evoMAG.ro Review

Employees in the morning. For service after 12 o'clock.

I had problems with a smartwatch bought from them, with the menu in Chinese, which I picked up from them because the delivery was not made the next day and in this case there is a return penalty. I was called by an evoMAG representative, I returned the product and found a way to solve the problem. I received the money for the return very quickly, even the next day.

Outside 30 degrees and 20 people stand in line outside in the sun to pick up their products. Customer service 0, delivery services organized that in the public system.

A single call number (probably a few lines below it) FFF g
hard to access

Lack of consideration for customers, I will definitely not buy from them.

Good prices sometime,the services are medium(for shop experience).

Excellent services and good prices. Pick up from showroom is quick and the staff is friendly.

They do not have customer service. Another product version was shipped and all contact attempts were ignored (phone or email).

The order was canceled after 3 weeks in which it was not delivered, and we were not notified of the cancellation. Nobody answers the phone - after 12 minutes of waiting.

I placed an online order, paid with the card, which was not delivered even after 1 month and a half. Although I called countless times (with a waiting time of 40-50 min) and I sent them emails asking them to tell me the status of the order, I did not receive any answer. Nobody knows what happened to the order, but they weren't interested in solving the problem either. Now I am waiting for the people from ANPC to do their job.

How can I change the merchandise I received but it doesn't work ??? :( And no one answers?

It does not seem ok for me to receive a message that the ordered product has arrived and when I get there it tells me that it has not actually arrived and I will receive another message when it really arrives.

Another misery.
Try to get in touch with them for three days in a row ... And nobody answers. There is another level. But make 25 km to the showroom and talk to a lady cousin so it's too much.

Under any criticism. Employees without 7 years from home. The CEO is not too far off either. Never again.

A rather small presentation store and quite a few products, it is used more as a headquarters for picking up the products ordered through the site. The headquarters is equipped with parking spaces which no longer causes you headaches and for this. The staff is quite attentive to the client who crosses his threshold.

The ones at evoMAG were professionals. They made a very good impression on me. Congratulations boys, keep it that way!

Do you want to know this company that sells cheap products and the lack of the package?
Try giving them a call after you have placed your order and they have already taken the money from your account!
The waiting time exceeds 50 minutes, without anyone, apart from the robot, answering!

Talk to Mih ita to stop believing the navel of the earth when he is an agar who is not able to have a dialogue with a client. Although you stuck where you could and you deleted my client account I'm glad I made you spend some money to get rid of.

Nothing to complain about the products. They are only storing them and selling them. But when it comes to delivering them or even finding them in their storage unit when you go yourself to pick them up... That's a Desaster. Myself and another 4 customers were waiting while the personnel was searching my product. I waited 30 minutes. Idk how long the other customers waited. It's aembarresing. I only went there because they were not able to deliver the product in 4 working days and I needed to leave the city. Verry unprofessional!

I do not recommend to anyone. Product paid on 21.07 and until today 03.08 I was not contacted as I could go and pick it up. I've never seen anything like it. I will go today to get my money back and I will never order from them again and I will only make the negative advertisement every time I can.

I sent a faulty source in service and they replaced it with a new one, everything lasting 8 days. It should also be mentioned that the return transport was also borne by them. Best regards to Mr. Stefan Dorofte, who took care of my case. I recommend with confidence!

The location is located near the Mihai Bravu subway station. Although when ordering they assured me that I would receive a notification to confirm that the merchandise can be picked up from the shoorum, this did not happen. A week after placing the order I called and they told me that the products can be picked up. So the attention to the customers leaves it to be desired.

Patrascule, ai angajat postaci sa-ti dea review-uri pozitive? Mai bine ai investi dracu' timpul si banii sa faci o treaba buna si sa livrezi comenzile care asteapta de saptamani bune...
penibilule!

Some scammers send faulty products if you call them to tell them they sent you the wrong product, you lock your phone in your nose and ask for more money to fix your last and only time when I order from these scammers again.

It does not receive 5 stars for as many times the waiting time for picking up the products is quite high ...

Later edit: The phone was replaced with a new one on June 7th.

It is difficult or not at all to communicate with the phone service or by mail and if you are in the situation to have a legal person acquisition the reasonable term of 25 - 90 days .....

------- case defective phone purchased on legal entity -----
I bought 2 Samsung Galaxy Note 9 phones in December as a legal person, one was defective. The warranty submission process was easy, I know that for legal entities the period is 25 days, but the relationship has changed and exceeds any amiable limit .
- The phone sent in service April 17 - camera defective, mint condition.
- Returns on May 3 (resolution: resoftare), at his reception he finds that he has the same defect. (They decide to re-enter the service although I do not pick it up ...) - implicitly another entry number ... did the 25 day reset?

