eShipper Review

Company is a Disaster

I honestly wish I read these reviews before dealing with this company. It has been nothing but a complete disaster and dissatisfaction dealing with this company’s Claims Manager - Vanessa she has been a horrible mess, ignorant and disrespectful. Our company lost a package and till this day we have no resolution from this company or a response from this useless manager.

You will save a lot of money and grief not dealing with this company. It’s the worse experience we’ve had.

This company is useless.
It’s been almost one year now since I filed a claim for a damage shipment and they just keep giving me the run around.

The don’t care about your shipment, they ignore you and give you nothing but excuses. Claims Manager is of no help, she rude and disrespectful.

Stay far far away from this company

Trash Company!!!!!!!!!!!!!
Rude and disrespectful staff

Stay away from this company

Trash company. It has been close to a year waiting for them to refund a claim and they are still investigating it. Whenever I contact them, they keep ignoring me and never escalate matters.

Repeatedly called me and did not leave messages. Called back multiple times in a row until I finally answered to tell them I don't do phone calls.

Thanks for the 'online' service and the CPTSD anxiety attack.

Enjoy to work with Eshipper. Easy and high efficiency.

Have used eShipper for several years. We love eShipper. It offers us huge discount on shipping cost, especially the multiple parcels shipping and international shipping, saving us lots of money. (Aramex is our favorite international shipping courier. We sells industrial tools.) The number of our orders are not very many, but each order often has multiple parcels and is very heavy, sometimes more than 75 kg. The other shipping couriers do not offer us satisfactory discount. We can only rely on eShipper. We would like to recommend eShipper to the other small or middle-size business.

This company has been a LIFE SAVER for me!! Best rates in the industry by a mile! Amazing customer service! No contract, payment is processed order by order! They are partnered with all shipping companies in Canada so you always have a ton of options to choose from! I have literally saved a huge amount of shipping expenses ever since I heard about E-Shipper!

Rates are good but sometimes a bit less expensive on ShipTime. But you d better to go with ShipTime because if you do a claim, good luck! Even if you take their insurances, they ll tell you the company refused the claim for reasons like the parcel was delivered 3 months later. Don t need to say that my customer was refunded 2 weeks after the claim because I don t give a bad service like they do . I still have 3 unsolved claims one dated from February 2018. Two are lost parcels and one is a damaged product. They do anything they can to make you abandoned your claims like asking you same documents many times, offering much lower amounts that what your parcel was insured for. I had one claim with ShipTime and it was solved to my entire satisfaction within a week! I spend an average of at least 1000$ a month with E-Shipper in the past, but they just don t care. Also, expect your weight and dimensions to be reassessed mostly every time up charge for the slightest discrepancies, never the opposite. Also, their site is very buggy, I ve sent emails about issues a few times but no answer, they don t care. Avoid at all cost!

Worst place to work. Non existent training, their computer system was a mess, inbox full of tons of angry customers.

Finally! A 3rd party shipper with excellent customer service, accountability, and desire to go the extra mile.

Took two days to ship 1 pallet shipped at 1pm yesterday and it s 12 now. Still waiting

We have been using this service for a couple of years now. Out of no where out packages started getting invoiced again after the shipment was sent. This went on for months. I kept asking to talk to someone who could look at this and they said they were sending it to my sales person. I never got a call back and then one day my sales person reached out to me on something totally different. She said she never got the messages and was surprised that I had been this unhappy for this long. I thought maybe there would be something she could do but no. While her intentions seem genuine at first by the end she was just like "Sorry, nothing I can do" . They kept saying that we were putting in the wrong weight but we didn't we used the exact weight on all our shipments. For example we shipped a large base that we normally ship via freight but due to time restrictions needed to courier it. We used the exact weight the airline uses when they weigh it on their scale to calculate the cost. Yet eshipper's companies decided that wasn't accurate enough and billed us hundreds of dollars extra. Then they broke half the shipment and did nothing about it. Another example is we sent a t-shirt in a small box which weighed no more then 2 lbs. It should have been about $20 to ship but instead we got a revised invoice stating the weight was 9lbs!!! WHAT T-SHIRT WEIGHS 9 POUNDS... It was a size small and made of very thin cotton. When we called we were told (yet again) we were SOL. We moved back to Fedex who have been stelar to deal with. They never revise our invoices and they actually have customer service people who care. Don't be fooled by the cheap prices, they will just invoice you later for whatever they want and there is nothing you can do.

UPDATE: Amazing, the reply from eShipper is to blame the customer. This is perfect.

