call the evomag, which would make me call the courier, which would make me call the driver to see when he arrived. Wtf?