- From the 15th of May I try to get in touch with them by phone but also by mail without answer (send to the customer and to the service)
Nobody (all 2 weeks busy operators) responded to the phones on the site by email, we received a generic response with general information on how to send the product to service .... (as if it were not with them)

However, I wish to return to my good thoughts about the Evomag.

The order placed on June 30 brought on July 15. Initially I was told that it lasts 2-3 days
I haven't opened the product yet.

I do not recommend many products in stock at the vendor. Some orders are not honored

Slab online store! The relationship with the public is at a very low level!
Eventually it's resolved!

I ordered a laptop briefcase from the site. After a month of waiting, my order was canceled because they no longer had the product in stock. I do not recommend, they are not professionals at all.

Simple procedure for lifting the ordered product from the site.

He was one of the favorite providers (until today) with the regret that a higher volume of customers leads to a decrease in the quality of services.

I waited about 20 minutes for the shapes to be made for the person in front of me even though there were enough officials.
If each client waits 20 minutes, I can only appreciate the poor organization of the sales service, deliveries to the showroom.

A very good store, very good service and good prices. recommend

Worst service possible in an online platform. At the moment of purchase the delivery was promised in 2 days, 1 week later there is no delivery or even a date to be expected. No customer service. I tried to contact them several times though different channels is like they do not exist anymore.

There is room for better ... Regarding the number of customers present in the store at the time we arrived, the waiting time was relatively long ... :( Staff not very efficient, probably because it was towards end of program ...

If you have the order made or you know what you are looking for, it goes fast. Many people cannot enter inside (due to Covid), but this is the case everywhere.

Extremely insecure !!! I ordered a phone that appears as stock. I paid with the card. The order status changes to "taken over" and stays for 2 days. I start calling and no one answers. After about 2 hours of accumulated calling, a lady who was a bit lost, who contacted me with a gentleman who tells me that the phone is out of stock and that he will return my money, answers me ...

This is after 2 days when the evomag employees did not bother to announce the customer who paid that they will not receive what they ordered.

I do NOT recommend in any form !!!

Very satisfied! Now I am waiting to see the quality of the product!

Very serious and correct, compared to other stores of electronic products left me a good impression. Recommended!

Maybe I wouldn't have gotten to post this review, if I hadn't been charged 31 lei for transport, with the excuse that 2 indoor security cameras would weigh 10 KG, and if they had responded to the email, be careful evomagu no more That's what it was, the products are very ok, too bad!

Does not accept returns for products picked up from the showroom.
EDIT: Thanks to the gentleman there who was involved in granting an exception, which I hope will be considered to become a rule. There are still people with conscience and involved there, if you can find them.

Indeed nobody answers the phone as did the other guests but we solved the mail that had to be solved. Yesterday evening I ordered a motherboard and today I learned from the internet that the RGB software of the motherboard beats head to head with the RGB software of RAM so I had to give up the product and to go to something else, I gave an e-mail as a renunciation of the order (payment and lifting from the showroom) at 11 in the morning and at 1 at noon the order was canceled without further questions.

I say they are super ok guys. Thank you evomag.

Trusted store that I recommend. We still need to work a little on the customer information chapter. Three days after the launch of the order, the only information was on the evoMAG account, such as "The order was taken by x worker" and that's about it. It would have been useful to have information such as "The product will be delivered in a maximum of n days" or "Sorry, the product is no longer in stock", so that the customer knows whether or not the order will be honored and what would be the maximum Delivery. But otherwise, everything was ok. I also appreciate the extra-warranty service, which is not offered by too many e-commerce companies.

Staff is kind! Pleasant experience! Prices f ok! I will definitely come back!

I feel compelled to change my review as I was last treated in the store. It's a place I won't step on!
One star is too much.
Edit by owner response:
It is very good to respond to a review.
Not in this case. I'm in your database with this name. And the problem has nothing to do with the order placed, but with your employees in the store.
"Don't copy / paste a response. EVER!"

LATER EDIT: "Maria, Customer Care evomag.ro" wanted to help me, but it failed to identify me :))))) I propose to change the automatic answer to: "Maria, Customer Care Mai Din Parti"

Satisfied. The product was in stock. I ordered it at 10 pm and picked it up at 11 the next day. Very kind people

I did not receive a response to a service referral to a purchased product although I sent it 2 times. Eventually, I contacted the distributor directly. Everything else was ok regarding the order, online payment, delivery etc.