Love working with e-shipper - have been using them for my commerce business for over 2 years now and they are great! Very straight forward to use and customer support is excellent. Gagan is who I mainly deal with and she is super helpful. Highly recommend.

Eshipper makes handling claims super easy and efficient. Vanessa is the best from claims, she addresses all issues for you in one phone call and unlike dealing with purolator or ups directly that give you the run around. 6/5 stars if i could.

I'm really amazed with their rates and their service. Doesn't matter where I'm shipping their rates are always the best.

I'm new in using shipping services other than CanadaPost.
Although want to admit a stunning customer care here on eShipper.
These guys pay attention to any customer needs and are very proactive and helpful.

Great service. Easy to use. We have had a significant reduction in our shipping costs since we started using eShipper.

Shabbir and his team have been amazing. He got shipments out this week that used to take weeks to coordinate. Every time he e-mails me to let me know something is ready to ship I am blown away at the turn around time. Shabbir is so detail-oriented and focused. You can tell he loves his job and strives to be the best at it. I am more than thrilled. He has more than met my high expectations.

High-level customer service is hard to find, especially in the shipping world but Eshipper has shown us and our team at Blacksaw.co how it's done. Beautiful work! I would highly recommend working with these incredible people!

I have used eshipper for 13 years for my 3D products online business. First of all the negative reviews below are inaccurate and suspicious. They appear to be envious competitors attempting to bring the rating of this 5 star company down. Second of all try it for yourself then judge. They do not make you sign any contract NOR do they hold you to any minimums. It simply is an easy to use online solution that offers very competitive pricing on shipping locally and abroad.

eShipper is a great company to work with, we've been using them for a little over a year now. They have amazing rates and great integration with eCom platforms. My whole experience with them has been really awesome- their customer support is amazing, if you have an issue simply just send an email. I cannot recommend them enough!

Great rates with eShipper!! Mikaeel was super helpful, professional and responsive. Highly recommend Working with him for all e-commerce entrepreneurs.

Great technical support. Very easy tool to send your package all over the world. Really happy to work with these guys.

Nice people , best rate, we been using it for many year

We are quite unhappy about the service these days and about the website and bugs there.
Who's in charge of this whole company, could you please reach out?

Great People, great service and helpful in helping me grow my small business.

Eshipper is amazing as is Stephen, my rep. Whenever I needed help, he was there within minutes and the rates are incredible!

I found EShipper online about a few months a go needing help with international shipping. From the initial call, Gagan was amazing to work with. Down to earth, patience and determined to work with me to get me rates that I needed. If I had a question or needed help, she was there and on top of things. Even though it was the holidays and I am sure she and their team were swamped, it felt like I was given special attention which speaks volumes to their customer service. I am and will be using these guys for a while.

I have been working with e-shipper for over 5 years now and have never had an issue. Customer service is par excellence and I continue to receive the most aggressive shipping prices in town.
I would recommend their services and would be glad to serve as a reference.

Perfect customer service! Have enjoyed their shipping service since the very beginning. Their service manager (Ahmad Alabid) provided the best customer service one can ever asked for. Thank you and keep up with the excellent work guys!

I am just wow'd by the customer service I get from Alissa. She is honestly one of the best people I have been in contact with, she has gone above and beyond to help me with all the questions I have had.

Very pleased to be working with eShipper just because of her.

Great service and prices by Ahmed and the eShipper team

Highly recommend. We are a small business shipping 15 to 40 pieces daily. E Shipper system works great for us. Very competitive rates. Our representative Paul is super. Very helpful. 5 star

Great people with great customer service, very competitive prices with fast shipping, I needed a package delivered on short notice and the staff went above and beyond to organise everything, other major companies were quoting an arm and a leg for same service. Take all your shipping needs to these guys, they know what they are doing, Dushant is a top guy, 5 stars all the way, cheers!!

From the company contact regarding when the items that were to be picked up right to when the driver collected the pallet to be shipped, every aspect of this company was very professional, courteous and helpful. The driver, Ean Clarke, observed all covid 19 safety protocols and was friendly and thorough from the time he arrived till departure. Trusting the balance of the deliver is as efficient and professional. This mode of shipping large items is definitely the way to go.

