eShipper

Company is a Disaster I honestly wish I read these reviews before dealing with this company. It has been nothing but a complete disaster and dissatisfaction dealing with this company’s Claims Manager - Vanessa she has been a horrible mess, ignorant and disrespectful. Our company lost a package and till this day we have no resolution from this company or a response from this useless manager. You will save a lot of money and grief not dealing with this company. It’s the worse experience we’ve had.

This company is useless. It’s been almost one year now since I filed a claim for a damage shipment and they just keep giving me the run around. The don’t care about your shipment, they ignore you and give you nothing but excuses. Claims Manager is of no help, she rude and disrespectful. Stay far far away from this company

Trash Company!!!!!!!!!!!!! Rude and disrespectful staff Stay away from this company

Trash company. It has been close to a year waiting for them to refund a claim and they are still investigating it. Whenever I contact them, they keep ignoring me and never escalate matters.

Repeatedly called me and did not leave messages. Called back multiple times in a row until I finally answered to tell them I don't do phone calls. Thanks for the 'online' service and the CPTSD anxiety attack.

Rates are good but sometimes a bit less expensive on ShipTime. But you d better to go with ShipTime because if you do a claim, good luck! Even if you take their insurances, they ll tell you the company refused the claim for reasons like the parcel was delivered 3 months later. Don t need to say that my customer was refunded 2 weeks after the claim because I don t give a bad service like they do . I still have 3 unsolved claims one dated from February 2018. Two are lost parcels and one is a damaged product. They do anything they can to make you abandoned your claims like asking you same documents many times, offering much lower amounts that what your parcel was insured for. I had one claim with ShipTime and it was solved to my entire satisfaction within a week! I spend an average of at least 1000$ a month with E-Shipper in the past, but they just don t care. Also, expect your weight and dimensions to be reassessed mostly every time up charge for the slightest discrepancies, never the opposite. Also, their site is very buggy, I ve sent emails about issues a few times but no answer, they don t care. Avoid at all cost!

Worst place to work. Non existent training, their computer system was a mess, inbox full of tons of angry customers.

Took two days to ship 1 pallet shipped at 1pm yesterday and it s 12 now. Still waiting

We have been using this service for a couple of years now. Out of no where out packages started getting invoiced again after the shipment was sent. This went on for months. I kept asking to talk to someone who could look at this and they said they were sending it to my sales person. I never got a call back and then one day my sales person reached out to me on something totally different. She said she never got the messages and was surprised that I had been this unhappy for this long. I thought maybe there would be something she could do but no. While her intentions seem genuine at first by the end she was just like "Sorry, nothing I can do" . They kept saying that we were putting in the wrong weight but we didn't we used the exact weight on all our shipments. For example we shipped a large base that we normally ship via freight but due to time restrictions needed to courier it. We used the exact weight the airline uses when they weigh it on their scale to calculate the cost. Yet eshipper's companies decided that wasn't accurate enough and billed us hundreds of dollars extra. Then they broke half the shipment and did nothing about it. Another example is we sent a t-shirt in a small box which weighed no more then 2 lbs. It should have been about $20 to ship but instead we got a revised invoice stating the weight was 9lbs!!! WHAT T-SHIRT WEIGHS 9 POUNDS... It was a size small and made of very thin cotton. When we called we were told (yet again) we were SOL. We moved back to Fedex who have been stelar to deal with. They never revise our invoices and they actually have customer service people who care. Don't be fooled by the cheap prices, they will just invoice you later for whatever they want and there is nothing you can do. UPDATE: Amazing, the reply from eShipper is to blame the customer. This is perfect.

We are quite unhappy about the service these days and about the website and bugs there. Who's in charge of this whole company, could you please reach out?

Rothschild Group is dedicated to excellence in business in concordance with all of it's partners and affilliates. eShipper has fallen well short of the mark of excellence . Shipping hubs like eShipper face serious competition in all facets of the business. The one service albeit extistentially posed is that of damage and loss insurance. Most clients assume that any loss or damage if so insured will be covered with expediance. This assumption must not be taken for granted. In particular with eShipper. eShipper offers their own insurance- a paid option . This option carries no more weight than that of a common carrier when a claim is filed. Twenty nine days following a claim with all documentaion requested in place , the damage shipment remains sitting at the front off one of our offices . No adjustment or inspection has taken place as of the date of this review. eShipper has offered nothing more than sophistry and rhetoric { logistical/tactical excuses } for it's non performance . In summary, If insurance of goods is of no importance . May I suggest that eShipper be considered as an adequate shipping hub.

wish i could give lower than a 1 star. there website is always down and when there is a problem no one can help . for example i had a lost parcel.it took close to 90 days to get a refund. after 20 odd phone calls. it almost feels like a kid set up his own website and all his family answer the phones. cheap rates poor service. AFTER I LEFT THIS BAD REVIEW I WAS CONTACTED BY THE OWNER TO SEE IF HE COULD RESOLVE THE ISSUE. HE PROMISED I WOULD BE REIMBURSED AND NEVER HEARD FROM HIM AGAIN. THIS JUST SUMS THE FIRM UP . TERRIBLE

worst service on earth. poor customer's service .. AVOID !

they will lose your packages! be wary Update: Saw the response and wanted to follow up. I have been talking with support for over a year. No refund, no urgent follow up, dismissive of my requests. These generic response from them are trash.

there is parcel shipped via E-shipper, and it cannot deliver to customer. Then it is destroyed by post company. I claimed issue in their system, and they want me to contact Canada post. Canada post want me to contact them. their sales representative is disappeared. I paid shipping cost and insurance, and it is over 4 months. I havent gotten my refund. so slow and ineffective. Strongly recommend that do not use their service. there are many other options.

Pay the 3-5% more and go with Flagship. Horrible customer service at Eshipper. Sure the rates are good but all they do is copy and paste simple text when something doesn't go accordingly. Over the phone they will not seek resolve and they will not change anything. Even had an employee yell at me and threaten to close our account over a simple dispute regarding a 10 day delay on a shipment.

Go with another shipping service or just use your own courier account. If there's a slight hiccup in the delivery of your package, expect hefty penalties from eshipper. Our business once paid over $50 for a local delivery of an envelope that would have costed $14 if we'd just shipped directly though our courier account instead of eshipper. Also, expect your weight and dimensions to be reassessed every time. The couriers don't like eshipper and make it a note to upcharge for the slightest discrepancies. The aggravation eshipper causes is just going to lead you to an earlier death.

If I could post less than 1 star I would. The website is glitchy. Only works 1/2 the time. You have to put certain info in before you can put other info in, but they don't tell you that, you just have to know, or else it will glitch horribly. The rates aren't better than other places and you have to keep a manifest so it gets really complicated. I have processed shipments through here and the carrier has lost them, and Eshipper won't respond to me for me to get refunded, or compensated. I was told initially it takes 8-10 days to settle a claim and it has been weeks since then with no response. I have called, emailed, and updated the claims. What a waste of energy using their service.