Very disappointed with the services of the online ...

Very disappointed with the services of the online store. I ordered a phone and a case but I didn't expect to wait more than 3 days for delivery, especially since I ordered the phone precisely because mine had broken down. The delight decreased more and more being replaced by nerves. The first time I received an email that the order was confirmed, then that it was taken over and then that it was delivered and the last message was "the order has been sent" !!!!! Really??? After 10 days I still don't have the phone ... and I called the call center and even after 45 minutes no one answered the call. I will definitely not return.