Rothschild Group is dedicated to excellence in business in concordance with all of it's partners and affilliates. eShipper has fallen well short of the mark of excellence . Shipping hubs like eShipper face serious competition in all facets of the business. The one service albeit extistentially posed is that of damage and loss insurance. Most clients assume that any loss or damage if so insured will be covered with expediance. This assumption must not be taken for granted. In particular with eShipper. eShipper offers their own insurance- a paid option . This option carries no more weight than that of a common carrier when a claim is filed. Twenty nine days following a claim with all documentaion requested in place , the damage shipment remains sitting at the front off one of our offices . No adjustment or inspection has taken place as of the date of this review. eShipper has offered nothing more than sophistry and rhetoric { logistical/tactical excuses } for it's non performance . In summary, If insurance of goods is of no importance . May I suggest that eShipper be considered as an adequate shipping hub.

wish i could give lower than a 1 star. there website is always down and when there is a problem no one can help . for example i had a lost parcel.it took close to 90 days to get a refund. after 20 odd phone calls. it almost feels like a kid set up his own website and all his family answer the phones. cheap rates poor service. AFTER I LEFT THIS BAD REVIEW I WAS CONTACTED BY THE OWNER TO SEE IF HE COULD RESOLVE THE ISSUE. HE PROMISED I WOULD BE REIMBURSED AND NEVER HEARD FROM HIM AGAIN. THIS JUST SUMS THE FIRM UP . TERRIBLE

Run a small home-based business that ships out hundreds o parcels monthly. We've been using Eshipper since early stages. The rates are great. Sajeda from Accounting and Billing is fantastic. She solves incorrect billings from couriers quickly, a pleasure to work with. Thankyou Sajeda and eShipper for enabling small business during this difficult time.

Stephen and Amanda were both very helpful while learning the shipping process. They got back to me right away to solve my issues. Professional but warm and fun too

One stop to get all the quotes you need at very competitive prices! Want a great way to save money-- use eshipper!

Amazing company to work with. Love the customer service and thrilled with how easy it is to use the program! Would recommend to anyone to sing up today!

Great solution for rate shopping - recently had a slight hiccup (not their fault - it was an issue with one of their carriers) but they made it right.

Before eShipper, we were paying ridiculous rates for shipping.
eShipper has since reduced those costs and simplified our shipping processes though their web based ship and track system.
Sales and customer service are always available and quick to assist when needed. We look forward to continuing our business relationship with eShipper.

eShipper has been great for our company! After my company, Bonnie and Clyde Pet Goods, appeared on Dragon's Den, we had a massive surge in orders and the team at eShipper handled it like pros. Very responsive, great service, and a friendly team to boot. Highly recommended.

When I started my business, shipping was my biggest challenge, so a friend of mine recommended eShipper and I decided to give it a shot. Looking back at it, best decision at the time, ever since I've been able to grow within and outside Canada. Not only the rates are great but the service is very good. Using their plugin to my website which makes shipping a lot easier.

After 3 years professional service, it's definitely a 5 star review for me. I would highly recommend them to anyone who requires shipping and logistics services.

I've been using E-Shipper for 6 months now and I love it! It allows me to offer my Etsy customers fast and affordable delivery options that other providers can't. They have great customer service and are always available to help sort out any issues. I've come to rely on their services for fast shipping in Canada and the States and I haven't been disappointed.

Are you a business owner, perhaps a Logistician, or maybe a shipper looking to find a way to save your company money? Look no further than eShipper!!! I was introduced to eShipper approximately two years ago and I would estimate I have saved my customers and company, lets just say, ALLOT of money! The rates for shipping, ground or air, are substantially less than what you would pay on your own account with carriers! Just as an example the rates are so good that I now ship next day delivery to my customers in Kansas (from Canada) as it is cheaper than the rates I normally receive to ship on a 2-3 day delivery! Still skeptical, I challenge you to give Amanda Martyniuk a call and you will find you also get amazing customer service! Amanda is always happy to receive your call and is more than willing to help you or put you on the phone with the correct department in case you have a special requirement! Quit wasting your companies money and ultimately additional time to search the best rates when it's all provided for you!!! Look no further than eShipper!!!

Absolutely AMAZING service - it has been a while since I received such great customer service. Not only do they provide you with much cheaper rates for shipments but every time I call Ahmad Al Abid he promptly helps me with any query I have. He even knows when I am calling - talk about personalized customer service. Recommend eShipper for sure!

This company offer great customer service and the reps are very helpful and patient. They have some of the best rates for shipping within Ontario. Consider using them before going with any other shipping company.

I've used eshipper for the last 10 months. Its very easy to use and it is saving my employer a whack of courier expense. The folks on the Support Desk have consistently be super. They're knowledgeable, patient and very professional.

We deal with EShipper Exclusively, having a one stop shop for all carriers and knowing that we are getting the cheapest prices gives us both a peace of mind and savings of time when processing shipments. Also have to give a mention in regards to Carole and how great she is, she will always go above and beyond to do as we requested within minutes. She has made the processes between ordering materials and resolving issues as seamless as possible, without her we would probably be in dealings with another shipping company.

