We have been using this service for a couple of ye...

We have been using this service for a couple of years now. Out of no where out packages started getting invoiced again after the shipment was sent. This went on for months. I kept asking to talk to someone who could look at this and they said they were sending it to my sales person. I never got a call back and then one day my sales person reached out to me on something totally different. She said she never got the messages and was surprised that I had been this unhappy for this long. I thought maybe there would be something she could do but no. While her intentions seem genuine at first by the end she was just like "Sorry, nothing I can do" . They kept saying that we were putting in the wrong weight but we didn't we used the exact weight on all our shipments. For example we shipped a large base that we normally ship via freight but due to time restrictions needed to courier it. We used the exact weight the airline uses when they weigh it on their scale to calculate the cost. Yet eshipper's companies decided that wasn't accurate enough and billed us hundreds of dollars extra. Then they broke half the shipment and did nothing about it. Another example is we sent a t-shirt in a small box which weighed no more then 2 lbs. It should have been about $20 to ship but instead we got a revised invoice stating the weight was 9lbs!!! WHAT T-SHIRT WEIGHS 9 POUNDS... It was a size small and made of very thin cotton. When we called we were told (yet again) we were SOL. We moved back to Fedex who have been stelar to deal with. They never revise our invoices and they actually have customer service people who care. Don't be fooled by the cheap prices, they will just invoice you later for whatever they want and there is nothing you can do.

UPDATE: Amazing, the reply from eShipper is to blame the customer. This is perfect.