EvoMAG a serious company with young and well-trained staff, prompt in services and surprisingly friendly customer service.
In the showroom both the safety of the staff and of the clients is at high standards of preventive anticovid.
I wholeheartedly recommend this store.

I tested two pieces of this phone model, respectively iHunt Solid Mobile Phone, 2.4 "Screen, 2.0MP, Bluetooth
3G, Dual SIM (Black) and both, although they were sealed, did not work correctly (when entering the pin code, key 2 of the phone, dial No. 25 each time. On the second phone, press the ON-OFF key and it did not operate, but appeared on screen 28, and the other keys did not work I could not turn it off in any form from the button Eventually I showed the phone to an EvoMag employee and he to turn it off, removed the battery
I went to EvoMag last night and wasted time, nerves and money
I was annoyed that I didn't want to change it or give me my money back. The EvoMag employee named Matei told me that it was a case of service and to come with him the next day. the table next to them In the end I made a "scandal" and I received the money back with a sigh of relief
Besides the bad products they sell, none of the employees are open to working with customers
The other two, EvoMag employees, agreed to return my money, after seeing that the second phone was also defective.
If you can, don't leave the store without testing the product you bought
It can save you from other inconveniences (other trips made in vain, nerves and money spent in vain on transport)

P.S.
Reviews are censored on the EvoMag website. Don't post them unless you praise their products and services.

The team dedicated to the customer, picking up from the store, you get another ice cream and a cola, another time it was the cakes.
There is such a thing.
Competitive prices, maybe the best.

I bought a Samsung Galaxy Watch Active 2 Smartwatch yesterday 03.09.2020. When I picked it up, I asked if it was new and I wanted to open it in front of them, but the boy there said there was no need. Considering that I arrived just 5 minutes before the end of the program, I understood and left. The less pleasant surprise was when I opened the box. The watch strap has blue marks on the edge, the boxes inside the books are folded, the charger no longer has foil on it, the watch had the German language set (I don't understand why). Given all this, it is clear that this product was either a returned one or one kept in the showcase.
I don't mind the fact that it is a return or even a watch that was kept in the display case, as long as this information was presented to me at the time of purchase.
I hope that in the coming week I will not find other hidden vices and will have to act accordingly.
Very disappointed with the collaboration with evoMAG.
I still give 2 stars for speed.

I don't answer the phones. I don't even say orders anymore. They have an automatic mail that says that an order is made with a registration number and that's it. and they gave no sign) .take your mind.totally unprofessional.and the order was not 100 or 200 lei, but thousands of lei.maybe I lie with the prices once they do not honor the orders.

Good online store. This location is a bit far away from the metro in Bucharest. About 15 minutes of walking.

The laptop that i ordered arrived very fast , and the quality of a refurbished laptop was beyond expectations. Thank you EVOMAG

Avoid evoMag, because when it comes to warranty you will be totally disappointed with the way it handles the situation. Although the 14 days have passed as the legal deadline for returning the defective, repaired or replaced product (this is a Xiaomi scooter charger), when they finally returned it to me, they did not repair it. the same - defect). Avoid EvoMag as much as possible. (the situation was just as complicated with the scooter itself, bought a year ago and refused to be repaired)

Friendly staff. Nice store with competitive prices. Sometimes products are cheaper than the ones from big competitors on the market. Recommend !

They need more houses when it is crowded, but overall it is a pleasant experience.

The best store in Romania. I have been a customer since it was established, and the offer of products and the quality of services evolve from year to year. I recommend 100% for professionals and entrepreneurs!

Good service and promptitude in dealing with customers

Profesioninisti
Suuuuuuuuuuuuuuuuuuuuuper
Usual

I ordered by phone from the store. Everything went smoothly + I received an adapter from the charger store.

Note services 10. Quality products. I recommend with confidence.

I had a problem with a Xiaomi phone and no one answered me by email.

I placed an order on 16.11.2020 and it was taken over on 17,11,2020, being registered with no. 1718181. I sent mail, I made a lot of phone calls but useless, the robot enters every time and I can't get in touch with anyone even after three weeks. At least out of respect for customers you can reply to the message whether or not to send the order.

An order displayed on the site that would arrive the next day in Bucharest, takes 24 hours only to be sent to the courier also in Bucharest. The status being delivered for evomag actually means that it is being delivered to the courier, not to the customer.