Been using eshipper almost daily for a few years now, the rates and support are excellent. Still can't believe how much we saved on shipping fees. Thanks!

worst service on earth. poor customer's service .. AVOID !

Great option for shipping within the GTA , and getting lower rates for Canada post. The only downside is sometimes pick-ups don't actually show up, or the label won't be available after you've paid for it so you have to call and get them to resend it. A few times the parcel was lost and there was no follow up for getting the refund. Honestly, they are great so absolutely use them to save cost but expect minor inconveniences regularly.

These guys are great. I absolutely recommend them to anyone who wants to save on their everydays shipping. Carole, my account manager is a great professional lady. Very caring and responsive to all my questions. In my opinion eshipper is the best shipping solution for small and medium businesses.

they will lose your packages! be wary

Update: Saw the response and wanted to follow up. I have been talking with support for over a year. No refund, no urgent follow up, dismissive of my requests. These generic response from them are trash.

Excellent company for all your shipping needs
rates are absolutely great and always responding in a timely manner
ahmed helped me with the entire process and was absolutely professional whenever needed , if you need someone to handle your account i would definitely recommend Ahmed to be your contact person , never had issues with the company

there is parcel shipped via E-shipper, and it cannot deliver to customer. Then it is destroyed by post company. I claimed issue in their system, and they want me to contact Canada post. Canada post want me to contact them. their sales representative is disappeared. I paid shipping cost and insurance, and it is over 4 months. I havent gotten my refund. so slow and ineffective. Strongly recommend that do not use their service. there are many other options.

Customer service team is fast, professional and concise. A pleasure to deal with them. They went above and beyond for my request.

First time trying out E-shipper. During enrollment, it is not the most user friendly or intuitive, but the service is undeniably fantastic.

A quick thank you to Michelle s service as she is friendly and responsive. I will certainly recommend anyone. She followed through from end-to-end checking to ensure my parcel arrived at the destination in timely manner. As the saying goes, even if the system is mediocre, with outstanding employees, the final overall experience is always good.

Please fix system/technology with significantly improved user experience (UX design). I will use e-Shipper again because of individuals like Michelle. Bravo, Michelle. Thank you.

eShipper has been so great to work with. Our Artists Advantage members have been using eShipper over the past year and saving money and precious creative time with this easy to use system. Excellent customer service from Carol too! And it just got even better with the new Canada Post deal. Finally! Affordable shipping for our customers. Thank you eShipper!

Pay the 3-5% more and go with Flagship. Horrible customer service at Eshipper. Sure the rates are good but all they do is copy and paste simple text when something doesn't go accordingly. Over the phone they will not seek resolve and they will not change anything. Even had an employee yell at me and threaten to close our account over a simple dispute regarding a 10 day delay on a shipment.

Your shipping system is very user friendly, and more importantly always available. We have done comparison shopping and find your e-ship system is the best both in service and shipping rates. Do continue to provide the excellent customer service. Our Account Rep Gagan is simply the best! She always follow through in a timely manner. We are indeed a very happy customer!

Go with another shipping service or just use your own courier account. If there's a slight hiccup in the delivery of your package, expect hefty penalties from eshipper. Our business once paid over $50 for a local delivery of an envelope that would have costed $14 if we'd just shipped directly though our courier account instead of eshipper. Also, expect your weight and dimensions to be reassessed every time. The couriers don't like eshipper and make it a note to upcharge for the slightest discrepancies. The aggravation eshipper causes is just going to lead you to an earlier death.

What started as a fall back solution to a Canada Post strike has now become a permanent solution to shipping parcels. Great and quick customer service, an exceptional and easy to use online software makes our productivity effective and expedient. With all this, eShipper is price competitive or better in many instances. 5 stars...well earned.

The team at eShipper is phenomenal! Incredible customer service, very fast response times and they go the extra mile to ensure our customers receive their packages on time. The facility is clean, spacious and very well organized. We're always impressed with the operation and eshippers ability to scale right along side us. Thank you team eshipper! You are vital to our success.

If I could post less than 1 star I would. The website is glitchy. Only works 1/2 the time. You have to put certain info in before you can put other info in, but they don't tell you that, you just have to know, or else it will glitch horribly. The rates aren't better than other places and you have to keep a manifest so it gets really complicated. I have processed shipments through here and the carrier has lost them, and Eshipper won't respond to me for me to get refunded, or compensated. I was told initially it takes 8-10 days to settle a claim and it has been weeks since then with no response. I have called, emailed, and updated the claims. What a waste of energy using their service.